Honestly. Just disappointed by their inability to admit they didn't want to service our dog…read more Our dog was taken in for grooming, it's his first ever grooming appointment. Kind of a big deal for all of us. Roughly 5 minutes after he is dropped off we're called and told he is too difficult and needs to be drugged for future services. Any time he has been to the vet, he is compliant. A little nervous but easy to work with. He wasn't given a chance. Lack of customer service or care. If you simply cannot handle servicing a dog, state that. I'm ashamed. I've never had such a terrible experience for grooming with petco before. I've had difficult anxious dogs in the past who were taken care of extremely well by petco groomers who handled their anxiety and were able to create a safe and comfortable environment.

If I could rate 0 I would. Went in to grab a few more goldfish for my aquarium. Their aquariums…read morewere disgusting & as I am looking at how abandoned these fish are, a HUGE cockroach comes out from underneath. As I look down, there's ANOTHER DEAD ONE IN PLAIN SIGHT. this place is dirty and they do not take care of the animals. I recommend driving the extra bit and going to the petsmart. This is unacceptable. When I said something to the employee about it, she looked at me as if I wasn't speaking english. I did take pictures and will be getting ahold of higher up's!

Took our German Shepherd in to be Bathed, Brushed, and Nails ground. She was stinking really…read morebadly. Picked her up and she looked better but when I got her in the truck I noticed a little odor. Was not sure if it was her until I got home. She was not as strong but I could still smell her. When I petted her my hands stunk, too. Her hair looked like it had been brushed a bit but back on her hind-quarters she had had a lot of under fur bunching up. As I petted her and ran my hand across her flank, tufts of hair were flying out. She obviously had been brushed to some extent but not adequately as there was still fur flying. $64 for the whole thing and I think they brushed her a bit, maybe put something on her fur a little to help with some odor but not sure. If they bathed her it was a lousy job as she still stinks. I can smell her when she walks up behind me in my office. It does appear they did her claws. Very disappointed. We have had fairly good results in the past but will probably find somewhere else to go now.

Location: Independence, MO on Bolger Rd I had an incredibly…read moredisappointing experience at PetSmart. This is the second horrible encounter. The employees were unprofessional and outright disrespectful, specifically Taylor and Katelynn. When I asked a simple questions to the receptionist about their fees, Taylor and Katelynn stood by laughing right in my face and making faces to each other as if I wasn't even there. They exchanged looks and made faces while discussing my questions, which felt extremely rude and demeaning. I was shocked by how they handled what should have been a basic, courteous interaction. I've had issues with Taylor in the past informing me that a fee would be $15, only to pick up my pet and the price hiked to $40. This level of unprofessionalism is unacceptable, and I won't be returning to this location or probably any other PetSmart if I don't have to. If they would treat me horribly, right in front of my face, these aren't people I'm trusting with my pet.

Just stopped in with a friend after Mildred's. This place was fine until my friend and I were…read morelooking at the fresh food fridge. I was looking at the bags to see if there was fresh cat food. My friend and I had been talking looking at the bags and hadn't heard the lady running the store. All of a sudden out of nowhere I hear a very hateful raised voice say "I've asked you 5 times if you're looking for price" I looked at her and told her 1) we never heard her the first time 2) to never speak to her customers in that hateful tone again. I was about to buy treats and fresh cat food. Because of her hatefulness I set everything down and walked my happy butt out. WOULD NOT RECOMMEND IF YOU'RE LOOKING TO BUY FROM KIND LOCAL OWNERS. THIS LADY WAS GOD AWFUL TO BE AROUND AND I WILL NEVER BE GOING BACK. I WILL ALSO TELL EVERYONE I KNOW HOW TERRIBLE THAT LADY WAS. Other reviews mention unwelcoming and rude behavior. This lady is obviously a huge problem! I have since read other reviews and believe that we did experience passive aggressive behavior and feel like we were being judged for what we look like. We are two Hispanic women. Do with that information what you will. I will make it my mission to tell everyone to spread the word about how inappropriate this lady was.

Needed a birthday treat for my #1 guy Merlin and this was just the right place! Small bakery items,…read moreplentiful treats AND they confirmed they would love to bathe our 142lb Great Pry! Worth a shop!

Friendly and very informative. Love the dog washing stations that are self contained and stocked!read more

From the owner: Hollywood Feed is a pet store in Lee's Summit, MO that offers high-quality dog & cat food, treats,…read moretoys, beds, & more. We believe natural doesn't have to be expensive, which is why we offer competitive pricing & gladly match any competitor's price on identical merchandise with our Price Match Guarantee. Our local pet experts ensure top-tier customer service & advice. With our Frequent Feeder Program, pet parents can save even more on their pet's favorite foods. With the Hollywood Feed Promise, our unique return policy, if your pet doesn't love it--or if you don't--we'll gladly replace or refund it. Come see why Hollywood Feed is a different breed of pet supply store. Please note: dog wash stations close 30 minutes prior to store closing.

My daughter's dog pulled out of his collar & ran out the front doors of PetSmart after his…read moregrooming. He kept running & running out and down the neighborhood streets. Long gone. His groomer, Carolyn saw what happened & took off full speed running after him. He's a little Havenese, fast & scared. He was gone. Folks at PetSmart got in their cars searching. People came out of nowhere saying he went that way. He crossed Independence Ave., Chipman, and back towards 291. Five cars on 291 stopped-circled him with their cars & a big bearded pickup truck driver, Jessie (who has five dogs) talked him down to stop. He didn't have his collar on but he did have a PetSmart bandanna on from grooming. Brought back to PS covered in black sewer muck from his escapade (and all over Jessie). Carolyn gave him another bath & hand delivered to the car. Thank you PetSmart, Jessie, Jon (motorcycle guy who helped) & the fabulous folks of Lee's Summit for helping us bring this little guy home.

I'm only giving 4 not 5 because last time I was in there I think she's a manager was rude. She's a…read morefemale with like a guy hair cut really short. I asked her about some canned cat food. She gave me like why are you bothering me vibes. This lady I hope isn't a manager I'll shop at chewy. But today I met this young Lady with glasses by where that adoptable cats are. Love talking to Batman the black cat he is goofy Loving cat. If I didn't already have 2 I would've got him. he is a real beauty. She was very welcoming I wish I would've gotten her name she was working a pallet by those cats. Very kind. but that mean lady was there too. Maybe someone should tell her If people wouldn't shop she wouldn't have a job.

These folks know their aquascaping. Their prices indicate they're proud of that which they offer,…read morebut it's all premium stuff. I'd advise taking care with fish- they use RO water, so drip acclimation will be necessary if you're on KC tap water. The Pygmy's cories I got from them were healthy, but they needed a slow acclimation to be put into my quarantine. They're now in the display. They're knowledgeable about their fish and plants (I'd assume salt water as well, but I don't have a saltwater tank, so I can't say one way or the other). The plants I've purchased from them have been great, except for one buce brownie tissue culture that melted and hasn't come back, but apparently my tank doesn't like buce, because I've tired multiple times, and buce melts and never come back, so I don't fault them for that. Their plants are nearly always in good shape and happy. I did buy some downoi that was super leggy, and so I trimmed it to use only the best of it. It's there, in the tank, and I'm watching to see what it does. But the tissue culture of the downoi I got from them really took off, and is propagating just fine. Their cost is in line with online sellers when you factor in shipping. I'll continue to use them. I've been pleased with the knowledge of the employees and their locality.

Beautiful selection and knowledgable staff! They were patient with all of our questions. It is one…read moreof the more expensive stores, but the aquariums are extremely well kept and they can order in a fish for you if they don't have it.

What a fun surprise, you will have when you enter the store! They not only have a good variety of…read moregood quality birdseed, but they have all the best choices for hanging your birdfeeders, birdfeeders themselves, and so much more! Are you looking for a gift? This would be a great place to go! It's easy to get in and out, but just check to make sure the hours before you go. These people that own are incredible and friendly, and I just love them

Great selection of tropical fish. I've been here many times, staff is friendly, knowledgeable and…read moregive great recommendations if you are unsure what kind of fish to get. They also have snakes. reptiles, spiders and axoloti. They offer a large selection of tanks, filters, substrate and food. They also birds and small rodents. Family owned with competitive prices.

Absolutely loved it. So much to see as well as a huge selection of pet necessities!! So much funread more

Owner was very helpful and showed us different animals wouldn't and didn't expect the variety of…read morefish and animals at this bait store: water turtles, aquariums, birds, snakes, spiders and sugar gliders and more.

From the owner: I sell Bait & Petsread more