Very glad to come back to Johnny Rockets after two years. The place hasn't changed a lot, the staff are still very hospitable and very kind to me. The meal is super great and I wish Johnny Rockets can have a location in Austin, TX. It's great to be back! read more

Johnny Rockets - Burger, Fries and Soda. - Burgers Near Me - San Marcos, Texas

At San Marcos outlets shopping for the holiday, I wanted to stop at Johnny Rockets. Having never been, and being from the Midwest, I wanted to check it out. A cursory glance, it reminds me of a restaurant called Steak N' Shake. I immediately fell in love with the retro themed decor. And was excited to try something on the menu. My excitement was dashed when the only server working there floor said there was a fifteen minute wait due to staffing. She and only one other person was working the floor and the restaurant was only about 50% filled and of that, only half actually had food. Still, I decided to give it s a try. But after thirty minutes of sitting and waiting outside, while it rained off and on, I conceded defeat and left. Wasn't all bad; I got whataburger read more

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Hamburgers are tiny af. McDonalds mcchicken is even bigger. What the fuck? The burger looks huge on menu but so tiny when it's served. There's no water served when we sat down. And most importantly. The meat taste bad. Overly cooked and dry. We will never ever come back to this place. It deserves to go out of business. read more

If you are in the outlet mall and hungry, go ANYWHERE but here!! Te food was greasy, over priced (even by today's standards), and the service was almost non existent! Yall!! Move on!! Don't stop just walk to a different place!! read more

Johnny Rockets - They don't post the price of the vgan shake so, here ya go! Skip it yall!!! SKIP IT! - Burgers Near Me - San Marcos, Texas

this place should go out of business. The place was nasty and disgusting. The service was bad. I just asked for the bill to a different server since our server was not checking on us for long time and she was very offended. Also can anyone check if their vegan shake is truly the same price as the regular chocolate shake? They ran out of the vegan option so I got the regular version, but I was still charged for vegan shake. Vegetarian options- They have it on the menu but they "ran out" of impossible burger and vegan shake. read more

Great place for taking a break from shopping. Freshly made food and great service. Friendly environment.

I walked in asking for a table for 2. There were 7 open tables. The young man said they only had 2 servers and I'd have to wait. He then said, "You have to wait outside". He would not allow he to sit inside in the AC. This was so unprofessional. All he kept saying is "You have to wait outside ". I don't get it. What happened to customer service??? I will never go to another Johnny Rockets, and I'll let people know of the bad service. I'm new to Texas, and this is how I'm treated!!!! Wow read more

Awful. The service was slow. Food was terrible. Impossible burger was near raw and way over seasoned. Cheese tots are covered with inedible goo that barely resembles cheese. Daughter's burger and bun were burned. Wait staff never checked on us or asked how things were. On top of all of this the prices are outrageous. read more

Food and service were absolutely horrible. I wouldn't recommend going there. It didn't seem like they truly understood what customer service means. I walked in, sat down, and ordered what I wanted. There weren't many people around at the time--just a few tables occupied. All the servers were just loitering, walking around at a snail's pace, taking forever to work, cook, and serve the food. Everything was painfully slow. As more people started coming in, the staff just didn't seem to step up their game. The burger I ordered was tiny for the price we paid. Come on, guys. Then, my family came in to join me at the next table, and after they sat down and placed their orders, the manager refused to serve them properly. The food took so long that we almost walked out. The service was terrible. They definitely need to replace the manager. We definitely won't be coming back. read more

The service was fantastic, ask for Salem if you want a great experience. Food was hot, fresh and yummy. Highly recommend. read more

Staff was great and friendly. Food was subpar, burgers lacked flavor and the amount of fries (cold at that) was not worth the price. Funny thing is there were several coke branded signs but they serve Pepsi products, they are number 3 for a reason..bla. read more

Terrible service! They not busy. We wanted to sit outside. We waited to order then they told us they wouldn't take a to-go order for burgers! How does that make any sense!?!? read more

Rude staff. The restaurant closed in 50 minutes. They allow people to buy food, but stated the restaurant is closed. Took my drink away when she took the bill there was 30%. I actually was planning to drink it. Plus, there were bugs. I have fun memories of this restaurant from other places, but this was a disappointment. read more

Only thing good here was the taste of the burger. The size is another thing. All our burger patties were the same size, the kids sliders and the adult burgers. I was extremely disappointed that they didn't have onion rings. That's one thing I love to have whenever possible. The server was nice but we had to keep asking for refills. read more

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This Johnny Rockets is a lot more limited than most locations but what you get is delicious. A bit overpriced for sure, but when you want the real milkshake and burger experience, you won't be disappointed. Service was slim but functional. The table juke boxes were just decorative and unfortunately have some trash in them. Don't expect beyond the basics and you'll be well satisfied. read more

I ate at Johnny Rocket's for lunch while on workation in San Marcos, Tx at the Outlet's. You have to wait to be seated or if you choose to grab and go there's a limited menu. My wait was 15 minutes. Once inside I was sat at the bar. I was given a disgusting menu which I politely gave back. I ordered the burger and fries, fries were right out the grease I luv them like that. The burger was juicy no complaints. Due to the me being given a Covid crusted menu and quite a few dirty tables left untouched, 3 stars. read more

Johnny Rockets - This menu filthy, nasty, Covid-19, Dried on food. - Burgers Near Me - San Marcos, Texas

First of, they left a piece of plastic on my food when they cooked it- thats enough said right there. Took 20 minutes to have someone take our order Asked specifically if the shareable and combo sides were different sizes, was told they were the same size- turns out they are not. sat for 45 minutes, never got our drinks, never came and checked on us- charged us shareable portion price for individual side. read more

Johnny Rockets - Melted plastic on my burger - Burgers Near Me - San Marcos, Texas

Came to Johnny rockets over at the outlets on Dan Marcos for lunch. I ordered a bacon cheese burger with fries and a chocolate milkshake on the side. The food came out in a timely manner and was delicious paired with the chocolate shake. The only thing that concerned me was the the table was a bit dirty when we first sat down and the seats were kind of sticky. read more

After doing some shopping, I came across the restaurant and wanted to try it; food smelled good and a strawberry shake sounded really amazing. I walk in, I'm greeted and ask to sit where I please. After 10 minutes of waiting the waiter tells me she is going to have to ask me to move from the booth because it is only for "big parties". Not even the courtesy of being asked if I minded moving, it was more demanding for me to move to waiters selection by the window, where it felt so hot. Mind you the restaurant was not even full, there are plenty of seats for "big parties" and small. Had it been busy, it would have been understandable but I just decided to take my business somewhere else. If I could I would give 0 stars read more

The food was very great. The service was as good as the food. And I love the sound of the food being cooked. Best milk shake ever

So I don't really know how the food tastes because no one would seat us. After standing at the hostess stand for 5 minutes and being passed by a manager and servers without acknowledgment, we gave up. The atmosphere was cool, and they were not very busy at 11:45, so being seated should not have been a problem. Looking around, it appeared that a couple of tables needed attention and no one appeared to be coming to provide customer service. Had time constraints and figured there is no shortage of places to eat. Step up. read more

Environment, food and customer service could all be improved. I used to love Johnny Rockets! It seems food is not what it used to be. I didn't even finish my burger which is not normal for me. I felt I was eating just to eat and not because it tasted good. The onion rings were okay. Not bad or good. Just okay. Shakes are watered down and need to have a thicker consistency. Environment was dull and boring. Staff seemed unhappy to be there. There was no music playing. I feel simply adding some fun music in the background could help shift the mood of the staff and help guests to enjoy this place more. read more

They did not want to seat a party of 6. Then we waited 10 minutes for our server, they were not busy. Upon the waitress coming over they had no ice cream for any shakes???? What is Johnny Rockets know for? How do you have no ice cream, we were told they were busy and that's why they had no ice cream. Our business went elsewhere to spend $200.00 for food! read more

Just not good. Freezer burnt tots. Told the server and she said "ok" I wouldn't go again read more

Really, really gone down hill. 1. Lady working there was rude, didn't really look like she wanted to be dealing with customers. Told us to go wait outside in this cold front weather for our to go order. She also didn't take our order correctly. We ended up just accepting what she gave us and split it between all of us. 2. Super expensive 3. Very limited menu, we came for the houston burger, was disappointed to miss it. 4. Many of the fries were still partially raw/not fully cooked read more

The service sucked, it took 30 minutes to get our food. Though I felt a little bad because only one man was bringing/taking orders. But there did happen to be at least 3 people who could have been helping. I also saw an employee walk into the BATHROOM with her apron on and people without hair nets. The food was, how do I say this..... bad, it was bad. The bacon was fatty, the strawberry shake tasted like oats and nothing else, burger was greasy. read more

Manager interrupted my to go ordering to ask the counter server rudely about a ticket the manager was holding. She ignored me, clearly ordering g, to berate the server. The server was almost in tears. Yes, I've done retail. It's hard. But managers are supposed to do better. Really unprofessional and rude, frankly. read more

Service was good. We were seated very quickly. The staff were friendly. Food was bland and greasy. Shake was decent

Food was subpar. Service was okay. Restaurant was pretty dirty. Wouldn't recommend eating here

Burgers were great as was the strawberry Shake. Service was awesome and super friendly! Nice to see in these times! The restaurant was clean! read more

Before i Have been here before and I enjoyed it but this time I went it was not as great, the shakes were is a paper cup and not in the glass like before and they didn't bring the extra of the shake in the tin cup, the chicken tenders and fries were really bland. Just a bad experience overall. And there is a cook with an apron just eating the whole time and when he would finish he would go back to the kitchen and not use gloves and make himself more food. read more

The manager Javier was so rude, and the service was slow. Server brought out a moldy burger, it was remade. The grilled cheese we ordered for my daughter.. was a greasy cheese sandwich at best... no grill.. no melted cheese.. when the bill came, we were charged for the moldy burger and its remake, I asked the waitress why and thought they should be compensated due to the lack of attention to the food and she said she would talk to Javier. I also asked about a military discount in which she said they have and proceeded to check my ID. She went to go ask Javier about it as he chewed open mouth over the flat top, and Javier so graciously adjusted my bill to just charge me for the moldy burger remake but not comping it cause well.. they remade it. As if they wouldn't if we wanted it comped. When I asked about military discount (cause it wasn't on the bill) , he said they don't have it anymore and that It changes every year.. fucking what? I told him to educate his staff, paid my bill and left. 10/10 do not recommend, I will not be returning to this establishment. Maybe next year. read more

Disgusting! Had a long black hair in my burger! The manager said no one back here has long hair! Our server had long black hair. Didn't apologize or offer any kind of discount! Stay away from this gross place!!!! I would have left zero stars if it had let me! Also had out of order signs on restrooms, but they seemed to be working fine for the employees! read more

I would like to start off by saying that the service in this particular Johnny Rockets is garbage. our waitress took our drink order and a separate waiter brought us our drinks. We ordered 3 Diet Cokes and one regular Coke we received the exact opposite three Cokes and one diet coke. We noticed the mistake instantly and told the waiter who brought them to us he, Shrugged his shoulders and walked off.... all I can say is WOW! Anybody who read my most recent review of Alamo Drafthouse knows that I hate when Too many waiters and waitresses are involved in ordering and delivery. All it does is set you up for mistakes just like this. the Screwed Up thing about it is we still have to tip the original waitress even though we had to endure a second waiters arrogance and ignorance. To Make the situation worse the same thing that happened to us happen to the table right next to us a few minutes later. They Placed their drink order it showed up wrong They asked for it to be fixed and the waiter started to walk off except that table stop him and Made him fix it. on a completely separate note or french fries we're mostly burned the waitress still delivered them anyways. she informed us that it was all you can eat french fries so I immediately ordered some more because mine were absolutely disgusting looking and burnt she delivered some fresh fries promptly that were also mostly Brunt. Some other things that were disappointing were the three hosts and hostesses standing outside the front door horsing around making fools of themselves In front of everyone completely unprofessional the manager didn't even seem to care that it was going on. sad times when a trip to Jack In The Box would be a superior experience. Update 4/23/17: I forgot all about the table next to us who heard us complaining and showed us their $7 BLT with one slice of bacon. how the hell can a business do these kinds of things and still manage to stay open and receive good reviews I just don't get it. One slice of bacon on a $7 BLT WTF! I know after reading the above you're going to think that everything from this point forward was written in anger about the situation and circumstances mentioned above. I assure you it's not And I would like to mention that I consider myself a bit of a connoisseur of hamburgers as I eat them quite often and try to experience them in as many restaurants as possible. You can confirm this from previous reviews. I consider Johnny Rockets to be a poor excuse of a hamburger style restaurant,. their burgers are Red Robin's pricing with the size of McDonald's portions. I could have ordered a McDouble add tomato and lettuce and it literally would have been the same hamburger with slightly higher quality and I do mean slightly. The portion of french fries that accompanied my hamburger was the same size as the kids menu portion. It would be fine if the prices reflected the size butt they don't I paid $10.95 for a hamburger the size of a McDouble accompanied by less french fries then McDonald's small order. the owners and shareholders should be ashamed of themselves but somehow they manage to stay in business. I'm honestly surprised that so many people have given Johnny Rockets good reviews. There are so many other chains and Mom and Pop places that serve higher-quality with bigger portions for the same price For this place to still be a thing. To name a few Red Robins. Fuddruckers. Five Guys. In-N-Out. ^All better comprable prices or cheaper And that's not even going into the mom and pop places. Why 2 stars and not 3: honestly they should be lucky they got 2 Stars I honestly thought about hitting them with a one-star but they were clean and Cleanliness is very important to me ----------------------------------------------------- *Poor *Decent *Good *great *Best *JLFoodie Certified Food. Good Service. Poor Cleanliness. great Value. Poor I realize I'm a food snob, I eat out regularly some weeks 3 to 4 times which in my opinion makes me a bit of an expert on food, service, quality etc. I say it how I see it and I usually will give restaurants at least three chances before I give up on them and in some cases after some time has past I revisit the restaurants to see if anything is changed and my reviews reflect that change. read more

Johnny Rockets - One slice of bacon WTF! $7 that all you get - Burgers Near Me - San Marcos, Texas

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I ordered the single with bacon and this is what I got. I've had plenty of bacon before, but none this uncooked. I then asked for a refund since my appetite had clearly been offset. The manager on duty did not know how to issue a credit card refund and had to call a friend. It took over 10 minutes to get any progress and I left without getting my money back from the disappointment. Additionally, the menu in the restaurant is completely different than the menu that everyone is familiar with and the one shown online. The cashier also left special instructions off my friend's order which created further frustration. read more

Johnny Rockets - Burgers Near Me - San Marcos, Texas

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HOW ARE THEY EVEN OPEN!?!?! Not even 1 waiter working!!!! I've never seen that before. My family and I go inside and it was empty except 2 cooks were in the back. The manager was outside talking on his cell. He came inside and pointed to the table where we should go sit. We sat down and were totally ignored for 15 minutes. He never bothered to come to us and give us a menu. We got up and left. Don't give your money to businesses that don't care. They should close down if they can't serve the public. This was the worst restaurant experience I've ever had. And that sign is totally misleading. My family and I go out a lot to eat and we have not seen a restaurant as of today with no staff. read more

Johnny Rockets - HOW ARE THEY EVEN OPEN!?!?! Not even 1 waiter working!!!! My family and I sat down and were totally ignored for 15 minutes. Got up and left. - Burgers Near Me - San Marcos, Texas

Ok this location looks old HOWEVER the management greater us and said waitress is about eight minutes out but he seated us and took our order. Very nice attitude and food was good. We were missing a burger and manager corrected it immediately and did not charge use even though we insisted. Manager said it's ok leave the extra for the waitress. Good to see some management looking out for employees! I would encourage the owner to to put some money in remodeling this location as it gets lots of foot traffic! Good job management and staff read more

I took my granddaughters to the Jonny Rockets at the Riverwalk in San Antonio on 8/1/2023. From the photos and on line menu it looked like a fun experience. It was disappointing from the get go. After being seated I ordered milkshakes for my granddaughters and a Dr Pepper for myself. The waiter brought my Dr Pepper and took our food order. A while later he brought my granddaughters food but still no milkshakes. He finally brought the milkshakes and both were chocolate- we had ordered one vanilla and one chocolate. My meal was finally delivered but not my granddaughters milkshake. She was 1/2 way through her meal with nothing to drink. I finally went to the counter and asked for a glass of water since she still hadn't gotten her milkshake. She was almost done eating when her milkshake arrived. Between poor service and cold food I wouldn't recommend this restaurant to anyone. If they had been busy I might have understood but my first clue should have been an almost empty restaurant The menu offered was pretty restrictive and not anything like what was posted online read more

Three times I tried to get an orange soda here. The first time they were out of ice cream. The second two times they were out of orange soda...what gives?? At Johnny Rocket's, they don't care how bad the service is, because it's at the outlet mall and they don't need repeat customers. I was really excited to go to Johnny Rocket's after my fiancee had talked them up so much (She'd eaten there in Los Angeles). Despite the sign saying how clean they are, they are not clean. The music was was too loud, to cover the noise of the open kitchen. On our first visit, we arrived well before closing time. We were rudely told by servers that they were closed. Second visit, we walked up to the hostess stand outside the restaurant, and it was empty. Then they got my order wrong, and the server didn't offer to have it remade. The food was fine. Not going back. read more

Food and service was horrible. Not to mention they charged a service fee of 15%. We were a party of five. (3 adults & 2 kids)