The fries were absolutely trash! They had to be at least 2-3 days old! I threw them out and went to Guy Fieri's restaurant for some FRESH, HOT, AND CRISP French fries! I had a plain burger with only ketchup, but it tasted like there were onions in the meat or something. read more

Bad service and the food was awful. They need to get their act together. I threw most of the food away.

I have eaten at a few Johnny Rockets over the years and always felt it was a decent burger albeit a bit pricey. This location fell far below any previous experiences I have had with this chain. We grabbed a bite to eat here on our way back from a vacation and I was really pretty astounded at how it was such an exceptionally bad hamburger. There is no way this was not a microwaved hamburger. It was old, gamey and the cheese on the patty had the unmistakable signs of having been in the microwave. Just to add insult to injury, they did not get the order right and it was over $50 for 2 single cheeseburger meals and an order of chili cheese fries. I would avoid this place at all costs when passing through the Cancun airport read more

It's in the airport it's one of the biggest I've seen and it's nice it was across from my gate. I had a burger and FF plus a milkshake. The food was alright but the shake was excellent and the price was almost as much as my plane ticket not quite but you get the point read more

Johnny Rockets - Burgers Near Me - Cancún, ROO

If you came to Yelp to find reviews on food poisoning on 4/03/2022. You came to the right place. I received it by eating here at the airport. read more

My husband and I had a cheeseburger and fries on 2/22/22 before catching our flight back to the US. I also got a Pepsi and asked for a glass of ice. Within 4 hours after eating the burger, I started to feel sick. I have been sick now for a full 3 days. After reading some other reviews, I think I may need to see a doctor. Avoid this place at all costs!!!! read more

It's a fast food place. In an airport food court. In Mexico. If you don't come in there with major expectations, then it's a great place to have a bite to eat, with table service (which was very nice, in my view) - Cancun airport is a pretty awful and boring place to spend time in (done so, many times before), so a decent meal is always a good thing. read more

I purchased lemonade, onion rings, and chicken tenders. Within 6-7 hours, I was extremely sick with food poisoning/a stomach bug. Severe abdominal pain, nausea, vomiting, chills, diarrhea, and fever. My food was great but I would not recommend for the chance of getting sick. Been sick for a whole week now, been to ER, doctor multiple times, and still no relief. AVOID read more

After a week of copious tacos, fajitas, and margaritas at Club Med, I was craving a good ol' greasy American burger. So while waiting for my flight at the Cancun airport, I decided to give Johnny Rockets a try. I've dined numerous times at their Bay Area locations and they're always served up delicious/50-diner-style fast food. Unfortunately, not all Johnny Rockets are made the same. My burger + fries cost me over $14; took 15 minutes to arrive; and the meat was lukewarm and smothered in mustard/ketchup/mayo. I've had better burgers at other fast-food joints (eg McDonald's, Wendy's, In 'N Out, etc.). On a plus side, the fries were decent. But over all, I was disappointed with my meal, especially for the price. I think next time, I'll stick with the Mexican food here until I return to the States. read more

EXPENSIVE & mediocre at best, but this is what you get at Mexican Airports that cater mostly to tourists. VERY limited food options in Terminal 2 at Cancun Airport, so they have you where they want you & the pricing & food at all food vendors reflect this fact. Buy food before going to the airport & you will definitely do yourself a huge favor in both quality & pricing. read more

I dont expect a lot from restaurants in the airport but this fast food spot is the worst ive been to. The food is very overpriced and the quality sucks. I was honestly surprised when I saw the conversion in to USD. My shake was ~$11 but it was the best thing we had. The chicken tenders was ripped apart when we go it and it was cold. It was rough and overfried. The smokehouse burger also didnt taste that good. You have to wait a long time to get the food because there aren't that many people working and a lot of customers. I would avoid this place and go eat somewhere else. read more

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Food wasn't the best but wasn't inedible. The fries were soggy and not even crispy. The staff was awful and rude. I asked for a side of ranch and he just said no and walked away. You guys served it on your burgers and even had a sign saying you had it. Time to retrain or fire your staff read more

The worst air port food ever.. froze tasting burgers old tasting fries and soda tasted like water. This is not a very good representation of Johnny Rockets chain... save your money try another place to eat.... read more

McDonald's is premium fast food in comparison to this establishment and, honestly, comparing the two should be insulting to the Golden Arches. We spent around $15 on a burger, onion rings, and a hotdog. There were literally just 4 onion rings in our order -- the only thing delicious, but ridiculously few. As for the burger, I wouldn't go so far as to call the patty meat "mystery meat", but the burger did taste weird. The hot dog was drenched in what tastes like canned nacho cheese. I've never had Jonny Rockets in the states, but I have to admit that now that I've tried it here... I really have no interest ever trying Jonny Rockets again. If I had to do it over, I'd have eaten at the California Pizza next door. read more

Not good. My wife and I ate there, thinking a burger would be a decent bet for an airport meal before flying home. We ended up with food poisoning 6 hours later. I threw up on the flight home and am still recovering a day later. Avoid for the sake of your own health. Considering how many other reviews have mentioned food poisoning, this location needs to be shut down or overhauled. read more

Not only is this place ridiculously priced even for airport food but I witnessed them reusing ketchup packets from tables. While standing waiting for our 18 dollar hamburger and fries the lady that was cleaning the tables brought roughly 10 ketchup packets up to the guy at the counter and he proceeded to dump them into the container they were pulling from. I asked him if they were really going to reuse them and he responded with yes because they spray them with sanitizer. I responded with "are you kidding me?" He then ignored me and went about his business. Needless to say we passed on the ketchup packets and will never patronize another Johnny Rockets anywhere. My mind was absolutely blown. This is so disgusting at anytime but during a global pandemic it is even worse. read more

I didn't really care for this place. my burger had an odd smell to it so I did not eat it. the couple bites I did have were not that great. read more

Horrible! I got food poisoning literally 12 hours after eating! Also same experience as everyone else w/outrageous prices and and long wait.

ZERO STARS - I love Johnny Rockets. It was a no brainer when I saw one at the Cancun airport. Worst decision. Hamburgers were disgusting and their drink tasted funny. So I stopped drinking it. Too late. Ended up in the ER. Was so sick, my kidney function levels were elevated. Horrible experience. I do not recommend this place to anyone. read more

Just dont it. Service is not good and food is bad. You can't have this outside of the U.S. They just do not do it right. Burger was greasy and meat did not taste like beef. read more

My wife and I came here for a bite to eat when we were in Cancun Airport. Overall the food was pretty good! Huge portions too! However the wait was pretty long, not ideal if you are hungry and your flight is leaving soon! Fortunately for us we had plenty of time to kill. The staff were very friendly though! read more

Sadly, my very first experience with this restaurant was not as amazing as my friend's said it would be. Maybe because it's an airport restaurant or it's an American (?) restaurant in Mexico. If you're in CUN airport, keep walking passed this place! I would have gotten better food at a McDonalds, Wendy's, or Burger King for a lot less. Here's what we ordered that cost us $29.31USD on Feb 27, 2018. Prices are probably jacked up because of convenience in the airport...but still, I was expecting quality at least! 2 sodas (didn't realize they were 32oz huge!) 1 order of fries, soft and cold 1 order of onion rings, 6 total rings...decent, but you really have to try hard to screw onion rings up! 1 order of chicken tenders, not fresh nor handmade...in fact, I've had better from the frozen aisle at the grocery store And that's it...unless you count the ketchup packets read more

Ugh. $46 for 2 meals. Fries, onion rings and shake were fine.... burger had a weird taste, like fake movie popcorn butter. Not much of a choice in the airport so what can you do. read more

The food quality was extremely bad. I got the Philly Chicken and it was probably the worst chicken cheesesteak I've ever had. It took like 30 minutes to make and was just terrible. The cheese wasn't melted and the sandwich was all over the place. Also it was extremely overpriced. I will never come here again. read more

Great burger, great service, great prices! Not sure what the circumstances were for the poor reviews from others, in my opinion they are committing burger libel. Give Johnny Rocket's a shot, you won't be disappointed!!! read more

While chicken sandwich was good, BLT was Disappointing at this location . Lack of quality control.( see picture) read more

Johnny Rockets - BLT - Burgers Near Me - Cancún, ROO

Well I surely didn't get food poisoning like some of the other individuals who ate here however the burgers are nothing blow your mind amazing. Neither are the fries nor onion rings. However, after you eat tacos, salsa and copious Mexican food during the week it is a bit of a welcome reprise. We ordered three burgers some fries onion rings and drinks and it was around $36. You place your order at one end and wait in a big group of people as they yell out order numbers. Overall the quality of food would make me mention to not eat here (unless you really absolutely need to eat a JR burger). Wait till you get home. It will be much better. read more

Johnny Rockets - People waiting for their order to be yelled out - Burgers Near Me - Cancún, ROO

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We were on our way back home from a relaxing stay in Cancun. Airport food is airport food, overpriced and greasy, so our standards were definitely not too high. I honestly have to say this was the worst cheeseburger I have ever eaten in my life. The patty was so over processed and thick that I couldn't eat more than a few bites. Other fast food places seem like gourmet dining in comparison. My wife's burger actually had a hair in the middle of her patty which means it was in there while being grilled (or reheated). One star due to poor quality and poor cleanliness. There aren't many other choices in Cancun airport, but we ended up buying a second lunch at Dominos and threw out our burgers. Never again. read more

I guess we were one of the lucky ones, we did not get food poisoning. We ate here when we were on our way back home from visiting Playa del Carmen in July 2015. We were starving and this is a convenient location in the airport. The burger and fries we had were very good. It was just a little bit more expensive than we are used to. Overall, we would return again!!! read more

Maybe it was a bad time, but this was really weird. We ordered and it took for ever. It seemed like they waited until that had 10 orders before they started cooking. The food wasn't bad once we got it. If you are looking for fast food this isn't it. read more

FOOD POISONING!! Do not eat here, me and 3 friends all had food poisoning from a burger we had at the restaurant. We all have the double burger and nothing else that day bc we were flying back to NYC. Highly recommend you to avoid this place read more

Good food! Love the shakes . A little higher priced but it's at an airport so that's expected . Staff is friendly and tries their best to communicate with you . read more

I should have read the reviews first! This Johnny Rockets is nothing like the JR's in the US. The meat tastes terrible completely different their signature #12 sauce doesn't come close to what the sauce tastes like in the US. The presentation was terrible, it looked like an overweight person sat on my burger. read more

Rafael was very rude, he needs to work on his customer service skills & the Coke sucks

Ate there on our way back to the states. Four of us ate burgers, two of us got food poisoning. The only difference in the burgers were that two burgers had mayo, two did not. The ones that had the mayo ended up sick. The meat also looked like a mystery meat. Beware! read more

Super friendly staff offered table service. Food was good American style burgers. The boys got shakes that were really good.

The food here is absolute garbage. The burgers taste NOTHING like they should. I only took a couple bites and HAD to throw it away because the vomitus in my mouth tasted better. Stay away from this dump!! read more

Mediocre is a compliment - the meat is that of mystery meat only reason people flock here is because of the existing reputation - service is fast but pickup rude and fills soda a quarter of the way - sad I love JRs read more

The fries and lemonade taste like ass. Everything is too salty. The chicken sandwich was decent and it got the job done.

Wow wow wow!!! I can't believe this place is still in business and even more amazing is that they usually hold good real estate in major shopping areas. Im a HUGE burger lover and I've never eaten here for some reason but now I see why. I actually thought this was a good ole all American handmade patty burger spot. Boy was I WRONG!!! It's an overpriced less than public school lunch burger that should probably be free. I actually used to love burger day in school... i don't know if the food poisoning is to come. I'll update later if it does but they advertise as the "original hamburger". I can actually accept that. They were actually prob the original concept burger before a real burger was created. I can't stress enough how disgusting this burger was. I wish they're were negative stars to give. read more