Awesome response time. Very knowledgeable driver. I have triple AAA so value was outstanding.

Worst experience ever. Customer service is awful. They don't actually care and only care about making as much money off of you that they can. Their pricing is such a scam and the people they have working the phone don't even give the proper information. Horrible place. read more

This place hooked up my car to their truck after my hit and run and just drove off with it to their tow yard. They DIDN'T even ask me if I wanted it to go there. This was a Sunday, so it was going to be $600 dollars to get out. This was not what their pricing list reflects on their wall. AND they STOLE my valuables out of my vehicle and when called on it denied it and said they don't go in the vehicle, even tho they did...TWO times. Don't use this place at all. I already made an EPD report, I will be advising AAA, and the BBB. Thank you! BEAWARE! read more

Can't say enough about HENRY! He was incredibly patient and helpful with me today as I encountered an odd battery issue with my car. He did his very best to tackle the issue. I ended up having to take my car to the dealership, but I am grateful for the attention, wisdom and kindness that HENRY extended to me. read more

Before arriving, read all of the information provided through AAA. When arriving, just perform the requested service, i.e., tow to a specific service station. Don't assume you know what is the problem when the owner has already told you and all you need to do is what was requested, e.g., tow the car from here to there. Don't present the owner with a blank signature screen on your phone with no preceding explanation (in writing) of what you are signing. This is how identities are stolen. When the owner is not willing to sign an unknown agreement, don't drive off without any further word. read more

10 stars if I could! I have a classic Corvette and am no stranger to a tow. LIVEN showed up in a short period of time, which is often not the case, and was super friendly and personable. He took photos before, up on the flatbed, and after to ensure all of us were on the same page. He was very attentive and careful with my girl, which I hugely appreciated. He pointed out the fluid she was losing from the back end when we arrived home, which was also helpful for me. The biggest surprise was when I received a text message & photo of my bracelet that had apparently come off during our drive home. He wanted to make sure I got it back and arranged for me to come and get it within the same hour. He said it was his duty to get it back to me, which I'm sure it is, but as most of us know, just because it is doesn't mean people always do their duty or the right thing. LEVIN certainly did his duty and I am very grateful to him for that. Hands down the best experience I've had with a tow company! read more

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I must say that I don't know if this is the case for all drivers/staff at Johnathan's, but I just had an absolutely exceptional interaction with their driver Baker. Please, allow me to paint you a picture of how the interaction went. I have dealt with a lot of tow drivers over the years for a variety of reasons, and usually get a vibe of "super shady", even on AAA tows/lockouts/etc. When I asked my friends if they knew what I meant by that, there was a unanimous "yes", so I'm imagining you might have the same frame of reference as you read this review. Suffice to say, my experience has set the bar for my expectations somewhere James Cameron couldn't find it (yes, that's a nod to South Park). When my VERY autistic roommate's and extended family member's car broke down 3/4ths of a mile from our house just before midnight (very late for both of us), AAA assigned a local company who ended up being unable to furnish a driver after an hour, so the call was reassigned to Johnathan's, who sent Baker. As the driver approached, I was preparing my roommate to allow me to handle the social interaction because of the aforementioned shadiness. Baker quickly did everything he could to prove me wrong. My roommate is photosensitive, so the bright flashing lights were immediately a problem. He stopped what he was doing and turned them off (it was quite safe for him to do so) after my roommate said "those lights are very bright", without needing to ask him directly. He continued to be courteous and professional throughout the interaction, and acted with a sense of urgency without sacrificing safety or quality. I showed him what was wrong with the car, and he went above and beyond to make sure the car got on and off the flatbed quickly, and without suffering further damage. He was extremely attentive, kind, and displayed a genuine care for both my roommate and me as fellow human beings, without any of the "I'd rather be anywhere else than helping you" attitude I've become so accustomed to in his industry. Baker earned a lot of praise and respect from my roommate, and from me, for how he carried himself, and for the kind of person he showed himself to be at his core throughout this interaction. The world needs more people like him in it, and Johnathan's would do well to make sure they never lose him as an employee as long as they can help it. With the most sincere of gratitude I can possibly muster over the dryness of an Internet text box, THANK YOU BAKER! read more

You can fully expect that any thing that's even slightly a value in your car will be picked and taken at this tow yard. they took my life straw, they took $100 first aid kit, and they went through everything the console of the glove box they tore the truck apart, looking to see what was in it and then they take what they want and you can't do anything about it because there's a sign that says not responsible for lost or stolen items. So basically it's a license to steal if you have a truck or car towed here make sure you have somebody come and clean the car out before they get to it. It's so petty and disgusting. I don't have the words. read more

They towed my truck after a AAA call. I arrived at the repair shop after making 2 stops expecting to see the car they towed. At the 45 minute mark (for a 5 mile trip) I called for information as to my car's whereabouts. They refused to provide me any information. read more

Horrible service. Requested a jump start for my AAA battery under warranty. Alan arrived with portable jumper box that was not charged... he was unable to jump start me and even had the audacity to ask if I had jumper cables?! Are you kidding me, is this a joke! Definitely not a joke because my 3 year old daughter is now freezing in the cold while AAA send out another provider. Also he refused to replace the battery under warranty because that had no record.... AAA maintains record of all battery purchased through them. Beware of these scammers. read more

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Called AAA at 730, they dispatched Jonathan's towing and said they would be at my house at 838. At 852 I called AAA because Jonathan's had not called. AAA stated the tow truck was running late, but I should have gotten a call from the driver. The driver never called and never showed up. An hour later than dispatched and still no truck here. Thanks to Jonathan's, I missed my appointment to have my truck worked on. Don't trust them to pick up your car, request a different tow if they tell you Jonathan's is coming. read more

Costumer service, they are very rude! Throw all your belongings at you!! So very unprofessional!

Do NOT use as a AAA contractor for a car battery switch out. AAA receipt shows Labor is included with the new battery but Johnathan's will charge $30 labor on top of the battery charge. Spending $250 on a car battery is down right ridiculous. read more

Ray was absolutely amazing! BEST service ever!! Got to us very quickly and was extremely helpful, knowledgeable and kind! 10/10

Pro: Driver will call you with updates, quick service. Con: Driver got to the car before I could, outstanding. Called AAA for a tow, used their web link provided by the text system. Johnathan's towing was sent out from Escondido to San Marcos. The driver beat the estimated time by 40 minutes, so Kusay had to wait for me to show up to verify my AAA info, oops. Got the car towed back to my home for additional repair without any issues. read more

A few months back my car battery died. They replaced the car battery which is supposed to last 3-5 years and it's already dead. They told me to drive the car at least 20 minutes a day to keep the battery charged which I had been doing and the battery was perfectly fine yesterday. Boo I expected better from a AAA contracted company. F- - - - - vAnd I'm a 22 year AAA member. Disappointed beyond belief. EXTREMELY DISSATISFIED! read more

Yikes!! Whoever they have working tonight 2/14/25 at 8pm for Jonathan's Towing should get fired!! Headed home from Escondido to Valley Center, the driver of the tow truck was speeding, multiple lane changes without signal, ran the red light at lake wohlford road. Tailgating and flashing his brights at other vehicles. I understand they have emergency's to attend to but if that's the case they should have their emergency lights on and still drive safely. read more

I would like to thank Mr. Odeesh for his service. He was earlier than time quoted, he was very polite and explained what he was checking etc. Thank you again Mr. Odeesh and have a great day. read more

They are a AAA towing company. I bought a AAA battery from them, and instead of giving me a new one, the tech gave me an old one, which leaked and died within four weeks. Since it was free through AAA, I wasn't impacted financially. When it died, i had to call AAA, and wait in the cold weather. If you get a battery, double check! read more

Needed my Red Evo 10 towed late at night and AAA routed me to Johnathan's. I usually hate dealing with tow companies but this business was top notch. One of the best experiences I've had in regards to towing. Gary was my driver and he killed it for me. Really great experience. I really appreciate you for taking such great care of my car. Thanks Gary and the team at Johnathan's read more

I had to get my car towed the 2nd time in one week, as the initial repair did not hold. Fortunately, I had Jonathan's Towing come out again. This time it was driver: Raad. He too did a great job, showed me how secure my car was on his truck. Must be a great company. I was TOTALLY satisfied. Sam N. read more

I had Johnathan's towing assigned two times through AAA. The service is quick and the technicians, Husam and Sam are very helpful.

They are a ripoff! My Vechicle was towed to their junk yard due to an accident. I called them less than an hour later to have my car towed to mechanic and was told they don't have any drivers at the time. So the next day they changed me $495 for less than 3 mile tow and $120 for Juneteenth. Employees were rude and belligerent. They drove a different car out (my car was not drivable). They also gave me the wrong paperwork. I would not recommend Jonathan's Towing! read more

Jonathan's Towing made it easy to get my Ford truck across town to Metro Transaction. Sam, the employee, was extremely helpful and courteous. Being a member of AAA for 24 years and them recommending Jonathan's Towing made my life very easy today. read more

Worst customer service, unprofessional and rude. My sons car was towed over the weekend, their website states they are open 24 hours but does not state it's for towing only or that they are closed on weekends, this is very misleading. When we went to pick up the car on Monday the gentleman who helped us refused to provide his name, my son asked him if his name was on the paperwork he provided us and his response was "why would it be", we then asked the gentleman who brought out the car and he also refused to provide us his name. He said that if he didn't provide it to us then he could not give it to us either. i don't need name to leave a review just company name. I work in customer service and this is a negative experience and I would NEVER use their services or recommend them. Not a good way to run a business. There's plenty of other towing companies. read more

They are fast, efficient & took care of everything beautifully. Thank you Ryan for towing my car and Vince who helped when I called. They were there in less than 30 minutes and out of the 5 towing places I called around them they were the most affordable & quickest! read more

The dispatcher and battery service driver were absolutely horrible. They arrived with the wrong equipment for AAA service call then left me stranded for 2 hours while AAA looked for another service provider to assist me with my service call. Don't ever ever call this company for assistance. read more

Called AAA for battery service after hours (between 6 am and 8 pm I believe). Johnathan's came out anyway to jump start and check battery levels. Reported that battery was still usable but might require further jumps. No pressure to buy new battery. Didn't want my wife to have to deal with any future problems so requested new battery for next morning. (Old AAA battery was 3 years 7 months old.) Henry from Johnathan's came out to replace battery. Issue came up with old battery warranty promising a further 3 years discount, which AAA doesn't offer anymore. Can't say what happened behind the scenes, but Henry successfully advocated for the resulting completely satisfactory deal. Highly recommended. read more

I locked my keys in my car around 5:50 pm. Made a call to triple AAA the referred me to Jonathan's towing. I drive a 2000 Jeep Sahara. Which the way my windows are built and a sun protector on the top of my side windows made it hard to get the Jeep unlocked. The first service guy the came out was a young man very respectful and did try to unlock it. But couldn't. However, he did recommend what to do. Which was to call triple AAA and ask for a locksmith. So I did just that. No locksmith for the night. The next thing was to have my car towed to my house and forgot wit out In the morning. Waited for a tow from Jonathan's towing it took maybe thirty minutes to show up and this by this time it was 7:30 ish. The tow man that helped me was named MO, a very eager to help and find a solution kinda of person before towing my Jeep. Which o wasn't expecting. He tried many attempts to try and u lick my door and was really hopefully ge could unlock it. Whic finally around 8:20 he OPENS it! He tried so many different way the way it worked was rolling down the window. They way he was professional, helpful , and went beyond what I was expecting to help... such a kind and helpful person Thank you MO and Johnathan's towing. read more

Worst towing company! AAA uses them and should drop them immediately. Rude, pushy, and unprofessional.

Once again we needed help and reached out to Johnathan's Towing and they were there in an instant. The technician was so kind and gave us waters to me and my kid and we were so grateful for him! read more

My card had died and I called tripe A for their towing service: they sent Johnathon's towing. At first the man could not find me and was getting annoyed with me over the phone. When he arrived he towed my vehicle removed the hub caps like you do and removed the plastic cover under the car that covers the hook. He left the plastic cover on the ground and told me to not worry about it. I picked it up and took it with me because why would I not?? Then he towed it to the shop dropped it off and didn't put the hubcaps back on. He told me please give me a 5 star review! I've called to complain multiple times that someone needs to come back to put the hubcaps back on and they will not respond. Please don't use them unless you like to be unconvinced. read more

Locked ourselves out of the car at the grocery store. We had a bag of burgers to grill for company that was already at our house, so we were desperately hoping to get roadside assistance quickly. We were assigned to Johnathon's Towing, and they were there within 15 minutes. Extremely polite and they worked quickly. Dinner was saved and our guests barely realized we took a few minutes longer at the store. We now know that every time AAA hands us over to Johnathon's towing that we're going to get excellent service and quickly. We still highly recommend them! read more

This was the best and worst experience ever. The worst -- because my car broke down on the 78, with hardly any shoulder of the road. Cars were rushing inches from my broken down vehicle at 75 mph. It was the best -- because Triple AAA sent out Johnathan's Towing -- and the driver/tow operator AYAD was the best. He was very helpful in so many ways, and I felt petrified watching as he was working on putting my car on his truck bed a mere inches from people on the freeway that wouldn't change lanes to give him more room. It's an old classic car that I spent a lot of money restoring, and I was so worried about it being damaged. He did an incredible job. I can't recommend this company or Ayad enough. read more

On Monday, July 1, 2024 I made phone calls to several local towing companies to get an estimate to how much they would charge to move two 20ft cargo containers from one site in Escondido to another about 3 miles away. In all cases, I advised them that it needed to be done on a "flat bed truck" and that the containers were loaded. Johnathans Towing was one of the companies I called. I spoke to "Vince" there and it sounded like I was talking to the owner. He initially quoted $275 per hour, but after I told him I was trying to keep the cost around $400, he offered to lower the cost to $250 per hour because of how close everything was to his office and also said that maybe it might only take less than 2 hours thereby bringing it closer to my budgeted target of $400. On Wednesday, July 3, 2024, I called Johnathans Towing and left a message for Vince that I wanted to schedule the move for Friday morning at 9 A.M. in the hope that there would be less traffic due to the holiday the previous day. On Friday, July 5, 2024, I met the driver for Johnathans Towing at the pickup site. After he looked at what he had to do and after I gave him the address for where the containers had to be dropped off, he said that the charge was going to be $250 per hour with a minimum of 2 hours. I reluctantly agreed to this new "minimum" because I had no choice since we were all there, including a helper that I had hired in case I needed him to do something. Once I verbally agreed to this new rate, he lined up his truck but then before attempting to hitch up to the container, he said he needed to have another tow truck come to slide the container forward so he could hook up. What showed up was a regular small tow truck that you normally see towing small passenger cars. Working together they got the first cargo container on the flat bed tow truck which I had requested. It took about 15 minutes to do this, and then headed to the drop off location which was at my house, less than 3 miles away. Once he arrived at my home and backed up to where the container was to be unloaded, he approached me and informed me that the price had changed. His reason was because the container was very heavy and that he had to have another truck come. He increased the cost from $250 per hour to $1,750. When I objected and wanted to stay with the original agreement, he offered to lower the cost to $1500. Please keep in mind that at this point he was in full possession of my container with its contents, a value in excess of $25,000. If I refused to pay what he was demanding, he would have driven off and taken my property. He also said that the money had to be paid before he would unload the container. Under extreme duress, I gave him the credit card and signed his receipt BEFORE he had performed his services and unloaded the container. Unloading the first container was uneventful and he then went back to pickup the second container. I followed him there and the pickup went much faster. He then dropped off the 2nd container and left my property at 11:40 A.M.. Please keep in mind that the total elapsed time of 2 hours and 40 minutes included about 20 minutes of wasted time, where we argued about the increased price. The 2nd tow truck which he had come at the beginning was only used for about 15 minutes at the very beginning, but that driver did nothing for the rest of the time except to follow the original driver as he went back and forth. The second tow truck was not used for helping to unload either container or to load the 2nd container. It was just there to keep the original driver company. There was a previously agreed price of $250 per hour which he then changed to "a minimum of 2 hours". But it was not until after he had taken possession of my property that he changed the price to $1750, a 350% increase and threatened seizure of my property if I didn't pay him in advance. My property was going to be held hostage unless I paid the ransom. As to why he may have done this, it would be conjecture, but it might have been because I am a 75 year old senior citizen with a mobility problem and he saw an old man with a cane having the container being taken to a very substantial house with expensive cars parked in the driveway and figured the money was there for him to take advantage of. For your information, I have already filed a complaint regarding this with Jose Gaytan, Code Compliance Officer for the City of Escondido. I am also asking him to direct my complaint to the City of Escondido that regulates towing companies operating within the City of Escondido. Just refunding my money is not sufficient. This company is victimizing the citizens of this community and at a minimum they need to be put out of business and possibly in jail. read more

For a few days my car engine had been hesitating a little when I was starting it up. Then I came out of the gym to find it would not start. I wasn't sure if maybe it might be my key fob battery or some other problem which might require a tow. I called AAA and soon after my call, Henry arrived from Jonathan's Towing. He found my car in the crowded parking lot. He had his meter ready and determined my key fob was fine and my battery was not. He offered me the option of replacing the battery, which I accepted. He quickly and efficiently replaced my old battery with a new premium AAA battery with a 3 year statewide warranty, before it got dark. It was so nice to have it taken care of and not have to worry about whether my car would start the next time, or trying to get it somewhere the next day for a new battery. No tow needed and I was on my way! read more

Had an amazing experience with Alan from Johnathan's towing. Within 20 minutes of putting in a battery request from AAA, Alan arrived to test my battery and eventually replace it. The process took around 10 minutes and despite the unfortunate circumstances I had a very pleasant experience. read more

My car overheated and I was stuck on the side of the freeway and was assigned Johnathan's towing by AAA. Was first told that they had received the call and had already dispatched the tow truck and would arrive in 11 minutes. Then in 10 minutes I received another call from AAA stating that the tow truck would be another 20 minutes. After waiting for 30 minutes Johnathan's Towing called me and said they had just got the call to which I explained that I was supposed to get picked up 30 minutes ago and he said that he would be another 20 minutes. Out of frustration I said "lovely" to which he said "well I guess we are going to make you wait a little bit longer" then he hung up on me. In a panic I called AAA and the agent said that Johnathan's had been trying to locate me and could not find me. While on the phone with AAA I got another call from Johnathan's and it sounded like the same exact guy. He just asked me if I had requested a tow to which I said "never mind cancell the tow". Johnathan's Towing has horrible customer service and I will be filling a complaint with AAA to ensure they drop them from service so they don't do this to anyone else. read more

charged me over 600$ and they fuckeddddd up the bottom of my car and I mean fucked it upppp. Don't recommend at all they are mean and don't care about your car. ive Had major problems with my car ever since they towed it. like all my cadalic converters are cracked and where ur supposed to hook the hooks to tow are completely destroyed read more

My aunt needed service today for her car battery and Adam went out of his way to help my aunt get her car up and running. . He was so kind, helpful and all around a sweet man. Thank you so much for all you did to make this experience great for my aunt. read more