Hi I'm a Premier member with AAA, I have always been very happy with the Level of Customer Service.. I needed my vehicle towed to my house, I'm so used to Sunshine Towing responding Asap! To my not paying attention, like I locked my keys, (again), my battery is dead, I left the lights on, I need a jump. Last evening I needed a tow, Sunshine Towing was very busy, Ashnor (correct spelling?) was assigned to do my Tow, He is the Most kind person, with an Amazing way of apologizing , acknowledgine that Sunshine Towing has a lot of calls, and he hasn't forgotten your request. This young man has Amazing Customer Service Skill. Please acknowledge his work Ethic. read more

Sunshine towing was dispatched to tow my 1964 safari Manx earlier this evening on the corner of east grand Ave and ash in Escondido. Humberto was our driver. Not only did he arrive 40 mins earlier than the ETA given by AAA, but his professionalism and skillset was exactly what we needed to receive at the time. My Manx is temperamental to say the least. He helped us try a couple of things to get it started, and as we were about to throw in the towel, and load it up into the flatbed, I attempted to start it one more time and it fired right up This was by far, the best Tow service I've ever experienced and I am very appreciative for Humberto. Please give him my regards and give him a raise. Thank you so much- Jennifer Dolge read more

I would like to thank Al once again for his outstanding service in doing the AAA warranty replacement on my car battery today in the heat. At first they couldn't find my warranty he suggested I call AAA, after talking with them they were able to do the warranty and my car is running fine again he stuck by me was very courteous and just amazing in every way read more

We have AAA and they are suppose to be a premier provider for AAA and waited them only for them to cancel right as the hour was up for them to be due at my location.. unreliable!! Don't give them personal business if you have other option. I got them dispatched again on day 2 of trying to get my car home but they declined but thankfully they did pretty quickly and not leave me waiting an hour for nothing. So I gave 2 stars because I appreciate the fast response on the second dispatch but no stars for the first day. Please next time just decline right away if you're not going to come. waiting in hot car with kids is no fun read more

I got Sunshine through AAA for a battery request. I got a text saying they would be there in 17 minutes, and they were. Hasanin was a total pro. Friendly and professional. Took care of the car battery and offered to change the batteries in the key fobs. They honored the AAA warranty and I also received a text later in the day checking that all was well. Can't go wrong with these people read more

Sam from SunShine towing did a professional and amazing job towing my vehicle. My Altanator went out in between Ramona CA and Escondido CA. I have AAA Road side assistance. I had it towed back to were i live in Julian Ca about 50 miles. Sam went above and beyond. I highly recommend this company if you need a tow. Tha k you SunShine towing. And AAA. read more

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Driver came in with a bad attitude. Triple A sent them out but they didn't want to take the tow from triple A they wanted to charge 1000 dollars to take the vehicle to the destination, it was most likely on top of what they were going to charge triple A. He was making the most amount of excuses to deny the tow. The guy left me and my kids stranded because I didn't want to pay the extra money. This company needs to hire people that want to work and get the job done. I'm not sure how triple A still has a contract with them. They need to get rid of them seeing the other bad reviews of the company demanding side money. BBB will get a note of this. read more

Wonderful Service!!! Driver was so experienced and kind!!! Very pleased to have quick and professional help in time of need!!!!

I needed a late night tow for a flat tire and Ismael was amazing ! Super friendly and easy going. He made a major inconvenience feel a little less inconvenient ! read more

Yesterday on 6/19 we contacted AAA because we got a flat tire in San Marcos in the Walmart shopping center. They dispatched sunshine towing to us and said they would arrive in an hour. We received a call within 5 min from a gentleman named "Alkram" "I hope im spelling that right" he was very professional and said he would be there in 10min. He showed up had the correct tools changed out our tire very quickly. He was very courteous and asked us if we had any questions and checked the air of our spare tire. Thank you AAA, Sunshine Towing and Alkram for an excellent job! Much appreciated. read more

Poor attitude, bad communication,If you're expecting professional service or reliability, look elsewhere definitely would not use this company again. read more

Terrible experience with Sunshine Towing. The driver showed up with a bad attitude and refused to tow the vehicle instead of actually helping. Completely unprofessional and felt like they just didn't want to do their job. Wasted my time and left me stranded. Definitely would not use this company again. read more

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Locked the keys in the car and Akram was amazing! Professional, kind and excellent service. He really made sure to take care of our car and was there quickly! Thank you! read more

I cannot over emphasize how impressed and happy I am with the service at Sunshine Towing. Liz who answered the phone helped tremendously. I found them through AAA and was going crazy trying to communicate with AAA about my issue. (When your car breaks-down and you are on the side of the road, the last thing you need is AAA automation that speaks to you as a polite robot picking up EVERY traffic background noise and interprets that as an answer on the automation. you can't yell "representative" loud enough!) I absolutely HATE AAA but there is no alternative. However Liz at Sunshine Towing who helped me from really made the difference. Sunshine was assigned the tow. She was clear, helpful happy and human. Unfortunately that's a rarity with customer service. She took an extremely stressful situation and an extremely agrrivated version of me and made it all work with grace and a positive attitude. Thank you Sunshine Towing and thank you Liz... P.S. I hate you AAA read more

Driver/Technician was very professional and deserves a 5-star review. The only downside was the timing. Although the AAA app provided a timeframe of about 66 minutes, I received a call at 6:27 AM (about 10 minutes into the 66 minutes) stating the technician would arrive in 10 to 15 minutes. I rushed to prepare for work and went outside to meet him, but I ended up waiting for more than 40 minutes. I am not sure where the communication breakdown occurred, but it may be worth looking into. Still 5 stars and I would recommend!! read more

Hassinin from Sunshine towing provided exemplary service. He was attentive, on time, and really did his best effort for us.

Great tow service. Very prompt and efficient. Employee was very nice and considerate, you can tell they actually care about there customers. Thank you sunshine tow. read more

On Thursday April 17th, I discovered that my rear, driver side tire had a screw in it pulling out of the garage. I then called AAA to have them send a driver out to swap that tire out with my full-sized spare so that I could take it to my friend's tire shop in Mira Mesa to get repaired. The driver came promptly, within 30 minutes and was cordial. He gave me the option to fill the tire up with air or to swap it out with my full-sized spare. I opted for the tire swap. He did the work and even helped me load the damage tire into the trunk area. However, when I drove my SUV to the tire shop, the service man noticed that all of the lug nuts were extremely loose. He even went so far as to say that if I had driven another few miles on it, my tire would have completely come off! I'm just glad that I was able to make it to the tire shop in time. I did take a video of it and even called into Sunshine Towing to relay the incident. My only regret, is that I did not personally check the work after he had put on the spare tire. I was told that the driver would be spoken to, but aside from that, I don't think anything else will be done. My advice to anyone using this company or any other service whether it be on your own or from AAA, is to check to make sure the lug nuts are on securely before the driver leaves your vehicle. read more

We were helped with a vehicle problem by Steven! He was great. The vehicle in question had not been started for at least two years! Steven ran a check of the battery and found that one cell in it was not functioning and reccomended a battery replacement . This was after he stated to car with his nifty tool that not only jump started engines, it could also blow the tires up to thr proper inflation! My sister in law said we did not need to replace the battery at that time after Steven explained to her that she needed a new battery, among other tnings, now! So Steven finished the paper work and went on his way home. When my sister in law tried to drive away, the car stalled and stopped after going 10 feet! We called AAA back and asked if Steven could come back, which he kindly did despite being on his way home. To finish up, Steven came back, replaced the battery and made sure the car was road worthy, and left. He really saved the day for us and we wanted to let his emplyer's know how he wnt out of his way to help us out. He really went above and beyond his call of duty! Thank you, Steven!!! read more

AAA sent this company. Didn't tie the car down. Their dispatch said he's gonna stop and never did. Drove to the shop not tied down. What a disaster this could have been read more

Sunshine Towing - Their driver came to tow my car for AAA. He apparently believes gravity and friction are how to tie down the car. - Towing Near Me

The worst, most unprofessional tow I've ever had. The tow truck driver told me AAA wouldn't cover the tow because the vehicle had been in an accident and AAA never tows vehicles for accident-related damages. He demanded $350 for the tow. Then, when I called the AAA representative to confirm his story, he changed his tune, indicating AAA would pay for the tow. Then, at the collision center, he changed his tune once again and demanded $400 claiming AAA wouldn't cover the cost of the tow. He threatened to leave the car on the side on the road, after dark, if we didn't pay immediately and did not want to wait for us to speak with a AAA representative before paying what felt like a predatory the tow fee read more

My car overheated and broke down during rush hour on the 15 near Fallbrook. I nursed it off the freeway to parking lot. AAA told me Sunshine Towing would be out in 2 1/2 hours. I was waiting in a sketchy parking lot getting more nervous as it got darker. About 30 minutes ahead of time Humberto from Sunshine Towing called me and said he was on his way. On the phone He was friendly and professional. He arrived promptly with a smile and He spoke knowledgeably. His truck was huge and my truck was parked in a corner. It was dark and I was still rattled from my car troubles. Humberto could tell and politely asked if I needed him to Move the my truck. . He very carefully maneuvered my truck on the tow bed with ease. He took my car to my home and offloaded it just as carefully. I was very impressed with Humberto's attention to detail and overall attitude. AAA did well by contracting Sunshine Towing and Sunshine Towing has a wonderful towing ambassador in Humberto. read more

Had a flat tire and Adam was fast to pick me up. I had to get towed to two different places because the first shop couldn't repair my tire. Adam answered any questions that I had and made sure I was helped read more

Omar with Sunshine was phenomenal! I am with AAA & needed battery replaced. Arrived very quickly, tested battery & had replacement on truck! Amazing customer service & this was on a Sunday! Lisa H. read more

Got a flat tire on the 76 going to Escondido and called Triple A and schedule me Sunshine Towing with a wait time of about an hour. Rani showed up 30 mins early and got my car up and towed super quickly to the place I need to and was very friendly and prompt. would recommend! read more

My 85 year old dad had a flat tire on the side of the freeway after 10:30 pm. Called AAA and they had Sunshine towing out within 15 minutes. Samir (sorry if I got your name wrong) called immediately to confirm pick up and drop off addresses. He went above and beyond taking care of him and helping him get in and out of his car. Highly recommend this company. read more

Responded quickly (under 15 minutes) and operator was very friendly. i was towed from Escondido to Santa Ana.

Steeven was super fast helping me out with my situation. He came, asked me what I needed and did the 2 tasks I needed badly to get to work the next day. Took him under 6 minutes for something I thought would take a lot longer. Thanks steeven read more

Call AAA to get towed..they sent this company out only to be towed off the freeway..not towed to destination..Stated they we're to busy..I told the driver, I'm part of his business. A customer..he told me if I didn't like , he'd leave me on the freeway...after we drove off the freeway he asked if the location was ok.. nothing around. Ask he can take us to the nearest gas station. He got an attitude and slammed the door to his truck..At that point..just dropped the veichle..and just left..VERY RUDE DRIVER. WASTED 2 HRS..will be following up with AAA ALSO.. read more

Today I had a flat tire on my Tesla and needed a flatbed tow. Right after submitting my request on the AAA app, I quickly received a follow-up call from a Sunshine Towing dispatcher who confirmed my exact location and gave me a faster ETA than originally estimated. That level of communication already made me feel at ease. When the driver, Yasir, arrived, I could immediately tell he was highly experienced, safe, and courteous. He went above and beyond, completely turning a stressful situation into the best experience I could have had at that time. Yasir represents AAA and Sunshine Towing with outstanding professionalism. Drivers like him are the reason customers trust and stay with AAA, and I hope Sunshine values him as much as I did today. read more

Exceptional Service from Sunshine Towing - Thank You! While driving to breakfast with the family, our dash indicator warned that the rear driver-side tire was extremely low on air--dropping from the recommended 45 PSI down to 25. We made it safely to the restaurant parking lot, where it had decreased further to 18 PSI. Upon inspection, we clearly saw a sheet metal screw lodged in the tire and could hear air leaking. Understanding this would take time, we decided to head inside to eat while I promptly called for assistance. I was originally told it might take up to 45 minutes--but to our surprise and relief, Sunshine Towing contacted us almost immediately and arrived in less than 10 minutes! There's nothing more reassuring than being greeted by someone who genuinely cares. The technician warmly said, "Happy you and your family made it here safely,"--a comforting statement that set the tone for the entire interaction. Sunshine Towing's professional quickly assessed the situation and took action. He handled our specific vehicle type with confidence, ensuring the full-sized spare was properly deployed, inspected, and aired up for safe use. He had all the right equipment and--most importantly--demonstrated deep knowledge, attention to detail, and a professional yet friendly demeanor throughout. We travel to Escondido, California, often--and Sunshine Towing has now earned our trust as our go-to family vehicle support team. Thank you, Sunshine Towing! - The Lee Family read more

What started out as a bad situation tonight in the rain ended up the best possible outcome although we got off to a rocky start it all needed up good so I'm pleased by the outcome read more

My battery died earlier today and Steven came to help me, he arrived quickly, he was friendly and informative and checked my battery and had it replaced and ready to go in less than 30mins. And it was affordable compared to other places that I have gotten quotes at. Would highly recommend this company and Steven! read more

Adam was great. Super friendly. very helpful when he arrived. Awesome to talk with and showed concern for our situation. Kudos to Adam And Sunshine Towing. read more

Steven was on time. Checked the battery and replaced it on the spot. Very friendly and qualified. I highly recommend Sunshine towing.

It had been a stressful day on multiple fronts. One was the car not starting ... AAA sent Sunshine Towing to assess the need for a jumpstart or new battery in my 2018 Ford Fusion (had original Ford battery!). The technician, Omar, was respectful, courteous and competently diagnosed said battery as definitely dead. He replaced it with a new AAA battery, verified that all was working then went the extra mile to check that the accessories - radio, dashboard electronics, etc., were OK as well. Turned out to be an OK day. Thank you Omar and Sunshine Towing. read more

My car wouldn't start & needed a new battery. Called AAA & they sent Hassenian from Sunshine Towing to help. He arrived in 10 minutes, tested my battery which showed it needed replacing. In addition to a new car battery he also changed my key fob battery too. Very friendly & professional! read more

If I could give 1 star I would. This company kept us on the side of the road with a senior in 100 degree heat. We called multiple times, and the driver kept saying they were near. Then, they drove right past us and all the sudden we got an alert stating they no longer could help after waiting over 2.5 hours. Unacceptable read more