DO NOT BUY A VEHICLE FROM THIS DEALERSHIP PERIOD !!!! And the sad part is I personally met Mr John Hinderer, I was a department manager of a big store chain locally and me and my guys helped him load his purchases. And we spoke for a few minutes he seemed like an honest forthright person and I still think he is but his management staff unfortunately is not forthright. I purchased a used vehicle from this dealer with the understanding that a particular issue would be fixed, and that it was also put in writing that it would be taken care I have had the vehicle back in there 8 times for the same issue and thats when Mr. Hinderer SECOND man in control told me rudely that we have tried everything we could and (I QUOTE) we have went as far as we are willing to go with it. even though the issue still isnt fixed. If i am a certified plumber and you hire me to fix a leak and i have to come back 7 or 8 times to fix the exact same leak you don't tell the customer well ive done all im willing to do to fix your leak you are on your own... NO YOU DON'T DO THAT YOU HONOR YOUR WORD AND KEEP YOUR INTEGRITY AND YOU DO WHATEVER IT TAKES TO FIX IT OR MAKE IT RIGHT no matter how difficult the problem is PERIOD!!!!!!! Now the issue is they thought they knew what the problem was without looking at it and thought it was gonna be a quick fix but then i found out the solution to my problem requires them to completely remove the dash from the vehicle ( which i think they knew this during 1 of the 8 times it was back in there ) and they did not want to absorb the cost to do that so they told me im own my own regardless what the put in writing And Mr. Hinderer second in command told me that he spoke with Mr. Hinderer and he agreed. I seriously doubt he spoke with mr. hinderer on my issue and if he did he did not disclose everything because i highly doubt after meeting him personally that he would say tell one of his customers they are on there own. so the second in command lacks integrity and honesty and concern for mr hinderer customers im sure he lies to him also ( a car salesmen having integrity and being honest what was i thinking ) i was seeking legal counsel and i have the documents where they signed and agreed to fix said Issue. But if i would have done my due diligence and research i would have saw all the bad reviews and 3 star rating,and i would not have bought a car from there to begin with so ive sense dropped the legal issue and basically shame on me for not checking first. Note: I am only referring to the service dept. manager and sales manager Mr. Hinderer second in command. BUYER BEWARE YOU HAVE BEEN WARNED DO NOT PURCHASE FROM THIS DEALERSHIP!!!!!!!!!!!! read more

It was a Saturday Labor day weekend 2022 , I received a call from a Nancy saying she was with a Credit union that does the Financing for John Hinder Honda ,She asked for my information and put me on hold while she said she pulled up my credit report ,which the call itself sounded all bogus ,so anyway she said I was Aporoved just bring my ID and proof of Income she even sent me an E-mail which looked Bogus she titled it "Credit Yes" and it said (Lender Decision) (APPROVED) again it did not say Pre-Approved ,So I woke up my Handicapped Sister to give me a Ride which was 1hour away,which my Sister was exhausted from just having surgery,and this whole time I had a gut feeling that this was all Bogus ! So I arrived at the dealership and after talking to the car sales man , I knew it was all a Scheme to get me there to the dealership! I was and am still pissd off! read more

We took our van in due to a check engine light. We paid over $5000 for the repairs and then after getting our vehicle back for 2 days, the check engine light came on again. We took it back again and it was repaired again. We got it back and the next day, the check engine light came on again as well as another light. I am very upset that our van wasn't fixed the first time. We keep having to take it back for repairs. With this being a Honda dealer, we expected the issues with our van to be taken care of the first time. We are now on our third time taking it in. Communication between staff has been poor. If you take your vehicle here, Hope you don't need your back anytime soon cause it will be in their shop in and out constantly. read more

less than 24 hours after buying a $15,000 used car from this company my husband I noticed intense exhaust fumes in the vehicle. we called Honda and explain to them what was going on and they were quick to have us bring it in. They looked it over and sent it to the Ford dealer to have their input. after having to track down information because no one got back to us they explain to us there was repairs that need to be made for the water pump and exhaust manifold. They also told us that we were responsible for these repairs. We explained to them that we did not feel that was fair after just spending that kind of money in their establishment. they did nothing to make the situation right there for we had to go pick up the car and take it to other places to get quotes for repairs. Come to find out there is no exhaust manifold it's all contained in the engine and what the problem was was the water pump the vacuum pump and there was a very visible crack in the catalytic converter. So on top of the $15,000 we spent at this company we now have to go out and get $2,000 worth of repairs so the exhaust fumes don't hurt my family. Thanks but no thanks. read more

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After taking my car to this location for an oil change, which was free because I bought my car there and I got a year of free oil changes, come to find out the bolt was stripped out in order to change my oil. I have had to go through so much more than needed just to get my oil changed. This is a disappointment because I had never had issues with them before, but I feel like careless work was done on my car because it was free. Thanks a lot guys... read more

Place is a joke!!! Drove 3 1/2 hors to look at a vehicle that ended up having 3 new tires and 1 bald tire!!!! Then the back hatch could not be opened. Ended with the vehicle running and the salesman arguing with us about the rust on on it Do not even waste your time with this place. read more

Everything was good but the tint that came on the vehicle. They were helpful through the buying process. Tried to contact to get the tint removed or replaced and they said they would get back to me. Never did and now they're pretty quiet when I ask for a refund of the tint. Thanks guys! read more

Tried to sell me two year warranty for 2 thousand dollars for a care worth less than 20k. Told me they would fix the tail light with water in it.... It turns out the didn't repair or replace the module... They drilled a hole in it! I kid you not. The only reason I went there is they happened to have the car I wanted. read more

John Hinderer Honda - Leaking tail light... Solution? Drill a hole in it? They also lied to me and told me they repaired it. - Car Dealers Near Me - Heath, Ohio

I did not buy a car from here, but I recently took my 2008 Honda Accord in for engine troubles. I was a bit hesitant because I had never taken a car to be repaired before. I have several handy men in my family who have always taken care of things for me. But due to time constraints, I hesitantly called John Hinderer Honda to have our car inspected. The first positive thing that o encountered was that they were going to charge me a fee to inspect the car. It was making an odd noise so they said they wouldn't charge me just to listen to a noise. I was very happy with that. When I arrived they took the car back and asked me to come and see it approx. 30 minutes later. At this time a mechanic took me under the car and truly took his time to EXPLAIN and SHOW me what the issue was. As a younger woman I really appreciated this. So often I am shrugged off at auto stores and things like that. He took the time to explain what needed fixed now, what needed attention soon, and what could wait. I decided to have the major issue fixed that day. The only negative thing what that after the mechanic showed me the issue one of the twos tried to sell me a $650 package filled with lots of things that I simply didn't need. It was not really presented as an option to just have the major issue repaired. Thankfully I asked and it ended up costing only $145 instead. This is the only reason I'm giving 4 stars instead of 5. The car was fixed less than 45 minutes later. The waiting room was comfortable and had a tv and well as an assortment of complementary drinks. Overall, it was a good experience. I plan to return. :) read more

My initial review would have been higher, but having experienced quite a few problems with our 2014 Pilot we purchased, we took it to another dealership. I now know why Hinderer Honda "couldn't find" our Carfax paperwork when I noticed it wasn't sent home with us- they lied. Another dealer asked us if we knew our Pilot had been in an accident. Of course we had no idea and wouldn't have purchased it. Unfortunate that a scam salesman ruined this purchase for us. read more

This was my first car-buying experience. I purchased a brand new Accord Hybrid and I love it. I felt like I was given a great deal and that they did what they could to work with me on the pricing. The free ice cream didn't hurt either. The salesperson I worked with, Gary Dille, was really friendly and easy to work with. I appreciated that he was not pushing any agenda or trying to talk me into anything I didn't want. He had a very pleasant and understanding demeanor and I think salesmen would benefit more from taking an approach like his. The finance manager on the other hand, Frank, is why I did not rate 5 stars. I didn't feel comfortable asking questions or expressing concerns. Concerns that were discussed were quickly invalidated. I also felt pressured to act amused by his cheesy jokes, when I was not. I understand his job and the root of his tactics. But it would have been much more effective if he was less condescending and more genuine. Overall, I had a very positive experience at this dealership and I would recommend it to others. read more

Very friendly customer service. Great service dept. Everyone here goes out of their way to help. Big thanks to Fred Culver.... If you need you auto fixed or even looked at --this is the place to be. read more

I gave a review on Google a few days ago... the dealership took it down... lucky for me & you guys... I am able to access it still... this is the experience I had... copied and pasted... Wish 0 Stars was an option. I financed a used 2011 Audi thru my CU... It has been nothing but a headache! Since the purchase in August of 2019... I have had to replace the rear taillight housing unit and all the bulbs... water was inside the unit... New Year comes around... Serpentine belt broke while I was driving... the car stalled in the middle of the road... now... glow bulb light and service engine light came on again... the car has 3 fuel pumps that all need replaced... metal shavings are all thru the hoses... they are dumping all the fuel... just filled the tank... and flushing the hoses out... they had to replace the throttle body and the fuel pump sensor and then they informed me that the Timing chain is about to go out! I have put more money in this piece of junk than what it's actually worth! I would never recommend this place to anyone! I should've known something was wrong when all the other sales associates started telling me about the great deal I just got and how they wish they had bought it! Trash Ass Establishment! I won't even do the free oil change that was part of the purchase price... I never want to step foot in this place ever again! Update... I picked Everest up from the shop... great place Stakley Automotive... they had to replace the water pump too... showed me where coolant had started leaking... they was replacing it cause it made sense to start with... then they could see that it was the next thing that would go out... $2778 later... she's running fine... but please... Stay Away From This Place! read more

Made an appt with dealer. Drove two hours and they couldnt find the keys to the car. Upon inspection of the car it had been spray painted with a can and the trunk smelled so bad my daughter and I gagged. The smell was likely due to the being rear ended and now leaking. We will not be going back to John Hinderer Honda. read more

Bad experience. Called to confirm availability of a specific car and scheduled appointment. Arrived on time to be told they can't find the keys and it was probably sent to auction. Wasted two hours for nothing. read more

This was the third Honda dealer after Lindsay and Buckeye. Hinderer was great to work with, was honest in their pricing, and very easy to work with. Maybe my rating is skewed because I had a bad experience at Linsay. The sales manger was a jerk and had a terrible attitude towards my wife and I. He told me come back when I was serious about buying a car and did not want me to shop around. Buckeye Honda jacked the price of the model they had previously quoted at a lower price because I inquired about the higher trim package. Matt Harper was our sales person and was great to work with. Very nice, personable, and did not mess with the price when I inquired about a higher trim package. I would definitely recommend. read more

Horrible experience today, we drove an hour one way for an appointment to see a truck just to find out that the truck was sold before we got there 15 seconds earlier supposedly. Not allowing walk ins and requiring appointments really set a situation to make a lot of customers very upset If you're making multiple appointments for one vehicle. Never in my life buying vehicles have I ever made an appointment to look at a specific vehicle and it wasn't held for me to look at it. While I understand the appointments due to the Covid situation, at no point was I told multiple appointments were being made for the same vehicles. The salesman that I spoke to who couldn't find "Henry" the sales manager I was told to talk to when I made the appointment told me that multiple people like 5 are making these appointments. Obviously not real thrilled with the dealership, Even less thrilled with the response from the sales staff that looked at me and went "oh yeah that happens sometimes." Simplely put never in my life will I ever even look at your dealership for a possibility of buying cars new used or otherwise. I am sure when talking to the other customer the line "well, there's another person coming to look at this truck in a few minutes..." I guess if nothing else I helped you use your pressure tactic to close your sale. All I got out of this experience was 2 hours wasted and burning up my gas tank. One star because zero and negative stars are not an option read more

Do not buy a car here! They wouldn't answer questions with an actual answer, were very sketchy, and then yelled at us when we decided not to buy through them! read more

Sold me a dud of a used car. First few months I found things wrong with the car that they never informed me about. Damaged front bumper under the car, bent axle that lead to negative camber on my wheels. If you are buying a used car take it somewhere else to get inspected. .. not their garage. read more

I recently purchased a 2019 Accord Sport.. I love Honda's and I'm in love with my car.. but I will never recommend this dealership nor will I shop here again. My car came with window tint and the sales person himself pointed out that it needed redone, promised me someone would call me to get something set up for it to get redone. A week goes by and no call. So I give the dealership a call but they told me I would have to speak with my sales person so I said no thanks and that I would text him. He responds with "I'll get someone to call you." 8:00pm and I'm being told that nobody was in today to get me scheduled and they'll call me the next day. Shocker, nobody called. So I have to drive an hour back to the dealership after work just to set up this appt. Even after all of this, I'm still asked to give a good review on the survey.. My tint gets "fixed" and my car is delivered to my house. Yet again, it's awful. So I take it back and speak with management. The service of the managers that I spoke to were great. We set up yet ANOTHER date for it to get redone. It gets redone and still has bubbles but apparently the third time wasn't the charm so not even going to bother. My last straw was when they sent my title to the wrong address, so now I'm stuck going to a title clerks office and paying for a new title. There's even more to the story.. but this is the gist of it all. All of this within the 45 days of me having my brand new car. It's a shame and I'm beyond disappointed. read more

Took great care of my car maintenance in a timely manner. Excellent communication. They made the whole process with the rental car very easy. read more

Brought my 2012 Honda Civic in for an oil change and small repair job - they were fast and very fairly priced. I couldn't be happier with the service I received. John Hinderer is farther away than the oil change place I was going to before but they are actually cheaper and obviously know more about Honda's than a generic oil change place so I'll be coming here from now on. read more

AVOID THIS DEALERSHIP AT ALL COSTS!!! I bought a 2014 Jetta Sportwagen on Dec. 14 2019. I worked with Eric Stephenson. During the test drive the sunroof would not open at all and made a grinding noise, when tried. Eric told me it would be fixed if I wanted the car. I liked the car and and wrongfully assumed he had some amount of integrity. Before leaving the dealership I tried the sunroof. It opened and closed, problem solved right? Later that week there was snow. I was clearing off my car when I noticed that the sunroof wasn't aligned with the roof properly. I called the dealership and they said to bring it by. When I brought it down I was told there wasn't a tech in to look at it and to leave my name and number and they'd call me back. Never heard back. I called them again on Dec. 28 and scheduled and appointment for Monday the 30th at 9am. I bring it down and they tell me I need to replace the sunroof track because it is bent. I went and talked to Eric again and explained to him that the sunroof still isn't fixed. He asked me to have a seat as he went and talked to Justin. He comes back and says that I should contact VW but there was nothing else they could do. I call VW and their first question was, why do they think we should pay for it? I told them I was just jumping through their hoops in hopes of a resolution. After I got off the phone with Byers VW, I went and found another sales manager who was the most helpful so far. Unfortunately I didn't get his name. But when I was explaining the situation to him, Michael Dixon another sales manager, rudely interrupts and tells the other sales manager we had already had a conversation and that it's been taken care of. The currently unknown sales manager asks to see the file on my purchase. I was again asked to have a seat. Over the next half hour or so I spoke with Michael back and forth and in the end told me I needed to show up to the VW dealership and see what they can do. He also told me to purposely deceive the dealership and specifically not mention I purchased from them, because then VW would not help me. It seems to be a common theme over the last few months for this dealership to say something will be fixed and then when it's not, they act like it's not their responsibility to fix the problem they said they would fix. I contacted them again this morning. I will be filing a claim with the Consumer Protection Agency later today if I am not contacted with some sort of resolution. read more

Don't even bother to consider this business. High pressure sales tactics and belligerent attitude from sales managers will make you run from this place. read more

Never will I ever buy anything from John Hinderer. His sales team member called me at work at a secured number. I do not give out my number at work to anyone. I work in a high security place yet some how the Bitch was able to get my number and get me in trouble just to try and make a sale. I never have and never will buy anything from John Hinderer you P.O.S. read more

I would rate this dealership a 0. They gave me the run around for 2 days on a car set up appointment for me to come look at the car then sold it to someone else. They called me telling me the car was broken and gave a list of things bad that didn't make sense pic of the picture they sent me in morning very disappointed. If they would of been up front about it its OK but to make up lies is just shady business. read more

I've never been to a car service that takes such good care of you. Jeremy Cowdery is so amazing. Every time I go in there he always takes care of me. He never tries to push a repair on me I don't need and always goes out of his way to make me feel comfortable with my experience. I've gone out of places before being broke and scratching my head on exactly what they did. My car always runs like brand new whenever I take it there. I trust them and that's a big thing when it comes to car repairs. I would recommend them to anybody! read more

I drove 2 hours with the intent of making a decent offer with a good down payment. Their first offer was $600 over the asking price! Wtf? I should have walked out at that point, but I drove two hours. I tried to get them to do better, and they went down to the asking price that was online. I told them the down payment I wanted to pay, I told them the monthly payment I wanted to make, and they still kept inserting money into the deal in hidden ways. I had enough, and walked out. By the way, they did a hard inquiry on my credit for all that, too! And we haven't even gotten to the interest rate portion, yet. read more

This dealer wasted three hours of my time refusing to tell me the price on a used Honda, they had to run my credit even though I had my own financing. I left very upset and stopped at Coughlin on my way out of town. Coughlin sold me the same Honda I had looked at here for $3000 less than Hinderer would. I would never go back to Hinderer or recommend them to anyone, my advise is look at any other car dealer. read more

I just bought my new Honda Accord Coupe from John Hinderer Honda and could not have been any more happy with my experience. My salesman James Eddy put up with me for a month looking and test driving different cars. He was very easy to negotiate with as well. I would never buy a Honda anywhere else. read more

I just bought my first car from here and the experience was great. I highly recommend Matt Burgoon!

After a lot of research I found a vehicle here that caught my eye. I noticed the price was high but thought maybe they'd be willing to negotiate a little based on comparable vehicles being priced much lower with less miles than this one. I went in today to test drive a vehicle. Nice vehicle but again way overpriced. After going over numbers with the salesman he asked what was holding me back. I said, well the price is definitely a drawback. They didn't come down even a penny. I told him I would have to think about it. He was understanding and handed me a copy of everything we discussed. While walking out to my car to leave, a man claiming to be the sales manager was calling out for me. I had never met this gentleman. He followed me all the way to my car just to make a snarky remark about them pricing their vehicles very aggressively and that there was nothing they could do for me then. I found this completely unprofessional and a bullying tactic that went too far. How is it okay to follow a female or anyone to their car and try to intimidate them?? To follow me until I am opening my car door just to make a passive aggressive comment then walk away is NOT okay! I will never buy a vehicle from this lot because of it. Needless to say, we found the EXACT vehicle for $2,000 less and with 3,000 less miles at a dealership that has way better reviews and already seems to have much better customer service. Stay away from this dealership if you can. Not the proper way to run a business. If I could give zero stars I would. read more

_B_E W_A_R_E_!!! If your considering buying a car from this dealership-Don't. On April 18, 20I9 purchased a 2010 Camry. I drove it home to Grove City (45 miles) and the engine light was on. I contacted the them to see if they would stand behind a vehicle they sold. Remember I only owned just several hours. They replied that it's an "as is" vehicle nothing they would do. I pressed for a higher contact and I spoke with Justin Hinderer. He was willing to diagnose the problem but not fix it. Oh yeah during the sale the sales lady stated there was a 3 day return policy. Boy was she wrong. Shady, greasy slimy sales !!! read more

"Every car on John Hinderers lot has hail damage" and they will sell it to you without disclosing it or fixing it. If anyone bought a car in July 2017 they had better check it over because that is what Mr Hinderer told me directly. They will lead you to believe that there are hail damaged cars and ones that are not. We opted for a non damaged car and still got one. I'm sure its not legal dealer to sell a car and not disclose damage on it and collect insurance from the damage and sell it without fixing it. My 18 year old daughter bought a brand new civic from John Hinderer on 7/18/17. We got a quote from Honda Marysville for $19,100 for an EX trim level and every dealership in central Ohio matched that price including John Hinderer, we chose them because of the location. Dustin Boucher and Jordan Smith were our salesmen and they failed to disclose that the car they were selling had hail damage. It wasn't until after the sale that I noticed a spot on the roof and trunk that I was concerned about and immediately Dustins demeanor changed and he seemed annoyed. He said it was a black car and it shows everything and I should have bought the paint warranty. I insisted that its not tree sap or bird droppings so he pulled the car away as I was still looking at it. When he returned he said the body shop was closed and to bring it back and make sure those are the only spots I see because once I drive off its not their problem. My daughter brought the car back and the body shop receptionist asked if she was there to fix all of the hail damage. My daughter was obviously confused and learned that her car was part of an insurance claim and they even had parts to fix things that we didn't see before and was told that they sold the car without fixing it. They had no intention of telling us that the car was hail damaged or fixing it and went as far to say it was something else when they knew exactly what it was. If we would have hopped in the car without looking it over then they never would have said a word. Every person that we dealt with lied repeatedly and even tried to change the story that it was just glue. The sales manager Jerry said it was a "miscommunication" that we weren't told but that we got the hail damage price even though I have text messages negotiating the price and there was never a word about hail damage and thought that 4 free oil changes was good enough for our troubles. They aren't smart enough to realize that a lot of the negotiations were done by text and I have the text that says that the salesman was unaware of any hail damage on the car that I sent after hearing it from the body shop. Mr. Hinderer told me every car on the lot was damaged and every salesman knew and they all were on sale and there were signs. That's a lie, they offered damaged or not damage. Justin Hinderer that told me to return the car he would refund the down payment and we could be on our way and get a car elsewhere because we got a "smoking "deal. He said he could take that car back and sell it like nothing ever happened after telling me he couldn't make it right because there isn't a dealer that would trade his "fixed" hail damaged cars for a car without damage like we paid for. So in one sentence he says the car is good as new and in the very next says actually its not because no one wants a car that has been fixed. He said in three weeks no one else has had a problem with the car that they got which makes me wonder how many people didn't know they were buying a hail damaged car. Mr Hinderer told me that every car on his lot has some degree of damage so if you still decide to buy from them you better go over that car with a magnifying glass. Today we are returning the car, at this point it isn't about the car its about a few money hungry men that don't mind selling a damaged car to a young girl just starting out in life. I called Lindsey Honda at 8:45 last night and they already have a car with all of the same terms waiting for us and they were eager to make this right for us. John Hinderer Honda is more concerned with selling a car than being good, honest people. We never would have bought a hail damaged car for the same price as every other dealer and they knew it so they tried to cover it up and lie to get the sale. So to sum it up they have no integrity and they will not do anything to fix their mistakes and they have no problem taking thousands of dollars from a young girl that saved for 2 years and giving her a damaged product. My suggestion is to get an online price quote from Honda Marysville and have any dealer other than John Hinderer match it. Buy a car from someone that values being a good person over making a quick buck. If you bought a car with hail damage and they didn't disclose or fix it I would suggest filing a formal complaint online with the attorney general of ohio and with the better business bureau and dept. of insur. In my experience you won't find a single person with integrity at John Hinderer. read more

I bought my first ever car from John Hinderer Honda in January, and I couldn't be happier with my experience during the purchasing process and ever since! They were very flexible with my limited budget being a first-year-out-of-college adult, and they were willing to put in the time and effort to make sure I was getting exactly what I wanted. Once the car was ready for me, they talked me through every detail and even helped me set up my blue tooth so I could be 100% comfortable on my drive back downtown. Since I have had my car, they have made sure I am 100% satisfied by checking in every once in a while or answering any questions I have. I recently just went to get my first complimentary oil change and car wash, leaving my car in perfect condition for its first roadtrip to North Carolina. I had a FANTASTIC experience at John Hinderer Honda and would most definitely recommend going there for a great car-buying experience! :) read more

I bought a used Honda Ridgeline from them and traded in my old Accord. I was lucky to deal with Rock throughout the information gathering and sales process. He was down to earth and funny while being extremely knowledgeable about the car and it's features. My wife wasn't really a huge fan of me getting a truck, and she wasn't able to visit the dealership during the day when I went in so they let me take it home to keep overnight so she had a chance to see and drive it also! Each visit to the dealership I was treated like a welcomed guest with beverages and snacks, and Rock went to bat for me while negotiating on price! I'm glad I have a trusted contact there to assist me with my automobile needs in the future. read more

Do NOT consider John Hinderer Dealership ever! Purchased a vehicle and it had to be delivered to us 2 hours away a couple days later. When the vehicle got here and the salesman left we went to get into the car and found that the entire driver side front fender trim was gone and the driver side day time running light was out. We contact the salesman immediately approximately 10 minutes later making him still in town, and he refused to come back to the car to look at it. We called the dealership directly and they accused us of damaging the vehicle immediately after he left. Again we had not moved the vehicle because we noticed this before we even sat in the car. They argued with us for several days when we were finally contacted by Mr. Hinderer and he said to bring it up to the dealership (2 hours away) and they would do the repairs and bring it back to us. Once they returned it the daytime running light was still out and we contacted them immediately about that and they said we are responsible for that. We took it to a local Dodge dealership to have it replaced and the certified Dodge dealership found that there is approximately $2500 in damage to the vehicle including bad wiring to the light and the front bumper was GLUED on!!!! All of this preexisting on the car they did NOT acknowledge or take responsibility for and directly blame the customer. Called leaving a message with the dealership with no return call. They do not stand behind their vehicles they just lie to their customers. read more

Had an appointment to have oil/filter change and some other minor checks. Appt was for 3pm 3/19/2015. When I arrived, they had no record of my appt and told me it would be two hours at least before they could start on my vehicle. I did not have two hours to wait so I left very unhappy. read more

On 1/05/2016 I was driving my 2012 Chrysler 200, I was in a accident where I was not at fault, the driver of the other vehicle hit me on the driver side, his vehicle did damage to both my front and back door on the driver side. I took my car to John Hinderer Honda on this day and got a estimate, The initial estimate called for them to only need to replace both doors and a rim. I dropped my car off at that time. The estimate was for a 7 day repair On 1/13/2016 the body shop called me and told me my car was ready, once I stepped outside to inspect my car I noticed a dent it my front bumper that was not there the day I dropped my car off and had pictures to prove it was not there, I also noticed that the driver side passenger handle was damaged, it appeared that someone used a razor blade and slit it right down the middle, I brought both issues to the attention of the body shop manager, he agreed at that time that he would have the damages fixed, he also told me that his tech admitted to causing the dent in the front bumper. On 1/18/2015 The body shop called me and told me my car was ready to be picked up so I went there and was inspecting my car, I opened the driver side door and shut it and heard a rattle, so I opened the passenger back door and immediately noticed the bracket that holds the door closed was loose, that is a safety hazard, The back passenger door also had a rattle to it when it was closed, so I brought this to the attention of the body shop manager he said would have it fixed and call me when my car was ready, he also admitted that the tech did not apply something that goes inside the doors to keep them from rattling. On 1/18/2015 I spoke with the body shop manager about compensation for all the trouble and damages they have caused my car, he offered a FREE full inside and outside detail, and 3 FREE oil changes which I agreed to under the circumstances that nothing more would be wrong with my car. On 1/26/2016, The body shop called me to tell me my car was ready, upon arrival I immediately inspected my car and noticed when they detailed my car they caused damage to my leather seat, on the driver passenger side, Once again I have pictures to prove that damage was not there. I immediately went to the body shop manager and he said please let me fix that for you, I told him neither he, nor his shop will ever touch my car again, they have done enough damage already. I also told him I do not want his oil changes or detail that he originally offered. I went on this same day to get a estimate from a outside company to get my leather seat repaired, the estimate was for $375.89. On 1/27/2016 I went to John Hinderer Honda and spoke with service manager Fred Culver to discuss payment for the estimate for damaged to my seat and he asked me what I would like for them to do to fix this issue, I replied $500.00 will be sufficient, that will cover the cost of the repair plus a additional 124.11 for myself for my time, travel, gas, and stress. I feel this was a fair amount to request and to no avail they denied my request but made a final offer to fix my seat, and nothing more! Now I am sure anyone can understand the reason I do not want them to touch my car again, every time they do work to my car it is returned with new damage, so far it has been a never ending story read more

I took my 2018 CR-V here for diagnostic work because the vehicle was having all kinds of issues and wouldn't go over 35. They told me that the wiring harness had gone bad and it would be over $2000 to fix it. I paid them the $130 diagnostic fee and took my car back, because something didn't add up. I took it to a local independent shop who suggested I take it to Lindsay Honda and have them look at it. It turned out to be a completely different issue in a turbine sensor needing replaced. Lindsey Honda repaired this item at no charge to me. When I told the John Hinderer Honda about this and asked for my money back, the guy laughed at me and told me the other dealer likely just put a band aid on it and laughed it off. I had never had much luck with Hinderer Honda in the past and only took my car there this time because it was in limp mode and didn't want to go to Columbus. However in the future, I'll pay the tow bill because Hinderer Honda has no problem taking your $130 without remorse and keeping it. read more