These folks go the extra mile and reasonable prices. Two thumbs way up, a solid 10. This is…read moreperhaps my third glowing Yelp review for Monument Auto Parts on Detroit Avenue, Concord. But they deserve it.

They don't have enough stars. I was knocked off my feed with the amazing service offered here…read more Louis went above and beyond to accommodate my car needs. They made my whole process less stressful!

I walked into the store this morning at approximately 0945 hours. There was only one female…read moreemployee behind the counter and there were several customers waiting in line. I stood near the batteries for a bit hoping someone would assist me but help never arrived. The female employee was overwhelmed (why would they put her in this position?) After getting no help or acknowledgement, I left the store and drove to Auto Zone on Clayton Rd. As soon as I walked into Auto Zone two employees immediately began helping me. Customer service still exists at some places.

I have been going to this auto part store for decades.. They've always treated me courteously, and…read moretheir assistance has been greatly appreciated.

It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

Well stocked and clean store with lots of available staff. However none of them will ask if you…read moreneed help finding anything. Stood in the wiper section for about 10 minutes trying to find a rear wiper before giving up. Turns out those are in back somewhere and you have to ask for them. Got what I needed and will probably be back if I need anything else at odd hours.

Friendly staff fully stocked super quick and helpful. Definitely would recommend if you need…read moreanything. Car part related. Super affordable price points I say even better than Amazon

Came in to see if they could check my battery in my car to see if it needs to be replaced…read more The guy couldn't find where to attach the device. Then tells me you just have to take it to Mercedes dealership to find out. I had called the other day to ask if they can check and the guy on the phone said yes so when I brought it in now it's a whole different story.

I went in today to buy a battery for my car and I found the battery just fine but when I went to go…read morecheck out, there was a line of people waiting no store associates available to check anybody out and when I asked the manager why she was having her last sales associate run an errand for her. She told me that was more important than all of us standing in line trying to pay. You would think AutoZone wants the people that are coming in to buy stuff to actually buy it instead of walk out like I did..

It's rare these days to find people who actually do what they say they're going to do. Ray…read moreYousefzai is one of those people. I recently purchased a new Lexus RX 350 from Lexus of Concord, and the experience was one of the best car-buying experiences I've had. I came in with a clear idea of what I wanted and the price I was targeting, and Ray and the team worked hard to find the right vehicle for me. The process was straightforward, efficient, and refreshingly free of the usual back-and-forth or pressure. What really stood out was the follow-through after the sale. I noticed that some of the quick-charge cables were missing, gave Ray a call, and he immediately took care of it. The next day, the cables were at my door via FedEx. No excuses, no delays, just exactly what he said he would do. If you're looking for a dealership that makes the process easy and stands behind their word, I'd highly recommend Lexus of Concord--and definitely ask for Ray.

Mo Taleeb was a fantastic sales agent, helping me deal with an infuriating problem getting my…read morecredit report to open! He was patient and diligent (And funny) and ultimately we resolved the problem. The whole place was friendly, clean and very transpaent and approachable. I highly recommend them, and Mo in particular. Roz

Will is the actual GOAT!!! He jump started our car in a DIRE time of need (in the pouring rain, on…read moreNew Year's Eve, in the parking lot of 99 ranch) and was such a kind soul. I would absolutely buy anything and everything from this location, they're incredible and truly saved our night!!

This place is the real deal. Fair prices and good service. I had a taillight that went out on my…read moreHonda Accord. Drove the car there, told the counter guy my problem. He found the right bulb and helped me install it, No fuss, no bother. That's what I don't get anymore at most places. This place surprised me....in a good way! I definitely recommend them.

This morning my car wouldn't start. AAA got to me quickly and confirmed it was the battery but…read moretheir replacement price was steep. I called AutoZone on Clayton Road and spoke with Jim (store manager) to ask if they install batteries and could test the system to rule out the alternator. He said yes to both. When I arrived, there was a line; I asked for Jim and he helped me choose the right battery for my car and budget. I also picked up new windshield wipers and washer fluid. Jim came outside and, no exaggeration, had the new battery installed in about 10 minutes, popped on the new wipers, and ran a charging-system test. The test result showed alternator was fine; it was just the battery. What I loved: * Clear, honest guidance from Jim (no upsell, just what I needed). * Quick install and system test right there in the lot. * No installation fee for the battery (huge plus compared to other places.) * Convenient location with solid inventory. AAA was helpful for the initial jump/diagnosis, but AutoZone saved the day and my wallet. Big thanks to Jim and the team for turning a stressful morning into an easy fix. Highly recommend this location.

I went here for wipers and a battery. The staff were amazing. The guys helped locate the correct…read morewipers for my car and truck. They then helped get the truck ones on for me. Then the manager on a different day helps me get the battery to my car. Super heavy and I had only the use of one hand. I didn't have to ask for help in either of these situations, they offered! Perfect customer service and support! Thank you Auto Zone for being here!

I appreciate the knowledgeable Manager who helped me and answered some questions pointing me to the…read morecorrect product. It would've been five stars, but there were two other workers who were chitchatting and I've been in the store for at least five minutes looking at different products. Since I'm a woman, it's important to have an idea already of what is needed, so I know when they're trying to upsell me.

Had a bad battery and urgently needed it fixed. Every Toyota dealership told me I needed an…read moreappointment tomorrow, which didn't work because I need my car to go to work and make money. Ruben was amazing. He checked the battery, confirmed the issue, and replaced it quickly and professionally with zero hassle. Super knowledgeable, calm, and genuinely helpful when I was stressed out. The replacement worked perfectly and got me back on the road the same day. Ruben is exactly the kind of employee that keeps customers coming back. Huge thanks to him!

I think this location suffers greatly from scheduling issues and inefficiency. That being said,…read morethis review is for the excellent performance of Candace at the front desk. She kept her cool under pressure and was very helpful, knowledgeable and down to earth. There was a very long line of people when I came to pick up my car. One "Karen" ignored the line and berated Candace about a service issue that resulted in her having to go to Big O Tires. Candace handled this person like a complete pro. Kept her cool and allowed the customer to vent and storm off. There was no way to the customer's irrational anger, Candace remained the perfect balance of listening but staying on task with the customer she had been helping. More people like her, please!

The staff here are friendly, but there's a serious lack of technical and diagnostic skill. I…read morebrought my daughter's car in for an A/C system diagnostic. I had an appointment, but when I arrived, I was told they were backed up -- so that meant a long wait. After the diagnostic, the service advisor told me the compressor was bad. He even double-checked with the technician to confirm that the relays and fuses had been tested, and the technician said they were good. Fast forward -- I took the vehicle to another shop to have the compressor replaced. After installation, the A/C still didn't work. I mentioned what Pep Boys had said and asked if we could do some basic troubleshooting. Within minutes, we found a bad relay -- something that should have been tested immediately. A quick test, the technican could have easily done was I swapped the A/C relay with the fuel system relay right next to it, and sure enough, the compressor came on and the engine died 10 seconds later. Extremely frustrating experience. A simple, basic test was completely missed, leading to unnecessary expense and wasted time. Friendly people, but I won't be trusting them with diagnostics or servicing any of my vehicles.