Edit: Jorge, I wish you were as nice on the phone and in person as you're trying to be in your reply to my review. I don't know why you had such a chip on your shoulder the other day, but your actions were inexcusable. Also, my friend who originally brought the car in for the exhaust work is a mechanic and does not believe the engine is running rough.
I had a bad experience here with an exhaust weld cracking and dropping my exhaust on the ground while I was driving. The new catalytic converter they had installed was badly damaged in the fall and needed to be replaced. When I called the shop to ask about repairing it (I was prepared to pay for replacement), the owner doubled the price and started making loads of excuses about why it was my fault and not his before he even looked at the car. He got belligerent with me when I brought my car in calling me a liar and cussing at me and said he wouldn't repair it. I got mad and yelled at him at that point too. He didn't repair his failed work.
The full story: City Muffler replaced a failed catalytic converter for me under recommendation from a friend who lives nearby. Within a few hundred miles one weld cracked and was leaking exhaust. I planned to drive it back to City Muffler from where I live in San Francisco, but the weld broke and the exhaust hit the ground damaging the new catalytic converter. I was near an exhaust shop in SF, so they helped weld it back up. I would have been fine with that, but the cat was damaged and began cracking soon after.
I called City about getting the cat replaced, and was going to pay for it, but the owner quoted me twice the price he had originally replaced it for citing COVID pricing increases. I decided to tell him about the failure and the owner immediately began making excuses why it wasn't his fault and trying to put the blame on me before I even brought the car in. I interrupted him when he was trying to blame me to which he quickly got angry and started yelling at me about interrupting him. I asked him to at least look at the exhaust on his lift, to which he agreed.
I brought the car in and he pulled it onto the lift. Immediately he started making excuses about the engine running rough (it doesn't) causing the exhaust repair to fail, saying welds never crack (they do), and that the existing exhaust pipe they welded to broke instead (so why didn't they replace the supposedly bad pipe when they did the original repair?). Gorge also tried saying the muffler hanger was loose and that's why the exhaust fell when the weld broke, but his guys were the last to touch the hanger and the exhaust before it fell. They should have noticed that it was loose, or, more likely, they knocked it loose. I had bought new hangers to replace the old ones after the exhaust fell and mistakenly told him I'd replaced the center one, which I obviously hadn't, so he started calling me a liar. The center hanger was still holding the exhaust up, so it didn't need to be replaced, but he fixated on that and got more and more angry until he was cussing at me. He then told me to get out of his shop and started threatening me and charging at me with his arms flexed and yelling at me. That happened a few times and I backed away and told him to stay away from me.
I wouldn't recommend this shop to anyone. They don't stand by their work and the owner is angrily aggressive. read more