I must update my review to remove the onus in my previous review. At another oil change shop the…read moreoverfill phenomenon once again occurred, and the senior staff there were completely mystified as to the cause. I emphasize that the case of overfill was not the fault of the Valvolene staff. I will warn any readers that the 1998 Vortec 5.7 L engine, which the owner's manual says takes 5 quarts of oil, can give an owner fits. I would advise drivers to warn the techs to stop filling at 4.5 quarts, run the engine, wait for the oil to drain down into the crankcase, and then evaluate the apparent actual capacity. I deeply regret any harm my previous review has caused this business. I dropped one star as I felt more optimistic when Brodie was foreman. In this business your comfort level and satisfaction will depend very much on the maturity and professionalism of the staff on duty.

Came in for an oil change and headlight replacement, also ended up getting new wipers and…read moreapparently a taillight replaced. All was ok until I got home and realized they didn't put the new blades on, so went back and they put them on. So that ended up being ok. But fast forward 2-3 weeks and the same front headlight is out again. I honestly should have just done these things myself from the start but I paid for the convenience and it only became more time and money wasted.

When: Monday May 13th 8:30 am…read more Service team of Jordan, Daniel and Benjamin were great. They were professional, courteous and thorough in their work in getting my oil and transmission fluid changed. For added value, I had a 20% off coupon in hand for filling a previous on-line survey from a previous visit. Tip: go ahead and answer that quick 2-minute survey and save yourself 20% off on your next visit.

They helped me locate the fuse box to troubleshoot an issue I had. They offered me all the services…read morewith a smile but didn't make me feel bad for not doing anything besides the oil change. They helped me reset the light. Fast. Friendly. Thank you!

Always the best customer service & always fast. Forever coming here for future car needs :)read more

Great service. They got me in immediately. They did not try to aggressively upsale, just let me…read moreknow what was recommended and what was needed. The guys were all very friendly and they loved on my old dog I will be back

Excellent lube and rapid oil change service performed while I waited. Friendly staff.read more

Excellent Service!!! Every step was without detail and extra time. You'll feel like family!!!…read more Finally an honest business you can relax knowing your business is very appreciated with honors!!! We take all our vehicles and the flush is flushed not just once as with other shops but with 3 times flush for the lowest price around town or for that matter the entire state!!! Your familes budget will not be strained....my opinion is any business that is willing to provide service on a honor system because of the computer system being down and still provided service for the entire day on an honor to return to pay... has been a blessing to our community! It is with Glorious News I felt the need to learn about this business! Old saying goes a bit like this " Snooze you'll Lose ".....

I got lucky and he had a cancellation the next day. He was able to get the parts and have them…read moreinstalled quickly at a decent price.

Tony is an excellent mechanic. Worked on my brakes that had issues and got the problem solved…read more He's very reliable and I would use him again!

Customer service is not great! When you can't take a walk in oil change then ask when there's an…read moreopen date they can't give you a date it's time to move on!!

We've been going here for decades & have had the best service. Recently, the lights on my vehicle…read morewere going off & on by themselves even when the engine was turned off. I was on the phone with the Ford dealership in Salem for a long time explaining the issue & answering questions. They gave me an estimate of $3800. I took it to Rocket (fka Roger's) . They fixed it & charged a significantly less amount. They're always very busy so it may or may not take longer than other places, but they are honest & fair & give AAA discounts.

Great service at a very reasonable price. Very good to work with and got me right in when I got a…read morenail in my one week old tire!

Didn't know Superior Tire existed for many years even though we live pretty close. When a friend…read morerecommended them, I tried them out for a tire rotation and have been coming to Superior for all our tires for a number of years now. Great customer service.

Quality, Professionalism, Patience, Education, and Value…read more John at Auto Team took CARE of my daughter who is local, after I "interviewed" him from a long distance. She got a great job done at a great price. She was nervous, and he was patient and kind, and explained everything, and showed her the "what and why". I'm convinced we've found her a great mechanic, and we're staying.

Wow. What a mistake to bring my car here for repair…read more Warning lights came on suddenly in my 2016 Subaru Outback at 144,900 miles; the brake and the "eyesight" warning light. After doing some research I found the Auto Team. They took the car for the day for "diagnostics". They called and informed me that i needed an oil change and a new battery. The quote was for $608.62, which did include a $160.00 charge for the "diagnosis". When asked, John told me that he was about 90% certain that the work would fix the car. I took the car to Capitol Subaru. The problem was in the braking system, and was repaired at the Subaru garage under an extended warrantee replacement. I can only imagine the hundreds of dollars I might have spent at the auto team as they hunted and pecked at different possible repair solutions. I'm not a mechanic, but even I knew that an oil change and a new battery would solve the problems. So I guess I'm reasonably grateful that the Auto Team only took $167.00 of my money, for no apparent reason other that to look the car over. A strong consideration. The Auto Team seems poised to take $160.00 from you to even look at your car and give you an opinion of a solution. And in my experience, their opinion, means squat. Shabby experience. These guys were not friendly, knowledgeable, professional, or helpful IN ANY WAY.

The customer service at this location was great! I bought new rims for my Tesla and needed tires…read moreput on. Kaej, Eli, and Nick helped me, they were super friendly, informative, and worked with me to get the best deal on the tires for my car. They got me in and out and did an amazing job! Another team member, Ben even went the extra mile and wrapped up my old wheels/tires in bags so my car wouldn't get dirty when taking them on my ride back home. I can't say enough good things about these guys, appreciate yall!

Terrible service. Took 1.5 hours out of my day to have them align my car, told them before hand…read morethat I hit a curb and possibly something was bent, and they said okay we'll check it out and give you an alignment. 1 hour is how long I waited, they took the car in and looked at it for 5 minutes only for them to tell me they can't align it because of a liability issue? And saying that it could have been in an accident when I already told them what happened. Overall, do not go to les Schwab, you might be better off doing it yourself since they can't.

OMG I can't say enough good things about Michael, manager of this location! I wasn't even a…read morecustomer of theirs. But he saw that I had stalled out in the middle of traffic on Lancaster road on his way home. Like this dude wasn't on the clock or getting paid (spoiler alert I tried to give him cash and he said no, cause he didn't stop to help because he wanted a customer or money, he stopped to help me and my mom because it was the "right" thing to do.) Like wtf who does that anymore? He got my car to the next parking lot entrance and instead of that being "that's my good deed for the day" he stayed with me for the next at least 30 minuets making literally 18 trips to (somewhere, I hope he hope he didn't pay for the that many water bottles) to fill up little water bottles to fill up my apparently leaky coolant tank with water. He talked to me about what was wrong and gave me advice about how to get home safe, etc.... and this dude, you will not believe actually offered to follow me all the way down Lancaster till it was time for me to pull off into my neighborhood. Like I know this could come of as creepy to women, but he didn't follow me home, he just was there to make sure I didn't stall out on such a dangerous main road! l literally cried in relief that he just stepped out of his way in such a good hearted way, with gaining nothing for himself! Back to the spoiler above, I tried to repay he with the cash I had in my wallet.... his response was that he just did what he believed anyone should do and he couldn't believe that so many cars passed us without offering to help. To elaborate a little on why we needed help so desperately, neither my mom or me had our cell phones charged and we were basically just stuck in holding up a busy main street, terrified and waiting for someone to call the cops to get rid of us. So in conclusion, I have never been a customer of this Valvoline location, but knowing the kind of management that is running this place I am NEVER going anywhere else! Literal hero there, thank you so much to Manager Michael!

I have been going to Valvoline on Lancaster for oil changes and other car needs for years. They are…read morealways friendly, quick, and help educate me on anything that I have questions about. I believe James is the manager now and he seems to really know what he's doing and does his job well.