Dr. Jakobsen performed my appendectomy in November of 2023. Her bedside manner was professional & compassionate. She asked several questions prior to pre-op staff wheeling me in for surgery. It's been just over 2 weeks since my surgery and I feel great. Dr. Jakobsen & her staff were very prompt & responsive to each & every follow up call / question I had. Dr. Jakobsen exudes confidence, likely based on her extensive surgical experience, and she was always candid (honest) and kind. If I could hand out higher review scores I gladly would. Dignity Health should be super appreciative they have her as a part of their team because she and her staff (team) are awesome! Rob read more

Dr. Jacobsen was my surgeon for my second breast cancer surgery. She is a great doctor, and I feel fortunate that she is my doctor.

Dr. Jakobsen was fantastic! She performed my hernia surgery. She did such a good job that I only needed about half the dose of pain killers that were prescribed and that only for 3 days following the surgery after which I discontinued use. I usually have a pretty high pain threshold, but even so, there was very little pain. Dr Jakobsen's staff in her office and all the nurses and staff that attended at the surgery center (Mercy San Juan) were very professional and sympathetic. I get nervous with things like this, but I have to say, they tolerated my nerves (and my sense of humor that gets me through things like this) and they put me at ease. Great team! I don't usually get hernia surgery, but when I do, I want Dr. Jakobsen to perform it! read more

My PCP sent a urgent referral to see this doctor... I called her office to make an appointment since I had not heard from anyone and I was told the doctor had replied "no thank you" to my referral. What does that even mean? No explanation- just "no to thank you". I'll be sure to mention to all my family, friends and co-workers how polite she was to say "no thank you" to my referral. I guess my PCP was wrong and I don't need to be seen by general surgery. This doctor knows better without even assessing me. read more

Dr. Jakobsen is an excellent surgeon. She has great skill as my scar can barely be seen. I had no discomfort or pain during the procedure. Dr. Jakobsen's delightful personality took my mind off the surgery. My follow up appointment was also a 10! read more

I had a hernia condition that needed to be corrected, and my primary care physician sent me to Dr. Jakobsen. I found her to be extremely professional, caring, upbeat, and you can tell that she truly loves what she does. Throughout the entire process, from first appointment through my post-op, she always brought a smile amidst a serious situation, which helped me to relax about it. Her sense of passion and care I found to be so inspiring, and the quality of her work speaks loudly (I never even had to fill my pain prescription, and was back to pretty much normal activity in three weeks...not bad for an abdominal hernia!). Everyone at the surgery center and at her office is just tremendous!!!!! Thank you all for giving me my life back!!!! read more

In the beginning I was thankful she worked quickly to remove a cancerous tumor growing on my chest near my right breast. She seemed then very kind. It was after my surgery where things took a turn. Before surgery the nurse who called to prepare me was absolutely rude. She wouldn't allow me to ask questions & had a horrible attitude. I had asked if it was going to be okay to proceed the surgery while I was still breastfeeding, & she said she'd send a message to surgeon, but I never heard back from anyone. Surgery day came and I asked nurses there if it was okay if I was lactating, they said too they'd ask, no one ever came back with a answer. I head in for surgery, a milk gland was accidentally nicked where milk was leaking into the surgical site filling the void of where the tumor was removed. The nick was not repaired before closing the surgical site & continued to leak into the surgical area. My breast became swollen, hot, red, & I was in tremendous pain. I emailed her office about being worried & needed to be seen. They gotten me in at their earliest appointment. I was sitting in my gown waiting for Dr. Jakobsen to come in, when suddenly burst into the room stating "its not infected!" She hadn't even taken a physical look at my breast that was clearly larger than my left breast & very red. She accused the issue being I was just "engorged" and maybe needed to see a lactation consultant. I brought up the gland she nicked & she refused to take possible accountability for her mistake during my surgery. It was my GYN Dr. I then turned to that insisted that Dr. Jakobsen needed to resolve my breast issue & not a lactation consultant. Dr. Jakobsen then sent me off to have a breast examination/aspiration done at a different office where it was confirmed my milk gland was leaking into the surgical site causing it to become inflamed. Even after it being confirmed, she still won't take accountability, & brushes me off now with my concerns & laughs in my face. I am happy my tumor is gone & appreciate her removing it. I am disappointed she refuses to do now right by me after a mistake and treat me as a threat to her reputation or something and put the blame on me when I did try to communicate about breastfeeding before the surgery, but was ignored on my concerns before hand. I now have a large milk mass inside my right breast where I cannot tell if another tumor reoccurring there. read more

I recently had a breast procedure done by Dr Jacobsen in her office.I was welcomed,was put at ease,I knew I was in the best hands and felt safe. Dr Jacobsen was professional,confident ,very nice,as well as her assistants. I have seemed Dr Jacobsen 's expertise 15 years ago when my teenage daughter needed surgery,and now it was me,and I I knew exactly who to go to. As a Critical Care nurse, I,as well as my colleagues,chooses Dr Jacobsen. for all our surgical procedures,because she is simply the best at what she does. read more

My mom was diagnosed with stage 2 breast cancer September of last year, and I found Dr Jakobsen online and made an appointment with her and we absolutely fell in love with her! She was very informative, understanding, and confident in being able to help us! She did the lumpectomy for my mom and did an amazing job, when she called us to give us the amazing news that the biopsies came back cancer free, she shouted yay with us, and it's like she's family now! I highly recommend her!! read more

I had breast cancer and Dr. Jakobsen was my surgeon. My daughter found her online and she specializes in breast cancer treatment. She was very informative and compassionate! I am now cancer free and I highly recommend her!!! read more

I love Dr Jakobson, she is an excellent surgeon. I had a double mastectomy done with Dr Jakobson and her surgical cuts in the inframammary fold are small and precise. The scar is barely visible. In addition, she shows compassion to her patients and has excellent bedside manners. She is truly devoted and skilled in her profession. Mercy San Juan is truly lucky to have her in their team. read more

I recently had to have a very awkward surgery in a very awkward area and Joell and Cindy made it so much easier. They really kept the mood light during the examination and surgery which really helped put me at ease. The surgery went off without a hitch and things went just as planned. When there was some confusion about how to care for the area post surgery, Cindy was super helpful in helping get everything clarified. My anxiety over this surgery was really squelched by the great attitude of both Joelle and Cindy. I would recommend Joelle and her staff anytime. read more

I met with her for a surgical consult about gallstones. She talked too fast and was abrupt and impatient the entire time while still grinning like a used car salesman. I don't think we were even there for 10 minutes. Didn't give me any time to really process what she'd said, didn't actually say whether I should or shouldn't go ahead with the surgery until I specifically asked, but also assumed I would as she shoved a pamphlet in my hand and got up and started walking out while I was still getting my thoughts together. If I do go forward with it, I'm not sure I want her as my surgeon for it. read more

Not sure how this so called dr. has 5 stars. Was the worst dr. I have ever met. Her bedside manor was terrible. As soon as she walked in the room with no smile and snippy attitude I knew I was in the wrong place. I would never have this woman do any type of surgery on me. She was so rude and condescending I was actually shocked. I have never met a dr. like this. If you are referred to her I suggest going elsewhere. There are many other surgeons out they with better skills and that truly care. read more

Do not recommend this surgeon...she has attitude and would say "find another surgeon". I was dying of pain, dealing with this discomfort pain on a daily basis, and I told her I need surgery, I've done a lot of research that none of the medications would work, and she just prescribed me cream, which my PCP already prescribed. This doctor said, I don't do surgery on first visit. I feel like this dr doesn't care about her patients. She will let you suffer and die painfully! Hope someday you'll feel this pain. read more

Does not care about patients. Has no heart . Refused to provide needed surgery for my dad .

Dr Jakobsen is an awesome surgeon. Passionate and experienced in the work that she does. You definitely need someone like Dr Jakobsen on your team if you want the best and most precise care! I appreciate her dedication, loyalty and time that she put into taking care of me. I would recommend my family and friends anyday! Thank u Dr Jakosen read more