On December 10th, 2024, I went to my first appointmen with Barnett. When I went to check out and…read moreget my date for cataract surgery, I was shocked and irritated to hear I owed $45 per eye, $90, for the drops given before the examination. That money I had set aside for Christmas presents. I didn't know about that before the appointment. I turned my face away, said, "This is 'f-ing crazy. " I also said Merry Christmas to myself. I was not irritated at the staff; I was irritated with the situation and disappointed. I also asked if they would check again to see if my insurance didn't cover it. Barnett came running down the hall accusing me of cussing out his staff. I was blindsided. Didn't see it coming. My words were not directed toward the staff. Barnett told his staff to cancel my surgery. I might add, I haven't been able to see well for 2 years. I was diagnosed back in April. I was also disappointed the surgery wouldn't be for 6 months. Depressed. It was a momentary reaction on my part, and I had no ill-will toward the staff. I tried to explain, but I couldn't. He yelled, calling me a liar! All this was in front of other patients in the waiting room. I begged Barnett to not to cancel my surgery! After calling me a liar, he promptly told his staff to take me off the books...no surgery. He threw me out of the office. I left in tears. A woman in the waiting room came to my car and told me she saw and heard the whole thing. She said," I watched you, heard you, and you didn't do anything wrong." She comforted me and was shocked at Barnett's behavior toward me. I still cry and get stomach aches over the event. I tried to apologize, but I wasn't allowed. Instead, I was called a liar and refused surgery and help. There should be a list of rules on his lobby wall:
1. No having a bad day
2. No irritation, depression, or questioning about insurance allowed.
3. No foul language allowed, not even to yourself.
4. No comments allowed
5. Must stay quiet and obey
6. No speaking
7. Sit down, wait, be treated without a word
8. Check out quietly with nothing said about money owed.
9. No questions...just pay
10. Smile, be cheerful, leaving any trials you're having outside the door. Do not bring them into this office.
11. No depression, irritation, frustration, profanity allowed!
If you see Barnett, he'll be nice and apparently he will do a good job. He wasn't to me. If you ask him about this, he'll continue to call me a liar.
Make sure nobody close to you died the day before you see Barnett...a husband, a child, a good friend...which might affect your state of mind and heart and being in a sad, depressed or frustrated way. That wouldn't be allowed either.
Factually,
Daryla
70 year senior
On a fixed income.