Mosley Auto Repair…read more Re: Engine Rebuild on 2012 Ford F150 FX4 at Mosley's Auto Sales This correspondence serves as a formal review regarding the engine rebuild performed on our 2012 Ford F150 FX4 at Mosley's Auto Sales. Initially, we dropped off the vehicle in October with the understanding that the repairs would take approximately 3-4 weeks. However, this timeline was grossly underestimated, and we did not receive our vehicle back until 4.5 months later. Throughout this period, my family and I have been in contact with this business via phone and in person on numerous occasions. Unfortunately, we have received inconsistent information regarding the status of our vehicle each time we inquired. During this period, we were informed that parts were on order, only to discover that the incorrect parts had been sent according to William. Further delays ensued while awaiting additional parts. Upon finally becoming frustrated with the dishonesty and lack of transparency from your establishment, I instructed my family to retrieve the vehicle. Upon arriving at the shop, we were informed that the vehicle did not have an exhaust system. We were advised that the exhaust system was faulty, and we were expected to pay an additional $1,200 for a new exhaust system. Notably, this issue was not communicated to us until after the vehicle had been in your possession for over 4.5 months. Furthermore, we were not previously informed that a new exhaust system was required. We took our vehicle to an exhaust shop and incurred an additional cost of nearly $800 to rectify this issue. Regrettably, upon returning our vehicle to Mosley's Auto Sales due to ongoing engine issues, we were met with a series of excuses and delays. Despite being assured that our vehicle was in working order on April 30, 2025 by William, that they were replacing some springs and it was a 12 to 14 hour job. But the truck ran perfectly fine. The only issue was the fan motor wasn't turning on cooling the engine which they said that it was fixed and they were working on the AC compressor to get it working. After not hearing from William on 5 May 2025. I called again and spoke with William. Where he then subsequently informed me of a major electrical problem on May 6, 2025. My question is how can I have a major electrical issue when it was just running fine Friday. You and your team were only trying to get the AC to work which ended up being a bad compressor and the bearings were bad. This establishment has failed to provide us with any documentation regarding the work conducted on our vehicle, including the name of the engine builder. Nothing as far as parts labor. In light of these circumstances, we have made the decision to retrieve our vehicle on May 9, 2025, and seek the services of another repair shop to conduct a thorough diagnostic assessment. We expect a higher level of professionalism and transparency in our business dealings, and it is unfortunate that Mosley's Auto Sales has failed to meet these expectations. Took vehicle to Big T tires and within 4 days had a complete print out and diagnostic of said engine. In their professional opinion, the engine was never rebuilt the same issue that we brought it in for in September 2024 is the same issue that's been going on. Here are some of the underlying concerns that I have identified with this company. One, they lack transparency, accountability, and reliability. Two, the numerous excuses and issues with the vehicle at each visit are redundant and unreasonable. Without fail, each visit yields a different answer or an additional issue with the vehicle. Three, we did not receive any documentation of the work done, even upon the initial pickup of the vehicle. The explanation provided was that the owner had the paperwork, but as the shop manager, one would expect you to have access to such documentation. Four, they are unwilling to disclose the engine builder's identity, the parts ordered, or the labor costs. As a result, we are left without a clear understanding of the work performed for the amount paid. Which I been in contact with the engineer builder Via text and phone and they have no knowledge of this engine being brought to them.

I brought my 2007 Toyota tundra here to have the air intake system fixed. For a big job, the…read moreservice was done in a timely manner and priced fair. Every member of the staff I talked to was very nice and very helpful. Would definitely recommend this shop to others who are looking for a good mechanic.

I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

10March2026. Refused my business. Said he had enough or too much insurance work on the shop floor…read morealready and expressed concern that I would be unable or unwilling to pay if cost exceeds estimate. Not sure that's the real reason, but that's what they said. Offered to pay 1/2 up front, Refused. Brought my car in about 10am and got a written estimate. When I came back around 1pm, they had changed their mind. Not even a courtesy call before I drove in from Talbotton. That's my experience, hope yours is better.

Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

I conducted extensive research on various businesses prior to my visit to Upscale Detail Co., and…read moretheir reputation and customer reviews stood out. Jared provided me with car care products, without any obligation to use his services, while explaining all my options and maintaining transparency in every aspect. They aim to bring out the true brilliance of your vehicle. My experience with Jared and his team was exceptional, and I highly recommend them. Thank you, Jared! PS He is also a veteran.

From the owner: Harness Unstoppable Surface Clarity and Vehicle Gloss Here in Columbus, Georgia!read more

5March2026. Overpriced with a side of attitude. Paying out of pocket to avoid insurance totaling my…read morecar. Written estimate about $11k. Too much for a fender bender. They said that anybody who quotes less will not be reputable nor will they do quality work. Next 4 quotes; $8500, $8100, $6900, $4700. Insurance quote $5130, not a total loss. CBW Northlake is the one quote so remarkably different and significantly higher. Alternatives to CBW Northlake are Massey's in Manchester or Castleberry's in Pine Mountain.

Communication and honesty! Our truck was there for 40 days,…read moreduring that whole time No one reached out to us to update on the progress. We always had to call and Never received a return call. They called us the day it was finished,, we had the insurance check.. I would definitely shop around before going here.

A very professional shop, without standing work ethics and value all costumers young and old…read more Recommend Norman's Automotive Services to all costumers needing good quality work done the right way.

From the owner: Paint and Body , glass work , tires , wheels and so much more.read more

Took my car here to get fixed it was reading a sensor they did diagnostics said it was timing chain…read morewithout hesitation I paid 1100 they claim they fixed it. Soon as I got in car check engine light was on ran in told mechanic he comes out says I forgot to reset code. He knew I was heading to Disney with my family in few days. 2 days later check engine light came back on and stalling again. Almost got killed with my kids in car as it turned off on highway with truck behind us. Called Bill mechanic again he said if it goes on give it gas like u stealing the car mind u we did this everytime he told us to. Day we get ready to leave to disney we get my daughter from Huntsville got back car turning off at every light I call again and mechanic says again for 100th time to give it gas like I stealing it. Then car smells like burnt oil and car stopped working. Mind u took the car to autozone everytime check engine light went on and it read new codes. Something so simple. Now the owner calls me and says u need a new engine. First off ya did diagnostics and said it was timing chain now its readying codes that timing chain is off and converta when it never red that before. I did seek legal help and going to do what they told me. LADIES RECORD EVERY CONVERSATION YOU HAVE WITH MECHANICS thank God I have every call document3d snd recorded. DO NOT BRING YOUR CAR HERE U GO IN FOR ON3 AND COME OUT WITH NO CAR. Now I been paying users to take me to my treatments but every receipt is being saved trust me.

My daughter purchased a vehicle here and a service warranty marketed as a bumper to bumper…read morewarranty. We thought it would be best to take it to the dealer who sold the vehicle and the warranty. Boy were we wrong. The service manager, Sandra Craig told us the claim had been denied twice when she hadn't even submitted the claim. When she did submit the claim she sabotaged it. She told the warranty company that the vehicle came in with no coolant and that my daughter continued to drive the vehicle without coolant. Audio recording available here, http://www.mediafire.com/file/6vy7fhgytdtg27d/warrantycompany.mp3/file Just copy and paste into browser to hear. When on all auctality all the coolant went into the motor via a blown head gasket. As a service manager she knew the effects of a blown head gasket. My daughter paid $450 to have her vehicle diagnosed and torn down. She was told it was a bad radiator only to find out the radiator is fine. So they did not find out what caused the vehicle to run hot. I guess we paid for nothing because we still don't know the point of failure. We are currently making a video with all the calls to this company and the warranty company stating what they were told. Oh and that bumper to bumper warranty is not what you think.