Mosley Auto Repair…read more Re: Engine Rebuild on 2012 Ford F150 FX4 at Mosley's Auto Sales This correspondence serves as a formal review regarding the engine rebuild performed on our 2012 Ford F150 FX4 at Mosley's Auto Sales. Initially, we dropped off the vehicle in October with the understanding that the repairs would take approximately 3-4 weeks. However, this timeline was grossly underestimated, and we did not receive our vehicle back until 4.5 months later. Throughout this period, my family and I have been in contact with this business via phone and in person on numerous occasions. Unfortunately, we have received inconsistent information regarding the status of our vehicle each time we inquired. During this period, we were informed that parts were on order, only to discover that the incorrect parts had been sent according to William. Further delays ensued while awaiting additional parts. Upon finally becoming frustrated with the dishonesty and lack of transparency from your establishment, I instructed my family to retrieve the vehicle. Upon arriving at the shop, we were informed that the vehicle did not have an exhaust system. We were advised that the exhaust system was faulty, and we were expected to pay an additional $1,200 for a new exhaust system. Notably, this issue was not communicated to us until after the vehicle had been in your possession for over 4.5 months. Furthermore, we were not previously informed that a new exhaust system was required. We took our vehicle to an exhaust shop and incurred an additional cost of nearly $800 to rectify this issue. Regrettably, upon returning our vehicle to Mosley's Auto Sales due to ongoing engine issues, we were met with a series of excuses and delays. Despite being assured that our vehicle was in working order on April 30, 2025 by William, that they were replacing some springs and it was a 12 to 14 hour job. But the truck ran perfectly fine. The only issue was the fan motor wasn't turning on cooling the engine which they said that it was fixed and they were working on the AC compressor to get it working. After not hearing from William on 5 May 2025. I called again and spoke with William. Where he then subsequently informed me of a major electrical problem on May 6, 2025. My question is how can I have a major electrical issue when it was just running fine Friday. You and your team were only trying to get the AC to work which ended up being a bad compressor and the bearings were bad. This establishment has failed to provide us with any documentation regarding the work conducted on our vehicle, including the name of the engine builder. Nothing as far as parts labor. In light of these circumstances, we have made the decision to retrieve our vehicle on May 9, 2025, and seek the services of another repair shop to conduct a thorough diagnostic assessment. We expect a higher level of professionalism and transparency in our business dealings, and it is unfortunate that Mosley's Auto Sales has failed to meet these expectations. Took vehicle to Big T tires and within 4 days had a complete print out and diagnostic of said engine. In their professional opinion, the engine was never rebuilt the same issue that we brought it in for in September 2024 is the same issue that's been going on. Here are some of the underlying concerns that I have identified with this company. One, they lack transparency, accountability, and reliability. Two, the numerous excuses and issues with the vehicle at each visit are redundant and unreasonable. Without fail, each visit yields a different answer or an additional issue with the vehicle. Three, we did not receive any documentation of the work done, even upon the initial pickup of the vehicle. The explanation provided was that the owner had the paperwork, but as the shop manager, one would expect you to have access to such documentation. Four, they are unwilling to disclose the engine builder's identity, the parts ordered, or the labor costs. As a result, we are left without a clear understanding of the work performed for the amount paid. Which I been in contact with the engineer builder Via text and phone and they have no knowledge of this engine being brought to them.

I brought my 2007 Toyota tundra here to have the air intake system fixed. For a big job, the…read moreservice was done in a timely manner and priced fair. Every member of the staff I talked to was very nice and very helpful. Would definitely recommend this shop to others who are looking for a good mechanic.

I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

I had some heavy front end damage to my car after an accident. I chose Frank's to handle my body…read morework after having their name suggested by my insurance. After I dropped off the car I did some searching and was surprised by a few negative reviews. The process of getting my car dropped off and getting an estimate quickly despite showing up unannounced was very smooth. The shop is clean and professional,looking, and all of the staff was courteous. I decided to wait until I got my car back before posting a review. My repairs were done quickly and done right. The point man handling my service called frequently to update me on the status of my repairs. And when my car was returned to me, it was cleaned and vacuumed and looked great. I was very satisfied by the work Frank's did and will be recommending them to any friends who have the misfortune of a car crash.

Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

I had a great experience with Upscale Detail getting my 26 Traverse windows tinted. The quality of…read morethe work was excellent, the tint looks clean and professional, and they paid attention to every detail. Customer service was great from start to finish, and they made sure I was satisfied before I left. My car looks completely different now, and I couldn't be happier with the results. If you're looking for quality window tinting and professional service, I definitely recommend Upscale Detail.

I conducted extensive research on various businesses prior to my visit to Upscale Detail Co., and…read moretheir reputation and customer reviews stood out. Jared provided me with car care products, without any obligation to use his services, while explaining all my options and maintaining transparency in every aspect. They aim to bring out the true brilliance of your vehicle. My experience with Jared and his team was exceptional, and I highly recommend them. Thank you, Jared! PS He is also a veteran.

I had body work done by this magnificent place last week. I was on FT Benning, and a lawn crew,…read moregave my brand new Chevy Silverado 2020 multiple chips in its Black paint. They did such a wonderful job, I was completely in shock. It was blended perfectly, and done properly. When you look down the side of the truck, it seams as if it was brand new again.lol. Their was a little wax residue left over, but while shining this beautiful truck, it was easy to take off.

5March2026. Overpriced with a side of attitude. Paying out of pocket to avoid insurance totaling my…read morecar. Written estimate about $11k. Too much for a fender bender. They said that anybody who quotes less will not be reputable nor will they do quality work. Next 4 quotes; $8500, $8100, $6900, $4700. Insurance quote $5130, not a total loss. CBW Northlake is the one quote so remarkably different and significantly higher. Alternatives to CBW Northlake are Massey's in Manchester or Castleberry's in Pine Mountain.

A very professional shop, without standing work ethics and value all costumers young and old…read more Recommend Norman's Automotive Services to all costumers needing good quality work done the right way.

From the owner: Paint and Body , glass work , tires , wheels and so much more.read more

I drive only Toyotas, and thus my experience with auto repairs is very minimal :) . My Camry…read morefinally needed an alternator at 230,000 miles -- its' first repair (other than brakes at about 190,000). I had no clue as to who to take it to; I did some research, and got some good recommendations for Willy Herold. They are not too far from me, and I was able to get the car there late in the day. None the less, they were happy and pleasant, and very efficient in giving me an estimate, which was very reasonable from what I'd heard about this repair. They got the part and had it installed quickly, and it's been running like a champ ever since... Sorry I have no drama for the review, but that's what we really want, isn't it? Our cars fixed fairly, quickly and competently without drama? Well, that's Willy Herold, in my experience! The atmosphere was pleasant and professional, the shop was clean, and they inspired confidence immediately. I feel good now knowing I have a neighborhood repair shop I can trust!

Buyer beware: I bought a used Forester here and 7 weeks later a rear caliper fell off and the…read morebrakes went out. Turns out the bottom is rusted enough to cause that, and the pre-purchase inspection I had from Firestone was a joke. The dealer downplayed the issue and did not offer to take any responsibility for selling a car that was clearly unsafe to drive.