Called them to replace a bathtub faucet. They scheduled to come in two days. The technician…read morereplaced the faucet. Workmanship was excellent and quick.

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

Did a wonderful job replacing my air conditioner. I would use them again 100%…read more They explained everything, were on time, let me know when they were going to arrive. All around a great experience!

This service was right on time and helpful!!! The technician, Leo, was very knowledgeable and a…read moregood resource!!! He knew exactly what to do and fixed our furnace very quickly. The service was also very reasonable. Medina Heating and Air Conditioning was able to give us service the next day after our call whereas other companies could not provide service for a few days which would have been over the weekend. I would highly recommend this company thanks to Leo!!! It's also #Service Star Shout Out Week!!!

Was referred to this company to fix a water leak in my rental. After several attempts to find the…read moreleak, finally discovered the tub/shower surround had several cracks causing water to run down the floor to downstairs. They were able to replace shower/tub in a couple days and job was done well.

Dishonest company. They did a lot of unneeded work for bringing water heater up to code.read more

Had a wall hanging hot water tank installed today. They showed up on time, and Zac and Greg did an…read moreexcellent job on the install. They are really nice guys and I would use them again.Best quote, good work, nice guys. In, out and done without being here for hours. Very happy with the installers and service.

I purchased a gas hot water tank through home depot which APPC installed in in 2023. 18 months…read morelater there was an issue with the power vent getting too much condensation and despite this falling outside of the 1 year labor warranty they fixed the issue for free the same day I called and also replaced the part for free so I didn't even need to call Rheem for the parts warranty. Issues happen so that's fine, but how they responded to the issue is what matters and they did the right thing with no questions asked by fixing the problem immediately and absorbing the cost. In addition to that the plumber that came to my house (Zack) had a good attitude, did an excellent job, worked quickly, cleaned up the area he worked in, and went above and beyond by also checking on a completely unrelated issue for me. I can only speak on my experience with the company and I can say they did everything that could be asked of them and more and Zack is an awesome employee they'd be wise to keep. I will definitely go back to APPC again for any plumbing needs (hopefully none! :)

Replace the stopper. All went well with scheduling and work performed. Serviceman was very…read moreknowledgeable!

No wonder this place has so many 1 star reviews! They go to a home owned by a US Marine with 6…read morekids, and try to screw him out of $2,000??? What kind of business does that? Where is Empathy today? All he needed was a $160 fan which they were charging $1200 for, plus labor. Shame on this business. I know they need to make a living, but jeez, this is over the top. And with the $200 call out charge for absolutely no help at all, he got screwed.

This company and the customer service they provide are of the highest quality. We had an issue with…read moreour boiler heating system just before our last big snow and the company went out of their way to respond by diagnosing the problem, getting the parts and installing them to get us back up and running. They also did a thorough cleaning and taught us alot about the boiler and what we should do to ensure smooth performance. I truly can't give enough praise to this company, it's employees and it's owners. Honesty, integrity and outstanding performance. And I also want to state , no Im not an employee,owner or related to anyone in the company. Im just a customer for life.

Kamm Star came out to my house while I was in the Hospital. They repaired my furnace and advised my…read moresister thet I needed a new furnace. My furnace was old and really did need replaced. After I got out of the hospital, they came over and quoted the job. A month or so later, they showed up, put in my new furnace. They had to come back to finish the job because I was out of fuel, which they did at no further expense to me and I am one completely satisfied home owner! Thank you to all of the people at Kamm Star for their hard work and dedication to the customer.

I have mixed feelings... I have a service plan, but my mom and my brother don't. My brother got the…read moredenial on a coupon for his furnace check today because he used one for his AC earlier in the year. My mom has a warranty on a part for her furnace that needs replaced, but the tech was so focused on trying to sell her a new furnace and air duct cleaning. When I had them over, they were fixated on the age of my AC and how I should replace it when it still works. This is where I got really confused: I called to schedule for AC clean & check + a clean and check on my tankless hot water heater. Visit 1: Someone came out to look at my water heater only, said it was installed wrong, and it would need repaired (did not clean). I think I might've paid $89, I'm not sure. I can't remember. Visit 2: Office schedules someone else, they said it was fine. This person didn't clean/check the water heater nor the AC, but sat down to talk to me about duct cleaning and upgrades. I'm super confused because I thought I was getting clean & checks. Visit 3: A man & woman hastily come to clean & check my AC. A plumber arrives at the same time to clean/check the tankless. The man & woman find something to repair on the AC. They kinda rush through the explanation, I pay in a daze, but I want a service plan because I have the tankless, reverse osmosis, water softener, the AC, and the furnace. Plus the plumber is still working. I didn't know they drove separately. I pay for the AC job because they seem rushed. The plumber is more relaxed (Jeff Lardo - he's the man. Hire him) sits down and explains everything to me about service plans, my hot water tank, my RO system filters, what Gene's can do, toilets (I need to replace one). I get the service plan. Epilogue: I have to contact the office to get the AC repair figured out with the service plan I wanted to buy. They're nice about it. Bonus - My mom's visit I experienced: I was at my mom's house and a jolly tech from Texas was here to clean/check my mom's furnace. Nice enough guy, I liked him. I prickled when he called my injured dog "fatso," lol. But it was said in an affectionate way. My dog is a bit chubby, haha. It felt more like Gene's was pushing a sales agenda more than providing HVAC services. It's depressing because my family has been using Gene's since the 1970s. My mom did get the UV light installed because those are genuinely good products, but trying to strong arm an older lady into a new furnace when she has a lifetime warranty on one part that needs replaced felt bad. It felt like they were doing the strong arm on me as well since I was a woman. It felt bad. But the work was done well. The tech was really nice. Bonus bonus - My brother's phone call: My brother just called to make an appointment for his furnace. Since he used a coupon for his AC, he was told his furnace would be $120. He said no thank you. But he said the office person was nice. He is going to find another place to take care of his furnace. Like I said - mixed feelings +10 stars for Jeff Lardo, the plumber +10 stars for the office staff -7 stars for the confusion with needing 3 visits to clean my tankless -6 stars for sales tactics -3 dog bones for hurting my dogs' feelings

WORK DONE BY GENE'S REFRIGERATION AND HEATING WORK DONE ON:…read more9/1/26 APPROX. TIME COMPLETED: 2:30PM WORK DONE BY: CHRIS Per above date, I noticed that my air conditioner was not working properly very early in the morning. I had the thermostat set at 73 degrees and it was 75 in the house, and there was very little air coming out of the registers. Because of this I went online very early in the morning to see if I could get someone out to the house to correct the problem. I contacted several companies, online, and the first one to contact me was Gene's. I received a message that they (Gene's) could arrive at my house between 8 - 9:30 AM. It ended up that they changed it to 1:15 PM. Chris came out and looked over the furnace, condenser and everything that could be possible wrong. After his evaluation, Chris told me he had 2 solutions for the problem. It was for $2000 and one was for $1000. He started with the 2K first, which I had no intentions of picking. He went on and on how he was going to add this and that to the furnace. He then told me very minimal solutions on the $1000 fix. Nothing at any time did he mention he was going to install a Cap-Hard Start kit! Actually, I don't even recall him saying anything about what he was going to do at that price. Being it was half price of the first solution I mistakenly took the second solution. Now for the problem. Not approving a startup kit that he charged me $219.02 for. He never even mentioned this kit prior to install. Chris listed it at $273.78. I went online and this OEM kit can be purchased for $155. That is what I can purchase it for, I'm sure the company can purchase it for much lower. The second item a dual capacitor. Chris noted that the standard price was $283.38. I went on like and the OEM price is $21.84. My final cost was $226.70! That is 10 times the mark up! The third item was the contractor. Chris noted standard price $318.36. I went online and standard OEM price was $34.00. Chris charged me $254.69. That's 7.5 times standard price! Chris told me that the drain from the A coil was incorrectly installed and that it would eventually get plugged. I went online to verify this and he was totally wrong, this install was correct, they call it a "P" trap. After all work was completed, Chris then started telling me about my smoke and carbon monoxide detectors and how long the last and where they should be mounted. Then Chris adds an annual protection plan at $263.40 which was NEVER mentioned to me! I do not want to do business with this company ever again and I want my money back for this! Per all the money I spent, I want Gene's to refund some of my money. I certainly do not want their protection plan for$236.40! Spoke to Erica today (9/8/26) at approx. 8:30 AM, and was told if I cancel the protection plan, I will owe them an additional $300.00! I will get NO refunds! I feel I was totally over charged, and I want my $236 plus the over charge for the parts. I know the OEM costs, have Gene's show their cost and part no. Raymond Yankura

Matt did great! I'm always happy to use Jenkins for whatever I need. Crisp, knowledgeable, friendly…read moreand no unnecessary upsells like most places.

Recently I had concerns about my plumbing system coming into the house and I called Jennings for an…read moreinspection before I left on vacation. Guy comes out, looks at the setup while standing 3 feet away and says it is good. He did not check the main water line for cracks or looseness, he did not manually check the clamps for tightness, and he really didn't do anything. $100 for that call. Fast forward a week (and I'm now on vacation) and I'm informed my garage has water seeping from under the garage door. Yep, a loose fitting came apart and water was running freely for a couple of days. My daughter came over and shut the pump off. Called Jennings and they sent a guy over to reconnect what they failed to secure (in my opinion). What a mess I found upon my return. They are unwilling to help with repairs after sharing my concerns and shock. So to you my friends, think on these set of facts before calling.

The staff are incredibly kind and helpful. The workers are punctual, knowledgeable, and respectful…read more Never had a problem with their services and the prices are competitive. They don't try to fleece you with things you don't need. 5/5 Would recommend.

Matt again did a great job. Ben Franklin Plumbing in Medina is a great Company. They are…read moreefficient and fully explain everything they do. Matt is great in and out in no time!

It was a cold Sunday morning when our furnace went out. We called a company (not Gene's) that we…read morehad used in the past. They came and told us it would be over $1,200 to repair. We are 74, retired, and have limited funds. We couldn't afford it, so that repairman left, and we were left in the cold. It was 14 degrees outside and we were panicking. We called Gene's. Soon after, their repairman Mathew showed up at our door. He took the furnace apart and checked many things the other "repairman" never looked at. He emptied out the Condensation Trap which had filled with water, then put it back together. It worked perfectly. No parts were needed. He charged us $155 for his service. Mathew was an angel. He is a good and honest repairman. He made the comment that he takes a lot of satisfaction in helping people do things that they can't do for themselves. The other company was a cheating company who wanted to sell us parts we didn't need. Gene's is an HONEST company. God bless them. We simply can't say enough about how much we appreciate what they did to help us.

Very knowledgeable, fair and honest. Somebody you can definitely count on for your HVAC needs.read more