The way the triage staff and scheduler acted in regard to a pretty major health concern I have was…read moreabsolutely insane. I honestly thought the receptionist might have been a Bot because of how she responded to me. I changed providers and had such a more considerate and caring response to my concern. Botton line this place is out to bill your insurance and doesn't actually care about your well being. Left the practice after being there for 3 years.

I have been with this practice for 13 years, and am leaving. This is not because of one thing, it…read moreis because of several small things. They used to care about their patients. I delivered my high risk babies with the doctors and NPs who USED to work here, and no longer work here. They caught my postpartum depression on a form I filled out when I didn't notice it and ran after me in the parking lot to make sure I didn't leave before they talked to me about it. They knew my kids, my mother, grandmother, and cared about me. Fast forward 10 years to 2022, the practice is now managed by Axia and they call me excitedly a week before my annual too schedule my mammogram in their office because "they can do it conveniently in the office now on the same day!" Oh, and it is covered by my insurance too! Not true, I get a surprise bill for more than $500 for something that I have never had to pay for before. But when I question it, it is not their problem. I tried to fight the payment, but eventually give in and pay the bill through their collection company, Apex...or so I thought. Slowly, over the years, all of the doctors I knew there, except one NP, left. A few months ago, when I brought up some symptoms of peri menopause during my annual visit, I was handed a 20 page pack of photocopies of herbal supplements without a single explanation, sent for blood tests, never given a follow up call or appointment, and sent a bill. I was left to fend for myself without any directions, help or instructions. The only thing I was given was a bill for a $20 copay. Shame on me for bringing up a problem during an annual visit. Not that the problem was actually addressed. So, I have decided to leave the practice for one that treats me like my health actually matters and not like I am just some billable patient number. And when I tell this to the nurse at my most recent final visit to remove my IUD, all of a sudden I have a complication with the IUD removal requiring a complicated procedure, and now the billing department cares about an unpaid mammogram bill from 3 years ago (which I believe I paid). They tried to settled it with my insurance and they said that the claim is too old now to process it, but had they tried to process it back then with an appeal, it may have been paid. They even said, "but you received a payment from your insurance for out of network coverage." That payment was $71. Three days before my scheduled procedure, they come to me to pay the bill, THREATENING that my now complicated procedure will not happen unless I pay the balance, which I believe that I have paid. I found the proof of payment in my email, call their collection company, only to find out that their system bills for 2 different practices, and that the payment I thought I made back then, was applied to a different practice, and all this time, they haven't tried to collect on this bill. I run a business, and I understand how A/R and collections can be the worst part of maintaining a healthy bottom line. But every part of this situation was handled improperly. Not once during this process was I seen or treated like a human. Could I pay this bill? Absolutely. Should I have ever had to? No. Mammograms are a covered test. I should have never been told to have it at their location and that it would be covered by my insurance. They should have made sure of that before making such a claim and they should have stood by their claim when I received a bill in error. Their billing department should have filed an appeal to my insurance in a timely manner to make sure that it was properly covered. When I came for my annual visit and asked a question about symptoms I was having, I should have been given the time of day, not a stack of photocopies. I should have received a followup call after my blood test results came in. At the very least, I should have been given REAL advice and HELP. All of this is enough to give the practice a 1 star review. What I find most distasteful is how they are using a necessary procedure as means to collect on a bill I should never had had to pay in the first place. Now I am seeking a second opinion on whether I actually need this procedure at all, or if it is just their way of trying to milk additional charges out of me before I go. What a terrible way to feel about someone you are supposed to be able to trust, and a practice I trusted for so long.

I have been going here forever but recently went for my first pregnancy and every doctor I saw…read morealways made me felt listened to! Labor and delivery was actually enjoyable because of my doctors here and they went above and beyond making sure I was comfortable and healthy as well as baby!

Unprofessional , The Doctor was talking about my daughter badly right outside the door !read more

I've been a patient at Garden State OBGYN since the mid 1990's - THAT's how much I like the group!…read more I prefer female docs and all of the ones that I have seen have been thorough, very caring and professional. My favorites are - Doctor McDonald, Dr. Steighner and Dr. Swift. Dr. (Ryan) Colella delivered my son, via c-section - thank GOD he suggested we go that route b/c my boy was a big one! The office is clean, pleasant and organized. My only con is the front office staff. They aren't the most friendly bunch plus I don't feel that there's enough privacy at both check in and check out.

This office is amazing! Highly recommend. Saved my life during a turbulent pregnancy. Love Dr…read more White!

I was a patient at Brunswick Hills OB/GYN, an Axia Women's Health facility, at 38 weeks pregnant…read morewith an established high risk pregnancy and a C-section scheduled for May 18. Axia was aware of an ongoing legal dispute with the physicians at this practice. They chose not to tell their patients. I received no written notice from Axia that my practice was shutting down. No proactive call. No care coordination plan. I found out verbally at a routine appointment one week before my surgery. New Jersey law under N.J.A.C. 11:24A requires adequate advance notice when provider arrangements change, with standard patient protection guidance calling for a minimum of 30 days notice for active obstetric patients. Axia provided none of that. I called the Brunswick Hills office three times in 24 hours seeking confirmation of my surgery. All three calls went unanswered. An email sent directly to Axia went unanswered for days. Axia eventually arranged a transfer to another clinic, but only after patients were already left without answers and without surgeons. That is not patient care. That is damage control. Axia markets itself as a compassionate, patient centered organization. What I experienced was a corporation that managed a business dispute without a single thought for the pregnant women caught in the middle.

The website is great for making appointments. However, I could not fill out the forms required on…read moreline as there was no way to correct the errors in the forms. As we grow we change. I could not add medicines or remove medicines. The same for allergies. When I called the office, I could not get a person to get te needed. The selection lists had nothing to do with regular check up patients but promise them a return call within a week. My appointment is in two days. To top it off, the form required information that you shouldn't put on line and signatures. What would you do? I liked my doctor here but the hassel is riduculous.

I am currently 49 years old and a surviving breast cancer patient. I had gone in with concerns…read moreabout the heaviness of my cycle and I was totally dismissed. I was told it was very normal for my age. I asked for a Transvaginal ultrasound and was told they normally don't do those. Finally she agreed to write the script. I was made to feel like I was being an alarmist. I left in tears. I eventually got the ultrasound done. I found out in my patient portal that I do have a polyp and fibroids.... A week later and they still haven't called with results. I'm just floored.

I've been at patient at this huge and thriving practice since the mid-1990's. I prefer female…read moredoctors and they boast wonderful ones; I even like one who is a bit stern/cold. ALL of the doctors that I have seen here are thorough and LISTEN to what I have to say. Dr. Colella delivered my son in 2004, via C-section (his suggestion - THANK GOD! - b/c my son was a "beef!" and Im relatively small). Tremendous call, as is his "bed side manner." Whenever I call and leave a voice mail on the nurse line, my call is promptly returned. The U/S technician, Patricia, was FANTASTIC. Polite, informative, kind, and gave the most gentle exam (of this sh*tty type of one). The office recently was remodeled and lives up to the standard of their fantastic MEDICAL staff. The office staff .... not so much! Too bad you have no clue which staff member to go to with their confusing front desk area. Talk about a deer caught in the headlights! THE FRONT DESK STAFF ruins my Yelp rating. They are AWFUL - like cackling hens! They openly discuss their personal lives, how much longer until they go home and food (on this particular visit anyway). The woman who checked me in recently inquired about a past-due bill that I paid LAST SUMMER and was arguing with me about it in front of EVERYONE there! W T H ?!!!! Super unprofessional! (in my younger days, I would have been embarrassed as all get out!). I blasted her and told her that I took care of the bill last year (she asked how I paid - how in Hades am I supposed to remember that one?!!! - what a such-and-such!) before I could even make an appointment and that I was upset already about the ultrasound & biopsy that I had to get and that she was "making me even more upset," which was very true. After the "sheep" all looked at each other, one said, "I'll print you the information and you can get it on your way out, and you can call about your bill." I have yet to open the envelope. If the doctors here weren't stellar, I would not reccommend GS OB/GYN to anyone because the front desk staff (IDK if ALL of the employees stink). I feel sorry for new patients. Their first impression of the practice must be really bad. What a pity!

I had been a patient of this practice since it began in the 1990's, joining them when they left…read morethat other women's group. They somehow lost their patients' medical records asking me when my mammogram was. I asked don't you have it on file?, the results were sent to you!. - they misdiagnosed me, they have no microscope and they scheduled me with a midwife (I'm over 50) But the real knife in the back was not seeing me today after driving there and having been a loyal customer for decades because I wanted to self pay. I have paid them in full for decades. Worst practice ever.

Fantastic office. I have been coming to these doctors for years; staff is polite, friendly and…read moreefficient. Dr. Adamson who is retiring, and Dr. Godericci are the most caring and understanding doctors for women's health. The service is quick, thorough and compassionate.

Did not know what to expect but the kindness of the nurses, the front desk woman, and the doctor…read moreherself were amazing.

*Warning* I just here on Saturday, 5/11 for a termination due to severe hyperemesis at 9 weeks…read morepregnant. I just left the ER at Jefferson Einstein last night at 11 because I had to get another D&C to remove RPOC (retained products of conception) that were still in my uterus after the surgical procedure at the Cherry Hill Women's center. My white blood cell count was also suggestive of infection, so I was receiving doxycycline via IV. Also of note, there is no use trying to call the nurse line on the discharge paperwork they give you as the phone number shown on the paper is not a working number (pictured below.) I was rushed to the ER for chills, severe lower back pain, and severe abdominal cramping such that I could not sit or drive. The 800 mg ibuprofen they prescribe at the clinic did not touch the pain, so I was offered oxycodone in the ER. If you don't want to risk this happening to you, I highly recommend trying to have the termination done in a hospital where they are more thorough and held to higher standards. The doctor told me he performs abortions on nearly 40 women in one day. It's not worth risking your life to come here. Someone called me from an unknown number claiming to be from the clinic and said she'd seen my review on here. She asked me to text her a picture of my driver's license to get a copy of my medical record. I didn't feel comfortable texting that to someone I don't know is from the clinic, so I refused. She then told me I couldn't have the copy emailed to me directly. She then told me that she was feeling threatened by me. She had not acknowledged the mistake, she had not apologized, and she offered nothing to make this right, let alone show concern for my health. At that point, I realized that I was not going to get anywhere with her, so I hung up the phone. I would not recommend these clinics and would instead suggest Planned Parenthood. Retained pregnancy products can cause septicemia or at worst turn into a cancerous tumor, so it's imperative that you go somewhere that values your health enough to properly do the procedure (or admit and apologize for an indisputable mistake.) I've already filed a complaint with the NJ Department of Health.

I just met Dr. Epstein, she made me feel totally at ease and heard. She doesn't hurry you along…read morelike your just a number, and the staff is actually the same way. Very nice experience for a GYN. I would recommend her 10x over if I could.The office is extremely welcoming and comfortable, estically pleasing, not alot of medical stuff around like posters,and plastic models of vaginas, more like her living room, and a wave sound machine in exam room to calm you while being examined, I liked that. Almost can't wait to go again.

Finding an ob-gyn that specializes in menopause is no easy task. Dr Epstein came highly…read morerecommended. Yes, wait times are grueling. However, my last ob-gyn, another top doc, also had that issue. I think it comes with being a Dr that will talk to their patients, causes issues with timing. I don't love that aspect but the care and knowledge is worth it. Plus they have appts as early as 7am. Dr Epstein listened to me, and she respected my thoughts on my own body -that alone is worth everything to me! Always be as informed as you can, that is common sense as we have to be our own patient advocates and make your own choices about treatments; but Dr Epstein and her staff are knowledgeable and caring people, they also answer the phone when you call!