I've know Bobby for a long time and he is a good man. He will help anyone at anytime. This…read morecompany has a tremendous workload and keeps up with all of their customers on time and offers fair and reasonable pricing

Couldn't fix or repair two gas burners…read more However. It's not the fact they could not repair or fix them it is the fact that my burners have been there now for 3 months an they have not yet once called me to tell me they can't fix them. The first time I called I was told it would be 2 weeks before the could look at it (this was 2 weeks after I dropped the unit off) I called a month later an he said he had looked at it but couldn't give me any answers an to call him in a week or so. I called him two weeks later an he said he would try an gut the unit an rebuild. My last call was today an the told me there's nothing they can do an to come pick my unit up. It does not take 3 months to figure out you can't do anything with something. An the lack of communication was worse then I've ever seen.

No response to website request-which is requested per their website for 3 days! Called &…read morerepresentative advised she would call me back the following Thursday to notify me if my dryer could be serviced. I would have then waited 7 business days to possibly schedule repair. The person who took my call was not knowledgeable. Very unprofessional & a waste of my time.

I have been dealing with 1st Rate Appliance Repair for the past (almost) month or so. This has…read morebeen through American Home Shield. 1st Rate appliance Repair came here, and examined the oven and was working with AHS to repair or replace. There has been a lack of communication, not with 1st Rate Appliance, but with American Home Shield who failed to contact me with updates. I hope this is resolved, but I have absolutely no complaint with 1st rate Appliance Repair. Any miscommunication has been with American Home Shield, not them. 1st rate Appliance Repair has been excellent and, in fact, did the oven repair last year.

Danny from Alco came out yesterday to perform our semi annual HVAC maintenance. He did a great job!…read moreHe is courteous, knowledgeable and professional. He found a few items we need to address over the next few months to prepare for this summer's heat. He carefully explained what repairs need to be done showed us where these problems existed. He also gave us a couple of options for moving forward. The estimates were thoroughly explained. We feel more than comfortable with his recommendations.

I live in Gladewater now. Back in November, I called Alco to repair a pluming leak in my house…read more They had done some AC work for us a few years ago and everything was done satisfactorily. The man who came to fix the leak didn't know how to find the leak. He made 7 holes in my walls. I paid him 2400.00 to fix the leak . He informed me at the end that Alco doesn't fix holes . I would have to get a sheetrock man. Then he said he could fix it but it would cost 350. He came when he got off work each day and made a huge mess. This went on for about a week. I finally found someone else who would come back and fix it for me. He did a beautiful job, but that cost another 900.00. Not to mention the job turned out to NOT be a 2400.00 job like they estimated. I would have much rather paid by the hour. Live and learn.

We have used Holt Plumbing many times at our house. I would highly recommend them for the quality…read moreof their work and the professionalism of their technicians. They are honest about what you need and never oversell, unlike so many other plumbers in this area.

I recently used Richard Holt Plumbing for a large, unexpected job to reroute and replace the whole…read moredrain line to our kitchen. I contacted several local plumbing companies to quote the project, knowing it was going to be expensive. I received quotes from folks with different ideas ranging from around $5k for replacement to over $35k to excavate under the house and replace the old one. Richard was on the lower end of that range and I could tell he'd been in business for a long time and knew what he was talking about, so that's who I went with. I couldn't be happier given the circumstances. They rigged it up where it would work the next day until they could complete the project. They did a fantastic job. From the trenching to the plumbing and even the landscaping afterwards turned out better than I expected. These are good folks doing good work at a fair price. That's who I'll be calling from now on and I definitely recommend them.

Did an excellent job for me. Very professional. Explained everything to me so that I knew what was…read morebeing done. Would recommend this business.