Our HVAC was 15 years old and was serviced several times in the past 12 months and needed…read morereplacing. Gary Melville came out and gave us an estimate to upgrade to a better unit. The cost was a very fair price and we agreed. When the unit came in he scheduled the appointment to have it installed. It took about 4 hours and everything went smoothly. That was 2 months ago and the system is working great! Thanks Gary and Air One! Mike & Denise

I have used this company for 12 years. They installed new systems & they are top notch in providing…read moremaintenance services to HVAC systems. They thoroughly check all aspects of the heating & cooling systems, plus check the hot water heaters. Their maintenance program keeps the systems in good repair, making sure they give optimal, long years of service. Communications are good in that they come at agreed upon times, call ahead, etc. No plans to change providers.

Very nice and helpful. My unit did not require any service at that time. They did charge a…read morediagnostic and service fee, but said that my unit was not the cause of no heat. Recommended that we contact gas company and if needed would comeback without charging the service fee.

I had several issues with my new AC/heating unit installed by another AC contractor and had several…read moredifferent reps out from Ben Maines Air Conditioning. All 4 of the guys that came out to fix various issues for me were very qualified. Did a excellent job and they were fair priced for the work. I will not look further when it comes to AC installation or repair. They are super quality and do things correct the first time....

June 14,2023 - Shout out to Michael and Andrew for their professional workmanship and quick…read moreinstallation of my new AC Condenser. Also, a big thank you to Lance for taking the time to explain a bit about AC so I could make the best decision on what best fits my needs instead of taking advantage on my lack of knowledge and upselling me to a more $$$ unit that would provide zero benefit for me. And shout out as well to Tammy in the office for great communication over the phone. I got at least 4 or 5 phone calls from her updating me. Nothing but top notch courteous and professional service, start to finish, from Goode Brothers A/C & Heat in Longview Texas.

My a/c was not cooling so I called Goode Bros. (highly recommended by church friends!) on Monday,…read moreand Steven was here Tuesday morning. I was very impressed by his professionalism, courtesy, and knowledge. Not only did he do the repairs to my unit, he also reworked something on the inside unit to make it easier to change filters. He clearly explained the advantages of having a maintenance plan, which I have done. I highly recommend Steven and the Goode Brothers!

Crows Duct Cleaners came out to clean our dryer vent. He did an excellent job. He was very…read moreknowledgeable and let me know the new parts I purchased were not needed so I could return to the store for a refund. He did a great job and was very friendly, tidy, and professional. I would not hesitate to call him again. We may have our a/c vents done next. I cannot say enough good things!

I had my ductwork cleaned today and had a great experience! Devin was friendly, professional, and…read moreworked quickly without cutting corners. It's always nice to support a local business, and I really appreciated the excellent service. I would definitely recommend him to anyone needing their ductwork cleaned!

"We Stand Behind Our Work" This is what the office manager told me. After $600 plus dollars, and 6…read moreattempts to stop my toilet from leaking sewer gas into my home, I was told to find another plumber, because they cannot fix the leak. I don't think that is what you would call "Standing behind their work". As disappointing as this is, what is more upsetting, is the discrepancies and the dishonesty in communication or lack thereof.

Great Service by Dustin, Danny, and all the crew members. They came right out the same day and…read morestuck with the problem until it was corrected. I "had" been using another service for many years, even had a service contract with them. When I called them (won't mention name), they couldn't come for 4 days. I called Ledbetter and they came the same day. Thanks Dustin, Danny, and all the crew members.

Did an excellent job for me. Very professional. Explained everything to me so that I knew what was…read morebeing done. Would recommend this business.

Absolutely. Great service. Quality plumbing at reasonable cost. Does remodels installation of…read morefixtures. Hot water heaters

I remember reading reviews for this company on Nextdoor in 2023, and after two previous positive…read moreexperiences myself in 2023 and 2024, I recommended this company to others. Based on this August 2025 experience, I have deleted my recommendations for Watertight on that site. Our two previous positive experiences with this company were to 1. repair a leaking spigot next to the driveway and 2. repair a leaking pipe underneath the bathroom sink. Both prior experiences were OUTSTANDING, so we continued with this small business. For the life of me, I can't determine what changed with this company. Is it the economy that is causing many people to cut spending and tradesmen are being drastically impacted? Is it something else? I'll never know, nor do I care. Our request was to snake a laundry drain that we have done with a licensed plumber every two years when the same issue occurs. While we have used a large local plumbing company for the last twenty years, we try to support small business when we can, sometimes to our own detriment, as in this case. I ultimately called our prior company the day after Watertight came back out, and they successfully rectified the issue. It was well worth it to have the large company come out as the problem was fixed. Lesson learned. On the first visit for this issue, Jason went into our kitchen after snaking the drain on his own, without asking first. The laundry room and kitchen are in two distinct parts of the house. I had no idea he was in there, until he started talking loudly, signaling me to come in for him to show me something. One thing that differed about this experience was Jason telling us that replacing a kitchen sink pipe and sink itself would improve water pressure. However, as owners of this home since 1995, it is common knowledge (especially among city water/fire department staff) that our area of Shreveport has dealt with lower water pressure for years. Jason suggested that replacing the sink and pipe would improve the issue. Bottom line is it won't, unless the city makes significant upgrades to the plumbing infrastructure in our area, which they won't, due to cost. The kitchen sink in the attached photo is only 3 years old (photo taken on 8/29/25 @7:43 a.m. CST). The second opinion we received from the large company was the sink would make no difference and did not need to be replaced. As a sales trainer with a sales background myself, I interpreted those actions by Watertight as mere upselling, which had never happened before with him. It was definitely off putting. Perhaps the intent was not to "sell", but that's how it came across. My indoor and outdoor Ring cameras confirm Watertight was here for 40 minutes, and this included his upselling discussion attempt in the kitchen. The large company took their time (i.e. the FULL hour) and re-snaked the laundry drain and also snaked the adjoining drain on the roof. There was no additional fee for getting on the roof, as Watertight wanted to charge an additional fee of $75 to get on the roof when he came back to re-snake the laundry drain. Our longtime company charged $150 to snake both drains. Watertight charged $150 to snake the laundry drain only the first time, and additional costs for future visits to rectify the issue. It really made a difference when a company takes its time (i.e. the full hour) and addresses the issue from all angles. We cut our losses and moved on when hearing about the additional fees, before "throwing good money after bad" as they proverbial saying goes. Finally, I wish this business nothing but the best. This experience disappointed me. However, I'm pleased to report I'll be sticking to large well staffed and robust companies for my future plumbing needs.

Great experience and Michael showed up on the time he said and discussed my problem and got to…read morework. Throughout the job maintained communication and kept updated on his progress. The job was completed and he went over the details of the job and we were very satisfied the our HVAC system. We would highly pleased with the service and timely completion of the job. I served forty year in the military and wish I had someone like Michael in one of my units. Retired Command Sergeant Major

Able to quickly respond and complete a repair where one of the local "big boys" fell flat just…read morehours before. I'm an old A/C tech, but no longer in the business and didn't have the parts on a weekend. I spent the afternoon with Michael and watched his work. He is very conscientious, respectful, and cares about the outcome. Those things show the character of the worker. I would definitely recommend for your usual HVAC service calls. Fair and honest pricing and willing to work.