Heartbroken. There's really no other words to describe the way the crafting community feels with Joann Fabrics stores closing. Drove in from Westchester County, NY to stock up on mostly fabric and was please to see the selection still available. 3/15/25 If you're looking for yarn, I'm sorry to report that the pickings are slim. Be kind to the employees! Please! They cannot control any of this. read more

See all

Kind of blown away by my experience today. I placed an order yesterday for 3 canvases. Today I went in to pick them up. At the register, they claimed they couldn't find my order (I had email confirmation.) It took 3 people and 30 minutes. They never found my order in their system but eventually had me purchase them in store. I'm checking my account to make sure I'm not charged twice. I'll add that while this was going on, I got to listen to the two cashiers complaining about customers and the line as we all stood there. During this prolonged situation, my husband had to take a meeting over the phone and accidentally left his headphones on the counter. I called later to ask if they'd found them. I was told "we tossed them before they were icky." Oooookay, thank you for the opinion on my husband's property? Simply telling me they were thrown out would have been sufficient. They went to look for them and returned to phone to say, with attitude, "yeah. We pulled them out of the garbage." Gee, thanks? Do they not have a lost and found? So I responded, "ok, I guess I'll pick them up." She responded "I guess you will" and hung up on me. Two experiences with this store today. Both bad enough to keep me from returning. The online purchasing is dismal and their customer service is subpar. read more

Keep me away from here because it's hard to leave once you go in. Way too many fabrics, trims, etc that spark ideas. The usual crafty lady comaraderie is everywhere, all staff are very helpful and nice. The garment district in NY is slowly fading, and here is just easier to find items all in one place. They will do a short cut also, for trim and fabric, I think they will do 1/8 yard, when shops in the Garment district refused to go under a yard. I found great trim here to dress dolls for a Mardi Gras hat. There are coupons! Michael's is nearby also, but you need a car to get to either place. read more

Easy parking and friendly staff at cutting counter and checkout counter. Looked like inventory was a little low but they have a wide selection. Bathrooms were a little dingy read more

I was apprehensive about this place after seeing the low ratings, but I was pleasantly surprised! The store was not only huge, clean, well stocked with many types of yarn, crafts, tchotchkes and fabric, the employees were super nice and very helpful. I usually go to Michael's but the selection of yarn is ridiculously limited, I knew I wouldn't find what I needed there. I wanted natural yarns like wool or cotton with a bulky weight to make a gift for a friend. I couldn't find what I needed so I asked Ebony- who was in the yarn section and she helped me locate what they had in stock and apologized that they didn't carry exactly what I needed but that she would let her boss know. Then when I went to check out, the cashier was able to help me take advantage of numerous coupons online - saving me over $60!!! I'll definitely be coming back soon! read more

JOANN Fabric and Crafts - Amazing selection of yarn! - Fabric Stores Near Me - Paramus, New Jersey

Even with GPS, getting here was a little bit hairy so watch the turn coming off - and getting out of the parking lot. Never liked the area with the way it is designed for traffic moving too fast through the lots. The staff here are friendly and were very quick to help us get what we needed, so like what we used to have with Home Depot, people who actually used the crafts themselves and can help pick out various patterns and tools to use that are useful. Efficient in, but out - terribly slow line. They could do with eliminating the overly strong scent of cinnamon throughout the store, too, that gave me a headache. So staff, great, store - plenty of supplies and different kinds of materials all available, but smell and terrible parking lot have been done better like other stores. read more

See all

Online shopping was horrible. I ordered 4 items only received 2. I could not retrieve receipt for order on website. The Employee's and manager were no help in resolving the missing items or retrieving my receipt even with an order #. They also told me that items were not in store that's why I didn't receive it. When I went to the zipper aisle it was well stocked with items I ordered. I will never use your online. What was supposed to be an in and out errand lasted 30 minutes read more

OMG! The employees are so slow at this store. Long line, one register open and the cashier is super slow. Nice inventory here, but the service is terrible read more

Probably my favorite craft store in the area. The store has a ton of variety and the staff go above and beyond in helping me every time I go - whether that means explaining to me how sewing patterns work and helping me choose how much fabric to purchase, searching the aisles for items that are available online but i cant find, or choosing which coupons will get me the best deal in the app. This is always my first stop for any art and crafts supplies. read more

HUGE renovation and a LOT more thought on merchandise. The organized layout of the store is so much better and there are more choices in the art supply dept. besides just paint and brushes. Atmosphere is brighter, happier and more relaxed. read more

JOANN Fabric and Crafts - HUGE renovation of JS! Finally a great competitor to Michaels. The art section is very expanded as well. - Fabric Stores Near Me - Paramus, New Jersey

PROS: This place redid its store and it looks beautiful. Everything is clean, well priced, labeled, and they're always running coupons. Some of the workers are very friendly. One thing I noticed that's rare is that their store is filled with employees. Other stores you have to pump a flare into the sky to get someones attention. CONS: They don't have customizable framing which some other locations do. Some of the workers tend to be a bit snippy as well OVERALL: I do recommend coming here for any arts and crafts supplies. Talk to the right people to help you and you can't go wrong here read more

I made a return in this store three weeks ago, with 3 barking dogs, crowded store, and the girl returned the wrong item on my order. Since the very large dog which I am terrified of, was barking so loud, I did not notice the girl returned the wrong items and short changed me, 8 dollars. I called when I got home, told them what happened, and they put me on hold and never came back on the phone. Called customer service phone number, told the representative, after 20 minutes of giving them all the details, such as, register, time, price, order number, etc, they said they would refund the correct money, and as a courtesy, send me thru email a twenty dollar gift certificate. NEVER RECEIVED ANYTHING. Called again, guy on line said , sorry, i will take care of this with my supervisor asap. THAT WAS OVER A WEEK AGO. NOW IT IS THREE WEEKS SINCE I WAS TOLD THIS. Have no customer service concern at all. Since when do they allow all these dogs in a very busy store. OH THEY WERE NOT SERVICE DOGS!!!!! read more

I would say my experience with the store was fine but there were several items I was not happy about (most of which were no fault of this location but of the corporate entity). 1 I ordered Christmas items online and paid for them. A few minutes later more than half my order was cancelled as there was no inventory despite it saying it could be picked up at this location and had items in inventory. 2 items I went to pick up were crunched up in a bag with the poinsettia flowers at the bottom of this bag and the garland wrapped up on top. The cashier pulled the garland out and it started falling apart with berries and pieces falling all over (most likely due to being wrapped up in the bag. I did not get any of these items. 3 my receipt never reflected that I decided I did not want the damaged items. 4 My receipt did not seem to reflect the 20 percent discount on the pick up items I did pick up. I was asked to call customer service as I noticed when home. Store is clean and has lots of inventory. Cashiers are pleasant and friendly. read more

If you LOVE fabric, come here! Unfortunately, I am more of designer-crafter so many of the items I was looking for was not available in store. I spoke to two employee about an item and they were both knowledgeable if the item was in stock. (Which was an online purchase only) I also think it is super pricey. I might've been able to get all of my purchase for half the price at a competitor store. $66? read more

Jo-Ann's is a good store because they have a great selection of fabrics to choose from. But the new policies are not good at all. There is a fabric I desperately needed and the only store that had any of it was in Paramus New Jersey. I explain to them that my husband had a stroke and I could not drive all the way to Jersey just to pick fabric. As much as they claim they on not happy unless their customer is happy and they like to help their customer, Jo-Ann's does not compromise on their policies. They have this policy that if something is on clearance you cannot order it online If their warehouse no longer has it and the store cannot send it to another store nor can they send it to you. So no they do not go out of their way to satisfy their customers no matter what. It's a shame because I was ready to buy all that they had. I tried calling and speak to anyone that I could including the main office. But they would not budge. I told them that I was willing to even pay more for shipping if I have too. I even try getting the Jersey store to mail it to me and I would pay for it over the phone including shipping. The answer was in nasty "No". So even though I spend hundreds of dollars especially during the pandemic at Jo-Ann's, they we're not willing to help a long time customer. I will not be shopping there anytime soon. Even though Spoonflower and hobby Lobby is more money. I guess this is where I'll have to shop from now on. read more

Smelled the pumpkin candles before I even walked in. Euuuchh. Friend bought a canvas to paint and I bought some fabric to throw over an old armchair. Took a couple of months to get the pumpkin candle smell out of it. That parking lot is the Bermuda Triangle. And it's not your vacation Bermuda--cars disappear without a trace Flight 19 style. I did find mine, tho. Some soccer mom tried to back over me (probably yelping&driving), but I ran away. read more

JOANN Fabric and Crafts - That's racist - Fabric Stores Near Me - Paramus, New Jersey

Went to Joann's yesterday to pick up a few things for a craft project. Store was clean and organized but it was a week day and the kids were still in school. I just found one thing puzzling, It was me and one other person waiting to pay. I was told that I could not stand at the counter - "the line is over there" I had to walk through a maze (with no one on line) and wait 20 yard away for the last person to be checked out until the "sarge at arms" called me up and then had to walk through the empty maze again, squeeze past someone at the other side of the register and go back to the place I was standing. Just STUPID. It seems that the rules of waiting in line should be slightly relaxed when there is no one on line? Ya think? Positive of it all - I had a coupon read more

Customer service is a joke. Just go to Michael's instead. I've been trying to order online and my orders are constantly canceled. I have been trying to get a real person to help and 4 hours later, nothing. Customer service can't do anything (although they did speak with me for a while) and refunds (the department that supposedly is holding up my orders) flat out told me they won't help me. Don't waste your time or money. Michaels is way better, and cheaper. This store is stuck is 1900 and won't even let you speak to a real person to get an issue resolved. Absolutely the worst experience I've had with a retail store in a long time! read more

This is a very spacious and well stocked Jo-Ann's staffed with folks who know the inventory and approach you to assist you. Easy to find help. Checkout staff helped me to use 2 40% discount tickets using my mobile phone. The store is very clean and orderly -- a difficult feat in this type of store. It can be difficult to find with a GPS so expect to maybe have to drive past it and make a U-turn several miles down the road. read more

I was looking for some new fabric to use for a corset top. I was looking for some new supplies for sketches, and sewing. I loved the cute decoration and great customer service. the store is very organized and the employees are just delightful! I noticed that they offer coloring pages for some entertainment. Overall, I deeply enjoyed my visit! :) read more

Not responding to multiple curbside pickup orders for days + phone being off the hook when called = very bad customer relations

Absolutely horrible experience with curb side pickup. ALL stores are backed up and all stores dealing with Covid related issues. Not one other store has taken more than a day to fulfill an order. 5 days and counting after I was told it would be maybe 2 read more

First time visiting. Had a large stock and everything I wanted . The cashier was very helpful and gave me a coupon for half off. Only complaint is the store is a little messy But I did find exactly what I wanted read more

This place just received 5star thanks to their cashier Tania for awesome customer service! I arrived here to purchase fabric for my daughters textile class. The amount of fabric totaled $65. I was waiting online fully expecting to pay the full amount. When It was my turn, Tania asked me if I had any coupons, which I replied "unfortunately not". She proceeds to tell me "if you can connect to the internet on your mobile phone, I can show you where we have a coupon". So I said ok and went to their website all along thinking it was probably like 10%, but a discount was a discount! When I finally arrive to the coupon, it was 50% off!!! My total came out to only $32! I seriously had to refrain from leaning over the counter and hugging Tania! Instead I opted for skipping out the store with a big cool aid smile! Thank Tania!! You made me one happy mommy tonight and a new loyal customer! read more

The checkout experience is consistently awful -- takes forever, not enough staff for how long it takes. They have a lot of defective items in stock and when forced to return them, it takes minimum 30 minutes every time. Michael's is so much better. This place is a waste of my time each and every time. So disappointed given that it's the only location near me read more

Great big arts and craft store. With a great variety of fabric. My mom comes here all the time. She's a regular customer. Today my mom and I went here to return a few ribbons, it was no problem. Last year in September my mom paid for a cake decorating class. She went to Joann's and the teacher never shower up. Today she asked about that class, and they told us to go to customer service. The supervisor named Daphne came over to us. She already came off with an attitude. As we waited, for about 20 minutes she told us we could not get a refund. My mother didn't want a refund, she just wanted to put the money towards taking another class. As my mom proceeded to ask a simple question "do I have to take a prior class for the cake decorating class?" The manager came back with a smart answer telling my mom, "there is no number before 1, is there? No? Then no." This manager had made my mom so upset, my mom asked to speak with the store supervisor. As we walked out, I said God Bless to her. We won't be coming back to this store location ever again. If you're a manager, that is no way to treat customers. Happy yelping, yelpers. read more

I ordered some things for curbside pickup around two weeks ago but just found out they canceled the order because the items were out of stock. I was excited to complete a craft project but it seems like my items were used for someone else's order?! I don't understand why the website would say in stock at the store if there were more people who ordered the item ahead of me. I also contacted customer service but nobody has responded yet. There needs to be better inventory control online. Will most likely not be ordering from here anymore & going to another craft store where things are handled more effectively. read more

A lot closer to me than the one near the NYS border. Wish that the outdoor sign was lit up.. Was somewhat hard to find it in the eveningtime.. read more

JOANN Fabric and Crafts - Fabric Stores Near Me - Paramus, New Jersey

Terrible quality items, overpriced, and bad customer service. I bought a organizer for my 9year old daughter and day after realized top cover kept opening due to bad manufacturing. I didn't have my cash receipt and any packaging since I didn't think we'd have problem with merchandise bought from Joann. I went back with my kids to return for a replacement item, but they refuse to take it back sighting I didn't have receipt or packaging. She gave me a very unconvincing excuse that Banana Republic won't even take back items without tag. Are you kidding me? They sold me junk and now they won't even replace it. Even my son couldn't understand saying "there are exact item on the shelf. Why can't they just use that to scan it in?" I won't be shopping at this place anymore. I can't afford to buy junk at full price and treated with bad customer service. read more

First of all I gave 1 star because a minus was not available. I ordered fabric to make masks on 4/22/20 and after sending 2 emails to the company and numerous attempts to call - phone constantly off-the-hook, with no response, I received an email cancelling my order on 5/9/20 which was 12 business days later. The email begins with "Uh Oh! Items from order xxxxx have been cancelled". Really?! Why not say "my bad"! I understand that due to the Covid-19 crisis that there may be delays but the lack of customer service response is totally unacceptable. It is possible to have customer service reps responding to emails/calls because many other companies are doing that. Will never make a purchase from Joann's again and I urge you to do the same. Not the way to run a business. Unprofessional and bogus in behaving like a legit company! read more

This Joann's is bigger than the Ramsey store but for some odd reason I never remember this store exists. As mentioned the parking lot doesn't have the best but I luckily found a space quickly. I did not see anyone in customer service or any sales people on the floor. I generally run across one or two friendly staff asking me if I need help when shopping at the Ramsey store. I went to shopping to buy yarn. I found that section well stocked, organized nicely and plenty of sales labeled. So I bought lots of yarn Caron, Lion, and Red Heart yarn for the baby gifts I make. The check our process was quick and pleasant. I grabbed a flyer for the list and was pleasantly surprised over the variety offered. Overall I had a good shopping experience but not great. I can easily see how this store can cause lots frustrations but I also never see floor staff at Michael's either. Joann's had some really good yarn sales. read more

See all

The staff were taking good precautions but there was no limiting of people coming into the store so it was very crowded. There were lots of customers walking around with masks pulled down under their noses, some even talking to staff like that, without staff correcting them. Not fully stocked. Long lines with little of any distancing. read more

Customer service was horrible. While the store has an amazing selection of fabric the employees attitudes and customer service was despicable. It was my first time in the store and didn't know exactly where to get my fabric cut. I stood in front of 3 employees for five minutes holding my fabric just to be ignored. They carried on their conversation and ignored me until it was forced to interrupt. read more

Very huge collection, but making sure you have coupon on hand. Other wise if those material are in full price, can be very pricey. For craft item, you can use michael's store coupon. The fabrics, make sure you got the coupon from the joann website, newspaper or on their mailing list. the people who works there are very nice and helpful. make sure checking behind the the cutting counter if you can't find your mateial. And make sure you take the numbers before you're waiting for your material to be cut. the store is very huge, after you enter the door, right side is the fabrics and left side is craft. So make sure where you're going, don't get lost! If you want to take classes here, I don't recommend it. The schedule was very mess up, they are not so well of making communication with the store, instructor and students. The instructors are hit or miss type of professional. So if you really wants class? Youtube is better than it. read more

What horrific service and the sign on the door states that they offer classes... On how to be rude? The lady at the fabric section just pointed to where I should go. Nothing more. Which made sense as to why she had her name tag tucked I. Her cardigan. Now no one could call and allow someone to know who have then the bad service. Never again. read more

Employees here were very helpful and knowledgable. Both people I spoke with were able to quickly point me in the right direction and I found what I needed quickly. They were pretty busy when I went (around lunch time), and a line formed quickly so perhaps they need a few more employees. It was also slightly hard to find someone to help me, but as I said, once I did, they were very helpful. They do offer some classes (cake decorating, various crafts, painting) as well as activities for kids on the weekends. My only gripe was that they seemed slightly understaffed but otherwise, a great store. read more

If this fabric store wasn't the only game in town I wouldn't go back. I am very aware of making concessions because of covid but poor customer service has no excuse. The last 3 times I went there the line for cutting was long with only one or 2 people cutting. When we asked the manager if she could send another cutter she put her head down and ignored us on line. Then I waited on line at the register, finally was called over and the cashier picked up the phone and got in a conversation with a phone customer while I stood there watching 2 people who were behind me in line get checked out and leave. I hate that I have to shop there and dread it when I need to go. The employees are very pleasant but the managers need a course in customer service. read more

Placed a curbside pickup order on 4/20/20, it is now 5/7/20. My order has not been completed. I have also been calling for about a week and half straight during their said open times 11a-4p. The phone just rings and rings and rings... read more

The only reason I'm giving this place two stars is because I was able to salvage what I bought into what I needed. Let me start off by saying I was looking for a cheetah print ribbon to finish my friends and my Halloween costume(easy item to find), I saw in the isle that they had none left(as well as many different types of ribbon) so I asked the woman if she could check in the back for me.... her response was "honestly it's too messy back there I'll never be able to find it." In my head I'm like WHAT?! I work retail and I would never DARE to say that to a customer. Regardless she would only help me out by looking at the boxes on top which clearly didn't have them. My other biggest problem was the line, thank god I went to the cash register when I did because next thing I knew the line grew to about 15 people in back of me... again working retail you would think the cashiers would have called for help. Still with only TWO people ahead of me I waited about 20 minutes. Safe to say I will not be returning to here, and instead will bite my tongue for Michael's prices. At least they're more organized and can tell me if they have a item in stock... read more

Terrible, this place is a rip-off! They don't allow you to use other shoppers coupons! Black Friday- left my coupons home. Wouldn't let me use someone else's...when I went to the manager- she was just as helpless as the others. What a joke. Go to Michaels.... read more