I love craft and go out of my way supporting small local businesses. The reality is as of late (they used to be lovely but that changed) this store does not have the same standards of practice or general business savvy that are in proportion to the good will and support that they receive from the community. This afternoon I was in the store, it was packed. My daugher purchased over 12 items spending several hundred dollars. It's overpriced, but like I said said, I go out of the way to support local businesses. There was a huge line, waited our turn and we paid. When we were waiting to have the yarn spun, I realized that my daghter had not gotten a new loyalty punch card (we were buying over 12 balls of yarn to make something for a charity auction). I had two choices, interrupt the very deep line and ask for the card, or, since the lovely gentleman spinning the yard, said that it would be a long wait, I would go to Fairway and come back. I did the latter and decided that since they had my yard that I had purchased I would get the discount card punched when I returned to pick up the yarn.
An hour later, I returned, all the yard was spun, I picked up my bag, complete with recipts and had to buy a few more items. I purchased the other items and then asked for a punch card to reflect my purchases from an hour earlier. At this point, a very sour sales person/manager/person who knows very little about business etiquette said "no", they do not punch the loyalty cards after the fact because they don't know that I purchased the items. Althought it was clear, I explained that I had purchased the items, had them spun and picked them up mere minutes ago. In addition, I had all my receipts. She was adament about this, which made no sense. There was no sign posting this "policy" that a minute after they take my money they forgot all about my purchases, they knew I had purchased the items, because they had helped my with the initial selections and transaction. There was no reason for this behavior or to make it difficult. This is the first time I've been in the receiving end of their grumblesome nature, but have seen it before. Sorry Knitty City, keep in mind that you do not have anything unique in your offering, your products are the same as other stores and for those of us who like quaint stores in the neighborhood, you can be replaced by another chocolate shop, artisan jeweler artisinal spice store etc. You are not outstanding, and when that's the case, you need to work hard on customer service. Today the one employee took away all good will I had towards your establishment. I don't need your punch card. I live around the corner but I'm taking my business elsewhere as of now you don't deserve my customer loyalty. read more