I've been a longtime customer of this store, so shame on me for not reviewing until now. I usually know what i want, and always receive great service, but today i decided on trying some new fragrances for the new year. Karla the store manager is extremely knowledgeable and described all of the notes of every fragrance, and helped me choose three new ones which I can layer. I also picked up new body creams to add to the fragrance layering. I was so impressed by her patience; courtesy and overall customer service which made it such a pleasurable experience. If you are a fan of Jo Malone , then you must check out this location. read more

Jo Malone is wonderful at this location. The service company sultans was courteous and professional. She let me try on many different scents and I had thr opportunity to take my favorite blend of scents home with my as a mini sample. The fresh and diverse aroma of the scents encapsulated your senses. Prices are more expensive. I recommend this establishment. read more

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10 stars. Fabulous, clean, excellent. They were helpful and thoughtful in packaging for travels and gift giving. As well as patient with my kiddos. read more

This. Is. A. Game. Changer!!!! If you've never heard of this fragrance, well- I will sell you a bridge made of gold, AND you will buy it no matter what the price is! Being a cologne guy I tend to shop at your local businesses that offer great smelling fragrances. BUT, this is going to change your lifestyle AND pimp game. This is not just a cologne, this is a FRAGRANCE... why I say that, because it's designed for- men AND women. Check out their collections. It's got some of the most NATURAL and CLEAN smelling fragrances on this planet! Best part is, the way it's made... very pure in its essence. None of that garbage alcohol is used here.. just simple and elegant. If you didn't know this already, most fragrances have an alcohol base which leaves that after smell- in a bad way. Not this bad boy... you can tell once you apply a squirt or two. That's all you'll need... unless you're one of those that likes to bathe in it lol. Even then you wont feel guilty and you'll have everyone pestering you on what you're wearing. Jo Malone = Sexy Time! Low-key TIP: Bergdorf Goodman sells this product and there may be a sale if you are looking at the right time. I highly suggest using some coupons since it is NOT cheap... at all! TIP of the YEAR: Ladies- you need to put this on your lists. Whether you are wearing it or giving it to your man to wear. It will leave you happy either way... but, I think you will fight over this one from your man lol. Fellas- you need to splurge on the finer things in life. This will change your game forever and you will thank me for it. read more

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I would like to give a real honest review and I'm not going to lie. The person that I truly like the most in that store is, Karla who is the manager. She gave me a full service and she made me feel comfortable about certain products and I got what I needed from her. She treated me like a real friend than a sale. However, when Karla wasn't present, someone was there and she was in her middle age, somehow she isn't as friendly. Every time I ask her question and comments about a product, she acts so awkward like she doesn't even want to associate with me and then she kept distancing herself from me when I look around the store and the store is pretty small. However, when I ask her if I can try on the product, she gave me a small amount as if she doesn't trust me. Then she follows me around like if I was going to steal in the store. But when someone comes into the store, she does tend to judge people by looks and all. Especially when it comes to race and status, she does tend to be more nicer on the people with status and the race that she likes. Apparently, I felt like that woman looked down at me, which what she did was insulting. But Karla was truly more understanding and kind to her customers which she was the only person that I trusted more. If you're happening to come into the store, Karla is the best person to assist and everyone always comes for Karla. read more

My daughters and I went to Jo Malone recently to get my older daughter's 21st birthday gift. Karla greeted us warmly and was excited to help my daughter pick out her scent. She was incredibly knowledgeable about the products and was beyond patient as we debated over the many amazing scents. Karla helped us understand how to layer, or wear alone. Being new to the brand we appreciated the attention and guidance. I highly recommend Karla and staff to anyone looking to indulge in a little self care. We will be back! read more

My favorite soaps. Great Holiday gift idea. Very helpful to shop here than online since you get to test all the fragrances before you buy. The staff are curtious and patient with your sampling. Gift wrapping is nicely done. I hope they have a big sale soon. read more

Jo Malone London - Holiday Gift ideas - Cosmetics & Beauty Supply Near Me - New York, New York

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Love the product but staff is sooo blasé. Asked if they had a certain scent and was summarily handed a smelling wand. Um, not exactly what was asked for. Inquired which side of my card to tap at check out. Got no response. Jeez. Oh, and there's never anyone in there so that can't be an excuse. At 150.00 a bottle a little courtesy sure would be appreciated. read more

Would not deliver my Jo Malone product to the state of NY. Had to deliver to CT. 3 different people at Customer Service said it was because it was illegal to deliver this product to my NY address. Really??? read more

Jo Malone ha some of the best scents ever. If you didn't know, they have a special technology that allows you to layer their scents to truly customize it to your body and liking. They also have great lotions and scents for the home! The only thing is that it's quite expensive! Definitely try the hand massage experience. Such a great way to try the scents and find what you like! Also was offered a complimentary beverage. Really great. The only bad thing is that there was only one lady working so she had to pause the experience a couple times to help others that walked into the store. read more

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Mr. James Lucey helped me out today. He was so nice and friendly! Great service! I love Jo Malone!!

Terrible customer service skills. There were 3 ladies working the day I came in wanting to get a Christmas gift for a family member. I believe they were working on a gift to send to corporate so 2 of the ladies were busy with that while the last lady was just standing around. The only time she did interact with me was to ask what I was looking for. Sprayed 2 perfumes on a piece of paper , told me they couldn't make samples, then proceeded to ignore me the rest of the time I was in there. I know the samples was a lie since my friend got a sample from the Jo Malone store inside the Nordstrom store. I was ready to drop a lot of money for a perfume and a matching lotion since I love their scents a lot. Needless to say I left because I certainly was not going to spend my money on a store that wouldn't even give me 5 minutes. read more

I usually purchase lotion and cologne from Jo Malone for some years, and I really like their products so this review is not about any of their products and is about this location specifically...on Feb 7th at around 5:30pm EST. I purchased a cologne as a gift online to be picked up at this location. Since I wasnt 100% if I purchased the correct cologne, I wanted to understand their return policy in case I have to return/exchange so here was my experience... - I walked in into the store where I told the lady that I was picking up my online order. She goes to the other coworker...where are online orders held? He goes...in the closet. - I get my order. - I said... "oh before I leave, can you tell me the return policy?" - She ask the other coworker, what is the return policy for online order? He answers its the same as if he purchased it in store... - She comes back to me and say..."you have to mail it in". (ummm I just heard your coworker say something else). - I go to the JoMalone.com website and it says you can return online orders in the store... so I show her. - She then comes back and says... "I can just cancel your order now" - At this point, I am thinking... Is this lady incompetent, new, lazy, or maybe all of the above? I never experienced Jo Malone's staff to be this lazy and passively rude... All this happened while the store was completely empty... so since she was so adamant about cancelling it at that point, I didn't care and let her cancel it. So then, I had a thought... why don't I get a sample of the cologne instead... I asked for a sample and she goes "we are out of sample bottles" without hesitation. REALLY? How frustrating to deal with a staff at this luxury brand with this level of customer service... I was really disappointed and definitely will not come back to this location. read more

I love Jo Malone, but I am allergic to many scents. However, Jonathan, at the Columbus Circle location helped me find the perfect scent. Jonathan listened to my needs and was able to suggest several different perfumes. He was mindful of my allergies, so only lightly sprayed small tags, airing them out away from me before allowing me to smell them. When we finally found the perfect scent, Jonathan sprayed a tiny bit on my wrist, then told me to walk around with it on to make sure the notes of the perfume settled in. (I had other errands to run nearby). After about 45 minutes, I was still in love with the perfume. Jonathan was very busy with customers, it was December 23rd, but he welcomed me back and asked if I liked the way the scent settled into my skin. He even invited me to spray the perfume (Nectarine Blossom and Honey) the way I would normally apply it at home, but it was unnecessary. I was in love. I wear the perfume almost every day. There is no way I would have found it without Jonathan's careful help. He seemed just as happy as I that we found the perfect scent for me. read more

I'm new to Jo Malone London, and I had the most amazing first experience at this location. Naturally, I was a little intimidated, because I didn't know where to start or what scents I'd like, but my worries were very quickly assuaged by stylist Corina Aucello. Immediately upon entering the store, Corina asked if I needed help with anything. I mentioned that I wanted a candle, but because I am new to the brand, I didn't know what I wanted. Instead of making me feel like *that* customer, Corina was so pleasant, patient and kind. She gave off such a positive attitude about helping me look around and find just the right scent. Even when I had to swap out the candle I thought I wanted originally, not once did I feel like I was a burden or unwelcome. I was so appreciative of her knowledge of the various scents to help point me in the right direction of what I'd like -- a scent I ended up loving! By the end of our conversation, she remembered that I said I was celebrating my birthday that weekend and let me know that new customers celebrating birthdays get a complimentary fragrance. I walked in feeling shy, overwhelmed and nervous. I left feeling confident and excited for my next visit! The saying "you never forget your first" is so true and in this instance I am happy to say I'll never forget the first time I bought a Jo Malone London candle, because of the great experience I had thanks to Corina. I'll definitely be coming back to this location! Thank you, thank you, thank you! read more

Jo Malone London - My items from Jo Malone! Love all of it! - Cosmetics & Beauty Supply Near Me - New York, New York

My Jo Malone bottle's dispenser was defective and I couldn't get it to spray any perfume. I brought it over to the store to see if they could swap out the dispenser. Frank was quick to hear my concerns and provide a quick resolution - instead of replacing the dispenser, he gave me an entire bottle for free! I was blown away by the customer service and will definitely be back. read more

James always treats us with kindness and attends to all our questions/needs! He honestly is a great salesperson-- someone that's good for the company. Not just short term sales $. He never pressures us to purchase anything that we don't want/need. He simply educates us on all the rich history of a product, the availability, popularity, etc... We always leave with a good feeling of our purchase/store experience thanks to James. I bought a candle yesterday, and I love it! read more

I have visited this store before the Coronavirus outbreak. I was very pleased with the staff named Jonathan. He was very friendly, professional and easy to talk with. Thanks to Jonathan for outstanding customer service and beautiful post card that you send to me read more

After perusing the JM website this morning I booked the complimentary The Scent for You service for later in the day. for context: I've wanted a JM cologne ever since I smelled the orange blossom. I just graduated with my masters and my mom told me she wanted to gift me my first JM scent as congratulations. Nina was awesome. My mother and I were dressed in our most casual clothes - honestly we looked like we were about to go on a hike but then decided to eat at Denny's instead - but we didn't feel uncomfortable or small. In just 20 minutes, my mom and I had a cheery conversation with Nina as she massaged different JM products onto my arms. She was patient as I tried to figure out which scent I was going to choose. Even though I booked the appt for myself she offered the same services to my mom which then inspired me to want to gift my mom with a cologne as well! All in all - Nina was warm, knowledgeable, relatable, and made us feel very welcome. She made what could've been a drab purchase into an experience and for that we were grateful! read more

This store is a credit to the Jo Malone brand. Small, but beautifully stocked and comfortable (I was struggling with Christmas shopping bags and they ushered me to a seat to put my stuff down while I browsed), but the staff are the icing on the cake. Pleasant and friendly, without being pushy or sycophantic, they made the experience fun and relaxing. Sure, the products are wonderful and really sell themselves, but it was a pleasure to be helped by such courteous and professional people. read more

I've been a Jo Malone fan for a decade now and love her products. Daniel was intoducing me to the new collections. He was attentive and knowledgeable. I was very pleased with my purchase and his service. Thanks Daniel!! read more

Jo Malone London - Cosmetics & Beauty Supply Near Me - New York, New York

Nina at the Columbus Circle store is a superb rep. In fact, I wish I could steal her away for my own business. She helped me with my fragrance selections just by me describing to her what I wanted to smell like!She provided a divine customer experience with a hand treatment and wasn't pushy. It was delightful. It was like second nature to her. She had detailed knowledge, remarkable service and follow up and is a HUGE asset to JM. Thank you Nina! I'm a fan for life now. read more

I'm a Jo Malone addict. I love English Pear and Freesia, Red Roses, Orange Blossom perfumes, and the Pomegranate Noir diffuser (for some reasons the perfume doesn't smell right on me). Anyway, I've shopped at every Jo Malone store in Manhattan, and I keep returning to Columbus Circle because of one person: Miguel Torres. He is wonderful, professional, and courteous--and he goes out of his way to make sure his customers are happy. Whenever I place an order--whether online or in person--Miguel is always so helpful and lovely. He introduced me to Waterlily! OMG my tween daughter and I love it. He also suggested Verbena as a Christmas gift for my teenage son! We are Jo Malone fans and even bigger fans for Miguel! THANK YOU! read more

Best experience at this store. Miguel is an amazing staff member who guided me through an unforeseen UPS madness. I recommended this particular store and of course, the brand to anyone who wants to smell delicious. read more

Although a small interior, this location is cozy and bright, largely due to the delicious fragrant atmosphere and general vibe of the sales associates. The staff is polished and professional, warm and welcoming. As a New Yorker, I appreciate environments that provide a wonderful shopping experience as much as the purchase itself. Everyone was informative, helpful, upbeat and attentive, regardless of the steady stream of patrons and delivery people passing through. I was introduced to several fragrances by Miguel, whose kind, competent assistance was needed as this was my first shopping trip for scents at a "brick and mortar" in a month of Sundays. I now have a familiarity with the brand, and a few new purchases to play with and get my entire life. Thanks! read more

I visited Jo Malone at The Shops at Columbus Circle on Friday and was warmly greeted by Alfie Santos. I told Alfie I had read an email about the new Star Magnolia fragrance and he immediately offered me a spritz of the perfume. I thought it was really fresh, light, and floral - perfect for spring. He complimented my long brunette hair and suggested I try the Star Magnolia Hair Mist, which was a new product I had never heard of. I absolutely loved it! I purchased the hair mist, which he wrapped up beautifully in classic Jo Malone style. As I was checking out Alfie said that the store was hosting a fun event on Saturday and that I should stop by for an afternoon of pampering. No need to ask me twice! I signed up for a 2pm appointment for myself and two friends. On Saturday, Alfie spent an hour and a half pampering myself and friends to a complimentary luxurious hand and arm massage, which included a sampling of the body wash, Vitamin E scrub, shower oil, body creme, and layered with a perfume fragrance. Alfie took the time to listen to each of our fragrance preferences and then curated 3-5 different scents to layer the most amazing fragrance profile. He even offered sparking water and Easter chocolate truffles for us to enjoy, yum! The girls all agreed, it felt like a spa day out! I was so surprised that Jo Malone offered a complimentary service like this, and even more surprised to see the level of best in class customer service Alfie gave each of us. Alfie had excellent product knowledge and showed me how to combine some of the Jo Malone scents I already had at home in new ways for spring. Each of us ended up purchasing our favorite product to enjoy at home, I can't get enough of the Vitamin E body scrub. I plan to visit again frequently for my beauty needs due to the quality products but mostly because of Alfie's impeccable service. I would highly recommend setting up a complimentary appointment with Alfie. Take the girls and make it a mini spa day out! read more

Jo Malone fragrance has played a part in my personal style and confidence since the early 90s. Nina, a Stylist for the brand at Columbus Circle, is a young woman who stands out in her exceptional knowledge of each scent, what's new, what's classic and what's right for an individual. She combines her experience with a keen sense of what's wears well, and I always feel the care she invests in my Jo Malone experiences. read more