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    Jo Malone London

    4.4 (13 reviews)
    Closed 10:00 am - 7:00 pm

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    Review Highlights - Jo Malone London

    The manager Michelle has the best customer service I have ever experience or could ever dream of.

    Mentioned in 3 reviews

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    Diptyque Marin

    Diptyque Marin

    4.8(18 reviews)
    1.0 mi

    I love Diptyque, but this specific branch was awesome. I initially came in the smell the new…read morechinese new year candle but unfortunately it was not in stock. But Connor, the staff there, was so awesome and pulled it from the back for me to smell! We also smelled some fragrances and he help us find some scents that suit us! I appreciate the lovely conversation we had! Give this man a raise! He was very attentive!

    Fragrance is one of our most powerful senses…read more I love fragrance. I wear fragrances. I am not shy about this. The beauty of Diptyque is their fragrances smell "clean" - not like freshness, but more like what you smell in nature. I'm not explaining it well - er, it's nothing like say, Tom Ford before the corporate buyout. Diptyque fragrance on the skin is clean, light, polished, it whispers. On the day we visited there were 2 women at the register,.both very friendly and professional. I wanted to buy my younger daughter her first bottles of the brand for her birthday so she chose EHWT she wanted and the ladies let her choose her courtesy gift wrapping. I bought fragrance for my home because I already have bottles of this brand in my wardrobe. The in p-person experience was really nice, unrushed, easy. I am delighted to share yet another thing I love with my daughter. Oh! If you register online you're gifted a complementary candle for your birthday. Of course the gift wrap and 2 samples are free every purchase. If you don't care for overpowering fragrance - try Diptyque. It's really lovely. Fiver for excellence

    Photos
    Diptyque Marin - 7/7/2025:  My love affair from UK to USA with Diptyque--Corte Madera Store's Entrance.

    7/7/2025: My love affair from UK to USA with Diptyque--Corte Madera Store's Entrance.

    Diptyque Marin - 7/7/2025:  Diptyque Parlour.

    7/7/2025: Diptyque Parlour.

    Diptyque Marin - Interior

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    Interior

    Lunaria - Store Nov 2014

    Lunaria

    4.4(13 reviews)
    0.9 mi

    I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

    If I could give this business 10 stars I would. In October I made an appointment and met with Alia…read moreto discuss replacement of three old lighting fixtures in my home. She listened carefully and presented options within my budget. When the fixtures arrived, and the vendor failed to include a part, Alia intervened quickly, and the vendor shipped the missing part. When the vendor failed to specify the right bulb for the chandelier that I bought, Alia intervened, contacted the vendor about the omission, and bought the correct bulb from a local store. Her husband delivered the correct bulbs in the rain to expedite installation. Alia embodies Retail at Its Best and has the expertise, patience and experience to find the right fixtures for your space. I recommend her and her business highly.

    Photos
    Lunaria - Counter

    Counter

    Lunaria - Heracleum

    Heracleum

    Lunaria - Nov 2014

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    Nov 2014

    Jo Malone London - cosmetics - Updated May 2026

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