Decided to retrofit our wood burning fireplace with a gas insert/heatilator. Midwest Fireplace and…read moreChimney was the company we decided to use and we are very happy with the results. Jordan and Peter went above and beyond our expectations. We had a stone hearth that had tile glue on top of it that no one wanted to remove. Jordan and Peter isolated the area and not only removed the glue but didn't create any dust outside of their "tent". They were super mindful of dust. When they were finished they cleaned up so well that we didn't have to do anything other than rearrange our furniture. Thanks again guys. Decided to retrofit our wood burning fireplace with a gas insert/heatilator. Midwest Fireplace and Chimney was the company we decided to use and we are very happy with the results. Jordan and Peter went above and beyond our expectations. We had a stone hearth that had tile glue on top of it that no one wanted to remove. Jordan and Peter isolated the area and not only removed the glue but didn't create any dust outside of their "tent". They were super mindful of dust. When they were finished they cleaned up so well that we didn't have to do anything other than rearrange our furniture. Thanks again guys.

Great guys to work with They explain what they will fix and…read moreare honest men to deal with. Chimney repair is not cheap but they work hard to give you a job well done!

Honest company and very informative. Three technicians from Milwaukee Chimney Roofing came out to…read moreexamine and clean the chimney on the property we just bought. On inspection they stated nothing needed to be cleaned, took the time to explain our chimney setup to us, and even went on the roof to examine our flue caps. 10/10 would recommend for their honesty, integrity, professionalism and knowledge base! Thank you to the team for putting our minds at ease on the status of our new (to us) fireplace! Will definitely use them if ANY issue arises in the future.

Had them service us back in 2024 replaced our old chimney that was leaking into the house - honest…read moreand fair pricing - never had an issue again- I always recommend them due to quality and service done for us.

Great experience, he came on time and was very polite and professional. I got an estimate on the…read morespot and he made the job in 2 days. Definitely recommended!!!

From the owner: Prime Chimney provides professional chimney cleaning, inspections, repairs, and gas fireplace…read moreservices for homeowners who care about safety and quality.

Earlier today, Luke came to inspect our chimney. Before he came, he texted me his arrival time to…read moreconfirm our meeting. He offered to remove his boots as he went to investigate our leaking issues surrounding our chimney. He took thorough pictures and notes on the issues and encouraged me to reach out to the roofers we used over the summer. Just after he left, Luke sent me a quote including his detailed recommendations and pictures/video/observations. I felt respected, heard, and he not only quoted me, but offered to help me navigate next steps with the roofers who need to fix said problems. Because of his professionalism and kindness, I would absolutely recommend him to others and will keep this company in mind for any other needs. If our roofers refuse to complete the job and repair said issues, we will absolutely use QF&CS. I wish I would've had them do this originally!

Received their coupon for a cleaning and they showed up and "inspected" the chimney with a camera…read moreand then within 15 monutes were telling me i needed to spend $12,000 - $15,000 to "reline" the chimneys. Charged $704 and no cleaning. I was suspicious so i called our builder who recommended another company. As the other reviews on this page note, i was told by the 2nd company there was no damage and no need for any relining. To add insult to inury they tried to tell me that "relining" isnt as good as replacing the "whole chimney" for $35,000. The 2nd company said that there was no need for any repair but if there were, a relining was about $1,600. This is fraud. And if they say we aren't listed as a customer as apparently they do, I will post the invoice and the charge. Beware.

They were extremely responsive, competitively priced and showed up on time. They provided their…read moreservices and advised me what repairs I would need completed as well as the cost of said repairs. The team was very professional and quick. I'd definitely use them again and would highly recommend.

Sorry to say that everything seemed fine, until the end. He insists he can't accept a check, so I…read morepaid him by credit card with a fee. Then I find out what he's waiting to tell me after I pay - he says he CAN'T actually clean my chimney, there's too much creosote build-up. He sees evidence of a chimney fire already, and shows me a couple of photos. I ask him what that means if my house burns down and I sue him, he says he "recommends not using the chimney" (so he had no liability whatsoever). I was so shocked I had to laugh at the absurdity of it all. Seemed like a good guy otherwise, I wanted to give him 5 stars. I told him to enjoy the $300 and I guess I'm not going to see him again.

We had an apparently slow leak around our chimney and through the top crown [cracks] that had…read morecaused significant damage in our attic before we discovered it. I called Pratt Chimney and Steve came out within a couple of days to give his evaluation. We needed to have the chimney repaired, attic restoration for water damage, and drywall replacement and painting done. Steve worked us into their cramped schedule in order to prevent further damage as much as possible. Work was scheduled to start a couple of weeks after the estimate. Because heavy rain was expected before the scheduled work start date, Pratt came our and secured a tarp over the chimney areas to prevent further damage. Brad and his assistant were amazing, courteous, and hard working, completing the job with the required follow-up to allow concrete to set properly, perform water testing, et al. The thorough water test of the chimney and the flashing around it revealed further leak points which required full replacement of the flashing by a Pratt Sub-contractor. Final test showed no leaks. I was then able to schedule the other repairs that were required to complete the attic and room drywall damage abatement. One other thing, the original work was completed in June 2020 [I thought that I had entered a review at that time, but it appears that I did not :-(]. In May, 2022, We noticed water dripping in the basement from an apparent leak around a sewer vent pipe [not associated with the chimney]. I called Pratt to see whether I could get their sub-contractor who did the flashing on our chimney to repair this job. He was not available to me, so Steve sent one of his guys out [another super courteous young man], who went on the roof and caulked around the vent pipe, as well as the exposed nail heads there and around the attic vents. All I can say is that I would recommend Pratt's Chimney without hesitation!!!

Ten stars to Pratt's Chimney Service. I highly recommend them…read more They are professional, knowledgeable and trustworthy. Andrew, our technician, was diligent and very successful in removing soot from our beautiful limestone fireplace. He understood the challenge and complexity besides being very tidy in the process. Kudos to Pratt's. You can't go wrong hiring them. Many Thanks!!!

Jake, Matt and their team did a great job relining our chimney, putting a new crown on the top, and…read moremaking sure we were good to go for the season. Their prices were fair and competitive and they responded quickly when we had questions. The crew was neat and clean while working in our home, and they finished the job on time. Highly recommended!

We had a fireplace that was unused since buying the house. We've never had a "gas starter"…read morefireplace before and didn't want to burn the place down. I looked around at vendors and liked what I saw about High Rise Chimney so made an appointment with Maggie, who was wonderful. First impression was a good one as one of the owners came out himself! Matt was excellent. No pushy sales pitches, no trying to downplay anything, and frankly shocked me by saying the fireplace was fine and usable but needed some exterior work in the future (again, no pushing). We talked about making it gas only and he talked me through that as well. Best of all, he showed us now the thing even works and gave advise on using it. Fantastic! Absolutely one of the best visits ever. I will be using them for all future needs. Thanks Maggie and Matt!

First before I express my satisfaction with my experience with Pratt chimney repair I want to say…read morepratt chimney repair is the most professional firm I have ever done business with in the last 30 years. I called the morning after the recent Windstorm and the receptionist was polite and professional all business she told me someone would be over to my home to check out the damage in a few hours. Two hours later the owner Steve arrived to look over the damage he went on the roof to see firsthand the damage, he took the damage Chimney Cap with him and said he would try to get a new cap made as soon as possible and have it installed as soon as the cap was made he would try for a fast turnaround time. now this chimney is not the normal size cap it's around 40 x 48 located 40 ft off the ground. the company kept me informed on a timely basis on the progress of my repair. In about a day and a half I was notified that the owner Steve and the crew were coming over early afternoon to repair my chimney when they arrived they went right to work. While installing a new cap they discovered damage exhaust pipes inside the chimney they replace the damage pipes with new ones. The owner crawled inside the chimney and made sure the pipes were repaired and secured. They did install the Chimney Cap and Security in place they put the caps on the two exhaust pipes and then they caulked the screws and seems and they were finished the owner and the crew were professional courteous and thorough the owner Steve has a high level of Integrity. The company provides quality and responsive service I highly recommend them. Steve is the real deal, it's refreshing dealing with a business owner who stands behind his work. Thank you very much. Patrick

Pratt's Chimney provided excellent customer service throughout the process and the work they did…read morewas amazing. Dan and his son Jacob converted my fireplace to gas and they made the whole process so easy. Very professional and personable, and I very highly recommend!

Made a review about Universal Masonry that should not have done for fear of repercussions to our…read moreneighbor. I'm sorry for putting out anything. It was all true but best to make up your mind on how they did. Please accept my apologies

They emailed me soon after my request. They were upfront in their email with information I needed…read moreto know. I responded, thanking them and looking forward to scheduling an onsite estimate. But they never called me to schedule an estimate. I understand they are busy, but after the informative email, I was looking forward to getting an actual estimate, and that never happened.