My parents needed their old tub replaced, so instead of getting it ripped and replaced (a huge headache), I saw that JM could refurbish the old tub without the hassle of getting a new tub. Within 3 hours, the old tub looked brand new and we were able to use it within 24 hours. I highly recommend this company. read more

JM Refinishing - After - Refinishing Services Near Me - Cherry Hill, New Jersey

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If I could leave 0 stars, I would. Believe all the other bad reviews. As a GC we have used JM refinishing quite a few times over the years due to them being local. We have ALWAYS had to call them back atleast once every time due to errors on their end. Rough tub after them resurfacing, bubbling, etc. We completed a full bathroom renovation for a client and the tile guy put a chip in the brand new tub so we hired JM. When the job was "finished" they had made the brand new shiny smooth tub into a rough surface, oversprayed so there was a white substance all over the brand new tile around the tub, and the actual chip we hired them to fix was bubbling. We sent videos and photos to the office to provide to the technician that they were sending out to fix the job. They assured us it would be shared with the technician and supervisor. When the technician arrived he told them homeowner that he did not see what was wrong with the tub. The homeowner was annoyed at this point so we called the office and asked them to send out a supervisor. The next day noone was answering us about when a supervisor could come out. The following day we decided to hire another company as it was not fair for the homeowner to keep waiting while JM left us in the dark and ignored us. We emailed them explaining that we were hiring another company. The owner himself emailed us back stating that he did not appreciate us telling them via email that they did a horrible job as if we cursed or something much worse. We had paid the deposit with our credit card and they went ahead and charged us for the full amount of the job WITHOUT OUR CONSENT knowing that we had to hire another company and pay double. We honestly cannot believe how horrible their actual service and customer service is. We emailed them stating they are no allowed to just charge our card and we can't believe how little they care about not doing a good job and noone bothered to write back. We waited to write this review in hopes they would make things right. Do yourself a favor and stear clear! read more

Had kitchen sink refinished about a year ago. Several small chips have developed in bottom of sink. Warranty is only 30 days after job. (Crazy short time! Might as well not have any). Contacted company with photos for some options. Three emails never answered. Sink is refinished with some type of paint type material and will chip if you drop something. just like the paint on your wall If you hit something . Would not recommend this company. The finish should last more than one year! read more

I called originally & spoke to a nice man who scheduled my appt, for June 23. A few days before the date, JM called, I sent pictures of my tub. I have owned my condo for over 20 years, I had no prior knowledge of if the bathtub was painted before that. They have an online special for $299., I was quoted $399. The tech was supposed to come at 1, he called at 1:40 asking me about parking. I have no parking in my building, do I need to tell you to park on the street? I gave him a cart to take his equipment into the building, I live on the 1st fl. He came in looked at the tub & then said he only had white paint when I requested off white. Anyway he called the office, they called me & said any other color is $25. more. Luis went to the truck & came back with three other colors? I didn't want to pay more, so I said just do the white. Then the office called, Sam? said his supervisor said the other color would be free but the stripping is an additional $99. My response was you didn't say that before when you saw the pictures. The tech guy was not so professional & called the company a few times to talk about the color & tub? This was not a good experience. I am a female, I had to take my two shower doors off, clear everything out, take the drain cover, etc. No apologies were made the tech took his equipment from outside my door & left?? DO NOT USE THIS COMPANY! VERY UNPROFESSIONAL, JUST LOOKING FOR MORE $$ & TO TAKE ADVANTAGE OF A FEMALE. TEXT's below read more

JM Refinishing - Refinishing Services Near Me - Cherry Hill, New Jersey

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If I could of left a ZERO I would have. We used them to refinish a tub and tile in a bathroom of a house we are renovating. They were on time to do the job and certainly cashed their check that night, however the next day "when it dried" it was less than acceptable. Spots were missed in the tub, there was a 2ft. by 2 ft. space on the tile that was lightly coated and the green of previous tile could easily be seen, AND they opened the bathroom window and the overspray was on the bricks of the house next door (townhouse style). They stated the only time they had to come back was the following week, so we set a date and shocker, they never showed. The third time I call we set an appointment for 3 weeks later because that is the only time they had. I WAITED 4 HOURS (EVEN AFTER CALLING TO CONFIRM AND THEY SAID THEY WERE ON THEIR WAY). They sent someone the next day (after hanging up on me on the phone) and I waited on the porch for him to finish. I showed him all the errors. He comes out of the house, goes to his truck, WHILE I AM SITTING ON THE PORCH, and leaves! Says nothing and upon checking his work, he sanded the tile, NEVER RE-SPRAYED and took a garden hose to clear the neighbors bricks. I WISH I WOULD HAVE SEEN THESE REVIEWS PRIOR TO HIRING THEM. IT WOULD HAVE BEEN BETTER TO JUST REPLACE THE DARN THING. ****NEVER AGAIN**** AVOID THIS COMPANY AT ALL COSTS. I will just have to cut my losses and get it finished by another company. Shame on you JM Refinishing and your staff is just as terrible. BAD all the way around. I'm not hiding behind a keyboard, I left me name in case you want to research the job, never mind you don't respond anyway! Amy in Wilmington DE read more

I just moved into a new home and the refinished tubs started peeling within a month after I moved in. I searched online and there isn't too many companies focused on tub refinishing and thought I would give Wilmington Bathtub Reglazing a try. Turns out that after the initial contact all the contact details and my paperwork says JM Refinishing, which is a little misleading. Nevertheless, I explained that I was good with getting back my original colored tubs of blue and green, cleaned up, so I didn't have to deal with peeling paint. Was told that it was a 2 year warranty but could last 15 years with proper care. So I decided to proceed forward and the appointment was the next week. The technician came on time, was polite and we went over the work. I was surprised to learn that he was going paint not gloss it all white again. As long as it won't peel for many years I was okay with it. He completed two tubs in about 3.5 hours, went over my options to store stuff out of the tub in the future and how to care for the finish, and then I paid him; he didn't have the warranty with him. I was surprised to get an email invoice later that day with a different amount and no warranty so I called up the number and the owner called me back. He let me know that it seems to be an error and the accounting area would resolve it in the morning. The next day the invoice was corrected and marked paid in full and I received my copy of the warranty. read more

JM Refinishing - Before Refinish Work - Refinishing Services Near Me - Cherry Hill, New Jersey

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Had them glaze my tub and shower surround. They left the tape on the borders when they left. I pulled the tape off and it removed the glaze of our other surfaces. They said they always leave the tape on for the homeowner to remove. BS. Their just trying to avoid responsibility, like this was my fault. As for the galze, it started to show minor signs of cracking and chipping 6 months later. This was a rental unit. The tenant called me when it got worse. This was 60 days after the 1 year warranty expired. I texted a rep that day and he said send the pictures to the office knowing of the install date/warranty etc. so I had hope for repair. Hellen, Secretary at JM Refinishing LLC said warranty expired. That's it. I am totally dissatisfied with this product, this company and their service. DO NOT USE. Wish I could choose zero stars. read more

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I signed up with Yelp just to write this review! The service from JM was terrible. First, my tub started peeling in less than six months. Second, I reached out to the company multiple times. I sent several photos, and the response would be, "we did not receive them," or they would request to send another number. When they finally received my photos, Lucy was the first to tell me the tub needed reglazing due to the drippage she could see in the pictures. Finally, someone came out to my home. He shined a purple light in the tub and showed me why/how the tub glaze job was incorrect. He stated he needed to go outside and contact his boss. I waited for him to come back in. I looked out the window, and he drove off. I thought he might need different supplies; nope, wrong. He never came back. I called the company, and they gave me an excuse. They sent out two other guys. They looked at the tub and called their boss but would not redo it. The worker specifically told me that the tub was painted incorrectly. He said the person painted over the caulk, which caused the paint to peel off with the caulk. So again, I call the office. I was told there was nothing they could do. I said I was very disappointed with the service, and his response was, OKAY. I recommend you either get a new tub or pay more for it to be done right by another company. On three (3) occasions by three (3) different workers, I was told my tub was improperly glazed incorrectly; however, nothing was done to rectify the issue. Not once did the owner contact me or try to hear my concerns. Not once! Save $299 or however much it costs now and go with a company that will stick to its work. read more

This company has clearly improved over the past several years. They are professional, responsive and thorough. I would recommend them now. I had my clawfoot tub reglazed by this company about 4 years ago. The tech at the time was a little sloppy. The job was adequate, but not perfect. About a year later, the glaze began to wear and chip. This became more pronounced with time. Luckily, I was given a 5-year warranty, which I was able to use today. The new tech, Pablo, was thorough, courteous and punctual. He did a wonderful job and the tub looks brand new. Stephanie in the office was also a pleasure to communicate with. read more

JM Refinishing - Refinishing Services Near Me - Cherry Hill, New Jersey

My tub looks like new! Excellent customer service and the tech was very professional. In a few hours everything was done perfectly.

The tech showed up at the exact time he said and was very professional. I had a crack in my acrylic tub. The tech did extra work to make sure the repair held up and the crack would not return. Repair is undetectable. Thank you, Greg read more

Whatever you do, DO NOT USE THIS COMPANY OR JW REFINISHING. They are one in the same. for starters they like to remove negative comments, that's a red flag right there. They are a total and complete scam. They have a "1 year warranty" but good luck with them holding to that even after DAYS after their work is done. They do a terrible job and when you reach out to them they take their sweet time getting back to you. You are told that Helen will get back to you (which she doesn't in anyone's definition of a timely matter) but when you ask for her number they won't give it, they won't give you any "higher up" phone numbers. We had tile that almost immediately starting yellowing after their work, they did not paint the full handle in our one bathroom and almost all of the tile in our second bathroom has chipped paint and is textured. Plus a lot of the tile shows paint spillage due to their work. In all the pictures I have , that is their work and what they consider up to to their standards apparently. Please keep in mind the picture of the "dirty looking floor" is not dirty. That's THEIR work. It makes my floor look dirty which disgust me. It's yellowing and chipping, immediately after their work. Mind you we have not been able to use our 2nd bathroom since June 16th since we took all bathroom fixtures out for them to do their part of the job we hired them for. We have a now 11 month old baby that hasn't been able to take a proper bath bc of this!! They legit don't care and are mindless disgusting people for that alone. We haven't been able to have our plumber come back to add the fixtures back bc this company has yet to get back to us with a resolution. Their response was disgusting and they truly don't care. This is a terrible company with poor communication. Save your hard earned money and spend it elsewhere. This company will take your money, give you a shitty bathroom in return and then leave you high and dry. They are beyond rude and will give you attitude. I already contacted my credit card company and plan on going to the better business bureau next. We are still waiting on them to get back to my husband. DO NOT USE THIS DISGUSTING COMPANY Went to the BBB and this company is STILL REFUSING to respond to the attached photos bc clearly they know their work isn't up to anyone standards or even worth a cent of what they charged (over $3,000). My husband emailed them a week ago and they still aren't responding. PLEASE do your research before you use this company check out their yelp and don't fall for their fake reviews. This company doesn't care about the well being of a baby and how their work prevented our plumber from coming and finishing the job. Don't let this company scam or rob you like they did to mine. The pictures don't lie but apparently this company doesn't care. RUN THE OTHER WAY FROM THIS COMPANY! read more

These people are nice to you until they grab your money. If the technician does not do the job right the first time, they will send someone, void the two year warranty and ignore your calls. read more

Unreliable (New Client). I called and made an appointment on Nov 22nd for a bathtub reglazing to be done at my home. It was scheduled for December 4th at 9am. When i called them at 9:12 am on Dec 4th to get an eta, i found out that they were not on the way, AND the person on the phone knew nothing of my appointment. I thought "Hey, mistakes happen", and since he seemed apologetic and interested in making things right, I was not bothered by this. He took my number and said that he needed to check some things and call me back... Today is December 9th and I never heard from them again. Unacceptable! read more

Shower painting was partially completed and company was notified and I was told if they have to send someone out it would cost me an additional $175. Still fighting with them to complete the job correctly. read more

Would NEVER recommend them to anyone again. They refinished a tub in our house and re-did all the caulking and within ten days, the caulking fell off to reveal all mold that was NEVER CLEANED. They did not clean out the old caulk well enough in order for the new caulk to stick. They did a lazy, crappy job. Additionally, when we called to complain, they owner cursed out my fiance and hung up the phone. What a bunch of scumbags, do NOT give them your money. read more

I've hired them to re-glaze my tubs for my rental unit. On their site they've advertised $299.00 servicing NJ area, I texted them to confirm the price they quoted me $349/per tub because of my location. Then finally gave me the $299 price and sent out an technical the NEXT day, however few days after the work was done, the paints were cracked, i texted them back immediately today and ask for someone to come back to repaint the area. The person on the other end of the text telling me that if the paint cracks again they will charge me $150/per tub for the repair, that was from $100 when they initially quoted me, they consistency trying the increase the price and using my location as an excuse to charge additional, I told the person its really not comforting to increase prices everything. The response i got from the business was beyond rude and unprofessional. The response from the business as if they are doing me a big favor for taking the job that I've paid $638.00 for. When asked for time and date the technician will be coming back, the person told me i have to wait until the next technician will be in my area which can take up 2-3 weeks. When they get a business, they fly the technician the next day, after they get paid its 2-3 weeks until a technician its in my area. Unbelievable. Should've checked their BBB rating before hiring them. read more

JM Refinishing - Refinishing Services Near Me - Cherry Hill, New Jersey

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Our experience started off a tad rough when the person handling appts called to confirm my appt on the wrong day. I know the mistake was not on my end since I wrote it on my calendar during our conversation and I would not have picked the day she was claiming I made my appt for. Day of the rescheduled appt I get a call saying she forgot to confirm the day before. This was 15 mins before my scheduled appt time. I had missed the call and called back twice with no answer. Someone finally called back and then said the guy doing the job was running late. I asked how late, she didn't know. He showed up an hour late. The guy who came was nice enough but the job was sub par at best. Yes the price was good but you get what you pay for. He didn't refinish the entire tub. You can actually see where he stopped - he didn't do the front part that leads to the floor. The finish is also super grainy. I'm not sure if that was done on purpose, but the previous glaze (which was here when we bought the home) was very smooth. We'll see how it holds up. read more

Terrible experience. I had my tub reglazed for the second time with them. They did a poor job and the tub had something they called fish eye (I sent them pictures). They also ripped the old glaze off the tile above the tub with their tape and I wanted that repaired. It took them a month to come back out after multiple last minute rescheduling (I work so I had to take off each time). They did not fix the glaze the tape ripped off the tiles and I couldn't tell that as you have to wait to take off the tape. After all the rescheduling and headaches I didn't try to get it repaired again- I was too tired and disillusioned. Now after 6 months the finish is starting to come off the tub. It has been properly taken care of as I had a reglazed tub for almost 8 years before this. I know I have a warranty but I will not bother to call as this has been such a bad experience. I regret using them. read more

Do not use this company. They were terrible and had to come several times just to get it close to right. Overspray on walls and vanity. And now the glazing on the shower floors and walls is falling apart. Called for them to honor their warranty and they told me it was probably mold and not the green colored grout that was existing. Owner was abrasive and tough to get in touch with. All in all a terrible experience. I should have known better then to go with the lowest bidder. read more

JM Refinishing - This is what the shower floor looks like now.. - Refinishing Services Near Me - Cherry Hill, New Jersey

Had my tub reglazed. The technician Luis arrived early, very friendly and professional. The finished product looks fabulous. Will use them again to finish my bathroom walls. read more

Fantastic work. Wow. So awesome. Great Job Martin!!! If you need your bathroom done...this company you can rely on!!!

Called this company and had them come out on October 3rd for tub and tile reglazing. Once everything dried we removed the tape that was used to cover the faucets and noticed that they missed all around the faucets. We can still see the old pink tile color! The faucets and shower head should have been removed to ensure the paint covered everything!! Moreover, it is now the end of November and the paint has started chipping in multiple spots on the wall tile and in one spot on the bathtub. I have reached out to this company via email and phone and have not received a proper response. I was told that the owner would be calling me to schedule a date for someone to come back out but I have not heard anything. This service was not cheap. I regret calling this company. read more

I scheduled my appt. in oct for work in dec. they insisted on a deposit, which I paid in oct. I attempted to confirm my appt. the week before and they didn't answer the phone nor return my calls. After taking a day off work, they never showed up on the appt day and I had to follow up the following week to get my deposit back. they didn't even reach out to me after they were a no show. terrible service and unreliable. read more

I had JM refinishing reglaze my bathtub and tile surround in Hoboken. I had explained to them that I needed two tiles replaced during the quote process. They arrived with no tiles that morning. The technician did make the effort to go and get a tile and did replace as requested but the delay was completely un-necessary. Once the work was done the technician was nice enough to help me with something else and we figured out how to communicate even though he spoke almost no english. All good so far. A week later after it cured I painted the walls of the bathroom and used simple blue painters tape on the tile to protect it from the paint. Wouldn't you know that the enamel peeled off in spots just from the tape?!! I contacted them about it and sent pictures expecting them to repair it. I was expecting it to be a bit more durable. Right now I have no response from them- they completely ghosted me. Not recommended and not professional! read more

Absolutely the worst experience I've ever had with any contractor who performs any service. At all costs, please stay away from JM Refinishing. The woman who answered the phone was amazing, but unfortunately she's the only person in that organization with an idea of how to treat a customer. Contractor showed up on site and decided he couldn't do the job. The contractor then left. This was after three weeks of waiting. Then the home office called me and told me that it would be $300 more because they needed to bring in a second guy. At this point, the owner refused my call. I took a day off of work and was told to just take two more days off so the contractor could return. This has been an awful experience. read more