Horrible and Intimidating behavior from the owner, John Jorgenson. Very responsive when quote was requested. After we agreed on the quote, "JJ" said he could get the job done faster if we paid cash. Fine, He also agreed to level my backyard and bring in gravel for a stone patio. He ended up charging me $200 more than he quoted for the leveling - but the job was done decently.
The fence, however, was a different experience. I provided on 3 occasions the design of the fence I wanted and a copy of the HOA approval. He "finished" the job on a Thursday, but still needed to install treated boards that ran on the bottom of the fence to prevent rot. (My yard was higher than my neighbors). On that day, I learned my daughter would have to go back to Children's Hospital for testing on a previous health issue she had. i was very upset. I explained the situation to JJ, he said I had his word and he would finish the fence. I wrote him a check and left for a few hours. When I returned, the fence was not complete. The next day, I learned one of the posts he installed pierced the main water line to the sprinkler system. (We had everything marked).
In the next few days, it was a fight to get him to finish the job. He yelled at me over the phone and made the following comments: "I tried to save you $$ because you're a single mother - what are you expecting from me??" I tried to stay calm. He came, fixed the leak, but did not finish the fence. Again, I asked him to return and finish. This time he yelled again, said he didn't understand what I wanted. I told him I've sent pictures and descriptions at least 3 times and I had a printed copy which he had. Very simple. Just ensure the bottom of the fence has the treated boards so my fence doesn't rot in 3 years. On that day, during a phone conversation, he made the following comments: "No wonder you're divorced, you don't know how to talk to people" "You have so many projects going on how do you know what you started and what is finished?" "You should be ashamed of yourself - you're comparing the life of your daughter to a fence. You shouldn't care about a fence, you should care about your daughter". The last comment made me extremely upset. If any of you have had a child with serious health issues, you understand it is sometimes difficult to focus on other issues outside of the urgent health issues. I pulled myself together and told him "You need to tell me if you're not going to finish my fence. If you're not, I will find someone else so I can focus on my daughter instead of the fence." I then told him if it was not complete, I would walk to the bank and tell them he cashed the check without my permission.
Today, one of his employees is finishing the fence. This morning, again, he yelled at me, telling me to hurry outside to tell the employee what I wanted because he needed the employee to help with other jobs. I WOULD NEVER RECOMMEND THIS COMPANY, SIMPLY DUE TO THE BEHAVIOR OF THE OWNER: John Jorgenson. (And I ended up paying him more than his quote)
*I provided several examples of texts for review so you can make a decision if you want this type of guy working in your yard. (This is only a few). read more