I'm honestly blown away by JINS. I've always just gone through my optometrist for glasses, and this time I was quoted around $700 for a frame (granted, it was a nicer designer one), plus another $550 just to add my prescription--even after insurance and basic upgrades like blue light filtering. It felt insane. Then I found JINS randomly strolling down abbot kinney, and the difference is unreal. Their frames are actually stylish and super affordable, but the craziest part? The prescription lenses are INCLUDED for free. No hidden fees, no add-ons stacking up.. I even added a rosy cheek tint to my lenses for about $100, which I've literally never seen offered anywhere else. Such a unique touch and it actually looks amazing in person. It feels like they completely rethought how glasses should be priced and designed. Super innovative, transparent, and genuinely worth it. I don't think I can ever go back to buying at the optometrist!! read more

I purchased a pair of glasses for my 11-year-old son in September 2025. The young woman who helped us at the time was friendly and professional, and the glasses were ready within an hour. My son loved them. A couple of months later, one of the screws on the frame loosened and fell out. We returned to the store, and the issue was fixed within about 20 minutes at no charge. The woman who helped us was polite and helpful. Unfortunately, the same issue happened again. In January, the screw loosened once more, causing one of the lenses to fall out and break. This time, our experience was completely different. The man assisting us showed no empathy or apology despite this being the second time we returned for the same problem. Instead, he blamed my 11-year-old son, suggesting he didn't know how to properly wear or remove his glasses. His tone was condescending and dismissive, which was unacceptable. We were told the lens needed to be replaced at a cost of $90, were promised the glasses would be ready in 30 minutes, and that we would receive a text when they were ready. After waiting over an hour with no text, we returned to the store only to find the glasses had been ready but no notification was sent. To make matters worse, the same employee again lectured my son on how to wear and remove his glasses, stating, "Glasses only belong on your face or in the case, nowhere else." He then added that if we returned again with issues, there would be additional charges, as if he were doing us a favor -- despite us paying for a replacement lens and dealing with repeated defects and poor service. This employee's behavior was unprofessional and far below the standard of every other staff member we've interacted with at JINS. I've been a loyal JINS customer since purchasing my first pair in Osaka after graduating college, and I've recommended the brand to others, including my son. Unfortunately, this experience has shown me that I can find better quality glasses and far better customer service elsewhere. JINS has lost a loyal customer. read more

Overall, if it wasn't for the wait I would have left a full 5 stars. Staff was friendly, helped me pick out a couple pairs. Came in at about 5:30, left at 6:45 with a new pair of glasses. Was worried my RX wasn't gonna work. I should have gotten a couple more pairs. I tend to like WP and now I can add Jin's to that list. read more

This was a wonderful experience from start to finish. Tiffany was unbelievably friendly and helpful when answering questions about frames. She helped us walk through a few options based on my prescription. There was a diverse selection of frames and the prices were reasonable. I'm certainly recommending jins to anyone in the area who's looking for new glasses. Thank you again, Tiffany. read more

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I saw a social media ad and came in. I hate myself for that, but I'm also so glad I fell for it. The selling point for me was that their glasses won't slide off your nose. For Asians, this is always a major issue. I have 3 Warby Parkers and all 3 I have jimmied with various tools to keep it on my face. They barely work. I also have other no name brands. I bought a cheap pair in Korea and those were fine, but I wanted to find a place locally so I can get future pairs here rather than travel for them. So I came in and was able to try on everything that caught my eye. I narrowed it down to one and the process was simple! You scan the QR code for purchase and then a sales associate helps you through the process of getting it filled on the spot. We bought these with our FSA card. The price you see listed is what you pay for it including the prescription (as long as you don't do anything extra like blue light filters, etc.). I did just the base one because all I need them for is sitting in front of my computer. So after you purchase it, they say come back in 30 minutes and scan the QR code at the locker. We did and the locker door pops open and voila, you have your glasses! I LOVE mine. I'm so happy with these. They are lightweight, stay on my nose and look great. I loved the frames so much I also bought sunglasses. I will definitely be a repeat customer. read more

Tiffany was an amazing help to me picking my first glasses ever! She was patient and knowledgeable.

Stopped in to get some new frames and had to leave a review because of the amazing service. You're immediately greeted as soon as you walk in, you're given space while browsing and help when you need it. Leguiya and Tiffany were super helpful buying/adjusting the frames that we ended up choosing. read more

Tiffany adjusted my glasses and she helped me and my gf while looking at other glasses!

Happy to have walked in search of new glasses and walked out experiencing great service from Tiff who helped walk me through a dozen or so glasses trying to find the best fit for my face and my needs. With the help of Elena and Jose, we were able to pick a pair of glasses. I would have walked away with glasses but with my prescription and the type of lenses I wanted, I had to settle for delivery. I do love that there is an option for same day pick up though! The amount and variety of frames were awesome and it's so cool that they have collaborations with One Piece and others. Thanks to the staff for making it a painless process. I'm excited to get my glasses soon! It's really worth coming into the store and seeing the frames yourself and trying them on and getting help from the staff! read more

While I know there is a JINS at my local mall about 15 mins away, it's always crowded and the customer service isn't really there. I drove all the way from San Gabriel Valley to Venice because the reviews about the customer service at the JINS on Abbot Kinney were exceptional. Tiffany helped me find a new pair of glasses. She is fantastic. She patiently shopped and found several pairs of glasses for me to try. She offered her honest opinion about which frames looked good on me. It is a busy location, but Tiffany would politely ask the customers coming in to give her a few minutes as she's with another customer (me). She handled everything with a smile. I picked up my glasses today and they fit and look great. Thank you Tiffany for being so knowledgeable, helpful, friendly and overall wonderful. Customers who come to this JINS are really lucky to have a great shopping experience and customer service that exceeds standards. I'd happily drive to Venice again. Thank you, Tiffany! read more

I came in here and loved my experience in the glasses! I had to get new frames and I was met with Levi-Taylor. He was sooo sweet and funny to my boyfriend and I. He made us laugh and he was so cheerful. I am not from LA so this made our visit so welcoming. read more

Great service, amazing selection, and excellent value for the eyewear I purchased. Tiffany was especially helpful, friendly, and made the whole experience easy and pleasant! read more

I came into this glasses shop really wanting to purchase a new pair of glasses and also needed to use the restroom. The staff member who greeted me was very friendly and helpful. I explained that I needed to use the restroom, and they mentioned that customers usually aren't allowed to use it but since another customer was already using it, it would be okay for me to go right after. While I was there, the glasses I wanted weren't in stock, but the staff member went above and beyond to help me order them online so I could pick them up once they arrived. Everything was going smoothly until right after I placed the order...the same staff member told me I actually couldn't use the restroom after all because of a manager's policy. I could tell the employee felt uncomfortable telling me that, which made the whole situation even more confusing and disappointing. It just didn't feel right that another customer was allowed to use the restroom, but I was denied, especially after I had just placed an order and was giving them my business. I left feeling disappointed and a bit frustrated. The staff member was kind, but the inconsistency and lack of customer consideration really left a bad impression. I hope management reconsiders their policy....small moments like this can completely change how someone feels about returning. read more

I recommended my Boyfriend to try Jins since I had the best experience in Jins Japan. I was naive to think the US Jins could emulate a similar experience. This Jins sucks, they told us the glasses would be ready in 1 week and it's been almost 3. If we knew it would take so long we would have ordered elsewhere. One of the employees did the shadiest thing. We visited 10/18/2025 at 12:00pm, and the entire time the lady said these glasses are able to be retuned within 30 days. My boyfriend was inbetween 2 pairs and she said just try one of them and if you don't like it no worries as it is a 30 day full refund/return. She said it many many times. Then the second we pay, she says "sorry these are final sale since you paid with your HSA." 1st of all, she knew we were paying with HSA because she is the one who told us that was even a possibility AND she had to get a separate card reader from her office. She also told us because we are using HSA push "credit" on the pay machine to bypass the pin requirement. In NONE of those moments did she think to mention final sale. My boyfriend then said politely "you should have told us it was final sale" and she said "well I didn't know you were using HSA"... girl wtf??? No apology nothing, just her lying and not taking accountability. So we said ok... can we change the payment method to credit card then? And she said NO, they can't return to an HSA program. Overall left a bad feeling with us, I do not appreciate the dishonesty. read more

First time getting glasses and wasn't sure what type would look good on me. Dropped by Jins on a whim and was glad I did. I met Tiffany there and she was great! I liked her style and knew I could trust her opinion. I told her what I was looking for, and she had me try on a bunch of different ones and then after thinking about it, she grabbed a pair that looked great on me. Frames that I wouldn't have ever thought about trying on. I got them a few days ago and really like them. They're lightweight, well made, stylish and the lenses that she recommended made driving at night so much better. I can see! Thanks to Tiffany at Jins. read more

Shopped at JINS in Japan and had my heart set on a pair that I didn't get. Saw they had a location up in LA and came up. Nearly the same experience, just not, um, in Japanese. Got a lens swap for a pair of glasses and a second pair frames + lenses. Jose helped me earlier in the week over the phone/email AND happened to be there instore and legit couldn't have been more helpful. His customer service was above and beyond when I had called in and was equally helpful and kind in person. Only good things to say. Will definitely return. read more

This was my first time visiting a physical location. There was a big selection, and but the service made it feel less overwhelming. Leguiya was kind and patient. She helped me find the perfect glasses! read more

I had a great experience picking out a new pair of glasses from Jins! Leguiya helped me narrow down my glasses search, and recommended me so many great options. After I initially selected a pair that I took home, I started having second thoughts on my glasses pick. Leguiya kindly let me try on some different options, and return the original glasses I bought. I was able to find a pair of glasses that I love, and would definitely recommend this store to anyone looking for new glasses! read more

Jose and Leguiya were super helpful in choosing my new glasses, and also helped adjust them. They were sweet company and have such great energy. The Jin's glasses are the best and I just switched over to these from Warby Parker read more

Great array of frames and lenses. Tiffany is the best - very knowledgeable, patient, and helpful with selecting frames to match your face and style. read more

Biggest ups to T to the I to the double F any!! Super sick store, geeked out on the design, very awesome porous counter. I had such a fun time perusing and trying glasses on. Everyone here was chill as hell, helpful as heaven. I got Snow Peak sunglasses and I can see clearly now, the rain is gone. I can see all obstacles in my way... read more

JINS is speedy and fabulous. Selection is likely to please most shoppers and the staff is very helpful. Thanks Leguiya, Tiffany and Jose for your help and good humor! Cheers. read more

All of the frames are equal parts unique and trendy and cute, and the service was incredible. I was helped by Leguiya, who was so kind and gave me so many helpful suggestions and opinions for prob 3 hours! I don't normally like the "pressure" of talking to retail employees as i tend to be independent, socially reserved, and take my time, but was surprised at how awesome of an experience searching for my glasses was. Leguiya-- i appreciate your help so much and im so excited about these frames:) read more

Such warm and helpful staff. Efficient and competent. Buying beautiful glasses prescription glasses that were reasonably priced and elegant was a snap. Thanks for the great service! read more

Loved my experience at Jins! Tiffany was great and made the experience seamless. I would 100% recommend coming here and would come back again. read more

Great selection of glasses. Eleena and Tiffany were the best -- in helping me pick out the frames

Ordered my son's new eyeglasses weeks ago. Still no glasses. After many calls with nothing but reassures that they hurrying. School starts this week! No glasses! Now I will have to spend tomorrow running around trying to find an optician that can make a rush pair. What a nightmare experience. read more

Update: We came back this weekend to get my mom's glasses adjusted and once again, Tiffany was incredible. She was so patient and detail-oriented, making sure the frames fit my mom's face perfectly and comfortably. Truly such a thoughtful experience from start to finish! read more

Fantastic service and a super cool location. Tiffany and staff at Jins were personable and knowledgeable. I love my unique and stylish frames. read more

I highly recommend this Jins location! I saw they had a bunch of great reviews on Google and decided to take my chances and see if someone there could help me. I had a really bad experience at the Santa Anita Jins and this is the 2nd time they've disappointed me. I got a new pair of glasses earlier this year that was made crooked. I tried telling the girl at the Santa Anita Jins that it was off-balance. She brushed me off and said it was straight. After being gaslit into wearing the glasses for several months and always feeling like I was cross eyed, decided to make the 1 hr drive to Venice to see if someone could help me. Tiffany helped me out with readjusting and she's absolutely amazing! There was a huge difference in my glasses when I tried them on after all her help. I never realized how badly the glasses were straining my eyes before until she fixed them! She's absolutely a lifesaver and so patient and kind! Any future pairs of Jins that I want I will only buy from this location from now on! read more