My parents and I were all in need of new glasses, and we were so happy with Tiffany's service! She was a big, big, BIG help throughout the entire process. From helping us pick out the right glasses to making sure we stayed within our budget, she was incredibly patient and attentive. She was especially helpful with my Dad and did a great job keeping him on track with our budget. We never felt rushed and felt very comfortable the entire time. It's rare to come across such wonderful customer service, especially when I'm shopping with my very picky parents! Tiffany was amazing, and we truly appreciate all her help! read more

Jose, Anthony, and Karen helped me out today and they were amazing! Loved the process and also love my glasses! Definitely coming back :)

Very impressed with this shop and staff. Jose and Karen were so nice when I told them I just wanted information to learn about the JINS frame and process. All the frames are beautiful, clean, classic and fun. If you only need a single RX you can get them made there in 30 mins! I have a complicated RX and they can make these too, with the "works" : thin lens, anti reflective, progressive, and transitional ( going outside to turn into sunglasses). These kind of lenses are made off site and takes 2 weeks. All the frames are light weight. Most frames have nosepads for my Asian nose! Ha! I had fun trying on a few pair and had Jose take photos of me with my phone. Overall, the cost of the frames with the additional special lenses that I would need are still less expensive than the cost of what I would pay at my eye doctor's. Thank you Jose and Karen for the JINS introduction! read more

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Upon entering the shop with well lit display and smile from the beautiful store manager Tiffany. You immediately knew this will be a great experience stepping into JINS. Not only they got an incredible variety selections of glasses, light weight, cool, bendable, and great value ... You can also bring your prescription and receive your lenses ready in 45mins or pick up from their in-store locker. My favorite was their dragonBall-Z collection and light-weight crushable frame. Definitely visit and say hi to Tiffany and get a pair and experience what Jins has to offer read more

JINS - Abbot Kinney - At Jins Abbot Kinney with Mgr Tiffany and friends Jvo & Noelle testing out their first pair of JINS - Eyewear & Opticians Near Me - Venice, California

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I was driving back up north from SD and decided to stop by Venice Beach. Stumbled upon Jins and remembered that I wanted another pair of glasses for my truck. I was helped my Tiffany who was very kind and helpful. She took the time to measure my glasses custom to my face and even gave me a choice for glasses cases. When I got my first pair up north at Valley Fair mall they didn't do any of this. Took them 30 mins for me to get my new glasses. :) Definitely would recommend people getting their glasses here. read more

I had a good experience here especially with the staff that have been very helpful. Immediately I was greeted and asked if I needed help and I appreciate that. This is probably the best location of Jin's when it comes to customer service. I only managed to get one staff name even though everyone was great! Destiny helped me through the process of purchasing my new glasses! Shout out to her and her helpfulness! I'm glad this location is closest to me because I love Jin's. This location also had store exclusives, which was cool too! I'll be coming back again for my next purchase, thank you staff! read more

Destiny helped me narrow it down and was exceptional! Such a cute array of sunglasses too. I'll be back for regular eye glasses for sure!

I've purchased two pairs of glasses from Jin's and have had an outstanding experience with the customer service. Recently, I stopped by the store again to adjust my glasses, and Jose, patiently and skillfully adjusted both my frames. They did this with no charge and was very friendly. Would highly recommend. read more

I'm honestly blown away by JINS. I've always just gone through my optometrist for glasses, and this time I was quoted around $700 for a frame (granted, it was a nicer designer one), plus another $550 just to add my prescription--even after insurance and basic upgrades like blue light filtering. It felt insane. Then I found JINS randomly strolling down abbot kinney, and the difference is unreal. Their frames are actually stylish and super affordable, but the craziest part? The prescription lenses are INCLUDED for free. No hidden fees, no add-ons stacking up.. I even added a rosy cheek tint to my lenses for about $100, which I've literally never seen offered anywhere else. Such a unique touch and it actually looks amazing in person. It feels like they completely rethought how glasses should be priced and designed. Super innovative, transparent, and genuinely worth it. I don't think I can ever go back to buying at the optometrist!! read more

Great customer service and a fun place to pick out new glasses. The staff is very attentive, especially Jose -- he made the experience even better. read more

This was a wonderful experience from start to finish. Tiffany was unbelievably friendly and helpful when answering questions about frames. She helped us walk through a few options based on my prescription. There was a diverse selection of frames and the prices were reasonable. I'm certainly recommending jins to anyone in the area who's looking for new glasses. Thank you again, Tiffany. read more

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I bought a pair of glasses today-- I worked with Destiny on the purchase. She was kind, helpful, patient and very easy going. She did what most have a tough time doing: she allowed me the space to shop and explore without pushing me. I would highly recommend working with her! read more

Stopped in to get some new frames and had to leave a review because of the amazing service. You're immediately greeted as soon as you walk in, you're given space while browsing and help when you need it. Leguiya and Tiffany were super helpful buying/adjusting the frames that we ended up choosing. read more

Daniel was very helpful from the moment I called the store and when I checked-in. He was very helpful and professional, and handled everything I needed, on point! Thanks again Daniel! read more

This location was twice as far than the nearest JINS but I drove down just because of the good reviews I read and I wasn't disappointed. They over exceeded my expectations. Jose was the one to help me at the store. He must've brought out around 10 frames for me to look at. I never felt rushed. He took the time to explain the frames and even all the different lenses and features. A++ service. I would highly recommend and will definitely be going back read more

Happy to have walked in search of new glasses and walked out experiencing great service from Tiff who helped walk me through a dozen or so glasses trying to find the best fit for my face and my needs. With the help of Elena and Jose, we were able to pick a pair of glasses. I would have walked away with glasses but with my prescription and the type of lenses I wanted, I had to settle for delivery. I do love that there is an option for same day pick up though! The amount and variety of frames were awesome and it's so cool that they have collaborations with One Piece and others. Thanks to the staff for making it a painless process. I'm excited to get my glasses soon! It's really worth coming into the store and seeing the frames yourself and trying them on and getting help from the staff! read more

I was in the area and decided to stop by to have my recently purchased frames adjusted because they had been giving me headaches. The staff were fantastic--so patient, attentive, and genuinely helpful. They carefully adjusted my frames and even recommended adding disposable nose pads to improve the fit and comfort. They included them at no extra charge, and the difference was immediate. I really appreciated the excellent customer service and the extra care they took to make sure my glasses fit comfortably. Highly recommend! read more

I came in here and loved my experience in the glasses! I had to get new frames and I was met with Levi-Taylor. He was sooo sweet and funny to my boyfriend and I. He made us laugh and he was so cheerful. I am not from LA so this made our visit so welcoming. read more

The frames are great, the lens work is bad. The prescription does not even match within tolerance. Delivery of the glasses took over two months to be made; and they did not offer to replace or fix the lens. Get your glasses somewhere else. The value is not worth it if the lens fail. read more

I saw a social media ad and came in. I hate myself for that, but I'm also so glad I fell for it. The selling point for me was that their glasses won't slide off your nose. For Asians, this is always a major issue. I have 3 Warby Parkers and all 3 I have jimmied with various tools to keep it on my face. They barely work. I also have other no name brands. I bought a cheap pair in Korea and those were fine, but I wanted to find a place locally so I can get future pairs here rather than travel for them. So I came in and was able to try on everything that caught my eye. I narrowed it down to one and the process was simple! You scan the QR code for purchase and then a sales associate helps you through the process of getting it filled on the spot. We bought these with our FSA card. The price you see listed is what you pay for it including the prescription (as long as you don't do anything extra like blue light filters, etc.). I did just the base one because all I need them for is sitting in front of my computer. So after you purchase it, they say come back in 30 minutes and scan the QR code at the locker. We did and the locker door pops open and voila, you have your glasses! I LOVE mine. I'm so happy with these. They are lightweight, stay on my nose and look great. I loved the frames so much I also bought sunglasses. I will definitely be a repeat customer. read more

Jose was an amazing at helping me find frames that fit my face. He also gave adequate opinions and feedback that helped me choose the ones I liked. He was very friendly, professional, and quick. He was attentive and nice and made my firsts experience at Jin worth while. Thank you so much and he deserves all the promotions. read more

I purchased a pair of glasses for my 11-year-old son in September 2025. The young woman who helped us at the time was friendly and professional, and the glasses were ready within an hour. My son loved them. A couple of months later, one of the screws on the frame loosened and fell out. We returned to the store, and the issue was fixed within about 20 minutes at no charge. The woman who helped us was polite and helpful. Unfortunately, the same issue happened again. In January, the screw loosened once more, causing one of the lenses to fall out and break. This time, our experience was completely different. The man assisting us showed no empathy or apology despite this being the second time we returned for the same problem. Instead, he blamed my 11-year-old son, suggesting he didn't know how to properly wear or remove his glasses. His tone was condescending and dismissive, which was unacceptable. We were told the lens needed to be replaced at a cost of $90, were promised the glasses would be ready in 30 minutes, and that we would receive a text when they were ready. After waiting over an hour with no text, we returned to the store only to find the glasses had been ready but no notification was sent. To make matters worse, the same employee again lectured my son on how to wear and remove his glasses, stating, "Glasses only belong on your face or in the case, nowhere else." He then added that if we returned again with issues, there would be additional charges, as if he were doing us a favor -- despite us paying for a replacement lens and dealing with repeated defects and poor service. This employee's behavior was unprofessional and far below the standard of every other staff member we've interacted with at JINS. I've been a loyal JINS customer since purchasing my first pair in Osaka after graduating college, and I've recommended the brand to others, including my son. Unfortunately, this experience has shown me that I can find better quality glasses and far better customer service elsewhere. JINS has lost a loyal customer. read more

Overall, if it wasn't for the wait I would have left a full 5 stars. Staff was friendly, helped me pick out a couple pairs. Came in at about 5:30, left at 6:45 with a new pair of glasses. Was worried my RX wasn't gonna work. I should have gotten a couple more pairs. I tend to like WP and now I can add Jin's to that list. read more

Jose was an excellent representative who handled my care exceptionally. I forgot the name of the manager but she also held my car very well.The glasses are pricey but for the quality I recommend them I paid around $200 for my invincible pair read more

Quick service with lots of unique frames. I lived that their sunglass lenses come in unique shades. I picked a dark green which made me look unique. Jose was very helpful when picking the frames I wanted to buy. Tiffany helped when I picked up the glasses and made sure they fit snug. I had old Jin glasses and she also tightened them since they has become lose. Can't recommend this store enough! read more

Tiffany was an amazing help to me picking my first glasses ever! She was patient and knowledgeable.

I came into this glasses shop really wanting to purchase a new pair of glasses and also needed to use the restroom. The staff member who greeted me was very friendly and helpful. I explained that I needed to use the restroom, and they mentioned that customers usually aren't allowed to use it but since another customer was already using it, it would be okay for me to go right after. While I was there, the glasses I wanted weren't in stock, but the staff member went above and beyond to help me order them online so I could pick them up once they arrived. Everything was going smoothly until right after I placed the order...the same staff member told me I actually couldn't use the restroom after all because of a manager's policy. I could tell the employee felt uncomfortable telling me that, which made the whole situation even more confusing and disappointing. It just didn't feel right that another customer was allowed to use the restroom, but I was denied, especially after I had just placed an order and was giving them my business. I left feeling disappointed and a bit frustrated. The staff member was kind, but the inconsistency and lack of customer consideration really left a bad impression. I hope management reconsiders their policy....small moments like this can completely change how someone feels about returning. read more

These people don't care about customers after the sale is made. My boyfriend asked about replacing missing sunglasses. "Sorry. No longer make them." His very expensive glasses broke while he was just sitting and reading. "Sorry: they're broken and we can't fix them. Also, they're four months out of warranty. Want to buy some new ones?" Sorry not sorry. They couldn't care less. I asked them if they can't stand behind their products: "We do." What would they do about his glasses? "We can't do anything." read more

I have a high prescription so was recommended the Ultra Thin Lense add on for an additional $300. When the glasses came, the lenses were extremely thick and unsightly, warping my entire face. I've tried returning my glasses and contacting them but they are super unresponsive and unhelpful. When brought in store, they just told me that the lenses were made correctly and that's how it's supposed to look. I basically wasted $500 on these glasses. Would not recommend if you have higher eye prescriptions. Would love to get more help with returning this product. read more

Tiffany was very insightful and helpful with my glasses she deserves a raise blabkdkdnjdkdndnjd

I recommended my Boyfriend to try Jins since I had the best experience in Jins Japan. I was naive to think the US Jins could emulate a similar experience. This Jins sucks, they told us the glasses would be ready in 1 week and it's been almost 3. If we knew it would take so long we would have ordered elsewhere. One of the employees did the shadiest thing. We visited 10/18/2025 at 12:00pm, and the entire time the lady said these glasses are able to be retuned within 30 days. My boyfriend was inbetween 2 pairs and she said just try one of them and if you don't like it no worries as it is a 30 day full refund/return. She said it many many times. Then the second we pay, she says "sorry these are final sale since you paid with your HSA." 1st of all, she knew we were paying with HSA because she is the one who told us that was even a possibility AND she had to get a separate card reader from her office. She also told us because we are using HSA push "credit" on the pay machine to bypass the pin requirement. In NONE of those moments did she think to mention final sale. My boyfriend then said politely "you should have told us it was final sale" and she said "well I didn't know you were using HSA"... girl wtf??? No apology nothing, just her lying and not taking accountability. So we said ok... can we change the payment method to credit card then? And she said NO, they can't return to an HSA program. Overall left a bad feeling with us, I do not appreciate the dishonesty. read more

First time getting glasses and wasn't sure what type would look good on me. Dropped by Jins on a whim and was glad I did. I met Tiffany there and she was great! I liked her style and knew I could trust her opinion. I told her what I was looking for, and she had me try on a bunch of different ones and then after thinking about it, she grabbed a pair that looked great on me. Frames that I wouldn't have ever thought about trying on. I got them a few days ago and really like them. They're lightweight, well made, stylish and the lenses that she recommended made driving at night so much better. I can see! Thanks to Tiffany at Jins. read more

Tiffany adjusted my glasses and she helped me and my gf while looking at other glasses!

Great service, amazing selection, and excellent value for the eyewear I purchased. Tiffany was especially helpful, friendly, and made the whole experience easy and pleasant! read more

Shopped at JINS in Japan and had my heart set on a pair that I didn't get. Saw they had a location up in LA and came up. Nearly the same experience, just not, um, in Japanese. Got a lens swap for a pair of glasses and a second pair frames + lenses. Jose helped me earlier in the week over the phone/email AND happened to be there instore and legit couldn't have been more helpful. His customer service was above and beyond when I had called in and was equally helpful and kind in person. Only good things to say. Will definitely return. read more

This was my first time visiting a physical location. There was a big selection, and but the service made it feel less overwhelming. Leguiya was kind and patient. She helped me find the perfect glasses! read more

I had a great experience picking out a new pair of glasses from Jins! Leguiya helped me narrow down my glasses search, and recommended me so many great options. After I initially selected a pair that I took home, I started having second thoughts on my glasses pick. Leguiya kindly let me try on some different options, and return the original glasses I bought. I was able to find a pair of glasses that I love, and would definitely recommend this store to anyone looking for new glasses! read more

Jose and Leguiya were super helpful in choosing my new glasses, and also helped adjust them. They were sweet company and have such great energy. The Jin's glasses are the best and I just switched over to these from Warby Parker read more

Great array of frames and lenses. Tiffany is the best - very knowledgeable, patient, and helpful with selecting frames to match your face and style. read more

5/22/2026: update. I needed my glasses adjusted. They would slip down my nose and the bottom of the lenses would cut into my cheeks. A couple days earlier, I called the store and spoke to Jose to let him know about the issue I was having. He was very patient and understanding. He indicated that they could probably fix it and to just come in when I could so they could take a look. Today I stopped by in the afternoon. I got there right when they were on lunch break so we just grabbed a bite to eat nearby to pass the time. Once the store opened back up it was a little busy but we just waited about 10 to 15 minutes for Jose to take a look at my glasses. It turns out that he had the same model of glasses and suggested changing the nose pads from titanium to silicone as they provide a better grip. It only took a few minutes for him to change out the nose pads, but the glasses felt so much better! Jose thanked us for our patience as they were a little short staffed today. He made sure the glasses fit well and polished up the lenses before giving them back to me. No charge for changing the nose pads either. Another example of the amazing customer service here. Thank you so much, Jose! read more