I rarely do restaurant reviews but this restaurant left me no choice.
Went this evening February 11, 2024 for a pizza with my wife at Jim's Restaurant in Arnprior.
We got the pizza and we also got the feeling we were RIPPED OFF by the restaurant.
My wife is a vegetarian and I am not. We ordered an extra large pizza.
One half a vegetarian (green peppers Mushrooms, onions olives and tomato) and the other half a " combination" (pepperoni, mushroom and green peppers).
An extra large vegetarian is $34.10 and an extra large combination is $34.10. Exactly the same price.
When the bill arrived they charged us $34.10 and $9.00. When I asked the waitress about the bill she said it was correct. I disagreed. She went on to say WE added extra items. I said if we did not add anything extra. We ordered an extra large 1/2 vegetarian and half combination pizza.. Should be $34.10. She said we ordered extra items on the pizza. What is her problem?
It was SUPERVISOR time.
The lady supervisor came and said basically the same thing. BECAUSE IT WAS A HALF AND HALF PIZZA, ALL EXTRA TOPPINGS WERE EXTRA.
Okay but we got EXACTLY what was on a vegetarian and EXACTLY what is on a combination pizza right from their menu. NOTHING EXTRA! HALF AND HALF! Simple!
I was getting frustrated and paid the bill and got a receipt and I asked for the bill the server wrote out. She said she has to keep it and would write out a new one for us. Her new hand written one was different than how it was originally written. I noticed it when I got home.
We talked about that bill on our drive home and when we got home I called the restaurant and talked to the owner Greg. He seemed to think the bill was okay and went on to BLAME THE SERVER for not letting us know about the extra charges when ordering because one side of the pizza had three toppings and the other had five. What?????? Now a half and half pizza is billed By the number of items on each side? I didn't see that on the menu.
Great Customer Service!! HAHAHAHAHAHAHA!! Not even close!!
Such BS!! We ordered THEIR pizzas exactly. No changes just a half and half pizza. Then they would charge $4.50 for each extra topping which was two extra on the vegetarian side. What a load of BULLS#IT. Sure seems like a RIPPOFF to me.
I felt that Greg knew his logic was absolutely flawed but he kept spewing BS and finally came to the conclusion that we were overcharged $4.50. His math not mine.
WRONG!!! We were overcharged $9.00 plus tax. My math.
He offered to leave a $4.50 gift certificate at the cash for us to get but I declined it. He thinks we will go back after this BS and a perceived ripoff? He is so sadly mistaken. There are lots of pizza places in Arnprior.
I have been going to that restaurant for decades. This is the first time that I ever noticed an extra charge for a half and half pizza. Greg says he bought the place five years ago and that is how he is charging people. Great. Customers need to be extra vigilant when ordering from that menu in that restaurant. I guess its the first time I had a good look at the bill.
I sure feel like we were ripped off. The restaurant charged extra when nothing extra was provided and that seems perfectly fine with Greg the owner.
He clearly stated to me that this is fine and this is how they charge customers.
He says he has been doing it for years.
Hmmmm,....... treat customers like that......my wife and I both agree that we will never be back.
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