Damian and Dianna are wonderful. My husband and I where 70 miles from home when my car through a…read morebelt. We stopped in to Damians shop close to 5 o'clock on Wednesday afternoon and ask if he could get us in. He got us right in and all fixed within in an hour and said no charge he knows how it is to be stranded. I can't thank him enough. You don't find people like him these days, and even though he is far from my home I will be taking my car to him for my repairs. Thank You Again Pam Okopski

These guys are the real deal! If you need your vehicle fixed expediently and very fairly priced…read morethis is the place for you. Family owned and operated hands down the best place in central Michigan. I'd give 10 stars but that wasn't an option.

Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

They gave me an outrageous estimate of over $5000.00 for a diagnostic test for check engine light…read more Im a women and a senior who know nothing about cars. Shame on you reception woman and old man tech! You lost a customer and my next post is for anyone in the place where I live to NEVER go to you...what were you trying to pull off? Take advantage of a senior women? Your business will suffer greatly! DONT GO THERE! BEWARE

Waited 6 months to get car repaired and then when I picked it up the owner was extremely rude and…read morewas cussing at me. Between the wait time and the owners actions I will never deal with this establishment again.

I had to have a bumper be reattached to my car for $75. It was quickly repaired, and I couldn't get…read morea ride until the next day so they told me it was no big deal. My car was even washed, honest and fast!

First off they are very friendly and helpful! They work fast and do a great job. They even helped…read moreme with a problem on my interior lighting on my dashboard which I had thought was a goner on my old vehicle! Yay! Over and above, great value for the money. They ran a special but I upgraded to the full service since I'm an older woman and filling my tires is becoming problematic! Great job!!!!

After the last snowfall, my car hit a chunk of ice, tearing a plastic shield under my car away from…read morethe frame so it was dragging on the ground. After trying to contact the dealer (no response), two independent auto repair shops (no response), I decided to stop at the Pit Stop where I have gone for oil changes for over 10 years. They immediately saw the problem when I pulled in, and I told them that I would pay them whatever they thought was appropriate to just reattach the shield so it wasn't dragging. After about 10 minutes, they emerged from the pit beneath the car and said it was all repaired. When I asked how much I owed them, they said "nothing." I insisted on tipping them for their time and trouble, but I was amazed that a repair for which any of the shops/dealers would have likely charged me over $100 and insisted on an appointment was handled by the Pit Stop crew at no charge with no waiting. I've always had great customer service there, but this went above and beyond. Thank you, Pit Stop crew!! I highly recommend your shop to others.

Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service…read moreskills and helpful attitude are an attribute to Krapohl Ford!

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a…read moresevere burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

I have been taking my car here for 20 years. You get the feeling that they care about their…read morecustomers and their community, and not just about making money. As a woman, they talk to me respectfully and even though I am somewhat ignorant about cars, they don't 'make me feel dumb.' Their prices are very reasonable, and they seem to be honest when giving you options. For example: 'these three things are a problem on your vehicle, but X is the most pressing right now and you could probably wait to address the other things if you have to.' They generally offer a ride if the weather is bad. I trust them, and really appreciate the integrity with which they seem to conduct their business. Places like this are part of what makes small towns great!

great integrity! amazing customer service! honest and skilled auto techs and fairest prices in…read moregratiot co.!! my daughter had truck repaired for way less than quoted by other shops in the area! my favorite shop!

I love my car. This guy is straight shooter! Quick to the point, Great cars, clean cars and did I…read moremention I love my car! Which shop there again?

This was a great location, great visibility. The owner is a fantastic guy, more than willing to…read morehelp. I can't recommend it highly enough.

I wanted to replace the spider-webbed windshield and missing left passenger window in my friend's…read moreFord F-350 pickup we store nearby. Advanced Glass gave me a very good price quote over the phone and special-ordered the glass; they also set up an appointment that worked for me, at the place we store the truck. The guy showed up a few minutes late, but he did a lot of work to take out the old windshield and took the time needed above and beyond to complete the whole job. And the price was what they quoted over the phone--very inexpensive. Great work for a great price. When my parents there need glass done, this is where I'm sending them!

I would never use Advanced Glass... their workmanship is poor to say the least! The business I…read morework for had doors replaced costing over $20,000. Advanced Glass has had to return numerous time to "fix" their shoty work and they are still not right! As a woman who is working alone quite often I would like to feel secure. If it were up to me I would demand the money back and find a real professional to do the work!