I am giving the 5 stars because of the services. The cashier was friendly and so patient with me trying to remember my cell# The guy that make my sandwich was very good listener and kind. I was commenting of a memory long ago how I used to go in and buy their whole pickles and was wondering if they are still selling it. He chimed in and said yes, and offer me a pickle. Good customer service is hard to come by these days but today is my lucky day. I am tired of tip jar with attitude staffs everywhere now but today I wish I could give these kids at this location more. The store appears to be cleaned and organized. The sandwich was well made but it is JJ ‍ read more

As an Elite Yelper, have to provide a 1 star review. Stopped in and there was 1 person ahead of me with 6-7 other people who were waiting for their sandwiches. It was busy for sure. I got to order and they had to close the store and take no more orders because they are out of French bread. I didn't want French bread, I wanted sliced wheat which I see they had. It's ok, the employee didn't asked, he assumed I wanted French bread. I'm sure the restaurant is good but they're closed at 11:45am on a Friday, because of no bread. Good news, I enjoyed my lunch at Red Robin! You may want to try it as well. :-), never know when this location will be closed on a Friday for lunch. read more

Ok so I don't understand the bad reviews. We do not have a Jimmy John's, but we do have other chain sandwich, restaurants that don't even compare. The meat here is so much better than a Jersey Mike's or Subway. The only thing I'm not sure that I love is the bread. But everything else was fresh and my daughter who doesn't even eat sandwiches I hate the other half of mine because it was good read more

Showed up at 7 to order and the person taking orders said they had enough bread for 1 more 8 inch and that was it. Said it would take an hour to make more. He showed very little interest in doing so, never mind the store hours say they are open until 10. Took my business elsewhere and have no intention of returning. Not the first time service was lacking at this location. read more

I've been to various Jimmy John's over the years. I've never considered them to be a great sandwich place, but their food is usually pretty good so sometimes it's a decent option. I went to the one in Wilsonville for the first time, and it was very disappointing. The biggest problem was that the sandwich maker/order taker was over-the-top unfriendly for some reason (bad day?). But honestly the entire experience was bad. Ordering (as I mentioned) was really bad. But honestly the food was considerably worse than I remembered it being. The sandwich was stupidly put together. With a big glop of veggies wedged into bread, and then the meat just poured out over the side and all over the place. I ordered a potato salad, and paid a few bucks for that, and what I got was, I kid you not, roughly one tablespoon of potato salad. Ugh. Yea.... not going back there. read more

Delivery is hit and miss sometimes long, others adequate I like the new Hot Sandwiches Some staff are friendly others are not. read more

On 5/14 I entered an online order for the first and last time for 7 sandwiches for my employees. Everything went through on line and I received a confirmation on the order for delivery. I started to worry that the order hadn't arrived in the timeframe acknowledged. They called my cell phone shortly after I received my confirmation on line and left a message advising they couldn't fill my order for 7 seven sandwiches because they didn't have enough bread. They said they already had several large orders and couldn't help us. Still not sure if I received a credit for the order. Beware of ordering on line with this store especially if it's for work and people are counting on you. Hopefully this makes it to a manager so they know what's going at their store. Pretty disappointed and not planning to use this store ever again. read more

I've read all the negative reviews and I've never had a bad experience at this Jimmy John's. I live in the area and multiple times I've ordered in person and online. My order has always been correct and the bread is fresh. The times I've gone in to eat both the sitting area and restroom have been clean. read more

Ordered a roast beef and turkey sub to go. When I got it home I realized it was missing the turkey and had only one slice of roast beef, so essentially it was 90% bread. Their excuse was they were training a new person. Pretty sure a 5 year old would know to put more meat on a sub sandwich. read more

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every time I get Jimmy's my order is never complete. look at the Pic. not even a call or nothing for water and no cheese on a sandwich is crazy read more

Jimmy John's - Sandwiches Near Me - Wilsonville, Oregon

Ordered for delivery last night to get a call from the location within minutes, letting me know it will be over an hour and a half to be able to MAKE my order, they were seeing if i wanted to wait or cancel my order. The reason they gave is that they are completely out of bread due to the power outage that happened earlier in the day, which is totally understandable for why the location is out of bread. What I'm not understanding is how the location being out of bread has any effect on making wraps... So your losing money due to not having bread which is out of the locations control, but then your also losing money due to your employees calling customer who's orders can be made to get them to cancel it. I had no words to say to the employee as I was so dumbfounded by the ridiculous call, I immediately said to just cancel my order. I will no longer be supporting this location with my money and will gladly spend it elsewhere. read more

Jimmy John's - Sandwiches Near Me - Wilsonville, Oregon

Whoever manages this store (or owns this franchise?) should consider another line of work!! The staff here do what they can so no blame there.....they need proper leadership! Not only are our deliveries typically not as ordered (or in one case never showed up), but the soda machine has been broken for months! So no reason to use the JJ app as it doesn't reflect what you get. Family was quit buying here, and after last week we are too. Recommendation: find another option! read more

Terrible service. Terrible sandwich. I had just a couple minutes to grab lunch. Decided to swing by JJ's today cause I knew they'd be fast. (Oh how wrong I was). Despite being the only person in line it took a solid 15+ minutes to get 1 sandwich (which was the jimmy Cubano completely drowned in mayo)... despite there being 4 people behind the counter, only one person was working on a large virtual order, which meant I had to sit and wait for my over priced $10 sandwich, while the other 3 employees pretended to do other tasks, complete uninterested in performing their basic job function. JJ's used to be good. Fair to say I won't be going to this location anymore. Their complete lack of awareness, and inability to give just basic customer service is really disappointing read more

Food was good. Service was average. Ambiance was extremely loud with hip hop music blaring with profanity. Young kids enjoying themselves more than taking care of customers. read more

sandwiches are always good, but this location has some thing going on with their air conditioning! Either they don't run it, or it is broken! It was quite uncomfortable! read more

"If you can't be with the one you love, honey, love the one you're with." That Crosby, Stills and Nash ditty was running through my head while visiting Jimmy John's. This location recently opened in Wilsonville and they are putting on the full court press. During both of my lunchtime visits, I've seen 11 employees behind the counter, plus kids with sandwich boards on Wilsonville Road trying to attract customers. This isn't my first Jimmy John's experience and I gave the location at Bridgeport a couple tries last year. And my overall experience remains the same. Why, oh why, is "Gourmet" in the name of this chain? And "World's Greatest Gourmet Sandwiches" plastered on their packaging is just wrong. I feel the same way about Five Guys' marketing. Enough already. They aren't doing anything fancy. Their niche is fast and basic with free delivery. The Jimmy John's menu always strikes me as geared towards students and those looking for a simple meal. They lure you in with low prices for a basic sandwich ($4.75 for an 8" sub and $5.75 for a Giant Club Sandwich) and you pay extra for sides (cookies, chips and pickles) and drinks. No punch cards or frequent dining perks. Their sandwich menu, options (bread, fixings), sides and drinks is smaller than their fast food competition (Subway), as well as my local favorite, Country Grains. The low rating doesn't mean they don't do a few things I really like: 1) Plain Slims ($3.75) are a really nice option for my kids and way less expensive than Subway. It is one of their basic subs, minus the veggies and sauce. 2) Jimmy Chips. I like the Salt & Vinegar chips in particular. Just FYI if you have allergies, their chips are cooked in Peanut Oil. 3) Free delivery (no minimum order) for those days you just can't leave the office. Actually, the reason I knew Jimmy John's had opened is that when I went to Country Grains there was no line, when it is usually out the door. I'm not too worried since they are winding down their operations in Wilsonville and are about to move to their new location in Aurora at Fir Point Farms. Perfect timing for Jimmy John's to open, too bad their sandwiches aren't in the same league. Parking is a mess in this part of Wilsonville, but they have a few outdoor tables for those sunny days as well as a small amount of indoor seating. They are clearly training new staff and were doing a nice job getting this new location up and running. Since their food just isn't my thing, I'll continue to get my sandwich fix from Country Grains even though I'll be making a bit of a drive when they move in a few months. I don't think it is likely I'll ever grow to love Jimmy John's as a local alternative. Crosby, Stills and Nash be damned. read more

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It's definitely not freaky fast. twice I ordered and both times took over 45-minutes. very slow

Fast and excellent service was perfect, just as I had ordered it. It was spotless when I picked up the food.

Freaky fast, as always! Friendly staff added items as we ordered. Sandwiches tasted good. Their EFT machine up front wasn't working so they took our credit card toward their computers on the back wall to run our card. read more

I ordered on app. Came to store, app said my sandwich was ready. Sat in store for over 15 minutes. Went up and asked twice about my sandwich after seeing people who walked and ordered at counter get their orders. My lunch break was over and had to leave. They didn't care whatsoever, barely a sorry. The worst customer service I've had in a long while. read more

Went to Jimmy John's yesterday during a slow time. Was greeted as I came through the doorway and it just got better from there. Very courteous young woman. When I mentioned I was going to take my sandwich home and take it apart to toast the roll, she went out of her way to make the process the best it could be. She held the mayo, dressing and spices, putting them in small containers so I could add them fresh after I toasted the roll and put the sandwich all back together. The Italian sub was delicious and I can't wait for the next one. Friendly service and good food. read more

Waited 30 minutes for an online order and then when I asked about it said they'd get those up next. No just make them as they come in I've been getting passed by everyone who ordered in store without knowing it. read more

This Jimmy John's location is by far the most delicious. The bread baked fresh is just woah. This location in Wilsonville has the BEST customer service. I will often choose to eat here consecutively just due to the great people they hire here, not to mention the great feeling that comes from scarfing down one of their exquisite made from scratch subs. All-in-all, it's a good day when I order JJ's from here. Highly recommend! read more

Jimmy John's - #12 extra guac add bacon add hot peppers easy cheese easy turkey - Sandwiches Near Me - Wilsonville, Oregon

I'm giving this place 2 stars, and I think that's being generous. The people at this location have a problem following customization requests. I have placed orders through the app multiple times and always ask for extra sauce, specifically oil & vinegar. But since other customers have complained about their sandwiches being soggy, I have to call in after placing my order to make sure they give me extra. I've even gone as far as to put additional notes where the app asks for my name (the app provides no area to add notes) to see if they see it, and it still gets missed. I've been told I can add extra oil/vinegar through the app/website, but that employee must not have used the app or website because I couldn't locate that either. The ONLY way to make sure they make my order correctly is to call and verify. If you told me they couldn't read, I would believe you. read more

45 minutes for a delivery to a hotel that is 2 min drive away from this store's location.

Sorry, I have tried several times to leave this review. The people working at Jimmy John's in Wilsonville called me many racial slurs and made many hom*phobic comments to me after calling to report that they made several of our sandwiches wrong. The young man who claimed to be the manager told me he knows where I live and said he was going to burn my house down with my family in it for calling to report this. He was very abusive over the phone, making threats against many groups of people. He reiterated that he knew where I live and would burn my house down in the middle of the night. read more

no longer going to order from here. I understand staffing issues, but to not call your customer and let them know their order is going to take 2.5 hours for mini sandwich combo....i mean come on. No it's not us next time, or we won't charge you and we will get this to you asap. Just a 2-5day refund based on my bank. Not having enough staff is not reason enough to not call. "We don't have time to call every customer" then call the ones that have been taking longer? Don't waste your money, don't bother to tip. read more

Disgusting sandwich. I ordered a turkey with cheese added, on wheat bread, to be picked up by a coworker. What I got was just turkey,mayo, and lettuce on white bread. Ended up throwing it in the garbage. Never tried Jimmy John's before and definitely never getting it again. How is this place in business. read more

Love the service! We ordered delivery and it came so quick! I came with with the food and my mom looked at me and said I can't believe how fast that is! We are ordering from here way more often! read more

These guys a freaky SLOW and freaky inconsistent! They have messed up our orders various times, even forgetting the small things like cutting the sub in half or throwing in some napkins. They have forgotten my chips like 3 times now! Once I received someone else's order. I was told they would apply a $10 discount under my name for my hassle. It has yet to be honored. Currently the situation is that I placed an order at 3:45 and it's now past 4:15. Our order is yet to have left the establishment per their order tracker. That's not freaky fast whatsoever! It's just so disappointing when service is so subpar. I want all of my tip money back, and the bags of chips I paid for. These guys don't deserve any business if they continue on this trend! read more

Blah. Boring menu options and a bland sandwich (#1). The big Kosher pickle was a big disappointment. I don't care how quick they make the sandwiches if this is the end result. I would actually rather they slowed down and turned a product more pleasing to the palate than Elmers glue. Next time I will just walk around the corner to Red Robin -- the product is 1000x better and doesn't cost much more. read more

Worst customer service I've ever experienced. I waited for the girl to come from the back, she appears coughing. I said hi and asked what the difference in sandwich sizes were. She was annoyed and said let me put gloves on to show you. I then chose an 8 inch and asked for the lettuce and tomato on one side. She quickly said I can't do that. Annoyed again. I said ok put it all on and I'll take it off. Then she forgot tomato so I asked her to add. I then asked her why she was so annoyed and if she'd had a bad day. She chucked my sandwich in the garbage and refused my order! read more

I love jimmy johns I really do. But every time I get something delivered they always forget something, chips, 3 ranches (1.50) even after I call and politely let them know, they forget and never bring them. And I always leave at least a $3 -$5 tip every time only to find out they forgot something. This has happened 3 times now read more

We have always had good service and the food very good. They never messed up our order. They have always had fast delivery. They are delivering all the time where I live in Wilsonville. read more

Poor customer care . Did not receive many items that were paid for. Bread was dry and hard, condiments were scarce. Way overpriced. They claim fast delivery, the truth is that don't deliver any distance further that 5 minute round trip. Very dissapointed read more

Terrible customer service. I gave the delivery person a $3 tip on a $7 order only to find out items were missing or incorrect. Called the store, the kid who answered was extremely rude and condescending and no he didn't offer to fix the issue. Not cool treating a loyal customer so poorly. read more

I'm not sure I understand why this place is popular. I looked up the menu on-line and decided on the #9. The picture shows it with nice thick sliced whole grain bread, but when I showed up they made it on a pretty bland looking white hogie roll. I figured, maybe I just didn't order it correctly, whatever. Seems logical that if I order off the menu, I would get what is picture on the menu. The really weird thing was they handed me the sandwich by itself. I then asked for it to go, and, saying nothing, she hands me a bag from under the counter. I ask, 'so I need to bag it up myself' and she tells me they don't do that here. Maybe I'm missing something, but I'm the only one here with 10 employees behind the counter and you want me to bag up my order myself, no napkins, no nothing? Just a blank stare like 'who's this guy, asking for his order in a bag'? Just seemed strange. The sandwich was smaller than a Subway sandwich and just as bland, but more expensive. I guess I just don't get it. I'll take Subway for the convenience/price or drive up to Jersey Mikes for a good quality sub over going here again. read more

...Since my other review isn't recommended... This isn't about the food, but the staff is ALWAYS so damn miserable and rude at this specific JJs. I used to work in food service and get that it sucks. I always go above and beyond to be nice to people who serve me because I get that people treat servers like crap! It's never just one person either who is rude at this store - it's just literally the whole staff. It's a shame because I love JJs but the staff really ruin it here. If I could get my sandwiches delivered I would. read more

After a year of being open and the employees now know what they are doing this store is awesome!! fast clean and friendly employees :)) some things they do are a little off but its corporations rules not theirs... they are only doing their job! if you want a bag you have to grab it yourself as well as napkins! they are self serve this way if someone has 2 sandwiches and doesnt want a bag then they dont waste same for napkins alot of people just take their food to go napkins are paper cost why waste it? freaky fast delivery!! i will recommend wilsonville jimmy johns to everyone :) thanks for your great service!!! read more

I love Jimmy John's. I mostly have gone to another location near my work, but I've been to this one also and was very pleased. The sandwiches are made fast, and in my experience have always been accurate. I love the variety and the ability to tailor what's on my sandwich. Yes, other chains do the same thing, and honestly they do it similarly. But I like giving my order up front and having them take it down and get it right. Seems like I answer the same question about what I want on my sandwich more than once elsewhere. And I love love LOVE Jimmy John's crusty french bread. I'm not so fond of the close-in parking - it's a little tight to maneuver - and I usually park out near the dental office instead. (This is a strategy that might not work in the evening, when adjacent restaurants are open and busy, though.) read more