If you're on I-5 near I 205 Tualatin Oregon it's a nice place to stop. I have driven by it many times and I have to admit it just seemed like another sub shop. Tonight I drove by after 8 pm and thought I would check it out and found out different. I am very glad I stopped, they steam the meat and cheese separately than the bread so they can toast it to perfection. I was pleasantly surprised with a nice selection of sandwiches and even soups as an alternate side. The Hook & Ladder was recommended to me as their most popular and I can see why. Their sub and soup ate more like a meal and they have a nice theme to support first responders. They get the 5 star from me due to the clean restaurant and due to the theme. read more

Firehouse Subs - The 12" Hook n Ladder with chicken gumbo soup. - Delis Near Me - Tualatin, Oregon

I would come here more often but it takes FOREVER to get my food even when it's seems fully staffed yet my sandwiches takes at least 25min even when I order from the app. ???? read more

Yum! I never stray from the chicken bacon ranch sandwich and am never disappointed. Service is always quick whether I order online or in store. Lunch time is busy, beware! Prices are steep but a treat for once in a while is worth it. read more

Firehouse Subs - Delis Near Me - Tualatin, Oregon

After having an issue with another location, I decided to give another go. The place is clean and has ample seating. They keep the fire theme very well. The staff is very friendly and were obliging with food allergies. (Yay, no ER visit for me) the sandwich was turkey, bacon, ranch. The bread was fresh. The sandwich was very good and visually pleasing. I will make this shop a place to go when I am craving a sandwich. Thank you for a good experience! read more

Firehouse Subs - Turkey, bacon, ranch - Delis Near Me - Tualatin, Oregon

We wanted to ordered 30 sandwiches and they said they would only provide 15 unless they were given 24 hrs. advance notice. I found this very poor business practice. All they had to do is peel one employee out to make the sandwiches. We weren't even in a rush to get them made. They just flat wouldn't do it! Went across the street to Jersey Mike's...they were more than happy to accommodate us!! Their comment was "we get paid to make sandwiches!" read more

The other day i was in this restaurant and long story short, i ordered my food and sat down to eat and my sandwich was made incorrectly and was not fully warm in the middle to my liking, i brought it back up to the register and the cashier offered to remake it and another worker (girl with orange and green hair) came up behind the register and was talking over the manager and the cashier, stating she had made the food and that it was perfectly the way i ordered it, then she went back and forth with me for multiple minutes to the point the manager had to tell her to walk away. the food here was not the issue it was the attitude of that employee, manager and cashier were very helpful but the other employee completely ruined my experience here. read more

The firehouse meat ball was a really good choice love the different hot sauce also love the white cheddar macaroni that they offer. service was fast has a really cool chili vibe read more

There was one person in line when I walked in and then when I stepped up, they said it was a 30 minute wait for the sandwich. This is a terrible choice for customer service to put mobile orders over the people who actually take the trouble to come in and want to eat there on their lunch break. I will never go back to firehouse sub read more

They're food might be amazing but they're customer service is lacking. I came in to pick up a large catering order at the Tualatin location...no one offered to help me bring everything to my car or even offer to hold the door while I shoveled everything out one box and bag at a time. Three employees did however stand by the door kicking a ball around. Great job guys. UPDATE - Firehouse replies asking ME to contact the store to place a complaint instead of forwarding this information to the store. Thus, asking their customer to do leg work to let THEIR store know they have issues? Really pulling out all the stops aren't you guys? read more

Great service and really helpful staff, sully at the register gave me sandwich recommendations

Went into this location to grab a sandwich and ended up waiting over an hour, they get a bunch of online orders and have people wait. I thought you know what next time I'll order online and do a simple pick up and not wait there so long. That's a problem too! The iPhone app is horrible, it didn't let me make a firehouse account- it had me call their 1800 number and when I called, I spoke to someone who couldn't really speak English.. it made communicating very difficult. Great food, horrible service read more

Overpriced disgusting food and a franchise owner that isn't around. I spent nearly $30 on the most disgusting meal I've ever seen. My $16 sandwich was a soggy sponge. The mac & cheese was so chalky. I've had better from a box! When I tried to resolve the issue with GrubHub, I was told to contact Firehouse Sub directly. Which I did. I offered to bring the disgusting food back for a refund. I didn't eat any of it! The little manager was unable to help me because the franchise owner was unavailable. It's been over a week and I still haven't received a refund! The manager Noah said he would call me and has not! I don't know who owns this particular location, but they better spend more time in their shop than on a beach! read more

Disappointed for my first visit. Out of gluten free bread so I didn't get to eat with the rest of my group. Sat outside and had two kids meals. Came with sandwiches but missing chips and hats. Self serve? Drink machine was out of order as well so limited choices in bottled drinks. Don't need to come here again. read more

I called at 7pm to try and make edits to my order that DoorDash would not allow. I called every 5 minutes until 8pm with still no answer. Not sure if they unplugged their phone, plugged in their earbuds, or all got plugged and just high asf. Either way it's Fuck firehouse to da grave on da dead homies. read more

There's always been something special about Firehouse Subs. I used to be a loyal Subway guy, so I was a little hesitant to try them, but the good ingredients and the speed of delivery won me over. The prices aren't bad and the portion sizes are good. The staff are always helpful, and the restaurant is clean and welcoming. I have gotten the occasional wrong order where I asked for no cheese on my sub but got it anyway, but outside of that Firehouse has consistently been a reliable place to get a good sandwich. read more

Firehouse Subs - a row of red hard hats - Delis Near Me - Tualatin, Oregon

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Really friendly staff, but really slow service. Really good subs, but really high prices. Really good variety in the soda machine, but really sorta flat. I don't stop by Firehouse Subs too often, there isn't one near me on the east side. But it's definitely slipped a notch. read more

Easy to find from the road Clean and fast service for a reasonable price. Parking can be difficult as next to Cabelas The drill pickles are great The New York Steamer sub is delicious beef brisket and pastrami with cheese read more

Firehouse Subs - Delis Near Me - Tualatin, Oregon

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After reading the reviews I was pretty excited about going to this place. I like it that they do donate a portion of their income to charity. Is located in the mall area so there is plenty of parking. When I entered there were only four people seated at two tables. There were four people working behind the counter. No one said anything to me as I was standing in front of the ordering area. In about three minutes someone arrived to take my order. I ordered the medium size Firehouse steak and cheese sandwich on wheat. It was basically a Philly cheese steak sandwich with the sautéed onions and peppers. I ordered it to go and received my sandwich within eight minutes which was a little bit long for as many people that were working and the amount of customers they had at the time. A portion of steak was decent but the sandwich was flavorless. The sautéed onions and peppers were over cooked. I ended up throwing half of it away. I will try this place again and a different sandwich just to be sure but I don't suggest ordering this sandwich. read more

Firehouse Subs - Menu October 2017 - Delis Near Me - Tualatin, Oregon

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Super disappointing experience here last week. Ordered two subs to go. It took close to 20 minutes. In both cases, they managed to get every single element wrong. Wrong meats, wrong bread, wrong toppings. The four teenagers working there without any semblance of adult supervision were likely simply in "don't give a crap" mode. More disappointing, I sent a note through the official website noting the terrible experience, and they didn't even bother with a reply. read more

My first trip here was a quick meeting between meetings and training for work. I hadn't heard about it but was instantly happy we went. It was delicious and fast and way better than the other national chains. I'm a fan of warm subs and that's pretty much all they have. Yay! read more

Instead of being my favorite hot-sandwich place, I now sadly refer to them as the "hot mess" sandwich place. Food: A People: B+ Restaurant environment: F Takeout process: F Parking: C- On the positive side, for me they make the best hot sandwiches in the southern burbs, and I've been fortunate to live only a couple miles from them. Their people are usually friendly and helpful. I've probably been there 50 or 60 times at least, and can't recall ever having a bad interaction there. On the downside, their restaurant has always been a really unpleasant place come to. A pretty bad parking situation, a tiny cramped dining space with tiny tables stacked back to back with other tables. Often a big long line to order, very long wait times for them to complete your order, and a big pile-up at the drinks machine. During covid though, they "fixed" all that by putting together what eventually became a really effective take-out process and reward program. Order and customize food from the app, show up, find my food waiting for me, pour my drink and walk out. Awesomeness! Now they've reverted. No more takeout rack, their app is broken, and even if you do order via their website, you will now have to navigate through the long order line to get your food as they no longer have a take-out rack. OWCH! Why even offer take-out at all then? I'm going to have to stand in line either way, I may as well order from the line, at least that way it will be fresh and hot. And their rewards process is effectively gone (bummer since I think I had a couple of freebies saved up). Really sad to see, but unless I'm going their off-hours, it's no longer a place worth going to imo. read more

I had never had Firehouse Subs before but a co worker was ordering so I said what the heck why not. I was totally in love with the sandwich and 100% will eat there away. Subway is has nothing on Firehouse Subs. read more

Usually really business so the wait is longer than expected but as far as sandwiches go. I love them.

Service was friendly straight up. The place was packed at 1:30 on a Wednesday not surprisingly for the area which I feel I had to grow some cahonas to have the courage to even enter this packed shopping center. Social anxiety be damned right? Exposure therapy, sure? You can order pickup, take to-go, or sit down (if you can find a seat). The drive through running along the side of Firehouse is for the Wendy's next door. It's deceiving. I'm imagining being stuck in it now and being forced to eat Wendy's with shame. They have about ten different varieties of subs but you can build your own. They run small, medium and large $4.99-$12.49. Even for a packed place, service was pretty quick and with a smile. We got the New York Steamer (corned beef and pastrami melt add pickles) and The Italian, both on white though they offer wheat too. Make sure to look at the sign showing sizes to gauge your appetite. The small is about as big as a slider. Medium seems to be the way to go for most (I should have looked at the sign as the small only dented my 18+ hour incidental fast). My bad, not theirs. Sandwiches were good. You know, good. Light years above subway. They sit well in the stomach. The medium was worth the price, the small, nope. Better to take the extra half home if you have a small appetite for value's sake alone. read more

Firehouse Subs - Medium Italian - Delis Near Me - Tualatin, Oregon

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For a chain sandwich shop, they did a great job of incorporating little bits of Tualatin (look for the crawfish and the pumpkin regatta as well as Mt. Hood) in the mural on the wall. When Firehouse Subs opened in Nyberg Rivers earlier this year, my boys were eager to try it. One in particular loves meatball subs, which is one of their specialties. We typically frequent Subway, so I was curious how they would compare in his eyes. And he says it is a draw. At Firehouse, their subs come in two sizes (medium and foot-long) and like Goldilocks and The Three Bears, one size seems too big and the other too small for my teenager on any given day. We always feel like we order incorrectly. I'm usually happy with one of the 'Under 500' subs on a smaller bun. I love chicken salad in general, but when I order the Momma's Homemade Chicken Salad, I've been disappointed. It is a bit bland for my taste. I've been happier with the Hook & Ladder Light and the Turkey & Cranberry. My son loves the Freestyle Coke machine and so do I when we visit on a quiet day. Otherwise, I agree with the other reviewers who note it can cause a hold-up around the order line when people are stuck looking at all the choices. Also, our experience is that food takes longer to arrive and the prices are higher than Subway, which is my direct comparison. Two things I especially like about their system is they ask when you are ordering if you want a pickle on the side. If you have a kid (or an adult for that matter) who hates pickles, you'll know it is nice not to have that little surprise when your food arrives. Also, it is a great (and easy) donation to just round up your tab to donate to their foundation (http://www.firehousesubs.com/firehouse-subs-public-safety-foundation/). The interior is cute as a button with the fireman theme and Dalmatian table tops. Staff has always been nice and usually do a group greeting when we enter. I am also amused by all their hot sauce options and their own brand of sauce for sale in a fire hydrant container. Their marketing department gets an A for effort. read more

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I tried this place in Medford and I loved it. But I just went and bought lunch from the Tualatin location and my Mac and cheese was cold, it tasted like it had been frozen and thawed :( The salad wasn't good as the ingredients didn't seem fresh at all. I am super bummed.... I hope your lunch is better than mine was. read more

$7 for a small sub??? and then over $15 for a whole sub! ridiculous to say the least. I would rather go to a restaurant and get a burger for $12-14 with fries to eat this garbage. read more

The food is good but you'd better have time to waste. I order in the evening and the kids working at that time are always late and often make mistakes with toppings. They try but their efficiency and sense of urgency is just not there. You'll usually get your food in a bag that's covered in greasy fingerprints or other ingredients from the sandwiches, too. Oftentimes, you'll just be handed your sub in the box without a bag. Eat here if you don't mind waiting and protecting your clothes. read more

Got a philly cheesesteak. I cant believe I paid $5 69 for mostly bread. It have very little meat and about 10 pieces of onions and 3 pieces of bell pepper. I really felt like I got ripped off read more

For some reason their bread at this location is better, more fluffy vs other locations which is kinda flat. I mean it's edible but I prefer the bread at this location. I love their sandwiches and I'll still keep coming back. read more

We ordered 3 hook and ladder subs. One wheat and 2 on white bread. Ordered one with extra mayo and mustard. We got 3 subs with white bread and no mustard. And the bread was soggy on half. We have company from out of town and was bragging about Firehouse. I was embarrassed and ashamed to serve this to my guest. read more

Second time here. Both times the customer service is outstanding. Welcome as soon as you step in the door. Asked questions and got response right away. The sandwich selection is good. First time I had the Italian. Very tasty. Second time I had the pastrami. Ingredients were fresh and taste well. I have two complaints 1st is the pastrami is ok. Not great not bad. For me the best pastrami is from Togo's. This had very little pastrami flavor. The 2nd complaints is amount of food (meat) to bread ratio and cost. The sandwich is good but for what I'm getting the cost is way overpriced. Researching found a single meat sandwich gets 6 oz of meat for a large at 12.49 I was expecting more. Suggestions lower the price or increase to 8oz of meat. Had the chili for the second time...liked it but still overpriced for the amount I got. Dinning room was clean. Watching the staff they were always doing something from making food, helping customers or cleaning but still had time to stop by and ask if everything was ok. Customer service again is excellent. read more

Poor customer service, my friend and I have been on hold over the phone for 2 hours now and have not been attended to by any representative at all. We need a money refund on a sandwich that we didn't order in an online order and they will not answer any phone calls we give them read more

Subway who? Oh yeah, I used to date her, we went out forever and I was loyal to her, sure she tried some new things to keep me interested but it was just stuff the others were already doing. I wasn't really looking for a new interest in my life but isn't that always the way, when you stop looking that's when you find the one. The Wife and I are into volunteering for public safety, I help the police, she helps the fire department, so when she found out about Firehouse Subs and the good they do in so many communities we decided to try it. We didn't expect much just hoped for an edible meal. What we found was an amazing sub sandwich place with innovative recipes and steamed to perfection. My favorites are the Steamer and the Smokehouse, but I haven't had a bad sandwich here yet. You get the typical assortment of chips and a drink, but the upside on the drinks is they the Freestyle Coke Machine which gives you exactly a bazillion and six flavor combinations which is good. Waiting for the people in front of you to choose is less good, the younger the person, the longer the wait. However, for these sandwiches and the customer service it is a small bump in a generally smooth road. One thing I ask of you, when the cashier is getting to the climatic end of taking your money they will ask if you want to round up to the nearest dollar to donate to their grant program. This allows Firehouse Subs to bestow equipment to departments in need as well as education. It is very important work, check the good they do on their web page. Good food, great people and a noble cause, it is a mighty powerful trifecta. read more

Wow what a sandwich! This Firehouse sub place kicks the crap out of any Subway or lameo Quiznos sub. My next favorite for cheap, fast subs is Jimmy John's but even they suck compared to Firehouse. This location always turns out a great product too, I will definitely be back here as often as possible. read more

Firehouse Subs - Large and in charge (hero) - Delis Near Me - Tualatin, Oregon

My husband and I really like this place. The sandwiches are warm because they steam the meat before putting your sub together. The stream helps melt the cheese and any dressings you have all meld together giving you a flavourful sandwich. They also have a hot sauce bar on the counter that you can try different sauces or add then to your sandwich. I like there sweet tea, it's made with can sugar and try a brownie, they are really fudgy and remind me of something my mom used to make. Even though this is a chain, Firehouse Subs is dedicated to helping our local firefighters and first responders by raising money through their foundation. read more

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I will preface this review by saying that this was the first time I ever visited the store, and that there were almost certainly better items that I could've selected. Having said that, I have to say that I got the wrong sandwich. I ordered a beef brisket with cheese and some other items on it, I don't recall what it was called. What I got was a sandwich with beef and barbecue sauce only. Actually, very bland and quite dry. That was not what I was looking for. I would feel differently about it if it had been busy. It was not busy- I was one of only three other people who had an order in, and two of them were ahead of me. In all fairness, everyone was courteous, the place was clean, the food seemed fresh enough and prepared to order, but I think that when all you DO is sandwiches, you need to be dead certain about the sandwich. And since I very seldom eat at sub sandwich joints, there's not much chance that I will be back. read more

Great subs. Good service, this beats subway hands down. Also good cause helping firefighters

Waited in line for 20 minutes to purchase a gift card, only to be told you must pay in cash for anything over $25. That would've been nice to know in advance. The cashier said it was to prevent fraud - are you sure it wasn't to avoid paying cc fees? Oh well, lost a family of regular customers over it... read more

Gave this new sub shop a try the other day. It's a small shop, and it was pretty crowded on the weekend lunchtime we visited. It's not entirely clear what the ordering process is - there were lots of people milling around inside the front door, but the order register is at the far end... I think they were waiting for take out or a table. Anyway, we ordered (wish they had some printed menus to look at, rather than the board above/behind the counter). I had the Turkey Bacon Ranch on wheat bread. It came served warm and was pretty tasty. Not a lot of bacon but the flavors were pretty good. The guys both had the Smokehouse Beef & Cheddar Brisket. They ate it, liked it, but didn't love it. The pickles are dill but are that weird bright yellowish green that usually signifies canned sweet pickles. The drink machine is one of those Coca-Cola Freestyle machines. Lots of choices, but because there are so many choices it takes f'in forever for people to make up their minds and get their drinks. They would do well to have a separate fountain for water. The drink line was pretty crazy. I thought there was a drive-thru for this place since it's right next to the front door of Firehouse Subs, but it's actually for the Wendy's that shares the building. Not sure we'll be going here all the time, since there are already a bunch of sub shops within a 1/4 mile. Plus, parking at this center is insane. read more