Four stars for McDonald's might be a stretch, but this is one of the friendliest ones I've visited in a long time. The counter guy (maybe manager) was so pleasant. Also, you're not forced to use the kiosk like at other locations. The Westside has the Eastside beat on fast food service. No need to talk about the food, you all know what they offer. read more

Got yelled at for asking for extra buffalo sauce, then came back later and got a cheeseburger with no meat. Unacceptable experience. read more

McDonald's - a pattyles burger - Burgers Near Me - Tualatin, Oregon

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I definitely appreciate service with a smile. Doing a bunch of delivery driving and ended up here. I love that McDonald's has pretty delicious lemonade so on a humid night I can get something slightly hydrating like that. I also wanted a salty snack so hay, large fry... They seriously filled a bag with fries - thanks folks! The fries were even fresh and hot - you would be surprised as that is, many times, not common. read more

I ordered an iced coffee using my rewards on my mobile app because my points were going to expire. I don't order iced coffees from McDonald's so I didn't know cream and sugar were automatically added. I thought I was going to get a plane iced coffee. When the lady at the window went to hand me the iced coffee I stated I didn't want cream. She said "this is iced coffee" and I responded yes but I didn't know it was going to have cream. She asks me if I ordered thru the mobile app, I said yes, she says again this is iced coffee. I say again I know, but I didn't know. I asked her if there was any way to just get it plane with nothing added. She slammed the ice coffee down with annoyance, asks me if I want sugar and I tell her no and that I'm really sorry and had I know I would've opted for no cream or sugar. I profusely apologized to the point of almost crying because it was an honest mistake. You should never treat your customers this poorly. It was an honest mistake and out of everything, a simple iced coffee. Mistakes happen, on both ends. I've had plenty of McDonald's orders incorrectly made where it wasn't my fault. Please be more kind, a smile goes a long way versus a grumpy demeanor. Shall I mention, no one was in front of me in the drive thru and I waited 5 minutes for an iced coffee which then took 10 seconds to remake. read more

Horrible customer service and experience. And the generic reply from corporate takes the cake. read more

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9pm 9.19.2023. No prices posted on the drive thru menu. None. Enough said. Ridiculous Should have taken a pic but I was WTF'ing so hard I just pulled up... read more

I got the 5$ meal and I'll I got was a mchicken and fries that's it!!!! NO CHICKEN NUGGETS... I want a refund. read more

Food was hot and tasty....and that's it. This is the first time since 2020 that I've set foot inside a McDonalds. Cold and impersonal was the first thing that came to mind. The store was clean but dimly lighted and dreary with these giant cell phone looking things where you order. They make it apparent that you are not to interact with another human being. Went to the restroom and it had a keypad...had to find someone to get the "code." What an ugly, inhumane experience and judging by the other posters, the drive-up isn't much better. Go back to more personal contact with carbon based life forms...it shows that you care about customers. Have a manager on site who can oversee quality and resolve any issues that arise. Train your staff on courtesy, basic manners, and hygiene. This experience was more like living inside a bad Netflix sci-fi movie. read more

The establishment was very nice, and clean. Restrooms need a code to enter, and they looked like they upkeep it often through out the day. Unfortunately the customer service was slacking. No one acknowledged us while trying to order. We ended up just ordering using there Mobil app. Fries were delicious and fresh. The water feature was a nice touch and beautiful. read more

This location always gets my order wrong. About 95% of the time I order DoorDash or order from this drive thru, I have a missing item in my bag. This location does not triple check their orders for some reason. I call them The McError. read more

The only McDonald's in town that stays open all night long, the availability of this location is great. However, sometimes on busy nights you may have long wait times, and much of the staff seems disgruntled, sometimes rightfully so given the rapid working conditions and the staff shortages. Their food is a hit or a miss, and while some items are great, others are just so-so. The two lanes for drive thru are a definite plus and really speed things up, but they can be difficult to access, with only one pull in spot available from Boones Ferry Road. read more

My daughter is a big BTS fan so I ordered a BTS meal (10 chicken nuggets with large fries and slushie) to surprise her when I got home. But sadly they didn't give the BTS themed bag for this special meal. Personally, I feel that if they advertise the meal with the BTS themed bag they should serve the meal in the bag like the Happy Meal.. Hopefully they won't miss it again and disappoint other customers.... read more

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Went through the drive through, usual long line, which is fine.. got to the order spot and the person was not pleasant. I asked for a meal, and they abruptly just said , "Coke", and it wasn't posed as a question, so I asked what they had said, and they repeated "Coke", and I said what drink I actually wanted, and then they just said, "drive forward". Not if I wanted anything else, no total, nothing. Made me feel weird.. food wasn't even correct, read more

I understand the company feeling they need to ask high prices for sub par food, but when they have houseless living in the woman's restroom and door was locked even with a code that's more than troubling. I pay over price on food and can't use bathroom because someone is living in there basically? Won't return to this McDonald's again. Ambiance is - to me over both these reasons. read more

A mess crew at the airport took to long for as many people behind the counter would recommend not eating here at 4am

When put in our orders clearly we received our food they forgot our sprite so we asked them for it and got it then we checked the food and they forgot our nuggets so we went back through and they refused to give our us our nuggets THAT WE ALREADY PAID FOR! read more

More like SLOW food- this is NOT FAST food! This location is the WORST! The staff is rude and ridiculously SLOW!! No matter what time of day! I now drive further just to go to a different, more professional location that actually is FAST! read more

Just left and my only regret was not getting the lady's name so I could shout her out in this review. My experience was one of the best I've had at any restaurant. The place was clean, the service was cheerful, the food came fast, and it was HOT My new fav McDonald's! read more

Very unhappy with my service. Got no sauces with my nuggets even though I asked for dosandddddd I got tomato's on my McDouble? Like tomato's don't even come on a McDouble..... I didn't ask for it but ok? Other than that it's ight.... read more

McDonald's - Nasty ass tomato - Burgers Near Me - Tualatin, Oregon

Slowest. McDonald's. In. The. World. Took me 36 minutes to get my food in the drive they are 1:45AM. Drive thru only had 4 people in front of me. read more

Raw burgers, long wait for drinks. Unsatisfactory on May 27, at 2:30 pm. shut it down and fix it! read more

Manager is rude and spends more time on the phone than working. They all always disregard walk in customers and DoorDash drivers. The employees never have their hair up and their masks worn correctly. Would avoid this location altogether. Even amidst a pandemic it isn't unrealistic to expect acknowledgment when walking into an establishment. read more

Just had a wonderful experience at this McDonald's. I work from home and will somewhat regularly place an order on the mobile app, hit the drive-thru real quick, and get back to work. This morning, I went in as part of this routine, however, as I pulled into the parking lot I found that my phone had started doing a software update so there was absolutely nothing I could do to get the code to provide at the drive-thru. Dressed in shorts, flip flops, and a t-shirt (again... working from home, and had no intention of needing to be "ready for public") I went inside to see if they could assist (I was hoping they could pull up my order using my name, or something...) Unfortunately, without the code from the app, they could not process my order, FORTUNATELY, the manager understood my dilemma and just rang it up at zero charge. I offered to pay for it, no problem, but she just said, "This one's on us today, have a great rest of your day." Such a pleasant surprise and kind gesture. Thank you! read more

This is gonna be a long one, but it's WELL deserved!! First off, the night Manager seemed extremely irritated from the get-go, and had an attitude from when you first came over the speaker in the drive-through. Then once we picked up our food he quickly shut the window before I could even ask for ketchup. Then he proceeded to look me in the eyes, give me a what I would call a disrespectful type grin before Completely disregarding me trying to get his attention and blatantly just walking around the corner! Then when I received my order, not only were the fries not even halfway filled up in a large container but they were cold and soggy. So I went back through the drive-through, was trying to be extremely polite and the female that was working with him started having an attitude after whispering something back-and-forth with him.. Then she called him to the window and from the start he acted like I was in the wrong for even bringing up the food incident. Then he proceeded to tell me that my mobile order couldn't be fulfilled because their restaurant was going to be closing in 30 minutes even though it went through on my app. I showed him the screen of the mobile order going through and that it was at his restaurant and he just completely shut down and told me there was absolutely nothing he could do. So I gave up, started to drive away and one of my backseat passengers got in a little fight with her boyfriend and said a little bit of profanity towards him and the manager of this location literally stuck his head out the drive-through window as another customer was pulling up... And his words to me were exactly this "bitch fuck you, you dumb ass hoe" I'm sorry but that was entirely unprofessional!! Coming from a manager of a business who has to do with hundreds of people on the daily, for him to come at me and say something like that especially with another customer coming up to the window?? Like why would that franchise want to have somebody like that represent them and be a manager for them? I was absolutely appalled and disgusted by his choice of words, And the way he must think of women because if he'll do that to somebody he doesn't even know when he's a MANAGER, on duty, I can only imagine how he treats the women in his life when he is not working!! Regardless, the whole situation was extremely unprovoked and extremely unprofessional and I am going to do everything in my power to make sure that this does not happen to somebody else and at least demand an apology from that manager himself although that will not make it any better. As a matter fact I think he owes the people who pulled up behind me an apology also! I would maybe reconsider who I have as a manager if I was the franchisee of this specific location. Because going to anybody the way that manager came at me and my passengers in my car, especially me being a woman.. Being called that by somebody who is supposed to show me respect especially when they were given respect Should not be tolerated at a place of business, and absolutely will NOT be tolerated by me! read more

Disappointing. All I can say. Negative 2 rating. I went through the drive through with five other cars in front of me, waiting for my two ice cream cones. The worker has a black ear piece in and was scratching his junk... he proceeds to grab cones with his hands without any gloves or hand-sanitizer on his hands. Bare handed made our cones with his nasty balled touched hands and gave us our cones. Which we couldn't eat because of contamination. Disgusting and I have no words but that. Never eating at this Mc Donalds again, I would think they would know protocols especially after covid. read more

If I could give this place zero stars I would. The employees are rude and don't even acknowledge people when they walk in the door. There was a line of 3 people to order, an older gentleman asked if someone was going to help us and the manager yelled across the room to use the kiosk or we could continue to wait. All 3 of us left. This is horrible service. I went to the other mc Donald's a mike away and got served right away and the employees were fantastic. Both restaurants were equally busy. read more

Hi, you served me an expired pie in the drive thru... Should NOT have to check my food before leaving or worry about reading a sticker. Ate the pie and then noticed I may get an upset stomach. Food poisoning is no joke! I wonder what else you don't care about while handling the food... Update: new visit. It's my 3pm lunch and I got another pie this one has no sticker on it! It could have been made at 6am and just another superly expired pie. This place needs to get shut down read more

McDonald's - Expired pies is this McDonald's specialty. BBB complaint here we come! - Burgers Near Me - Tualatin, Oregon

So much for fast food...The drive thru is extremely slow. They closed a lane and are still slow.

I made an order with home delivery and it never came to me! When I turned to McDonald's, I asked where my order was, whether it was taken away, whether they could check what they answered me - that they couldn't help and suggest it too!. And the money was withdrawn and no one returned it to me! Simply irresponsible read more

They might as well refuse to take any kind of special order because they mess it up every single time anyway. After waiting for over 10 minutes, I get home to discover the burger I asked to be plain had everything on it. read more

Had a great day with my two grandsons ages seven and five. On our way home my seven-year-old wanted to go to McDonald's. We walked in and were literally the only people inside & maybe there were five cars in the drive-thru (it was about 7 PM) My Seven year old had to go to the bathroom needed a code. We asked her for it three times and was told " i'll be with you in a minute" this employee only needed to give us the code but twice told us to wait a minute as she was taking food out to cars out front. When I told her "she could speak it to us on her way out the door" she told me I needed a mask. Did I mention that we were the only three people in the place... she then blurted it out so fast neither of us understood what she said and when I asked her to repeat it again she said I'll be with you in a minute!? We left. Their second choice was MOD Pizza in which the staff was friendly welcomed us when we walked in the door and thanked us when we left. And then to Peachwave yogurt company where we were greeted with a smile and thanks for coming in...Shame on you McDonald's no wonder you're only getting one star ratings here! read more

I've ordered breakfast here numerous times. Why? Because the number 2 meal is my fav. Make the drink a Carmel frappe pls! Customer service needs a lot of work though! Cashiers from drive through are always yelling "what? I cannot hear you" THEN PLS UPGRADE YOUR MIC OR HEADPHONES! Omg. read more

They claim the shake a machines down every night sounds like a lazy crew if anything. I worked at McDonald's as a teenage and the shake machine doesn't break down as much as they say it does. read more

They do well considering it's fast food. Our door dash orders have always been correct! I cannot believe people are complaining about expired pies... you know they are frozen right? Then just hot held. They don't "expire" at the time suggested they just don't taste quite as good. Lol. Anyways it's good for the price and door dash has always been quick read more

Worst customer service by supposedly manager by the name of "TODD" today. I work pretty close to this Macdonald and have never had an issue here until today. I did a mobile order and went inside to pick up and go. These employees one specifically in a gray jacket, he looked maybe 15 but I'm sure much older to be a "Manager" he was incredibly rude and obviously couldn't do the minimum of his job duties. There were two people as far as I Knew that had mobile orders. While he was joking around playing with his coworkers during a busy (lunch time) he flung a bag on the counter and said "mobile order" no number or no name. Nothing - Then again flung another bag and said "mobile order". I've done a few mobile orders here and they've "always stated the order #. After I asked him what's the Mobile order to know which was which - if one was possibly Mine. he stuck his hand in one and said "well did you get cookies" he was ridiculously unprofessional and as if it was asking for way to much then to do his job and state what order was for whom. He made a very easy process incredibly unpleasant and unnecessary. After I asked who the manager was which was supposedly him and he didn't even have a name tag on. I asked for his name and after he thought about it while saying "uhhhhh, Todd" I knew he made it up. Do better or have higher expectations for your employees especially supervisors. read more

If I could give this place a negative number of stars, I would give it a negative 100. The person taking the order appeared to have trouble understanding the order as I had to repeat it several times. When I picked up the order the lid on one of the coffees was loose so that hot coffee spilled all over me scalding my arm. Later I discovered instead of what I ordered, I mistakenly got two SAUSAGE, egg, and cheese biscuits. I wound up throwing the food away. The whole experience was a disaster and a waste of 10 dollars. I submitted a complaint on McDonald's website, but their response was to tell me they couldn't find the location of the restaurant even though I gave them the address on the receipt. Terrible customer service all the way around! read more

Horrible customer service did not ask if I wanted sauce and gave me the wrong flavor of slurpee.

I'd leave a negative star if possible. Waited in line for 20 minutes. Ordered. Paid. They shorted my order so I went back to the doors to tell them. They're locked. Restaurants are OPEN FOR BUISNESS. Told me inhad to wait again in t he drive thru that is out to the road still. So mad. So I called. Its busy like its off the hook. I just want my money back!!! Ill never give you my money again.!!!!!! read more

We are regulars here. Maybe 4-6 times per month. We have always had good fast service any time of day and good food... breakfast sandwiches, burgers, chicken nuggets, shakes, cokes, and fries mostly. And the price is less than competitors and even slightly less than other area McD for comparable orders. If we want good fast food, this is our go to McD location. read more

This location has the most incompetent staff/manager that I have ever had the displeasure of experiencing. In the early morning hours of 12/30/2019 ,My Fiancee after an Overnight Shift at the airport , decided to stop at this location to grab myself and her some breakfast at the Tualatin Location. She made our order on the McDonalds App before the headed there from Portland. When she arrived there not only did they not have our order, but she was met with rude, condescending, and downright disrespectful questions from the staff and manager who was on duty. Questions and comments that included "are you sure you ordered with mcdonalds", are you sure you have the right location?, it's not on our screen, please move you are holding up the line. Keep in mind my Fiancee had the confirmation pulled up on her phone showing the location and confirmation on the McDonalds app. They couldint even show the common decency/customer service skills to try and help one of their very loyal customers figure out exactly what went wrong with their order. They showed no empathy, provided no solutions and completely disrespected her. We will never go to this location ever again. Manager Description on duty tall , dark complexion, dark combed back hair with a latino/middle eastern accent, he also was blocking his name tag otherwise we would have his name as well. This is also not the first issue we have had with them but it is usually just the fact that they cant get our order right half the time. read more