I understand making little mistakes in sandwich customization, but forgetting to add the meat? My sandwich contained only the vegetables: light lettuce, heavy tomato, and reg onion. That's it. What the actual hell?! read more

In a hurry, we scrambled to find something quick and tasty in the Merrifield area. We wound up at Jimmy John's with a hankering for subs. Hoagies, Subs, Heros, Grinders, Torpedos, call 'em what you want, but we know we're getting good ones when we get to Jimmy John's. I got the Veggie (provolone cheese, avocado spread, lettuce, tomato, cucumber) and we also got a Totally Tuna (tuna salad, fresh lettuce, cucumber, tomato). Each one came with a bag of chips and a soda. Ready in minutes, chowed down in a few more. These sandwiches are fantastic! If you haven't been to Jimmy John's, you're missing out. Give it a try and you'll see why. read more

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I used to go to JJs almost every week in college as there was one down the street within walking distance from the library. However, the ones closer to where I am now have closed or are hard to get to. I came here because I wanted something that wasn't greasy and was in a rush to get something before entering rush hour traffic again. This place is clean and there is plenty of parking you don't have to pay for. Inside it was pretty empty. Not sure if it's always like this given it's $10+ for a basic Turkey Tom. The food was good and I was satisfied. However, things have changed a lot in the sandwich industry and it seems like the prices are somewhat getting out of control. One of the better JJs in the area. read more

This location is located on the corner of Gallows Road. There is no street parking however there is a parking garage a few feet from Jimmy John's. I placed my order online through the app. I waited at least 10 minutes to go in to pick up my order. When I arrived I mentioned that I was picking up an order and the two workers looked very perplexed as if I had ordered at the wrong location. There were no other customers in the store so they were not busy at the time. After pressing a button on the register my order came up. There was little communication from the workers and it felt like I was at that time in the wrong for placing a mobile order. One of the workers rang me up but mumbled through the process. The other worker started to work on my sandwich and finished making it in less than two minutes. When the worker was finished they mumbled that my order was ready. The music was loud and I did not hear the order be called out at first. The worker said your order is ready and pointed to the end of the counter. Definitely didn't get any good customer service vibes from this location. The sandwich was okay, but I will not be back. read more

Jimmy John's - #4 TURKEY TOM - Sandwiches Near Me - Vienna, Virginia

A friend of mine got me an Italian style sub from here earlier today and it was just what the Doctor ordered! It included ham, salami, pepperoni, provolone cheese, lettuce and tomatoes. I really appreciated the gesture because I was swamped with work and I really couldn't leave to go eat anywhere. The bread was somewhat different than what zi have been used to, and it was definitely fresh and made today. Also I wasn't sure what size the sandwich h actually was, but I know that it wasn't a small because I was pretty full after eating it. I will have to go there for myself the next time to see what other types of subs they have to offer. read more

Jimmy John's - Sandwiches Near Me - Vienna, Virginia

they had at least 3 people working at 11:15, the doors were fully locked and they ignored when I waved or knocked. poor service

I was disappointed to see my pick up order was wrong. I got the wrong sub. Guess I'll not pick up but order at thr store to insure accuracy read more

classic chain, never fails me. their sandwiches are always fast and fresh! I get their #6 no mayo no tomato and I add their barbecue chips into their sandwiches. read more

One of the best Jimmy John's locations in Northern Virginia! Props to the lead and members.

They only had one worker there during dinner time (6 p.m.) and I believe that person did not speak English. I felt sorry for the worker and angry at that location's management. Customers were having to help them through the process of taking the orders (using translation app? not sure). Not clear whether this worker had been trained. Sandwich was fine. read more

I've been ordering from this Jimmy John's for the past several months and up until recently their service and food have been fantastic. I don't know if they have had a recent change in management or what's going on, but the past couple of times I've ordered from them my sandwiches were a disaster. I usually get the tuna on wheat bread with no cucumbers and add onions, which is what I ordered the last two times. The one I ordered last week did have cucumbers on it (not the end of the world, I just picked them off) and it looked like the sandwich had been made in the middle of an earthquake. It was thrown together and super messy. I ended up kind of taking it apart and reconstructing it into something that looked more like a sandwich. Today I ordered the tuna sandwich again. I work pretty close to the shop so they usually deliver within a couple of minutes. Seriously, like 2-3 minutes tops. Today I had the order tracker up on one of my monitors and after about 10 minutes I glanced at it and it was still on "preparing your order". I went back to what I was doing and about 5 minutes later the status still hadn't changed. I gave them a call to make sure my order went through to them and the guy apologized and said they got really slammed but my sandwich was on its way. It finally arrived about 15 minutes later. I get that everybody has an off day, but if I thought the previous sandwich was messy, this one was an abomination. When I opened the wrapper it was drenched, as was the bread. Did they not drain the tuna or what? I did my best to sop up some of the wetness on the bread (the texture of wet bread triggers my gag reflex), but it didn't help much. Once again the sandwich was thrown together. There was more lettuce on the wrapper than in the sandwich, but boy howdy the onions made it in there. SO much onion for a single sandwich! I pulled 80% of it out and there was still plenty. I did my best to eat it, but the bread had become so soaked I couldn't continue. I'm really bummed about these last two experiences because it's unlikely I'll continue to order from them. I hope they get over whatever is going on in their store that has caused their quality to take such a nosedive. read more

Jimmy John's - Wet bread and a sloppy sandwich. It was at this point that I stopped eating. - Sandwiches Near Me - Vienna, Virginia

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I order like 7 box lunches for my office today. I was able to order it online the night before and have it delivered at a time that was good for us today. It was a great presentation and the sandwiches ranged between $10-12 a box but come with sandwich, chips, cookie, and drink. I will definitely do this again. read more

Jimmy John's - Boxed lunches I order for my office today - Sandwiches Near Me - Vienna, Virginia

Waited 1.5 hours and finally called this location. They're still accepting delivery orders even though they 'have no drivers today'. Never received my order. read more

Completely fine, serviceable sandwiches here. Perhaps nearby Jersey Mike's offers tastier sandwiches, but Jimmy Johns will give you reliable options at a better price. If you need a basic sandwich, this place is head and shoulders better than something like Subway. You should be careful about the mayonnaise, though. Several of their sandwiches come, by default, with insane amounts of mayo. Even if you think that you like the stuff, you should ask for "easy mayo," and even then, it can be way too much. If you forgo the mayo, then many of the sandwiches are actually pretty healthy lunch options. The Vito (their Italian), Turkey, and Roast Beef are the best options. The default sub bread is pretty solid, although the 9-grain bread is also solid. You need to request onions, hot peppers, or sprouts if you want those. There's plenty of free parking at Halstead lofts, although the garage spots are pretty tight. Be careful if you drive down to the lower parking level - the ramp is also tight, and it's clear that quite a few cars have left some paint there. read more

Saw these wraps on TV and got excited to try one, Thanks for my lettuce and crouton wrap jimmy john's read more

Jimmy John's - Warm chicken caesar wrap, add bacon... except they forgot the chicken and the bacon... and the warm - Sandwiches Near Me - Vienna, Virginia

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This location hours of operations are a lie it says Mondays-Fridays they close at 8 but the last order they take online is 6:45PM. Another time I ordered through DoorDash my order was confirmed/accepted and when my dasher got there they said the canceled my order because they had no lettuce.... Didn't even offer to ask if I would mind switching to bread.... Weekends they close at 7 and I just placed an order at 5 and it was canceled. No reason given... smh read more

Jimmy John's - Hours of operation is a lie - Sandwiches Near Me - Vienna, Virginia

I haven't had Jimmy John's in ages!! We stopped by while running errands today. The staff was so friendly - two guys and a lady working on Friday at 5:30pm. You can tell they enjoy their job. The restaurant was immaculately clean. Sandwiches were so good and reminded me to order form Jimmy John's more often. Plus the bathrooms are hilarious!! We'll be back soon!!! read more

Jimmy John's - The bathrooms are hilarious - Sandwiches Near Me - Vienna, Virginia

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Came here at 630 and even though they close at 7 now due to the pandemic the doors were locked although I could see 3 employees in the store who ignored me when I knocked. Called the store, manager nick Bryan picked up made up some bullshit excuse about closing early because their driver had to leave and they didn't have enough staff (does it take 3 people to make one sammich?). Rude and unprofessional. I will no longer come here and am filing a complaint with corporate. read more

Typical super speedy JJ's service, but there is no street parking in front (not even standing room) and the parking garage is a tight fit. It shouldn't be this hard to get a sandwich! #8, no mayo, add cucumbers, slice in half. And it was ready before I'd even picked out my bag of jalapeno Jimmy Chips. read more

My husband and I wanted a quick meal. We ordered our meal on their website and within less than five minutes we showed up and it was ready. It was honestly freaky fast!!!! I ordered the JJBLT. This is a bacon, lettuce , tomato, and mayo sub. The sub was really good but honestly could of used more topping to fill it up with. I of course ordered a giant pickle with my sub. I would highly recommend this with any order. I mean who honestly doesn't love pickles? Just weirdos I suppose. Haha read more

I have been ordering (online) a box of the Mini Jimmys for catered lunches once a month for the last several months. The sandwiches are always a hit (especially the Vito), and are ready to be picked up at the designated time. The staff are friendly and always offer to pack plenty of extra napkins and condiments, which I appreciate. This will continue to be my go-to place for large orders of sandwiches. read more

Good food at decent prices. Clean store. Normally I would not write about parking as it is out of the control of the store right? Well the garage is attached to location but often full at peak times. I'm not a lazy drive through only person but there are often no spots at all on the first level. None. If you look at the spots all next to jjs they are filled with the delivery driver cars and employees. 15 min parking only. Somehow I feel these spots should go to customers as next time I'm going elsewhere when I'm moody hungry and in a hurry. If you read these reviews you know there are parking comments from others. read more

WORST EVER!! I ordered my sandwich at 11am, my lunch is at 11:30am for work, I did not receive my sandwich until 12:30pm. And to top it off the sandwich was wrong, I had added cucumbers, but not only there was no lettuce at all, it also only had, literally one thin slice of turkey!! SO SAD!! I thought they gave me someone's Veggie sandwich for a minute. The Manager herself delivered the sandwich and said that my sandwich would be free, she looked at my order #, (Order#24), and said I would get my money back. I have yet to see that happen!! They need to hire more people or have people fill in from other stores that aren't so busy!! It will be a long while to trust them again, very disappointed!! FREAKY FAST????!!!! WOOOOOW!!??? read more

I'm a young African male in america in 2023 so my opinion my be biased. as well as my situation may bring on different encounters from individuals due to my position as an ethnic group in this global region. So tread lightly when considering my viewpoint. Walked in @ 11 to try and be the first one to order a sandwich from this establishment. To my surprise, I was greeted not by a friendly "Como Estas" or "Hello, how are you doing" even. But was asked why I was there more or less. In my past experiences on both ends of food service it's pretty obvious why an individual may walk into your establishment after they see it is open. (Not my intention to be rude) Maybe I'm looking into it too much but that encounter did "hurt" my heart. I felt like leaving but gave them a chance to "be human" I left after examining how the remainder of my experience was going to would conclude. It was as generic as possible. Maybe I expect too much from food service in the US. read more

I just received the worst service ever from this location. I've always been very pleased with the speed and quality of their food but today that is not the case. The delivery driver was incredibly rude. He came with a delivery to my office. I put on the notes of my order to use the phone in the lobby to be buzzed up to the company suite. While sitting at my desk I received a call on my cell phone. I figured there was an issue with the lobby phone and knew it had to be Jimmy Johns calling for assistance. No biggie. I answer my cell saying hello and am greeted with, "It's a good thing you answered the phone because I was about to take your order back." I'm caught off guard by the rude tone. I the begin to ask, "Did you not receive my note to use-". I'm cut off with his response of, "No, they didn't put it on here." At this point I'm livid. His curtness has me upset that I've spent my money and paid a tip in advance with my order (never again will I tip in advance). I tell him I do not like his tone and he can take the order back and I will request a refund. Before I can get the last word out of my mouth he's talking over me saying that he will take the order back, then hangs up. I immediately call the store and speak with the manager recounting the experience I just had. He said he'd speak to the driver and would refund my money. NEVER AGAIN will I order from this location. 11/13 - It's the next day and although the treatment I received from the driver was totally unacceptable I must give kudos where kudos are due. The owner of this establishment reached out to me and provided an sincere apology. I am confused as to why the driver is still employed if this is a known issue with him, but that's the manager and owners call if they want to continue to risk their reputation for this employee. I appreciate the freaky fast response to my complaint. read more

Jimmy John's - Sandwiches Near Me - Vienna, Virginia

Ordered food at 520pm it's now 633pm. They charged me and no food. Nobody answers the phone but it says online they are open till 7.

They only have cold food not hot subs. I mean, is their grill broken or is this how all Jimmy John's work? Ew. Who wants no option for hot food? Also, there is no parking anywhere close. You have to park in a parking garage and walk a ways. Kind of similar to parking in the parking garage at a mall and walking all the way to it. Not very convenient at all. Also, even though the Governor of Virginia has said people who have been vaccinated don't have to wear masks or even social distance they still require masks at Jimmy John's. I told them this and also that I have asthma and it makes it very hard on me to wear a mask, if I could pretty please just order without one. But they guy handed me his out-of-the-can response "We're a private company and we can do whatever we want...". told me "no" to go wait outside like I was a dog or something. As if I'm a threat but the dude sitting right next to me chowing down, smacking and slobbering all over his cold sandwich isn't a threat. Ok. Whatever. Jimmy John's obviously didn't care that I have asthma or any care for customers in general. So I just left. I didn't want cold food anyway. I think Jimmy John's suck. I've never been in one before and I will never EVER go into another Jimmy John's again because of these people. (And sucky cold food. Who goes to a restraunt to have them make you COLD food??? Puke!). My first experience ever turned me into a "never again" customer because how I was treated here AFTER the mandate is over and they still are doing it and was just ugly towards me about it too. Keep your nasty cold sandwiches. I can be treated better in a hundred other places. Bet you go out of business judging from how you treat people and from your other reviews on bad service. read more

More like freaky slow. I ordered a sandwich at 12:15, i waited and waited.. 1:07 come by, and i had called them to cancel. (I lost my appetite). When i called they knew right away what order i was calling about. The lady placed me on hold, and came back and said "the Delivery guy just left." (After a hour?), After i had gotten off the Phone, Telling them to Cancel it, i want my money back. 5 mins later, the Delivery guy shows up. The address (my address) is less then 5 mins away... The delivery guy said they are busy, i understand that. However, after i called a hour later, all of 5 mins, it's here.. busy or not. After a hour? should have called me. I have ordered jimmy johns before. i have not ran in to this problem before, that's why i didn't get 1 star. But i'm not happy with the customer service. read more

I just called them at 11:38 and its 11:47 Man these guys are the best I mean this is faster then the McDonald's drive-through read more

Jimmy John's - What great service - Sandwiches Near Me - Vienna, Virginia

Came here today to check them out, and as David said not too many options which is good in a way if you're in a hurry. Had the #5 which was good. Bread was fresh and soft which is what you want in a sandwich at times, other times crusty on the outside, and soft inside. Hey, I'm from NYC, and that's how a lot of sandwiches from there are made! LOL! Anyway, got my sandwich, and for $5.45 for 8", wasn't too shabby. It'll fill you up a bit and should have gotten chips with that. LOL! Will be back again and update this review as well. Enjoy! :-) read more

Let me tell you : I'm poor and I don't eat meat. And that's the reality of many Americans . So I go for the cheapest sub you have the veggie. They offer guacamole bursting out of the sandwich and thick slices of cucumbers but it's far from reality. The sandwich I got had not even one scoop of guacamole and the slices were thin as paper disappointment set my heart and who can eat happy feeling like this . Scammed by false advertisement. I know it's not the workers fault because I've worked in fast food and wake up people greedy owners force employees to cut thin slices to serve less to reduce the weight of the food and ingredients while charging you the same price and even raising the price and delivery charges but paying every worker the same and selling less food for more money . Greedy fat owners hear out, people are not stupid. read more

Jimmy John's - This is what they sell - Sandwiches Near Me - Vienna, Virginia

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Above average sandwiches with very fast and friendly service. They don't have as many menu options as some other sub places (no soup, salads, etc.) but the ingredients are all top notch. I had the roast beef sub with mustard instead of mayo and enjoyed it. I'll be back here. read more

I ordered my food online from the website. The first time I ordered it..I asked for extra mustard n they put extra mustard seeds. Cant eat it all. Than I ordered the 2nd time.. veggie sandwich, when I was eating it, It tasted meaty, fishy, and smelled like it too. Than when I lifted my sandwich up.. I found tuna meat on the bread.. why is there contaminating from handling one meat sandwich to another. There should always be good food handling procedures when making sandwiches and it should be separate when hanging veg food. Its just gross that I found pieces of tuna in my sandwich. I couldn't finish it again. I want a full refund for my food. This place needs to be closed down due to food hygiene issues. read more

I have now had Jimmy John's three times: the first time in person (in February), the other two as delivery to my office (March and April). Pros: -Their bread. This is some om nom nom stuff. Love the consistency and taste. - Meat to price ratio. You get a lot of meat for the price. - The tuna. I don't like most places' tuna because they usually put too much/not enough mayo in it, put celery in it, it's not fresh, yadda yadda yadda. Theirs has celery and onion, but it's really tasty since it meshes well with the mayo ratio. - Super fast delivery Con: - For the love of Cheesus, why can't their employees LISTEN?! All three times there has been an issue with my order. In person it was they put on vegetables I didn't ask for. First delivery to office, they forgot an order. Second delivery to office they put everything on my damn sammich that I didn't want (lettuce, cucumber, and tomato). Today's sammich is so gross that I can't eat it since it tastes like lettuce and squishy tomato. ICK. - They don't toast their sammiches. What? What kind of barbaric place is this? I just don't know, man. I can't do it. I can't keep coming back to this thing and having them get it wrong. read more

Ordered a sandwich. 1 hour later, still no sandwich. Now my lunch break is over and I am hungry. Manager did me the "favor" of canceling my order. Thanks for nothing, Jimmy John's. Freaky Fast? What a joke. Avoid this place if you require food to live. read more

Nick, who is usually manning the place with one other (or alone!) takes care of the customers very well. Sandwiches- both on the slides bread and regular white were delicious and filled with the ingredients. read more

Do yourself a favor don't confuse Jimmy Johns like I did with Jersey Mike's . Jimmy John's subs are the worst there skinnies is just bread with one slice or two slices of turkey and if you want lettuce tomato or anything else they charge you extra don't waste your time on Jimmy Johns believe me when I'm telling you go to Jersey Mike's this is from a guy from the Northeast who knows everything about subs, also to add the gallows road location in Vienna Virginia has to have the most unprofessional bunch of guys... I was appalled I left the store got a refund back and went directly to Jersey Mike's do not waste your time on Jimmy Johns trust me when I tell you it's not a real sub like the way you're used to or the way you want.. read more

I've never been inside of this location, only have walked by it from the outside, but I've ordered from them several times and it's always meets the promise of astonishingly fast delivery. Great sandwiches, but I've always felt the chips/cookies/sides options were a little too limited. Turkey Tom is the bomb.com. Fresh lettuce, tasty avocado, tasty cheese. This place is WAY better than Subway. read more

Great fast service, after a phone call, you're sandwich is all ready to be picked up. My personal favorite is their variety of chips. I often choose the jalapeños. As for the sandwich, they are fresh and well made. read more

Love Jimmy John's! Go to this location most often, but visit many others in the area. I love that Jimmy John's will deliver for just one sub. They are so quick, usually order to in my hands via delivery is less than 20 minutes, sometimes less than 10 minutes. Ordering is simple online. Even easier in the store and they make the sub quick, to order what you include on the sandwich is on there and if you want something left off, it is. Its a simple concept, but many restaurants do not understand that concept. I only wish there was a Jimmy John's location that made deliveries to my home, unfortunately there is not. read more