Won't deliver to where I am, literally 1.9 miles away! Lost a huge order!! Your loss!!

Ive ordered jimmy johns numerous times from this specific one. I always never get my mayo packets and they never cut my sandwich. Half the time they forget my chips or cookie. The delivery drivers are always friendly and great but they need to be better of cheeking their orders before delivering read more

Ordered a roast beef from this location at about 12:15 I asked them to hold on delivery until 1:00pm. I thought when you ask for hold on delivery that's also a hold on making the sandwich. Nothing but the onions and crispy chips saved this sandwich. read more

I would like to formally preface this review by announcing that my love for Jimmy John's is only eclipsed by the love I have for my family and kids. I've eaten at Jimmy John's franchises in Florida, Illinois, Wisconsin, Arizona, Nevada, and typically anytime I find one anywhere in between. JJ's was my #1 pregnancy craving with my two babies. It was a huge reason I've felt homesick for the midwest (before locations started sprinkling the Phoenix valley). Look at my facebook page! My profile pic, in two different instances, is me with my JJ's sub or cup! I have the JJ's party cups in my cupboard, and I hate clutter, hodgepodge, and crap! People CALL me when they see new locations. I mean, an ex-boyfriend called me years after we'd broken up to tell me he saw one downtown, and he just knew I loved it so much I should know this! (Duh, I totally already knew, and I told him to lose my number.) That being said, I have officially experienced my first poor sub from any franchise, any time of day or night, any city, at this one on Bell. It pains me to disclose that my utterly perfect sub (#10 with dijon and sprouts) can actually be disgusting. And at the location nearest to my house! I was shocked, heartbroken and bemused. How could it be?? Because of my intense loyalties to this chain, I can assure you I will be back. But, my rose colored glasses are off, and my dear beloved JJ no longer ranks first in my heart of men who've never let me down. It's a sad sad day, folks. read more

This is the best place to grab a sandwich after a tough workout. This place is fast too so you don't have to wait around like you would at a subway. Much better quality ingredients too. Try the Vito and the Beach club. I've never had any complaints about the workers and they always seemed friendly to me and greet me on my way in and out. I will be back for more subs. read more

This place is not helpful at all!! I was ordering a sub with just ham, mayo, and pickle on it (for a 6 year old), and I was told that wasn't possible. I then asked one more time just a ham sub with mayo and pickle. I was then told I can have a plain ham sandwich with mayo packets on the side. I had asked for pickles on it, ONCE again I was told that they can't so that... But they can give me a whole pickle.. BUT they can't cut it up. I would really love someone to example to me why they couldn't do that?! And on top of that all I got was attitude from the cashier. Great customer service, NOT! Place is a joke, hire new people. I'll be going to Jersey Mike's for now on. At least they are willing to do the little things! read more

I kind of have a complaint on this particular restaurant's leads and management. I stopped in one day, approximately a month ago to inquire about an application for employment. This happened to be on a Wednesday or Thursday. I proceeded to complete the application and I turned my application in to the so called lead, manager, the guy in charge. He gave me the position, handed me a packet and asked me to bring in all of my insurance, registration for my vehicle. I told him I would complete the necessary documents and return Friday. I had an issue with a broken phone (only source of communication) and happened unexpectedly, I stopped at the store location to speak with said "guy in charge" and found that he was not available and was on vacation. So I asked if it would be okay if I had started the following Monday as I needed to tend to my issue. The young man behind the counter said that he would leave a message with him and he would call me. I was under the impression he would call me as soon as possible. Well, I didn't recieve a call back til the following Tuesday and my phone was still in the repair shop. So I go back to see what the status of the situation is and the "go to guy" came over... remembered me, so I asked him if we're able to continue with our prior situation. He thought it would be ok to try and belittle me in front of his co- workers and his boss, I'm assuming. I explained to him about the phone being down and I assumed he would call. He stated "I'm big on communication and the lack there of..." he continued to frankly state "had you done that again, I would be out of a driver." First you have to hire someone to be able to reprimand someone. This management contradicts itself and doesn't seem to know how to operate within itself. Keep your position because it's probably better that you do. He's "big" on communication but doesn't communicate. read more

I used to order lunch regularly from this location because it was quick and simple. My order was always accurate and it arrived quickly. The last 3 times I've ordered, I haven't received my food at all. I live in an apartment complex, and each time they've delivered my food to a different apartment. The first time they were apologetic, owned the mistake and sent out a replacement right away. The second time the woman I spoke to confirmed it was ordered and left it at that. I let her know it definitely wasn't delivered and requested a refund. Several hours later, our neighbors came over with our spoiled sandwiches. Today after waiting over an hour, I took a stroll and found my food clear across the complex. The delivery driver literally passes our apartment every single time and delivers it to a similar number of their choosing. I understand that apartment complexes are typically difficult to navigate, but when yours has a giant map and clear numbers posted, I would think someone would be able to easily locate the correct apartment. read more

I waited years to try JJ's on the advice of my brother. I should have listened! They finally built one in Surprise 2.6 miles from my house but I am out of their delivery area. I order the "Gargantuan" sandwich which apparently they have a completely different definition of gargantuan than I do because the sandwich was smaller than any other sub shops regular sandwich. Next they only have 2 kinds of bread, I opted for the 7 grain which tasted old and took lots of water to choke down. Not going back, too many better places to get sandwiches from and they are happy to deliver to my house. read more

Food decent nothing special. Make sure you tell them what you want on it they will not ask. Now the employees. Rudest I've encountered in some time. First time here. I order at register guy walks away didn't come back. They assume we know the process. Then I get my bone dry sandwich. I ask for a napkin. Rude lady hands me one but wouldn't even look up when she gave it to me. Like I was supposed to know where everything is. I won't be back. Jersey Mike's is right next door should have went there in the first place. read more

Best sandwich ever..... not even close... ingredients are above average, bread (fresh, good) but really average, they seem to rush and did get my order wrong I wanted no onions, they took care of the problem right away A+ for that. Cleanliness and overall service was excellent......Great concept, but quality over quantity....slow down a little bit.... I agree if I want extra mustard, I don't expect mustard packets.... for a sandwich shop 3 1/2 stars read more

I get hooked on the turkey tom more and more each time I have one! Very nice customer service at this location, (cant say the same for some of the others) and the hubby and 11 year old SSon love the vito. Good prices :) read more

Love this location! The staff is very friendly, it is very clean, good music, and always great customer service!

I ordered three subs to be delivered the other day. The delivery time was pretty speedy, but the delivery driver was less than enthusiastic. The subs tasted okay, but they weren't worth what was paid, which was equal to a dollar an inch. And that's the base price, no add-ons or anything extra. All in all, I'll probably order again. I'm a sucker for a good sub, it's just too bad they're over priced or I would order from them more often. read more

Horrible service I felt like I was talking to some bratty high school students. Just a bunch of kids who don't care or listen to what you have to say and then get the order wrong. The bread was so hard and dry that it broke my tooth and now I have to get it replaced. They said they would cut my sandwich in half and never did to all 3 sandwiches. Never said sorry for the inconvenience and just got a snobby attitude I even asked for no tomato and they put tomato on my sandwich which I'm allergic to tomatoes so It ruined the whole thing. they didn't even put it on the receipt that I didn't want tomato. I repeated myself twice so they wouldn't make that mistake. then they wanted to argue with me about how the bread could not be hard because they made it this morning. And argued that I didn't say no tomato. Either way they obviously don't care about the customer and would rather argue with the customer. It surprised me that I was talking to the manager about my problems and she was arguing with me. This place needs to be managed by a manager who cares about the customer and not by some 17 year old girl who wants to argue and try to prove the customer wrong. read more

I have had issues with different jimmy johns locations in the past, and this is the first time i have ordered from this location and they were great!! I ordered online and within 10 minutes they were at my door! The delivery driver was a very nice young man. The bread, meat, and cheese all tasted very fresh! Thank you to this location for restoring my faith in jimmy johns! I will be ordering again! read more

Pretty horrible place subway, firehouse, blimpys, mr goodscents, cousins, Jersey mikes, safeway sub, pretty much any other sub place is 100000 times better, the staff was horrible the food tasted like it was left over from last week and this sub franchise has to be the worst in the valley. read more

I love Jimmy John's Subs they're my favorite in the whole town with them you actually get me on your sandwich and not just a bunch of bread and the prices are pretty reasonable but I do have a complaint their delivery service is BS they claim to be the fastest sandwich shop in town which is easy to do when your only deliver four blocks from your shop I am 4 miles from them and they won't deliver to me they say I'm not within their delivery radius to drive to their shop literally takes me six and a half minutes all I'm saying Jimmy John's speed isn't everything you could try saying we might not be the fastest to get to you sir but we'd still be happy to come to you with that being said I'll still stop in read more

Let's start with the positives. I like this place because they are fast, which is their reputation. I've ordered both online, in person, and for delivery. However, every time I order something, they don't put enough meat in it and its very lop-sided inside the sub. I have to redistribute the meat myself every time. My husband like the italian night club and #5... I like #2. read more

I've ordered numerous times, mostly delivery and am a fan. They deliver quickly and usually without error. There's been a few times where they have messed up a few orders but have corrected it when I called. The sandwiches taste great and are made well, however I ask for extra extra hot peppers and they never seem to put enough. If they would load it up with hot peppers when I make an extra effort to let them know I want them, they would be a perfect establishment. Great place, great food and friendly people here is why I'll be a return customer. read more

I have had Jimmy John's before, but this was the first time in Surprise. Bread wasn't as fresh as I remembered, and both the sweetend and unsweetened teas were empty. I mentioned it but after waiting for our sandwiches and eating them, no effort was made to make more tea (not busy at the time, and two people working). Place was clean, but flies were buzzing around as we ate, and the music was too loud to suit me. I will probably give them another chance though, as Jimmy John's has the best Roast Beef sandwiches I have found in a chain restaurant. read more

horrible customer service, it took over 45 minutes to receive our delivery order, once we received it, the sub order was wrong. I filled out the survey and was told a member of the surprise management team would be contacting me, its been over a week with no communication, obviously the management doesn't care about its customer service read more

My wife and I went in tonight, as we had planned a party and completely forgotten to get food. We asked if we could buy a few sandwiches and maybe get a tray to deliver them to our guests, as they have a 24 hour catering notice policy. Someone, who I can only assume is a manager of some kind, said, it's not busy right now, why don't we see if we can pull it off. So, we went and grabbed our other items for the party, came back 20 minutes later, and they had our catered sandwiches ready to go, packaged up with condiments. Life Savers!!! I will cater with them again, without a doubt! read more

WOW!!! Amazing customer service here. My wife made a large order and when I came to pick it up, everything was ready and they even loaded it into our car. Great Job Guys!!! We will be back read more

Vito sub. Excellent prices very quick and tasty, if your in a hurry for lunch this would be a quick stop.

I order from this location 2 times a week for my lunch. They are always on time, very quick with delivery and with all the construction that is happening on bell right now, I find this level of service to be phenomenal. Thank you so much for reliable delivery. read more

Finally broke down and went here. Hate buying sandwiches (I can make them at home) they do not have the ability to toast the bread so I went with a lettuce wrap. I did not want cheese, since they only have one kind of cheese. Provolone. The kid that checked us out was SO rude. The sandwich was ok but nothing special. Not sure I will go back. read more

They advertise fast service, but I didn't get away from the register before the sandwich was finished. Food was good and filling, and service was with a smile. Not a lot of seating and was kind of noisy. Pricing was cheaper then subway and the food was better. read more

The food was okay but they don't serve sprouts, even though it's on their menu. The service is really horrible though and we will not being going back. The employees, act like they are doing you a service by doing their jobs. However, they should realize that there are other sub places and if enough people leave, they will be out of a job. I guess crappy attitudes are part and parcel of hiring a bunch of kids. read more

First time ever here and was very pleased with quality, taste, and prep staff all very good. I like the fact you can get a 16" size, my sub place of choice from now on. read more

Go there all the time. Staff is super friendly & subs are great. Love it and you can't beat the price. They are also super fast. I would eat there everyday, and sometimes I do. read more

My friend just picked up Jimmy John's for us I am eating it now it is so good I love the Brad I got the BLT I know that sounds basic but the sandwiches just so good. I'm full but I want more. Pickles. read more

I was sad to see the spouts out of stock, but my order was perfect. Thank you for getting my order spot on! You made my boss's day.

As always a quick stop and the quality is excellent for the bucks, beats Subway all to hell!

Great friendly staff, had my sandwich less than a minute, before I even filled up my drink! The #9 Italian Night Club is my favorite!!! Would recommend to anyone looking for something wayyyyy better than subway! read more

The employees are rude and incompetent. Told them I've never been there and didn't know what to do or where to go and EmmaLee, the RUDEST (probably 16) person I've ever dealt with looks at me with a confused look and says, 'What' like she had no idea what I was talking about. ALL I SAID WAS I'D NEVER BEEN THERE. So I ask for peperonchini on my sub when I finally did get answers, they say they don't have any but have a hot peppers mix instead, I said, verbatim, 'Does it have jalepanos? If it does, I don't want it, if it does not, I want the peppers.' She proceeds to look at the other employees, not knowing what's in the hot pepper mix and gets confirmation that there are NOT jalepanos. I add peppers, pay, leave. Get back to work to eat my sandwich, take a huge bite...TO FIND JALEPANOS IN MY MOUTH. I couldn't even eat my sandwich and ended up throwing away about $7 PURELY because of the STUPID, under trained staff members who's parents CLEARLY made them get a job when they didn't want to! Have some freaking pride in your work, kids. I'd give NEGATIVE stars if I could. Never going here again and definitely telling everyone I know about my LOVELY experience with EmmaLee and Jimmy John's on Bell Rd in Surprise. read more

Those beautifully wrapped "unwiches" you see in pictures translates into tuna balled up in wet lettuce. Bleh. 2 starts because the tuna has a great flavor. read more

Oh my goodness! Great sub sandwich! I get the #9 (Italian Sub) every time and I have never had a complaint. Ordering online makes everything quick and easy.... I wish we were in their delivery area but maybe as business grows for them, they will expand the delivery area a littler farther West. Keep it up! MUCH better tasting than Subway!!! :) read more

Workers are unhelpful poor excuses of corporate employees. Jersey Mikes has more accommodating employees, better tasting subs, and much more consistency. They claim to deliver but depending on how lazy the employees are they may or may not choose to. Just go out of business already. read more

I never heard of JJs until I moved to Surprise from Texas. I was unpacking so I ordered a sub and had it delivered. The sub was good and liked the price for a quick lunch I didnt have to go out and get myself. So the a day or two later I order another one for lunch and it was still good. Now you might be saying "Well if you had 2 and they were good why the 1 star?" Well thats a great question. Around dinner time on the same day I decide I want another one because why not be lazy. I get it, eat it, enjoy it. 3am comes by and I vomit all over my bed without warning. I then go on to vomit every 15 minutes for the next three days (I wish I was kidding) I only had those two sandwhiches that day so I have to assume it was one of them that did me in. So yes I did like JJs, but when you dont go back because you feel sick to your stomach even when you see one of there delivery cars, thats not a good thing. Eat at your own risk I suppose. read more