We have been doing Jimmy John's Fridays now for a while, and then they have always made us a great sandwich, great service, and responsive when you ask questions. read more

Jimmy John's - #3 TOTALLY TUNA - Sandwiches Near Me - Surprise, Arizona

Great customer service. Lots of choices, different types, and styles of sandwiches. Ordered a chicken sandwich and a turkey sandwich. Both delicious. We will definitely be back. Everyone was very friendly. read more

We usually go to a different location because we love the sandwiches, but this store showed up on a delivery app, so we ordered for delivery. We ordered 4 sandwiches and all 4 were not up to Jimmy John's standards. The Italian bread was very thin and chewy. The amount of meat was much less than usual. The extra avocado I ordered for $2.40 was almost non-existent--I could barely taste it at all. Needless to say, we will not order from or go to this particular store, and will drive to the other store when we want our sandwiches. read more

Don't challenge the weight... or just don't waste $35 on 3 sandwiches... rude and disrespectful staff... no need to come back, or try again... they're sammich-professionals! read more

Jimmy John's - Sandwiches Near Me - Surprise, Arizona

Picklewiches were delicious, fresh ingredients and friendly service. Quaint little place. Will definitely be back again!

Outstanding customer service as well as The subs we (4)all had! On the 10th of December, Delicious is an understatement! I'm definitely going back soon. Thanks Jimmy John's for hiring a professional and kind person such as Rodrick ester! As a retired military leader, I have to compliment directly, Roderick Ester, His attitude, Professionalism and well spoken care made me feel as if I were talking to a military leader, I immediately thought Rodrick was the shop Manager, presence and attention to detail with my custom sandwich made a great impression with me as well as my family. That attitude served up with the delicious subs, made my Day., no, He made my Month! Thank you Jimmy John' read more

Pick the turkey tom. No cheese that was 1.49 for a thin slice of cheese Very small amount of Turkey for an 8 in sandwich. Requested mustard it was left off. But they did provide lettuces far to much dumped most of it. Sorry but it was over priced. $9 read more

Hadn't been here in a while. My husband was kinda in a lunch rut. Only one place open near him to eat his early lunch. I made an executive decision and grabbed a Jimmy John's before closing. New faces Javi and Rebecca were so kind to help wrap up everything separately. I feel bad asking someone new, but they were so kind about it. I really appreciate them. My husband had a nice lunch. He always enjoys a sandwich from Jimmy John's. read more

See all

We were trying to find this place at night and it was really hard because the lights were off. We asked them if they were even open because they also had the chairs on the tables and it was over an hour before closing. The place smells. Not sure what it is. I think it may be bread but it smells like icky feet. The girl who took our order Jesenia was over the top rude. Like come on. Sorry you're open and have customers but this is your job. Anyway - ordered a club that was supposed to have cucumbers and guacamole and they must have been out because it wasn't on the sandwich. The taste was meh - Sure won't be going back. If you hate your job so much you turn off the lights and make it looked closed go somewhere else. read more

I ate at the new one on Bell rd. 17865 West Bell Rd, Surprise. I hade the regular Tuna combo with no mayo paid xtra for avacodo spread instead. They put a teaspoon on slices of cheese instead of on the bread as I requested. They carefully put 4 sweet peppers instead of a handful, 4 pickles, 4 mini cucumbers 2 tomatoes and a little lettuce then spread a mini scoop of tuna! WTF kind of cheap ass place is this?? The cheese was so thinly sliced, I could read through it! Service was snipity, not returning, and tables not exactly clean. I beat the rush hour. The chips were the best part of meal! Dry ass sandwich with little Tuna! We need a Capriotties sub place on this side of state!!! read more

I've been going to Jj's for ever! First off, I'd like to say this is the worst for service. The people who run this place don't want you to come back! I'll start with freak that took my order. Can't tell if it's a guy or girl. Tall with glasses wearing a U hat. This guy's personality sucks!!!! Never greeted me or even said can I take your order.. what a POS... every time I come in here it's the same thing.. I am DONE! Jersey mikes from now on......... read more

I love this place. Honestly I have never been disappointed. I've gone to numerous salad shops, but displace is really good. And if you come here, you have to order the Jimmy Cubano. It's absolutely delicious. Staff is great. Super fast service. What else can I say? read more

It's been a few months since we have eaten here. It used to be our favorite but very disappointed to see how things have gone down hill. Delivery was very slow and took almost an hour, and person was unapologetic and curt. Sandwiches were a sorry joke and overpriced. One regular sized and one so called "double meat", one bag of chips and a soda cost over $30.00 with delivery charge. 3 thin slices of meat on the regular and scant more on the double. Even Subway puts more meat now then this place and WAY more expensive. Won't go back... read more

Ordered dinner at 7:30pm. It wasn't until 8pm that they contracted out the delivery to Uber. They then "delivered" the order not until 8:30pm but delivered it to the wrong address. After several calls with Jimmy John's, they supposedly delivered it at 9:10pm, but again had the wrong apartment number. Finally got my food by 9:20pm Jimmy John's advertises being "freaky fast" but it took almost 2 hours to receive my food. And even if they had gotten the delivery correct the first time, it would have been an hour. Absolutely ridiculous. read more

I have To say I love Jimmy John's sandwiches. But I will never go to the West bell road location again, 14155 West bell road. First off I walk in. There's 2 associates working. I say hello, no one says not 1 word back to me. The other 1's working away and the other one tells the other 1 to come help me. I didn't know it was an inconvenience. I was helped by an individual who was chomping away on his gum as he took my order. Apparently he's unaware when you're in food service, you're not allowed to chew gum and second of all, you're not allowed to chew it to where I'm actually seeing you to it very disrespectful and bad customer service. I asked for mustard on my husband's sandwich mine neglect. I forgot to say the Jimmy mustard but yet he didn't offer any mustards as well. So I ended up with yellow mustard that my husband doesn't even like. I asked for extra avocado. On my sandwich, he said it would be a dollar extra. No I got chargd a 1.29 extra. Yeah it's only 29 cents it's the principle. Then when my sandwiches were ready I Walk down to the area in which you pick them up at and I said, may I get a bag, please, he says they're right, there, so apparently I have to help myself. I shouldn't went to the back of the d*** thing and my my own d*** sandwiches. Then they would be correct again. Never again to this Jimmy John location. No matter how much I love the number 12. I will go to Jersey mikes instead. I'll be making sure I call the manager tomorrow. read more

Without fail, the delivery of my food is always late. The last time I ordered, my delivery was 30 minutes late. Disappointing for sure.

Jimmy John's sandwiches will always be superior in my book. The staff was friendly and quick. I'm only taking a star away because they do not wear hairnets or hats and that's kind of gross when you're handling food. In my opinion, any food establishment that is preparing food should be required to wear hairnets. Despite that, the restaurant was clean and the menu has grown substantially! read more

Great foods! Great service! I always love their warm and welcoming atmosphere but they leveled up today with server, Ty, Ivy and Bry (I hope I remembered their names correctly)! They were very busy today but they kept their smile, politeness, and professionalism! If I could, I would want to hire all of them for my work read more

This place is hit or miss. Delivery takes approximately 45 minutes each time and sometimes the bread is too hard. read more

Jimmy John's - Hard bread - Sandwiches Near Me - Surprise, Arizona

Has gone from freaky fast to WTF. Where is my sandwich? Damn slow. The problem seems to be one employee as once she went on break service speed improved. read more

Wanted to try a new place for dinner, what a disappointment, was mislead to believe that JJs was a sub shop, came home with two sandwiches, turkey on whole wheat that was soaking wet from too much mayo, the other was tuna slim which was much more bread than tuna. Go anywhere else but Jimmy John's! read more

I've been a long time customer at jimmyjohns on bell road in surprise and I've always really enjoyed the food and the atmosphere. Recently the staff has been great. Ty and Jesenia were very helpful and enthusiastic. (They seemed very happy to be there and serve us). My number 13 with tuna was delectable. Me and my gay son had a really good time and we will definitely be back. read more

We came here for a "quick" late lunch and thought we would be in and out. That was not the case. I ordered 1 sandwich. Number 17 with everything on it. And sat down. Everyone before us got their food then people after so I went to ask where was ours the guy seemed surprised I didn't get my food then a different guy said oh your receipt must have been the one I threw away. No sorry was said just oh we will make another one. They didn't say sorry or offer anything to make up for the mistake. Thanks a lot l. We will not be back. read more

Jimmy John's - Thanks for nothing tanner - Sandwiches Near Me - Surprise, Arizona

This is my go to for my veggie sub. I absolutely love their bread. Fun fact their dough is actually from my hometown Chicago. Delivered frozen to JJ's locations where each bakes it in their ovens. I skipped lunch today so I ate my whole 6 inch sub pretty fast tonight. My husband wasn't hungry but once we got there he enjoyed the free smells and then decided to order a little John. Always great service and the restaurant is always very clean. read more

See all

Amazing 10/10 Food never disappoints. And staff is friendly. Soda tastes off sometimes but other than that pretty good. read more

Jesenia was so rude and talk away before we even put in the credit card in, she didn't even told us the total, she even gave us an attitude look when we came in, The guy that made out order was kinda rude, told him if he can cut out sandwich's and he didn't even do it, then Jesenia decided to sweep by us while we were eating our sandwich, we will never ever come back at all, matter of fact I will let all of my family and friends know and put it on Surprise Restaurant Review and let them know too, read more

Disappointing and this place has definitely gone downhill. Seems like a bunch of teenagers are running the place. Once I walked in and was told they had no bread and it would be a 20 min wait just to order...um this is a sandwich place with no bread ready? Another time i went in 1 hour before it was supposed to close and they were cleaning up and putting chairs and said they were closing early? If you want to be more grossed out look at the ceiling fan when you walk in the door, disgusting. Last few times I ordered delivery it took over an hour after it was marked out for delivery and when I call they just tell me to wait longer and then they would make another sandwich...manager Drake was of no help either just said we are busy. Who wants a sandwich that has been sitting out for over an hour? read more

So... I decided to go back to Jimmy Johns last night. I ordered the same sandwich (veggie) and what a difference. The sandwich looked just like the picture advertised. read more

See all

Called a week later about the refund...spoke to a manager who said they would get on it. Still has not happened two weeks later. I cannot tell if they lie or are incompetent? read more

Ordered subs for the family and 2 of the 5 ordered are not only incorrect, but are doused in oil and vinegar which wasn't even ordered to be put on the subs (see picture). How does someone eat a sub that looks like this? Who makes a sandwich and adds enough oil and vinegar to cause a minor heart attack and thinks "yep, that looks good". Have some sort of pride in the sandwiches you're producing. read more

Jimmy John's - Too much oil, which wasn't even supposed to be on the sandwich. - Sandwiches Near Me - Surprise, Arizona

See all

Decided to give them a try for the first time and we were not disappointed. Every sandwich was made exactly how it was ordered and my husband loved, loved his unwich. Great customer sevice too. We will definitely be back. read more

Always a great. So fresh and made to order. Plus I have never met an employee there that did not go out of their way to make our experience worth it. read more

We love this location. The employees are friendly and do a great job. The order is always fresh and good. We like the turkey lettuce wrap sandwich a lot. The lettuce is always fresh and crispy and they know how to make the sandwich just right. We've been to a lot of Jimmy's but this one is the best! Don't hesitate!!!!!!! read more

JJ's used to be my favorite sandwich shop. I order the Unwich. On my LAST trip I ordered my usual sandwich, the # 12, with extra cuke and extra tomato. I guess extra cucumber means two slices instead of one...same for the tomato!!! The turkey was also skimpy. It was supposed to be double the amount. But I will say that they were VERY generous with the lettuce. They should re-name the #12 the lettuce sandwich. If I had been given a choice between the lettuce sandwich that I was served and paying a bit more for the # 12 of " yesterday" , I definitely would have paid a higher price. Sorry that I can't patronize this JJ's any more. read more

I placed an order when they were closed and the app didn't ahiw they were closed. I called the following day to let them know & they made it right. Thank you to Dylan!! read more

The best subs I've ever had at a great price. The only negative is that they ALWAYS forget to add extra mayo and onions. If they didn't forget this, then I would've given them 5 stars. read more

Went to this location today with two of my coworkers. All three of us got bread that was so hard I think I chipped a tooth. I even tried the new Zesty Garden Turkey Club. Seems like a good sandwich when it not made on a crouton roll. read more

"Freaky SLOW". I love about 5 minutes from this low cation and go in whenever that is an option. However, every time I've ordered for delivery (8-10 times) it has taken a minimum of one hour to get delivered to my house and more often than not is missing something such as chips or drinks. I get that it's busy sometimes, but I also know that every time I order isn't during their peak hours. Some communication regarding the order status would be nice, as a lot of us are on time limits or have other obligations that we can't wait an hour or more for a sandwich. Would really like to see them hire more delivery drivers to fix this issue. read more

After waiting an hour after ordering one sub and a bag of chips, I called to ask where my delivery was. I was told that the delivery driver was out with my order (had been for 40 minutes already) and to call if i still hadn't received it in another 20 minutes. Sure enough 20 minutes later, my soggy sub which had been out for delivery for an hour, finally showed up... No apology for the wait on the phone, no explanation for the wait. read more

We just left Jimmy John's. As we were leaving a lady walked in with a dog on a leash. It definitely was not a service dog. When and why is this acceptable? read more