I always order on the app and they have my order at the window ready for me to go. Never an issue. I never received the wrong order.

This was my first time trying Jimmy John's! They have a variety of different sandwiches on their menu - think Subways - although there does seem to be more emphasis on Italian cuts. The walls were filled with funny signs but hey that's apparently Jimmy John's for you. I ordered an 8" Club Lulu combo and it was super filling. The sandwich is just the right size in my opinion. It also came out pretty quickly! read more

Jimmy John's - a sub sandwich and a drink - Sandwiches Near Me - St. Louis, Missouri

Great service, kind, quick, good food. Restaurant was clean and nice. We will definitely be back.

We just went through the drive through. I had to repeat my order like 3 times at the speaker and the guy taking my order was rude. Pulled to the window and had to repeat my order again. The order is still not right. They weren't busy at all, so it was a really annoying experience. read more

Food is always fresh and cold. The drive through is convenient. Didn't go inside this time but it's usually clean in there. Service is usually good. I haven't had a bad sandwich yet. read more

I went here on a Saturday night and went thru the drive thru. I ordered a #9 with banana peppers. While the server was making my sandwich I asked if it could be warmed up. The server explained that they don't warm sandwiches because the oven is specifically used to make the bread. Reheating the bread will cause it to be hard. They don't have the ovens like subway where it's timed for a few minutes so it doesn't burn or get over cooked. If a server doesn't know how long to keep the sandwich in the oven it will cause the bread to be hard. However, they made an exception and heated up my sandwich for me. I appreciated the courtesy and the explanation. My sandwich was made exactly how I ordered it and I didn't have any problems. read more

Waited for 20 minutes for 2 subs. We went inside and they fulfilled all of drive thru orders and made the rest of us wait. Will never go back to this location. There were o we 10 of waiting for our subs. Ridiculous and they made my sub wrong. read more

I come here often because it's the closest to my home, and I've yet to have a bad experience. Today was no exception. The attentiveness and positive attitude from both Colton and Tyler made this visit through the drive-thru my best yet. Thank you both! Keep up the great work. read more

Turkey unwich as immediately opened.Wilted lettuce and a solid mess. Talked to General Manager and sent a pic. zero response. read more

Jimmy John's - Turkey unwich as opened . Wilted lettuce and a solid mess. Talked to General Manager- sent him this picture but zero response. - Sandwiches Near Me - St. Louis, Missouri

I don't think anyone at this location can read. Every time I order to pick up it's wrong not just once in a while EVERYTIME

Reckless driver who ignores stop signs, speeds down the street and almost hits me. And when I confront the guy and the manager, the manager tells him not to argue with me. Not to mention his license plate is completely covered. Isn't this illegal? Makes me believe that Jimmy John's hires drivers who are not compliant with the law and probably don't have insurance. I will not patronize this location at all! read more

Jimmy John's - Can you see this license? Just asking in case I finally get hit from the speeding driver. - Sandwiches Near Me - St. Louis, Missouri

Order from this location pretty regularly but lately it's been getting really bad. My past three orders have been all wrong. As seen in these reviews, it's true, I don't think the staff here can read! read more

I placed a mobile order, rolled up to the drive through 10min later and was greeted with "hey what's up?" I told them I was there to pick up a mobile order and he goes "oh man, ok, we're really behind so it's going to be a minute. Pull around." I pull around and sit there for about 5min and he hands me my food, missing my husbands chips. I sit there another 5min waiting for them to notice me...they don't so I open my car door and they go. "Can I help you with something?" I told them about the chips, they asked me if I wanted a cookie? I said no I would just like the chips. I get home, my husband opens his sandwich and there is a freaking ink pen IN the sandwich. WTFFFFF read more

Jimmy John's - Pen inside of our sandwich - Sandwiches Near Me - St. Louis, Missouri

The only reason I give it two stars is because the sandwich was ok. Order a #12 added onions and bacon. Got the bacon but missing onions. Ask for it to be sliced and hot no slice. No napkins in bag, weird way to save money, why not just give one per sandwich if that's were your trying to save overhead. Now mind you this is all as we were in the store ordering to go. And by the way the only free smells was a mixture of funk and applied trash. read more

The sandwiches i've ordered have been prepared well. The delivery has been on time. And delivery person friendly. So im very happy with Jimmy Johns over all. KEEP UP THE GOOD WORK. read more

Clean restaurant, friendly staff and fast service. My roommate swears by the #9 which is the Italian Club with hot peppers. It's his favorite sandwich. Since I'm not a big fan of Jimmy, he takes advantage of enjoying this sammie when I'm working and he is off. I haven't found a favorite, I've tried the #10 Hunters Club, #12 Beach Club and #13 Gourmet Veggie Club. Just like Subway, I find the bread to overwhelming. What also scares me about these sandwiches is the nutritional information. The sodium and carbohydrates are through the roof. If I want a deli sandwich, I'd rather go to two other "local" deli's that are located in my hood. read more

I was a little surprised by the reviews below for this store. This store is brand new and is bound to have some kinks. I have always been greeted with prompt and courteous service from this store. The store has always been clean and pleasant to sit down and enjoy my lunch. Food has always been fresh. Bottom line: If you have a problem - ask. If you have a complaint, talk to the manager. Get your issues resolved before writing a bad review. I love this place for lunch. Unwich it! read more

Jimmy John's - Front counter. - Sandwiches Near Me - St. Louis, Missouri

They will deliver to the wrong house, tell you they heard your dogs barking (which you do not own any dogs), and then tell you to go find it yourself on a neighbors porch. VERY COMBATIVE drivers who won't apologize for mis delivering, let alone use their brains & eyes (remember me yet??) to double check the address on receipt to the address on the door in front of them. AVOID DELIVERY FROM THIS STORE read more

Jimmy John at this location are horrible of what they do. When you order a tuna lettuce wrap they don't even give enough lettuce to wrap all around it plus when you include pickles or pepper they don't leave include that either. I guess that's why they call it Jimmy John everything is so fast that they forget to put everything in it !!! read more

Terrible. The parking lot is not designed well. They were out of French bread! Kind of the whole point of the experience. Then, we couldn't get out of the drive thru line because of how terrible the parking lot is and we couldn't turn around. Awful. Will not recommend. Such a shame. read more

Whoever made this sandwich tonight needs to be retrained. My 3 year old could make a better sandwich. Highly disappointed in the lack of effort put into someone's dinner. WOULD YOU EAT IT THIS WAY? Start asking yourself that. read more

Jimmy John's - Thanks to whoever put this sandwich together. My 3 year old could make a better sandwich. Thanks for nothing! - Sandwiches Near Me - St. Louis, Missouri

They get NO stars from me! Went here today and was meeting my boyfriend. I had already ordered and was sitting down, waiting. As he pulled up and got out of his car, one of the punks behind the counter pointed and said, "Look at this douchebag. Who does he think he is?" Oh Hell no. I tried to talk to the manager. You know what happened? Every employee along the way stopped me, blew off our complaint with a, "I'll let him know." Even when he did find out, he laughed it off and never came to talk to us. As we were leaving, I approached the counter to ask for corporates number, and the damn manager called me a sir! I am a woman! With breasts! And a purse! Are you flipping kidding me?! Worst of it, he was laughing and so were the two teenage girls standing by him. I am working on getting every punk in there today fired so hopefully no one else can be subjected to this piss-poor excuse of customer service. What a joke. Save your money and go somewhere else! read more

Drove thru here to grab a quick sandwich. When I got home my beach club has no turkey. Boo on that.

The delivery delay has gotten out of control. They are rapidly approaching hour wait times. I'll stop using them if not improved.

Service is all over the board---food is great. Jimmy Johns...is Jimmy Johns. Great sandwiches. The problem is that my buddy ordered a delivery to my house last Saturday afternoon... 48 minutes later as he is getting dressed for a wedding, he looks at me and says "where the hell is our food?" So I call them ask politely, "did our food leave yet...just thought I'd call back and see what's up?" JJ: "Yeah, our credit card system was acting up when he called and we didn't know how to get a hold of you..." Me: "Hmm. Well, you have my number and my address on file, because you just asked me what my number was to look up my order." JJ: "Yeah, sorry about that..." We tested the second delivery today...it was under 12 minutes. Not bad! The food is Jimmy Johns, but the service is really immature and I guess run by teenagers? I do fully expect the less amitious to be working here...it comes with the nature of the business these days. But to not even call us back and tell us you couldn't confirm his credit card so you just didn't deliver or call...is ridiculous. Will eat here in person, but stay away from the delivery if you don't have time to roll the dice. Geez. read more

I ordered a sandwich at 6:39 and they got to me in ten minutes (6:38). I was not expecting that at all! I know it's fast but that was amazingly fast. Everything was made right and very good. The delivery driver was polite. read more

Jimmy John's - Yum - Sandwiches Near Me - St. Louis, Missouri

I would say most who order from JJ, order bc it's fast. Over an hour isn't Freaky Fast. And then the best is when you've waited and then the order is wrong. read more

This JJ just opened... I don't know the exact date but it seems like it was this month (August 2012). Considering that, and that JJ is a chain sub shop normally staffed by teenagers, I didn't set my expectations super high. And overall I was pleasantly surprised. My first visit was via the drive-thru. It's the first JJ I've ever been to with a drive-thru. The employee on the intercom was friendly and even a little funny, and the food came out super fast. Orders were correct. Nothing to complain about here. My second visit was in store. The register employee needed some training. After taking payment he handed us cups and then just stopped talking. We've been to many JJ before, so we knew to sit and wait for sandwiches, but a new customer would have definitely felt like they were left hanging. Not a huge deal since he was probably on his first week. Then my sandwich came out on the wrong bread. Honestly, I didn't know if I ordered it wrong or the employee rang it up wrong, so I was asking in a very polite tone. The first employee I pointed it out to told me that's how it was rang up, more or less telling me to just deal with it. Luckily a second employee quickly cut him off and said he'd fix it, no problem. 60 seconds later I had a new sandwich. So it's not perfect... the staff needs a training but that is to be expected when a shop first opens. Will JJ replace Mom's or LeGrands or Macklind Ave Deli for my sandwich fix? No. But sometimes you want a sandwich and you don't want to wait, and that's where Jimmy John's comes in. read more

Careful around the drive-thru curb! It'll rip your damn wheels off if you try to get even remotely close enough to the window...

Mmm, not sure why the reviews are so poor. I have been inside once to order a sandwich and thought the service was great. However, I tend to order in more and find the delivery guy to be one of the nicest people ever. He had forgotten the soda my husband ordered and stopped at a gas station prior to delivering our sandwiches in order to arrive at our door with our complete order which was extremely thoughtful and not necessary or at least not for us. That's what i call great service! Thanks delivery friend, we hope to see you again at our door! :) read more

This is the worst Jimmy John's I've ever been to. I've visited this location multiple times on the weekend and they "run out of bread" every time. How do you run out of bread at 7pm on a night that you're open until midnight? This has happened more than 3 times. The staff didn't seem to care either. This location is no longer worth my 15 minute commute. read more

I was so excited to see that this store had FINALLY opened and it was something new close by, and boy, they did not disappoint! I went into the shop and it was clean, and time I walked in I was promptly welcomed by every employee I could see. This was my first time ever in a Jimmy John's so when I asked the girl at the register what should I get. She recommended a Italian Night Club. So I went with that and I wet to have a seat. So as I was eating I watched how they were interacting with other customers and other workers and I can honestly say that contrary to the other two reviews I read, it seems to be a nice place to eat in and they treat customers with the upmost respect. I will most definitely be back there!!! read more

I went to the drive through and they were out of bread. I waited 10 minutes so they gave me a free sub card. Which is cool I wasn't expecting anything. I'm not the kind of person that gets bent out of shape of something like that. I returned a week or so later and placed my order in the drive through. I ordered a hunters club. This is on the right side of the menu. I was then told I would have to come in because the card did not allow drive thru. The card said no delivery which understandable nothing about no drive through. OK I'm an easy going guy I walk in. I am then told that the card is only eligible for things on the left side of the menu. Umm ok. The card did not say anything that stipulated this. My sandwich was already made. It was sitting right there on the counter. I said can't you just charge the dollar or so difference and give me my sandwich? Young teenager manager says "I don't have a button for that." Ok. She refused to give me the sandwich unless I paid full price. I told her "life is about solving problems. Sometimes in life there is no button." She looked at me like I was nuts and I walked out. I'll never go to jimmy johns again. There are way too many locally owned sandwich shops to support. What kind of fast food doesn't give you napkins unless you ask for them ? Jimmy Johns. Jimmy John's is about giving you the least amount of food at the highest possible price. I do like the bread there but I'm done with Jimmy John's. this franchise owners should be ashamed of himself/herself. As a single young professional I went there 2-3 times a week for convenience. I have no problem getting out of my car for Legrands. read more

This location is generally pretty good. They listen to the order and make the food freaky fast, as promised. I've never used their delivery service so I can't speak about that. I usually go through the drive-thru. Workers are usually nice. No complaints. read more

Stopped by this location to pick up a picnic dinner. We get to our picnic site and the subs weren't what we had ordered. They also hadn't given us a receipt. They weren't busy at the time and our order wasn't complicated. Very disappointed with this Jimmy Johns! read more

It's no wonder this store has a worse rating than others. I can't even comment on the quality because I was hung up on before I had a chance to order. They were of no help and do not deserve a call. There are plenty of other places to get a sandwich in the area. Don't bother calling this Jimmy John's. read more

I have been to this Jimmy Johns on several occasions and have had no troubles. It is a new store and, yes, there probably are some kinks to work out. I am, however, appalled at some of the remarks on here. Tracey W, you know nothing about the people that work there. Constructive criticism can go a long way. The kind of rambling that you resorted to is just plain mean and hurtful. read more

The customer service is awful, drivers have had trouble finding my house which is a few blocks away, one driver blamed me for having been given the wrong address (that was when I knew something was wrong), when one calls to order the person taking the order does not seem what they are doing. I'll go back for my elderly mom who loves their sandwiches, but if I could I would never go back. read more