SO RUDE!! I love jimmy johns! But this location I've never felt like such a burden! I thought it was just the one worker but then the person who gave me my order was a complete jerk! And they threw my bag like they were so annoyed i was there. I will NEVER go to this location again. I felt so stupid being there and I was the one giving them business! I was trying to be nice and I was not being picky or demanding or anything I just ordered and they were so rude. So so rude. The management need to give their workers a happy pill or find new ones because nobody deserves to be treated like that! read more

I called your restaurant confirmed why my order was taking so long the young lady know the name my Angela was very rude and very disrespectful and I feel that I should not be talked that way by a customer or an employee of your restaurant read more

This location is close to my house. The drive thru makes it easy to quickly satisfy my pregnant crave monster at home. When she is in need of a beach club. I ordered the Italian club with Hot peppers .it really hit the spot! read more

I placed an order for my husband 20 minutes before his lunch they are a block and a half down the street from my husband's job they were over 40 minutes late when I called I spoke to the general manager he was very rude and disrespectful and didn't even apologize the first time they sent it to the wrong address and he won't even take responsibility he gave me nothing but excuses and was rude about it the whole time after calling back again he was disrespectful to me again and didn't even offer me a credit after delivering the sandwich to my husband at his job being 40 minutes late on top of that they gave him the wrong sandwich my husband lunch time was over and the general manager of this store was just so rude and arrogant and I don't see how he can run that store he just lost a customer I will never return read more

Sandwich wasn't that great for all the ads they have on TV. Customer service was good except they charged and I got an extra Sandwich! So check order folks! read more

i think this place is overrated....the food is never that good and the staff is and alwas has been kind of blah! avoid if ya can and save your money...its not cheap for a sandwich shop....go next door to the next place read more

Two stars for the very high quality ingredients used on sandwiches. Went in with my daughter, she wanted a ham and cheese sandwich with pickles on it. Apparently at jimmy johns pickles are not allowed to touch the bread as I was told they won't put pickles on a sandwich and I just had to buy a side pickle. Seems like a very small step to take for customer service. My daughter spilled her drink on the table and I asked the girl at the counter for a towel. This also seemed to be a monumental task. Overall poor customer service, but still one of the best darn sandwiches I have ever had in my life. read more

Very disappointed in the lack of customer service that was shown while at this location which sucks because I love jimmy johns. They were out of a certain type of bread and it was only 6:30pm. I went there with the exact amount of cash it would cost to order 4 lil john sandwiches, no more no less. When I was rudely told they had no more bread and would not make more I asked if I could order slims and pay for the lil John's for the sake that me and my kids were starving. I got a big fat no. Absolutely no customer service at all. So I order 1 less sand which because again I'm in a hurry and my kids are starving. I drive up to the window and all the kids that work there were standing there staring at me and clearly refusing to come to the window. Even my 8 year old son noticed it and asked why they were saying mean things about me. About 10 seconds into the stare down, I just drove away. Never again. Work with your customers. Stop hiring children. Or hire children that know manners. You lost a very loyal customer! read more

Don't try to order delivery if you life more than 2 miles outside of jurisdiction. I live 2.4, yes, 2.4 miles away and was told that they could not deliver to me and on top of that the guy who informed me of this was rude and hung up on me! HUNG UP on me! Customer serivce: FAIL. Considering their subs are just ok, I was attempting to order from them to avoid going out of the house...now, I will drive myself to Subway and opt out of ever using Jimmy Johns again. read more

Recently drove thru for lunch on the way back to work. The sandwich was pretty much as ordered, but evidently it stymied the girl taking the orders on what it means for a drink to come with "easy ice." Pulled up, was handed a drink FULL OF ICE! Handed it back, asked her to please pour out half the ice. She just glared at me. No, "sorry about that, etc." And then just handed it to me with the same flat affect and 1000 mile stare. Very poor customer service. Especially when there are so many other places to choose from in downtown Mesa. Probably won't be back. read more

The bootlegger is the best sandwich, I crave it's perfection. Super fast and friendly staff no matter what location I go to!

Sandwich was fresh, fast delivery secret to making the sandwich tasty add oil and vinegar. Have to say they are getting skimpy on the product $9.03 is kind of pricey for a veggie sandwich. I don't think they could slice that cucumber any thinner , it would be invisible. Fed Govt raising the minimum wage is pricing them out of the market. $10.00 with the tip, just a few weeks ago that would have gave the driver $1.50 tip. Ten bucks is my limit for veggie sandwich over the past two years the delivery persons tip is shrinking $10.00 used to get the driver $2.00 tip ... I will have to brown bag if they get any more expensive. The lack of star reflects the rising prices and skimpier veggies .. I have always enjoyed the speed and fast delivery. read more

RIDICULOUS!!! My daughter is on a strict gluten free diet. I tried to order extra meat with my sandwich and I was willing to pay for it. But they wouldn't give it to me on the side. They said they HAD to put it on the sandwich, NO EXCEPTIONS! I explained that I didn't want the meat to touch the bread bc she is highly allergic. But she wouldn't budge and ruled with an iron fist. Makes no sense! The manager was very rude about the situation even though my daughter has a severe allergy to gluten! She wouldn't even try to accommodate me. She rudely pointed to the picture of the corporate executive up on the wall and said "talk to him about it." I give the manager read more

I had a pretty BIG order, given to me an hour before this Jimmy John's closed, and Tyler/crew handled it like PROs. He even got it to me earlier than expected. Great experience with his entire store. Thank you =) read more

I don't understand the bad reviews- I love this place! Great sandwiches. And a drive thru! Employees work fast and are friendly every time!

This location has the rudest employee's on the night shift.. Bread is hard as a rock. I thought I ordered extra meat and the manager said oh you did not. What the hell did I order then that was 49.00. will never go there again they suck. read more

Although quick, the quality and taste of these sandwiches are far below subpar. This place would best be described as a restaurant that you can go to if you don't want to wait for the restaurant that you really want to eat at that's right next-door. read more

Horrible!! Ordered a tuna sandwich and my cheese is thicker than the amount of tuna I received. So I complained and they said they can add additional tuna for an additional cost. Very dissatisfied read more

Do not. Ever. Go to this location! Waited for 20 mins (no joke and not an exaggeration) for a sandwich for my son between performances. They're inept, don't care, and just handed me a loaf of their dried out bread from the display even as I cut a promo on them. I left with their bead so my son had something, and they kept my $8. Never again, Jimmy John's. Wow... read more

I live close by and don't drive right now so this is the closest dining option right now. If I were to "critique" a regular sandwich of theirs, it would probably be two or three stars. The tuna is really clean and fresh! The roast beef was good but ONLY if you get extra or double meat for an extra $2.29. Otherwise, it would have been skimpy. The other cold cut sandys are lacking. I give them extra stars because they also sell "day old" (really hours old) bread for .49 cents. They also sell the awesome pickles by the plastic jar for 6.49 cents. Other time trying them was via delivery, which is "freaky fast." Obviously, I only get the double rb or tuna and I always get the bread to supplement my grains staples at home! read more

This Jimmy Johns is awesome! Same great subs like all the other locations and this one even has a drive thru!!!!

Olivia M. you are an eternal tard you obviously know very little because two years later business is booming. maybe if you cant handle small distractions ( sort of like a dumb animal) you shoul eat at home. Jenna F. it aint their fault you live outside the boundaries and why do you care he hung up on you its not like you were going to buy anything because hahaha you cant your not within the delivery zone u tard read more

My husband ordered a sandwich at 6:12pm... by 6:42 we called and were told they had "a bunch of orders come in at once" and the driver would be there any moment. By 6:51 I called and spoke with the manager Chris who gave me the same lame excuse and stated she would call the driver. She then told me the drive was "right near us" and I requested my delivery charge be deducted after waiting 40 minutes now... she said she will not do that and if I didn't want to pay the delivery charge they will not be delivering my sandwich. Clearly new management is needed here to make sure customers keep coming back... maybe someone with less excuses and more accountability. The order just arrived... 7:05pm... 50 minutes later. Will NEVER order from here again. read more

This Jimmy John's got my order wrong for the third time this last weekend. Adding mayo when I clearly asked for plain numerous times. This was the last chance I'm giving this location. So frustrating. read more

Just went here for the first time. When my sub came it had things I didn't ask for on it and was just lacking flavor all together. The tomatoes were chalky and I was charged for cheese?? Is it normal for subs to not come with cheese? I didn't ask for extra. I also asked them to go super easy on the meat, "like one slice" and because I got two types of meat they charged me $2 extra dollars without informing me of this. And they didn't go easy on the meat. Anyway, the sub just wasn't good and since it costs me over $9 I went up and asked for a refund because i figured for $9+ I should be satisfied with my food. The first person I talked to said that should be fine but when I got to the cashier he said he wouldn't give me a refund he would only make me a new one. I didn't want a new one, after again asking for a refund and again being rudely and unapologetically told no, I got a plain baguette. I left so annoyed and frustrated that the company is obviously not training their employees the importance of customer satisfaction. Needless to say we will not ever be returning to jimmy johns. read more

I would just like to preface this by saying that I have worked in the restaurant/food industry for the last 15 years. Jimmy John's sandwiches are ok, nothing stupendous. Their sign says "free smells" but all I can smell are cleaning products. Every time I have been in this establishment (approximately 3 times, I have a friend who swears by the place), there are way more employees than customers. They clean non-stop, which isn't a bad thing in terms of it being a very clean place. However, they are always noisily pulling out tables and chairs, standing on chairs cleaning lamps, and other incredibly distracting things. If I am trying to talk to someone and eat, it is hard to do when all I hear are the 15 employees talking and tables scraping across the floor. Also, most of the employees that work the registers are not very genuinely friendly. It seems like a forced effort, as though talking to you is the last thing they want to be doing. We'll see how long they stay in business, but if they don't change some things, I can't imagine it will be long. read more

Screw this jimmy johns you can't deliver and I am 2 miles away from you guys? Never eating there garbage service dude on the phone acted and treated me like I was a second class citizen you're a high school kid calm down read more

Stopped in for a quick dinner with a group of 4. I'd never been to this chain before and I don't get it. Perhaps they have good quality ingredients as they claim, but all of the sandwiches were small with very little meat. It was just not exceptional in any way and not worth the prices. Also for a sandwich shop the menu is very limited. I've had much better subs from grocery store delis, independent pizza/sandwich joints, and Subway. read more

Service was horrible asked the so called manager what the tax percentage is and she looked at like I was speaking Spanish. So after being charged 12% when the Mesa tax rate is 8.05. I ask why they are over charging me, which she replies "thats what is programmed in the register". So not to point out the fact that they set the prices and taxes in the system. I go to get my stale bed sandwich that was flavorless and the guy drops it on the counter after I ask for a bag says the bags are right there and walks away. Horrible sandwich, worst service, terrible choice definitely go the extra .5 miles to the Subway forever. read more

My husband did a online order today for two sandwiches. When he got home with the sandwiches his was right but mine was a completely different sandwich. So I call and spoke to this guy and explain the situation and without saying anything to me he transfer the call to another guy who I guess was a manager. So I explain again and he asked me " are you sure the order wrong"???? Am I sure.... who asks that question. So he said he can remake it but can't deliver because it outside of his zone, and he can only give me credit not even a refund... wth... when I drive back over there I speak to the manager who want to argue with me on why he asked am I sure... then he didn't even offer a side, drink or dessert for the inconvenience... worst customer service ever. I LOVE jimmy johns but after that i don't know if I will return. Horrible read more

ok I know jimmy johns is always known about fast delivery, but I want to point out something that happened to me for lunch today. Like many other days I ordered jimmys, and like has happened before my order was messed up. I called back to say they gave me the wrong sandwich and while I was annoyed that they messed up. They had the correct one here in mins and offered me a coupon for the mix up. Id say that made up , I get that mistakes happen sometimes, its about how u respond to them. read more

Fist off, many people know that my favorite food is sandwich and that I used to eat At Jimmy John's a lot. "Used to" being the appropriate term. I was just humiliated at the Jimmy John's at the corner of Centennial and Main in Mesa AZ. Went in to use the restroom and get something to eat... in that order before my radio broadcast. However, they would not allow me to use the restroom before ordering. When I told them that I was going to order after I used the restroom because I didn't want to bring my food into the bathroom with me, they became very confrontational, stating that "the bathroom is for paying customers only." Never mind that I was going to be a paying customer... for me and my 2 radio promotion assistants. Instead, I decided to leave and no longer deal with their harassment any longer. I did not order anything or use the restroom. While I left they continued yelling at me as I was walking out the door. Thanks for years of delicious sandwiches... but you just lost a long time devoted customer. read more

This place is great! Very good food and very nice people that work there. I would eat here everyday if I could!!!! My husband doesn't like mustard until he tasted yours! read more

I live 2 Miles away... IF THAT... And "they don't deliver that far up." Really??? You are 2 miles away. Not happy. I will order Chinese food, which delivers from 7 miles away... Thanks. read more

the food is good and made fast. usually done before i am finished paying for it. if you live close enough they deliver and if you order often enough the drivers will remember your you and get the food there faster! so if you like a good sub and dont wanna drive this is the place to go! read more

this location has some of the worst customer service i've ever experienced at a food place as a whole. as the woman on the drawer closest to the drive thru window was incompetent and did not comply when simply asked for a pickle. she responded that it was a side and sandwich didn't come with the pickle and was told okay, as in, charge me for it; so when sandwiches arrive we expect pickles and they're not there. then the sandwich maker proceeds to tell us they're a side, they're not on our ticket, and he is not giving me the pickle. as it is ONE pickle which i thought i was charged for, giving it to the person is what you should properly do. hope someone talks to your workers about attitude towards customers and teaches them how to take CARE of your customers and not just have them be a "number" who walks in. read more

I came to Jimmy John's and ordered two gargantuan subs. One was with all freebies the other was with no tomatoes and no onions. The freebie was done right I was watching her make the no onion no tomato and she made a no tomato, no lettuce there was onion on the sub, not what I ordered. The guy that took the order even though he repeated no tomato no onion he typed no lettuce when i complained the snotty fat girl threw the other sub away, slammed it in the trash, all she needed to do was take off the onion and replace it with lettuce instead she slammed the bun down slopped the mayo threw the meats and cheese very nastily threw some lettuce on and poured about half a bottle of vinagrette cause i had asked for some extra but she went way way overboard because she was pissed. If I am going to buy a nine dollar sandwich, I think I should be able to get what I ordered how I ordered it. They do not deserve any stars.really shitty customer service.. Will be going to Quiznos or another Jimmy John's where the sandwich makers actually care about customer service. Will not be back.Will not give them any stars. They do not deserve any stars. read more