Last time I give them a chance. They added mustard to the sandwich that I didn't order, put the past beef on the sandwiches that had a big piece of fat in it! I saw the gal with mustard in her hand but I thought the other gal told her no. You would think if you make a sandwich wrong you start over and make it right. Nope! This Jimmy John's just gives it to the customer. This is the second time with overly fatty roast beef too. Don't waste your money at this location! read more

Wish i had the option to give zero stars. From the beginning, the worker was extremely rude. I paid $12 for a turkey lettuce wrapped sandwich. I could tell it wasn't right the second i got it. It was all lettuce and ONE slice of turkey. I tried to go back and ask if it was right and again the worker was SO rude and dismissive. Said it was fine and normal and i drove away. I will never go to this location again. $12 for lettuce and awful service. read more

Jimmy John's - Sandwiches Near Me - Mesa, Arizona

First off, I have to say, Jimmy Johns is very proud of their sandwiches based on the price they charge these days. I'm less than convinced they should be. Today I went in for a quick lunch in lieu of better options. I ordered the Ultimate Italian which is apparently toasted. I noticed they just started offering toasted sandwiches, to which I cringed at, due to the fact it will inevitably bring their "freaky fast" operation to a grinding halt. I wasn't wrong about that. I sat for 15 minutes waiting for my sandwich. You could tell the employees were stressed too, because they were less than pleasant. The sandwich was very greasy (that tends to happen when you essentially fry, fatty, cured meats). I enjoyed the toasted bread the most. There couldn't have been more than 4 ounces of meat on the sandwich, yet the sandwich, a drink and a bag of chips was $18 bucks. I just don't see the value in what they're offering anymore. Price aside, the sandwich was mid at best, and the speed is no longer there. read more

I like Jimmy John's, although they don't seem to be freaky fast anymore. I think their sandwiches are good, and I love the pickles The girl that took out order was very, very sweet it's always good when they are friendly. T his is one of those places that is consistent for me. I pretty much always knows I'll get a good sandwich here. Especially the Italian Night Club! read more

Excellent tasing sandwiches, always correct on the orders, and excellent customer service and care by Angelina.

It takes a lot to push me to a 1 star review, but here it is. Hopefully JJ can use this as a learning experience. ~ I went into this location and requested a veggie sandwich. I despise mayonnaise and always emphasize NO MAYO. I am kind about the request and always tip 20% or better. This occasion was no different. Being mayo paranoid, I always watch as my sandwich is made, and hope that they won't cut it with the dreaded unwiped mayo infected knife. The beared dope smoker who took the order and collected the big tip started making my sandwich, spreading the bread with a healthy layer of mayo. I paused thinking that perhaps it wasn't my sandwich. Unfortunately it was. I kindly reiterated to the bearded lad that I had requested no mayo. He curtly responded "I didn't hear that!" Instead of tossing the fouled mayo log into the trash and making a new sandwich fresh, this guy peeled the veggies off of the incorrect sandwich and put them on a new, I suppose because of the insidious price of tomato and cucumber slices. Other requested aspects of my order were also not heeded. The bearded man slid the sandwich to an Asian lady whom angrily completed the order and handed it to me, not acknowledging my thank you nor making eye contact. What's with all the angry and resentfulness here? You guys dropped the ball, yet blame me. Take ownership. It's the hospitality industry, not the hostility industry. And to whomever owns this franchise, why don't you put down your bourbon glass and respond to all these legitimate bad reviews? And to Jimmy John's HQ, why is mayonnaise standard on vegetarian sandwiches? read more

I went to this location for lunch to which I only had 30 minutes. I got there and was very excited for the drive thru. I was quickly disappointed with the menu since it was not as a normal Jimmy John's. The sandwich I normally got was not there and they said they didn't have a few meats that I was asking for. I paid $18 for a combo and the sandwich I got was bare. I have been to many Jimmy John's in Gilbert and have never been this disappointed. For $18 there was barely any meat and condiments on my sandwich. I will not go back to this location. read more

Jimmy John's - Sandwiches Near Me - Mesa, Arizona

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This is truly the worst Jimmy John's ever. Customer Service is horrendous, they are never open during the hours that are listed. Tonight we placed a pick-up order for this location online and when we arrived to pick-up our food it wasn't open even though the hours listed online show they are open for another two hours and they charged us! I wish I could give them zero stars. Do not waste your time with this location. read more

They locked the doors 40 minutes before closing and had a long line in the drive through. With only a couple people staffed they were more focused on closing and less on actually providing service. read more

What you expect from a jimmy johns. The location was clean and the staff were friendly. We ordered and our sandwiches were made in no time. Order was correct and meal was delicious. I got the hunters club (roast beef and provolone) and it was on par with other stores. There isn't a whole lot more to say except it's reliable and I had no issues with my experience. It's a pretty spacious store, plenty of seating and room for groups. It also has a drive thru which is pretty convenient. read more

Jimmy John's - Hunters club - Sandwiches Near Me - Mesa, Arizona

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Decent food which counts for something, right? Customer service? Not so much. Many of the employees lack basic customer service skills; most seem angry that they need to work at all - like the customers are annoying them. Today at lunch I heard a shrill female employee yell at a male employee, "Alex, get your ass off the floor now!" I was able to hear this from across the restaurant. I know it's fast food but can you at least pretend to be professional? Even just a little bit? Weak sauce. read more

Temporary hours Not greeted with welcome but - "We are out of French bread and close at 3:00 PM. ". Still charged full price and offered no help when asked for suggestions. At 2:10 PM they turned the music on so loud you couldn't sit and talk at a table without yelling. Will not return. Thanks. read more

I eat here for lunch several times a month. Ive never had a bad sandwich. Ive never had a bad employee situation . Ill keep coming here until there is reason to change but I don't expect that to happen any time soon read more

I was so impressed with the staff here (Brando and Derrick, I think). They treated the homeless guy in front of us with just as much respect as us. Our mobile order was ready when we arrived, and the bathrooms were clean. This location is in a sketchier location, but I'll repeat visit here because of the staff. read more

The ONLY Jimmy John's i have ever been to that was unpleasant. Woman on the speaker was snippy and the guy in the window short and looked annoyed. All i ordered was a sandwich. Nothing special. No extras. Sandwhich was fine. read more

I can see why there's only two stars for this location. Ordered extra pickles and NO tomatoes. So I get no pickles and extra tomatoes. Called them out on something so they purposely made a bad sandwich. I really hope they close down and go out of business. Thanks! read more

Jimmy John's - I can see why there's only two starts. Orderd extra pickles and NO tomatoes. Thanks jerks - Sandwiches Near Me - Mesa, Arizona

Super fast and accurate delivery! I placed a delivery order at the Mesa VFW and the delivery man was there before I could sit back down at my place inside. Always a good sandwich and kosher pickel. read more

Jimmy John's - Turkey Tom and pickel. - Sandwiches Near Me - Mesa, Arizona

Food is generally ok, it's a sandwich. Ordered with the app, which is just as expensive as uber now, used the address that the app used to locate me with even accepted it as payment. Tracked the order and it took over half hour to deliver, which again, I understand circumstances, traffic, other deliveries that was not the problem. The issue was the driver giving me flack and being extremely rude after stating that she was here and describe the location. I advised that it was wrong, and after further description from her, I advised that I am on the other side. While trying to give her the proper location directions, she doesn't let me speak really only complains that she can't drive 80mph, which I didn't ask her to drive faster. Then stating she can't do things with one hand because she has a stick shift, ok well don't call me while you're driving. That's just horrible, if you don't want to work, don't! read more

Got a sandwich tonight delivered and it was not cut in thirds like I asked and I didn't get extra cucumber like I asked....When I called in to let them know I was offered nothing just an explanation that a standard veggie #6 has three slices of cucumber and three slices of tomato?! I have gotten sandwiches from a different Jimmy Johns and it has never looked this crappy...lazy work. read more

Jimmy John's - The Veggie Sandwhich $6.19 you mean the cheese and lettuce sandwhich? - Sandwiches Near Me - Mesa, Arizona

Excellent service. Asia, a very lovely woman, allowed me to pay after being confronted by my girlfriend's mom. All of the food was delicious. Very fun and exciting environment. Definitely recommend. Give Asia a tip if you see her as well! read more

This place will never go above and beyond. They won't even being you what you paid for. Per usual they leave things out. Don't tip them thinking you will get your food or all your ordered. read more

Jimmy John's - What's missing is the game I am forced to play with Jimmy Johns - Sandwiches Near Me - Mesa, Arizona

It's what you'd expect from a Jimmy John's. They make your sandwich fast and accurately. Service is friendly and the experience is always an average one. There isn't anything they offer that is going to blow you out of the water. This location is very spacious and from I could tell, is usually clean and well kept. read more

I have never been to Jimmy Johns so I was skeptical as I'm a long time believer in Mr. Goodcents. However, I was very pleased. I ordered three subs of varying types including a veggie, tuna plain, and an Italian. The veggie and tuna were gobbled down by my love and my daughter. I had been drinking a ton of tea and water all day so I wasn't really hungry, so I saved my sub for later. The next day I reheated my sub in the oven for a few minutes wrapped in foil. Still anticipating a regular boring sub. WOW. I was surprised to find even a day later the veggies fresh, the bread soft, and the meats and cheese awesome! It took me two days to eat due to the amount of meat on the sub. Sorry SW. No more $10 double meat subs. No more stale flavorless bread, no more almost rotten veggies. I'm sold. If JJ Is close I'm in. Except GOODCENTS. read more

This location is in dire need of customer service training and fresh bread. Ordered 2 sandwiches only to get home and learn that the bread was beyond stale. I called the store to let them know of the issue with our order and informed them my husband would return to have new sandwiches made with bread that is not old and stale. When I asked for a manager I was told "yeah, she's here" and the employee didn't put the manager on the phone. My husband is heading there now to correct the order and speak with the manager. Waste of gas for a 2nd run... I don't recommend this location at all. Go someplace else where the bread won't break your teeth and where a store manager will actually attempt to correct an issue. read more

Service was SO slow. And I was the only customer. My sandwich on wheat bread and saw the making it on white. I knocked on the window and told them that I had ordered it on wheat bread. I would have given them a higher rating, but they responded so rudely and made me feel stupid. I just wanted to let them know before they made the entire sandwich on the wrong thread. Got home and started eating it and there were No sprouts and hardly any mustard. It was the spicy mustard not the mustard that I ordered. Very disappointed. Didn't realize it was so hard to make a sandwich. read more

Their sandwiches may be a lot more tasty, if they only listen to your order. I specifically ordered (carry-out). a turkey sandwich which included: provolone cheese, PICKLES , onion, tomatoes , and lettuce. However, I took a bite Of my Sandwich, I was famished, absolutely starving___ meaning no sandwich could taste bland or bad___WRONG! The $8 sandwich was BLAND because they FAILED TO LISTEN to my order, AND ADD "PICKLES". I was quite disappointed. No more "Jimmy Johns" sandwiches for me. read more

This place needs to be out of business. 2 stars?! Seriously? I'm surprised they have any at all!! Avoid this place at allll costs. Literally. Ordered an Italian on wheat in the drive thru. Apparently they discontinued their French bread wheat(which is not displayed or clarified on their menu). I got the soggiest, ugliest looking sandwich for $11?!!!!! I've never been to a sandwich place that has soggy Walmart bread for an option and still charges full price as French bread! You go to a sandwich place for a fancier sandwich. It's a standard to have the French baguette style bread in multiple varieties. There definitely needs to be clarification that they only have ONE type of sandwich bread. French white. The sandwich I got wasn't even wheat. It was full of seeds and nuts?! Called them back for a refund BECAUSE WHAT I RECEIVED WHAT NOT WHAT I ASKED FOR. Needless to say they don't give a crap about it and were extremely unprofessional. Sooo disappointed but yet not surprised given the plethora of terrible reviews on this place. What a freaking jooooke. Management needs to be cleaned up and employees need better customer service skills. People write reviews for two reasons: they're extremely impressed. Or the experience that THEY PAY FOR was so terrible. Take your business elsewhere. read more

Jimmy John's - Bad - Sandwiches Near Me - Mesa, Arizona

You know we love the Sandwiches here, and the People who work their are always very nice and friendly... However yesterday was a bit different.. Food was great, Music was fun, but the gal at the register taking our order was not very friendly at all. In fact it was so weird that compared to everyone else, she was so out of place with her customer service, that she may have just been having a really bad day so far.... And it just wasn't with us, she was taking Drive thru orders and if I was on the other end, I would have just driven away... read more

Took over a hour to "prepare my food" just for them to cancel . Don't bother ordering if you're hungry slowest service ever

The sandwiches used to be tasty- now they are frequently messed up from your order and what they charge extra for isn't on the sandwich. The young ladies working are rude, fail to listen and don't address concerns brought to them- they are seriously in need of some customer service education and listening skills to produce the quality sandwiches that used to be at this place when it opened. Ordering online doesn't help either they still fail to pay attention to to what's requested. read more

When I'm super hungry and need to eat fast before I get grumpy, I YELP the nearest Jimmy John location. Then, I read the reviews too. (Ignore the low star reviews for this location, people are whining because they can't get a sandwich delivered to them, boo-hoo!) I really like Jimmy John's because they are FAST, no matter which I location I go to.This location is in a stand alone building with a drive-thru! You don't even need to get out of your car to get a sandwich! Friendly and fast! The sandwich was fresh and made to order. The place was clean too! read more

They messed up the order at the drive thru, despite repeating it several times, and took forever to make it even though we were the only ones in line. read more

If ordered between 12-1pm the delivery person will apologize for not being freakin fast and say they don't have very many drivers. Any other part of the day and these guys delivery the subs as fast as it would take for me to get to their store. They are freaky fast. Food is always correct. read more

The service at this store was very slow and the staff didn't seem like they wanted to provide any decent customer service. They ran out of bread and told me to bad. read more

This location has a drive through! Service is always great! I go there at least once or twice a month for a quick lunch Sandwiches and ingredients always taste fresh and service is quick! No complaints! read more

Food is stale and overpriced. They charge for water! This place is horrible. The Subway by Country Club is way better, just go there instead! read more

I love this place I have been a Jimmy John's fan for the past two years and they are wonderful sometimes they made mistakes but they are so sweet about it and they will always correct it without making you pay and they will deliver it again anytime their sandwiches are delicious my very favorite is called the JJ Gargantuan it's got so much meat it's like something that you want to share with your partner or best friend they are delicious so I'm a quite addicted to them so I would recommend them to anyone I think they I love Subway don't get me wrong but there are completely in a different element and I would prefer them to Subway any day thanks Jimmy John's! read more

The Totally Tuna sandwich is delicious, it is one of my favorites. I tried other sandwich like the Big John's and the Turkey Tom and it was not as good as I hoped especially since I added Dijon mustard, it was too sweet in my opinion. read more

I called your restaurant confirmed why my order was taking so long the young lady know the name my Angela was very rude and very disrespectful and I feel that I should not be talked that way by a customer or an employee of your restaurant read more

SO RUDE!! I love jimmy johns! But this location I've never felt like such a burden! I thought it was just the one worker but then the person who gave me my order was a complete jerk! And they threw my bag like they were so annoyed i was there. I will NEVER go to this location again. I felt so stupid being there and I was the one giving them business! I was trying to be nice and I was not being picky or demanding or anything I just ordered and they were so rude. So so rude. The management need to give their workers a happy pill or find new ones because nobody deserves to be treated like that! read more