Was about to order carry out here when I noticed the bad reviews. I really feel like people who are mad write reviews while the happy customers don't. I can say I've been to this location a handful of times and have never been disappointed. Now off to order my turkey tom read more

I bought cucumber salad today (may 22) and it went bad on May 4. Did not realize until after I ate it. read more

Jimmy John's - BOUGHT ON MAY 22 - Sandwiches Near Me - Livonia, Michigan

Pretty shotty service, I guess the most annoying thing would be being forced to get your food through a 3rd party delivery app when Jimmy John's slogan is freaky fast delivery. First of all I DONT USE DOOR DASH ANY OF THOSE SHADEY 3rd DELIVERY APPS . I have never in my life called a Jimmy John's and ask to place an order for delivery and be told I have to use some BS app... After looking at the reviews I m not alone. For the most party service is pretty average other than the issue stated read more

I got an italian sub and it tasted like fucking shit. I asked for no onions and they put extra. the lettuce and the sandwich just flat out tasted diabolical. I hope you guys go out of business. read more

Jimmy John's - #9 ITALIAN NIGHT CLUB - Sandwiches Near Me - Livonia, Michigan

Service sucks ordered online the other day for delivery that was directly across the street from them. They couldn't bring it to me cause they had no delivery drivers ordered a couple days later who tasted funny drinks tasted funny as soon as I took a drink I spit them out I think I'm gonna stick to Subway no more Jimmy John's. Waste of money through my drinks away and my sandwich. read more

Jimmy John's - Sandwiches Near Me - Livonia, Michigan

I called to complain about one of their workers being extremely racist online in a video, and the manager gave that employee my phone number so he could harass me. In giving him my phone number, the caller I.D. revealed my full legal name as well. I sat through being spam called by this worker for an hour about 20 times and when I got around to blocking him (I was cooking dinner with my fiancé) he chose to call from the store phone while on the clock to continue to try and harass me. He made sure to use my name to let me know he knew who I was, and with both a phone number and my full legal name I'm worried he could find out where I live as well. Very unprofessional. The police had to get involved. I don't even know if this can get resolved to a point where I will feel safe. read more

Jimmy John's - Proof of my harassment. - Sandwiches Near Me - Livonia, Michigan

Ordered here online for an in store pickup and waited 25 mins in store for it to be made and watched 3 other orders be taken and completed before mine. The staff is incompetent and slow. read more

My go to sandwich is the Vito. You can't go wrong with a quick sandwich from here. Seriously, the sandwich was ready before I had finished paying for it. read more

Service SUCKS. I live a mile away, and it takes them a hour to deliver...this is frequently. Bread is never fresh, the never get the order right....I will not be using them anymore. I will drive 50 miles out of my way to avoid this store. read more

I came in to order no one said anything to me as if i didnt come in. Very rude! Poor customer service! I ended up leaving

Update: they can't seem to get an order correct. No big issues... have had a time or two where my order hasn't been 100% correct... but picking off tomatoes isn't a deal breaker. Convenient location. Typical jimmy johns in my opinion read more

Do not get delivery from this place! Two times in the past few weeks I've been cut off by an insane delivery driver who woks there. No respect for others on the road. Food from the inside has always been good. read more

Asked for a #5 slim this morning only a few minutes they opened, so there were no other customers. We were the only ones in line. My sandwich came with only meat!!! What in the world is so hard about making a sandwich?!?!? No lettuce, no tomato, no onion, no sauce!!! Are you kidding me?!?!? I'll be using a different place from now on. Don't go here. Employees are clearly not competent. read more

Worst sandwiches- absolutely horrible. Do not recommend at all. Barely anything was put in our sandwiches and the turkey was gross! Will not be returning! read more

Jimmy John's has been a staple for my last-minute meals for a few years now. The food comes quick and is consistently of decent quality, regardless of the location I visit or delivery/pickup. When I drove by a side-street not more than two miles from my house and noticed a brand-new JJ's staring back at me, I was eager to order from them. That moment came pretty quickly thereafter-- I ordered two Vito subs, after confirming they didn't have mayo on them: one with hot peppers, a pop, and chips, and the other sans tomatoes, no extras. Then, I said it again. ...and again. After the flustered employee on the line finally (and politely, I might add) finally got the order right, she gave me the total and bid me a good night-- and that they'd "be there soon." With an explosive advertising claim that they're "freaky fast" and me living down the street,, I figured I'd only be waiting for a few minutes, but I'm not impatient. After checking my phone and noticing over twenty minutes had passed by, I scratched my head--we'd ordered before from other JJ's and gotten it in half the time, occasionally- but let it go on account of this location being brand-new. 39 minutes (according to my phone's callbook) had passed when my phone rang-- some kid asking me what my address was (without mentioning he worked for Jimmy John's, though I assumed as much). I'd apparently "given it to them wrong," despite the receptionist correctly reading it back to me, and he'd be there soon. Indeed, he arrived within five minutes, and though certainly not "freaky fast," it was Friday and they were new, so I didn't make much of it. The sandwiches felt deliciously heavy as I handed my friend theirs while I unraveled mine. Upon first bite, I immediately tasted something curious, and my suspicions were right: there was mayo on the sandwiches. I realize some like it on their sandwiches, but the menu specifically says this sandwich doesn't have mayo, I've ordered it enough times from other JJ's to know it doesn't come with mayo, and I specifically ASKED if it had mayo before ordering, because I am that adverse to eating it. A quick phone call clarified the confusion: the girl I had placed my order to, upon trying to decipher it three times, simply entered it as the italian night club, not the Vito, and neglected to realize one had mayo and the other didn't. A manager had answered the phone this time, and though he was argumentative and somewhat abrasive, he soon barked at someone to remake the sandwiches-- I didn't ask for this, but it was a kind gesture. The delivery man pulled up once again and, as I handed him a small extra tip for his troubles, he informed me that he needed the other sandwiches back before he'd give me the new ones. Normally, this wouldn't have been an issue-- I realize people try to scam restaurants all the time-- but I was losing my patience after dealing with this particular JJ's incompetence for over an hour. I asked him why we weren't getting a refund, considering the sandwiches we were charged for cost more than the ones we originally ordered (something I wasn't even going to mention, because I am rarely not confrontational or prone to complain). He said there was no difference in price, but we could call his manager if it "was such a big deal." After I handed him our first batch of sandwiches, he remarked "oh, there's a free cookie in the bag," smirked, and walked off to his car. So, let's recap (tl;dr): the person at the phone was unable to handle a relatively simple order, asking me to repeat myself 3 times and then STILL messing it up; the delivery man was incomprehensibly slow, despite me being less than TWO MILES AWAY, and blatantly snide upon his second visit, despite me handing over an extra tip out of courtesy; and, finally, the manager was needlessly confrontational, despite his admittance that the person taking our order got it wrong, and didn't bother to refund the difference in price of our order, even though it was their mistake. Oh-- If you're the type to get fussy over the little things, know that the chips I ordered were the wrong flavor (how in the world "normal" is taken as "barbeque" I'll never understand) and that there was noticeably less meat on the second batch of sandwiches. Regardless, it was an incessant, disappointing experience, and while I may sound excessively whiny, I feel it's important to recount the entire experience for others who consider ordering from here-- i.e., DON'T. This wasn't just one or two small issues, it was nearly every aspect of my entire order-- wouldn't a new business want to do better than this? You're not starving for local sub places, let alone JJ's, so take the extra five minute drive and find another sandwich shop-- let this place find the paltry customer base its inept service deserves. read more

Ordered a sub at 8pm. They close at 9. I love exactly one mile away. Half mile down a main road. Half mile down one side street. My house. He shows up at 845 and doesn't have the drink I ordered. An $8 sub is pricey enough. A 2 dollar soda too and you forgot it? Took forever. Mediocre sub and forgot my shit. Thumbs down. Only do drive through. That way those high school kids can't mess it up. read more

If I could give zero stars, then I would. I visited the store and ordered two subs via the drive-thru. I always check them before I leave the parking lot because I've been burned by this location so many times. I opened my sub and there was a hair on it as well as mayo which I asked them to not put on it. I took it back and they re-made it. I got back to my car and they put mayo on it again. I checked the other sandwich I ordered and it also had mayo on it (which I had asked them to hold off as well). I brought the sandwiches inside and asked them to remake them. Worker told me that the initial one didn't have any mayo on it. I asked her to explain what the white condiment was and she said "I don't know, but it's not mayo". I asked for my money back and was laughed at as I walked out. I emailed corporate and they mailed me a $20 gift card and told me that the owner would be reaching out. I never heard from any one from the franchise and Emma (from corporate) said that the situation was handled in the store. Not sure how they can deem it "handled" when the customer wasn't given what they were promised. Safe to say I will not be back to this location and I'll be sure to spread that to any one and everyone I know... unless of course they enjoy hair on their sandwiches and incorrect orders. read more

I've gone to this Jimmy Johns a few times for their boxes of 12 sandwiches, and have never been disappointed. Everything is fresh, organized and neatly appearing. When I arrive at the hospital to deliver the lunch, everyone is enjoying the meal with their chips. I believe the people their know what they are doing and if there were ever issues the store manager would make it right. Thank you all for great service and quick sandwich creations. read more

Got two subs delivered from here and both were mediocre at best. First sub was poorly put together and was wrapped horribly. When I call I either get "we do deliver to your address" or "sorry we don't deliver to your address". I understand it's a new store but they need to train their staff better. read more

We usually eat Jimmy Johns once a week, we love the unwich! option. We drove through here and ordered two subs, 2 chips and it was $16.00+. The prices have gone up and the subs were incorrect. I have since contacted the manager and he said he would mail me a coupon for a free sub, so I guess he was trying to make things better. It has been two weeks now so I decided to call today and see where the coupon is... he said it is in the mail. :) We shall see Good food however they make a lot of mistakes on the subs and it is a little pricey. read more

Live nearby and have used the place three times. The sandwiches are ordinary but fresh, the bread is nothing special and the prices are a little high. It is fast. read more

Not to mention they didn't cut my sub in half like I asked.. Working at a sandwich shop isn't hard at all. I know from experience! read more

Jimmy John's - This is the disgusting mess these idiots delivered to me. - Sandwiches Near Me - Livonia, Michigan

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Never had a problem, the service, food and cleanliness is five star. Showing license was a pain. Do you have to show license when you go threw the drive threw,etc.,etc? They turned away a customer $$ because she didn't have her license on her?$$ So when I give my daughter my debit card, she won't be able to buy food? Come on management think about it? read more