I love writing reviews. I spend money freely. I like to eat out and I respect the sweat and toil that goes into a business, not to mention the investment that provides income for the owners. So I'm reluctant to be too critical. Today I feel an obligation. I got the trifecta
This Jimmy John's screwed up my order (not the first time), made m wait while others came and went and served stale bread (not a little stale).
I used the app in the parking lot because I was on a phone call. You cannot make America any greater! order anything you want on a phone while you talk. I wait for the notification. I talk more, I wait more. I hang up. I go inside and ask. Four sandwiches are sitting there, I ordered five. The woman says she's making my order. Other employees pick up my sandwiches, look around, set them down. Two walk ins come and go. I ask again and then point out that people are coming and going while I wait. And I wait more. ....
My order is ready. I say thank you. A curious thing that has developed, I used to say your welcome. Making food for me has become something I should be greatful for allowing them to do for me. Anywho, now the fast food has made me late. Thoughtful me brings in dinner and they're made at me. I have one less sandwich than I ordered and I have one more sandwich with stale bread that I didn't order.
This location is far less than good. I'm out. I love Jimmy John's. Fresh ingredients, usually the food is good. Well run Jimmy John's have 2 very experienced employee and sometimes the owner. I've been enjoying Jimmy John's liberally for 25 years and will continue to do so. But this location should be put out of its misery.
Additionally, I have no incentive to give them an opportunity to make it tight. My time has more value than that. I did once. I was made to feel like I was trying to get something for nothing. The idea that I had spent my money there and was disappointed or that they had an issue that needed attention was never considered. An apology? That's funny. And no opportunity is provided for feedback. No text, no email. What a shame. They have a great idea and they've reduced the overhead to bare bones. I dial it in, I pick it up. No cash, no clean up, no fried food, no waitresses, fresh bread... Just make sandwiches.
Really pathetic. It could not be any easier and still these knuckleheads screw it up. read more
