Terrible delivery service, on multiple occasions the driver has complained to me about his tip while im at work, and working with customers. One of the most unprofessional things Ive seen. read more

I love writing reviews. I spend money freely. I like to eat out and I respect the sweat and toil that goes into a business, not to mention the investment that provides income for the owners. So I'm reluctant to be too critical. Today I feel an obligation. I got the trifecta This Jimmy John's screwed up my order (not the first time), made m wait while others came and went and served stale bread (not a little stale). I used the app in the parking lot because I was on a phone call. You cannot make America any greater! order anything you want on a phone while you talk. I wait for the notification. I talk more, I wait more. I hang up. I go inside and ask. Four sandwiches are sitting there, I ordered five. The woman says she's making my order. Other employees pick up my sandwiches, look around, set them down. Two walk ins come and go. I ask again and then point out that people are coming and going while I wait. And I wait more. .... My order is ready. I say thank you. A curious thing that has developed, I used to say your welcome. Making food for me has become something I should be greatful for allowing them to do for me. Anywho, now the fast food has made me late. Thoughtful me brings in dinner and they're made at me. I have one less sandwich than I ordered and I have one more sandwich with stale bread that I didn't order. This location is far less than good. I'm out. I love Jimmy John's. Fresh ingredients, usually the food is good. Well run Jimmy John's have 2 very experienced employee and sometimes the owner. I've been enjoying Jimmy John's liberally for 25 years and will continue to do so. But this location should be put out of its misery. Additionally, I have no incentive to give them an opportunity to make it tight. My time has more value than that. I did once. I was made to feel like I was trying to get something for nothing. The idea that I had spent my money there and was disappointed or that they had an issue that needed attention was never considered. An apology? That's funny. And no opportunity is provided for feedback. No text, no email. What a shame. They have a great idea and they've reduced the overhead to bare bones. I dial it in, I pick it up. No cash, no clean up, no fried food, no waitresses, fresh bread... Just make sandwiches. Really pathetic. It could not be any easier and still these knuckleheads screw it up. read more

Change your time on the Upside app to 10:00AM. One of the local schools order sandwiches from you everyday, but we cannot "claim" the offer until 11:00 because that's what the Upside app has listed. read more

My order was not correct. I ordered a slim but they added all of the toppings. The restaurant was quiet. They did have gender neutral bathrooms which was a nice site. read more

Waited literally 15 minutes at the window for one sandwich. No idea what was happening inside. After 15 minutes they opened window again and asked what sandwich did I order. Unreal read more

The staff is incompetent and it's a poorly run store. They have not delivered items for orders, made sandwiches incorrectly, and delivered over 30 min late. read more

My order was out for delivery since 12:36p. It shows order delivered in the app, which is untrue because I was at front desk ( office) waiting for my order. A phone call was made to the manager and I was said "second" order will be delivered ( since i never received the first one, it is technically the first one). over an hour and a half since my order was placed and still nothing has been delivered. Last time I order from this place, and probably last time i order from Jimmy Jhons read more

Visited this place a few days ago. Just mainly came here for a BLT sub sandwich . The staff was friendly and courteous. It did take a bit of time to get my sandwich even though nobody else was in line or waiting with 5 people in the kitchen! It's a quiet location, very clean as well. read more

The Hickory Hills Jimmy John's is FAR FROM freaky fast....they're more like Surprisingly Slow! Corporate needs to motivate this staff!

I've been going at night several times and notice that they close earlier than the open hrs say when there's no customers.

The impeccably rapped sandwiches at JJ's look and taste so delicious. The fresh taste of veggies and meats, as well as condiments and the perfectly crusted bread leave the taste buds 'z-z-z-z-zing for a while. read more

Every single time I come to this location they get my order wrong. My sandwich did not taste great. They gave me the wrong chips. And my sprite taste like club soda. It was awful. This is every time. They always do something wrong with my order. read more

Really good just kind of slow in the drive-through. Also make sure you ask for everything you need because I didn't receive any napkins in my bag which really could have been nice when I spilled something. I also asked for some water but they totally disregarded it. read more

Ordered 25$ worth of food, after 30mins i call and i get "oh we only have 1 driver it'll get there as soon as we can" finally after 1 hour my freaky fast order arrives and of course no straw (classic). And i live less than a mile away read more

I love this location! Food is always decent and the staff is very friendly. Morgan is one of the sweetest employees, she is friendly and enthusiastic. I go out of my way just to come here! Highly recommend. read more

This Jimmy Johns is right off 294 so makes it a convenient stop for going on road trips or just coming home from work. The staff is made up of high school - college aged kids but they are always friendly and professional. The owner of this place trained the workers well. True to Jimmy Johns they are very fast and they have no problem making changes to orders. I would be back here for sure. read more

Jimmy John's - Cookies - Sandwiches Near Me - Hickory Hills, Illinois

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I love this Jimmy John's. They deliver so quickly and always get my order correct. They also have a drive through which is a game changer. The employees are always so nice to me and I have a pleasant experience every time I go. I eat Jimmy John's a lot more since I moved by this location! read more

Seriously, a month later and you still can't cut sandwiches in half as requested when ordering at the drive thru.

My favorite JJ's. This place has the nicest staff. They always welcome their customers as if they are returning home. Their ability to serve well prepared sandwiches in a timely fashion is amazing. And if a table is slightly dirty, they will immediately clean the table for dine-in customers. #14 is my favorite! read more

Always a friendly staff here ! Very pleased with the service. Definitely love the drive through when I'm in a hurry !!

Placed an order for delivery over the phone, clearly told them the payment was cash. The delivery guy shows up,takes my full payment and ignores my instructions that he was only to get a portion of the change and leaves. Very disappointed. read more

I always have ordered from JJ and they have always been great. Today I waited over 30 minutes for my sandwich to be delivered. I had to call multiple times and never received a courtesy call saying it would take this long. That was simply bad customer service. read more

your location is the closest to me, on 95th & melvina but you don't deliver here. Neither does the Oak lawn or the burbank area. All three chains need to communicate and adjust your coverage because you are missing a lot of potential orders. read more