I have been to this location many times in the last 3 years. My orders have always been correct. Jimmy John's has long been my favorite sandwich shop and this location has never disappointed. In my opinion Jimmy John's has the best bread for sandwiches and I happily drive out of my way to grab a sandwich here! I just wish there were more locations in the Bay Area. read more

Great sandwiches every time! Our go to is the beach club. Service is always quick and they can add what you want to fit your needs.

Jimmy John's is my new favorite sandwich spot! I started getting the toasted sandwiches while I was pregnant and haven't stopped craving them! Get the toasted beach club, it's soo good! The staff is made always super friendly and helpful. Very quick service and clean inside! Als love the kickin ranch for dipping! read more

Jimmy John's - #12 BEACH CLUB (toasted turkey) with bbq chips! - Delis Near Me - Concord, California

This is the best sammich shop to come to the east bay!!! I'm already a fan of jimmy John's, but this location exceeded my expectations! Travis is awesome! Amazing customer service and even better sandwiches! read more

Jimmy John's - Delis Near Me - Concord, California

So I've been to this restaurant, maybe six times. I always Rave about the BLT there. I get the same thing every time BLT hold the T add peppers. This is the first time that I have came to this location and had the sandwich come out looking much different. The bacon quality was definitely different than it usually is and it was freezing cold. I asked one of the servers in the back if they could remake the sandwich because I'm not sure why the bacon was cold. The server was very rude and said it's always like that and then he looked at me up and down and walked away... I was pretty taken back and had to ask to speak to a manager who then remade my sandwich. He was very nice but safe to say there's definitely something going on with your guy's food quality, and some of your servers need to learn better customer service. read more

OMG we tried this sandwich shop today and what a mistake ! I'm wondering if management reads the reviews and ratings and attempts to improve ! You would think they have no sandwich meat with the amount they put on each sandwich ! Are the employees going home with the rest ? Owners, please take road trips and check out the Competitor 's sandwiches ! You would be embarrassed of your own product. Never eating there again and will not refer them to anybody !! So sad read more

Extremely disappointed. The food was inedible--stale bread, poor quality ingredients, and overall not fresh. The restaurant itself was dirty, with messy tables and unclean surfaces. Definitely not what I expect from a national chain. Won't be coming back. read more

Out of business? Closed on a Saturday at noon. Lots of ppl walking up and finding the doors locked. No sign on the door.

First time customer served one of the worst sandwiches I've eaten in recent history . I ordered the Big John #2 with pickles light on onion. Instead I received a lettuce onion tomato sandwich with 2 and a half pieces of meat with no pickles. It would have been fine if I had ordered a lettuce tomato onion sandwich but not for the pri read more

Great sandwiches, friendly staff! Loved getting my fix here on my lunch break. Best sandwich chain.

Ordered 2 turkey toms.what a rip off!!! Barely could find the turkey.guesspayiny 10.50 for bread tomato and lettuce.rip off!! read more

Few and far in between out here in California, but I will drive 30+minutes to get an unwhich beach club sandwich add bacon for Mother's Day! Not a large crowd and my sandwich was made to order just like I like it. The kiddos and hubby are game too if Jimmy John's is the spot we're hitting up. Every body was satisfied with their sandwich orders also. read more

Jimmy John's - Mother's Day at Jimmy John's - Delis Near Me - Concord, California

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Just paid 40 bucks for some sandwiches. When I opened it there was a hair on my sandwich.... I get things happen but still.

My bf and I's first time here and man was it good! Customer service was great! I ordered the Caesar salad wrap and the bf got the roast beef sandwich, it was a 10/10 for us! Can't wait to be back to try more things on the menu! read more

I should come here more often as I work, not too far away. I am always greeted with a friendly smile and the team seems very helpful when trying to make choices. My sandwiches have always been delicious, especially the Italian and also the tuna. The restaurant always looks organized and clean and it is in a wonderful little shopping center area. read more

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I can say this place hasn't changed, subs are still on point and tasty. Portion size may be a little smaller and price have gone up, but that's about everywhere you go now. The service is quick. Check them out if want to try something a lil different then the norm. read more

Jimmy John's - Jimmy John's menu - Delis Near Me - Concord, California

Sandwich quality has gone way down. Three times in a row that we've gotten stale bread. It really does make a huge difference. Their sandwiches are amazing when the bread is fresh. Today requested our sandwiches to be cut in half and one was, but the other looks like someone started to cut it and then got lazy and just decided to say screw it, and just wrap it up. I'd like to see the quality return, because I really enjoy their sandwiches when everything is on point. read more

Ordered 3 subs, all 3 were incorrect somehow. The ingredients were fresh but the inaccuracy was really frustrating being that these sandwiches aren't cheap, but we were so hungry we just dealt with it and ate what we were given. Got a stomach ache from the roast beef which was odd, but we survived. read more

The team is always very efficient. I love the veggie and the veto sandwiches. Wish there was a branch in Walnut Creek so I wouldn't have to drive all the way ;) read more

Didn't know it was possible to put so little on a sandwich. Ordered a turkey sandwich. And that they literally put on one. see through slice of Turkey. one see through slice of cheese. and charged me $20. I will absolutely be in touch To let management know they are going to go out of business if they keep this up. Follow up. Spoke with a Robert. Smith manager. Couldn't have been more apologetic. Clearly said something was wrong. and offered a credit along as a comp for the next time I come in. All you can ask. my experience previous to this has been good. read more

This place has gone way downhill since Jan 2024. They cycle their employees on the regular. I used to be a daily JJ's eater but the quality, attention to detail (as in getting the order correct), and obvious poor attitudes of the (female) employees makes it not a fun place to be anymore. The sandwich quality has gone way down. Pay more attention to what you are doing on the line. Be better. read more

I am happy customer appreciation has kept going! We attended the flying colors event and after got hungry. There was a lady that was in front of us and said we had to check out Jimmy John's. She was so selling the place. I was like, "family, what do you think"? We went inside and the staff were super friendly. They knew lots about the menu and answered all our questions. My kid is special needs and he was treated liked a "king", we appreciated that. The food was amazing. We had a great time. Robert/America, and the rest were awesome. The restaurant was super clean and food was delicious. Thanks, read more

Went there this evening (10-6-2023). They refused to sell me a little john. No explanation given. Then I asked for just mayo. As they were heaping on the veggies we reminded them that we just wanted mayo and they got super huffy. We took our sandwiches to go. read more

I order from this location often (several times a month). My order is always the same: slim 5, no capicola. Unfortunately, this location cannot get this order correct. A few times in the past it hasn't been correct, but I understand it happens from time to time. However, the last two times in a row I have ordered my sandwich has come with salami only. As a result, I can't recommend this business. read more

My favorite sandwich place in the area! Generous portions, option to take the excess bread out of the middle (which makes for a great ratio of fillings/bread in my opinion), good online ordering so I can dither around and get just the right things that I want without holding up a line. Worth a drive for me even though I have inferior sandwich makers closer! read more

I love this particular Jimmy John's on Oak Grove Road. The employees are absolutely focused on customer service and making a great sandwich -- fresh and delicious quality food. One time, I ordered some food online and they called me fast to inform me that a cheese was not available for my sandwich and wanted to make sure that was okay and then threw in a bag of chips for my inconvenience. Recently, the food was delivered late but I found they gave me a suprise in the bag - a cookie and a thoughtful handwritten note on it of: Sorry for the wait. Here's a cookie :) Amazing! It brought a smile to my face. What customer service over there! This crew is so aware of making it right every time -- from the quality of the food to customer service. I'll continue ordering from them. I usually order 3-4 times every week. Good food to order: Beach Club turkey sandwich with oil and vinegar, pickles, Jimmy mustard, Dijon mustard; a bag of salt and vinegar chips or barbeque chips; and the Triple Chip Cookie made with Ghirardelli chocolate. Their oatmeal cookie is delicious as well. read more

My turkey avocado sandwich was a big let down. I was searching for the slices of avocado. There wasn't any. If you look inside the cheese slices you'll find a tiny swipe of a blended avocado dip or something. It was rediculous. I saw a pic on this page that I'll repost. Next up is the slim. The sandwich is 4.99. So we did these "freebie add ons like lettuce , mayo mustard and the sandwich is now 7.99. I asked why so high? He said tax , I'm like no it's not tax. Little did I know every little not so freebie add on to a slim is upcharged . Be careful people . It isn't truely 4.99 , they r sneaky . read more

Jimmy John's - Tiny swipe of avocado - Delis Near Me - Concord, California

Average at best, definitely not gourmet. My friends and I stopped by Jimmy John's to grab something to eat on a sunny Saturday a few weeks ago after a morning of shooting at a gun range nearby. We got there just a little after noon and the place was packed with little leaguers and their parents. To Jimmy John's credit, they moved the line swiftly. We quickly placed our order and I got the Bootlegger Club Sandwich (roast beef, turkey breast, lettuce, tomato, & mayo), a bag of chips, and a fountain drink. Five minutes later, we got our food and chow is on. It was definitely fast. The sandwich was hardly gourmet. The bread was not as soft as I thought it would be. The large amount of shredded lettuce and tomato covered whatever taste the few slices of roast beef and turkey had. The sandwich and the bag of chips did their job of filling my belly up, but it didn't register as something that I want on a regular basis. It was so forgettable that I waited a few weeks before writing this post. The meal cost $12, which was not a huge amount. But for me, I much rather go to Morucci's in Walnut Creek where I can get a much better sandwich for less. I will only go back to Jimmy John's on a food emergency basis. read more

Jimmy John's - Bootlegger Club, a bag of Jimmy Chips, and a fountain drink - Delis Near Me - Concord, California

I placed an order on doordash around 640, no where on there did it say they're accepting orders until a specific time like other locations when closing early. So naturally I just waited. I got a call from them letting me know about the chips I picked wasn't available about 2mins after placing my order. So I chose something else and the person on the phone seemed really nice. However after 45 mins I was wondering why I haven't received any info on my driver so I called the number back and no answer. Finally checked Yelp and they close @7pm So it's 730 and I had to cancel my order cause no one informed me it wouldn't be picked up. Now I have to wait 5-7 days for my refund. Order a whole new meal somewhere else and wait a another hour for that to be delivered. I never had their sandwiches before and this sucked as a first experience. I think they need to adjust a cut off time for orders so it gives time for the app to find a driver. read more

Would love if ANY other good place was here. The workers are great and friendly probably the only pro on this place. The food however, is just like the owner of Jimmy John's - TRASH So, if that's the goal then mission accomplished. read more

The food is pretty good. I went in to order a sandwich. The music is so loud I could barely hear myself talk. When I tried to order, the woman up front was REALLY rude! I kept having to repeat myself, and did so in a nice manner, but still rude. A woman came into pick up an order, she was rude to her too. Kinda rattled my nerves. The girl behind the counter was really nice though. I doubt I will ever come back here. read more

The lady working the counter was annoying and rude and I was trying to be polite when she took my order and she got it wrong and she kept blaming it on me. She was talking bad about me and my friend and she was the rudest person ever read more

the woman working the register tonight, 2/4 at 5pm was awful. I have never met someone so rude and unprofessional in my entire life. I work in 5 star Luxury hotels and this is the worst customer service I have experienced . I asked if they had the new Cajun chicken sandwich and her response was "naw" she rang me up and I said I have a rewards number. With a sigh, she reached around the counter hitting the cancel button a few times , never saying a word. Rang my order up again , I input my rewards number and paid. she never spoke to me the entire transaction. I love jimmy John's but I wont be returning unless they hire some better employees. read more

As we walked in the two employees working were complaining about being open and it looked as if they were trying to close 3 hours early. Then they were extremely rude taking our order. Definitely won't be back to this location. read more

Have to say this is one of the worst and most bland and tasteless sandwich I've had in a long time. I think the premade subs from Safeway or even gas station has more flavor than this. I came here the other day to use the restroom and grab a quick bite. Omg it's just a load of plain meat that doesn't taste like anything piled on each other. I asked for extra pickle. They said no pickle at all lol really! Wow! It's just lettuce, cheese and tomato omg it was horrible. Why did I do that to myself. I usually love lunch meats. I can buy some slices and just eat them plain or with crackers. But these ones I had to just throw the whole thing away... no thanks' read more

Recently visited this location and felt very uncomfortable by the way an employee was talking. She cussed and used derogatory words very loud at other employee where all the costumers could hear the conversation. Very tacky. read more

We came to Jimmy John's today for a late lunch. The menu is too busy and hard to focus not only your mind but your eyes as it is way too high and at a ridiculous slant. One has to tilt their head all the way back to read. The music was loud which only made the staff super loud to where the cashier barely heard me. She was nice though. I wish I wasn't so rushed to order the extras because the sandwiches really need them or they are extremely bland. I asked for oil and vinegar. I should have looked at the receipt as it just said add sauce and of course there was no oil and vinegar nor "sauce" on my #10. We ordered the meal deal #12 and #10. Yes, super quick but just bland. The bread was hard and un enjoyable the meat too, just super blah. Thank goodness the chips were packed with flavor. Had to go back up to the counter for mustard packs as I forgot they only add that as an extra. It barely helped. If I wasn't so rushed I would have added pickles and peppers etc. Yeah, I know they only have provolone but it seems processed and just a weird texture. Also, from prior experience the avocado is merely an avocado type dip and not a fresh avocado, no thanks. Now the staff was EXTREMELY more loud by the time we sat down. It honestly sounded like they were playing hockey in the kitchen. Unbelievable amount of slamming things around and every clank and crash echoed throughout the place. Seriously almost 10 minutes of slamming things around. I have worked in many kitchens with younger staff but these were the most ridiculous people ever. The music got louder then they even got more loud. Honestly, the lobby should never have to hear the staff acting up like that. Good for them getting along with each other but if you're at work, do your work and have a quiet convo with coworkers to make your shift more enjoyable but take the silliness and party attitude to your own after hours time, the customers really want no part of it. I had less than half my sandwich packed it up and left. The noise was too much to stand. Also, one worker was on break when we came in and she was sitting sideways with her shoes on the seat. That's a bit gross. Over $27 for one of the worst experiences dining out. No thank you, it was insulting as a customer to have that many issues go bad. I didn't want my leftovers but didn't want to waste. So I made a superior sandwich from my own bread and condiments, pickles, onions etc and used the roast beef and cheese and tossed the rest. I absolutely would not recommend this location nor establishment. The only redeeming part of our experience was the chips having so much flavor and we could have gotten BBQ chips just about anywhere. read more

Everything about it gets 5 stars from me! Everyone is very kind. The service is quick and the food is always made correctly.

This is my favorite sandwich shop ever. I used to come here all the time in Michigan and now I just found this place. If you come here, I suggest getting the number 9 or the number 5, the Italians are the best!! Overall this place is very good and I highly suggest you come here to make your day that much better! read more

Jimmy John's - Inside Restaurant - Delis Near Me - Concord, California

They made my sandwich on stale bread. I was truly surprised at how fast they made my sandwich--they handed it to me before I could put my change away. I was the only one in the store, so I thought "wow, great service". Now I'm starting to think they just make sandwiches and leave them somewhere for hours on end, and then give them to customers when they order that sandwich. The bread my sandwich is on is as hard as concrete. It was inedible. read more