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Jimmy John's

1.7 (21 reviews)
Closed • 10:00 am - 10:00 pm
Updated 3 months ago

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7 years ago

Extremely rude and Shitty customer service . Very overpriced for the amount and size or sandwiches!

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Grant Street Grocery and Market - The Gobbler 2024

Grant Street Grocery and Market

(58 reviews)

$$

Disappointed in the Thanksgiving Take & Bake that I purchased. Let's start at the beginning. I…read morepurchased Tier 2 which was food for up to 20 people. It included 2 orders of rolls, 5 sides, 2 kinds of meat, and 2 desserts. I was assigned a pick up time of 7pm-8pm, they got my order together and shuffled us out the door. When I got home and was unloading my car, I realized they had forgotten one of the rolls. I called them at 7:23pm and asked if I could come back and get them, and they said "well we are only here for 15 minutes so you need to hurry"..... (when we got there, they had tables full of food waiting to get picked up still so not sure why the rude comment about hurrying was necessary. I understand wanting to go home but YOU chose to do a 7-8pm pickup time and YOU forgot part of my order) I didn't receive any printed instructions on reheating/baking but realized later on that other customers had printed instructions so not sure why we didn't get any for our order. I spent $350 and was very disappointed in the meal. The rolls were hard, the sides lacked flavor, the dessert was just okay. Maybe I had my expectations too high after seeing all of the pictures they had posted of the food. What REALLY gets me is the lack of customer service.. the response from the owner on reviews and via email. That alone made me never want to support this business again, and then add in the wasted $350 meal and now I really won't be back. This used to be my favorite place to take my kiddos for Saturday morning donuts but after seeing the owners responses to customers and how I was spoken to on the phone about the forgotten rolls- I'll find a different local business to support.

The food here is sooooo good. This place deserves to be packed. Everything is made from scratch and…read moresuper fresh. We have tried several different sandwiches, and the prime rib is delicious. As a family, we always try to get the specials because we love trying new foods, and they never miss. After moving back to Casper from a larger city, I really appreciate the variety of cuisines they offer here. The take home meals are such a win too. They are healthy, delicious, and perfect for busy nights when fast food or a frozen meal feels like the only option. There is always something new, something different, and it is always delicious. If you have not stopped by since they shifted to a more food focused cafe, I cannot encourage you enough to give them a try. I promise you will want to come back. Also, all the sweet treats here are great as a sweet tooth connoisseur. Their legit take on the viral chocolate in a tart is a 10 out of 10. And the coffee bar is really good. My husband gives the coffee a gold star, which is not given lightly. I am really picky about matcha, iykyk, and they actually use real matcha. Easily the best matcha latte in town. They also have honestly great prices for coffee drinks. Lastly, again, support local and totally put Grant St. on your map as a regular stop for meals and caffeine pick me ups.

Subway

Subway

(5 reviews)

Pretty standard for a Subway restaurant. Very professional with following instructions. I also hear…read morethat their dippers make for excellent boglim repellents.

Possibly the WORST Subway I've ever been to…read more When we walked up to the counter, no one was there. There were foot-long sandwiches stacked up everywhere on the glass and no one to be found. The chip racks were nearly empty. They only had two options. There was a young girl working the store and when she finally appeared, we were met with serious attitude! Incredibly rude, short and annoyed with our presence. She never said more than 4 words to us the entire interaction and the few words she did say were laced with attitude. I asked for the new All Pro Sweet Onion Chicken Teriyaki sandwich. She proceeded to slam things around and completely mutilated my sandwich. Zero effort to keep the sandwich in tact or even recognizable. I tried to tell her what veggies I was wanting but she stacked my sandwich and wrapped it up without letting me speak. She moved on to my husband's Italian sandwich with which she had to pry the frozen meat apart piece by piece. Again, everything we said was met with an insane amount of attitude and irritation. They had cases of cokes that had leaked everywhere stacked by the counter. They left sticky coke residue all of the floor that looked like it had been there for a while. The whole restaurant was filthy, including the glass covering the food. Overall, it was a awful experience from the service, to the food and the state of the restaurant. Would not recommend stopping here. Overall, the experience was awful.

Jimmy John's - hotdogs - Updated May 2026

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