I'd note that I generally enjoy the food at Jimmy John's and will continue to visit other locations. Not long ago, I visited the Burleson location on a late afternoon and was told that subs were unavailable as they had run out of bread. Disappointing, it I suppose it can happen even multiple hours before closing Today I walked in early afternoon and was asked if I was picking up an order. I said no, and was told I could not place an order as they received a very large order and would accept no more orders for the time being. The woman who entered after me was told the same thing. Who knows how many others. I can't say whether being refused an order will cost the location the business of everyone who was refused today. It will cost at least one. read more

Went to your Burleson, TX location and ordered a Jimmy Cubano to go. Got back to office just to notice the sandwich was loaded with Mayonnaise. NO WHERE in your menu ingredients does it say Mayo. I HATE mayo. I called the store and the lady said "ah, well...we always put Mayo on that sandwich". I asked why they would do that even though it is not on menu. Response is astounding, "just because". Lost a customer/family forever. UPDATE: Contacted corporate, they said Jimmy Jones put Lettuce, Tomatoes and Mayonnaise on all sandwiches. Odd, there was no Lettuce or Tomatoes on mine...wrong again. read more

Jimmy John's - Sandwiches Near Me - Burleson, Texas

Dishonest management, poor customer service. Disrespectful and completely disregarding a situation caused BY them. I personally would NEVER recommend Jimmy Johns. SAVE YOURSELF the trouble and GO to Schlotzsky's or Subway instead. Management STOLE money from me last Wednesday!!! Here's the deal, I ordered a #16 CLUB LULU on wheat add oil and vinegar, No mayonnaise, No tomatoes, add provolone cheese and a bag of salt and vinegar chips. Total came out to $18.88 on Wednesday February 15th at 9:36 PM Store manager called 8 minutes after submitting the order on Wednesday February 15th at 9:43PM. Left a voice mail stating order could not be fulfilled. I called back immediately and spoke with the store manager who then confirmed NO drivers were available for delivery and my order would be refunded. I tried using the "help" button on the door dash application. It continuously gave me a message of (and still does) "Jimmy Johns delivers their own orders. To check the status of your order please contact the store directly for support" and the red call button was Jimmy Johns phone number. I called again the next day, Thursday the 16th at 10:31 AM as there was no refund pending on my account. She had promised the refund would process within 3-5 business days. It would come from door dash directly and there was nothing left on her end she could do. But JOKES on her, I literally MANAGE a restaurant in town and know exactly how the system works. So after patiently waiting 6 days NO refund had been given, I instead called door dash to figure out what was going on. Once on the phone with Door Dash support I was told instead of management marking it as "non deliverable, refund" She had marked it as a "picked up" by customer. Door Dash was under the impression I went to pick it up myself. In reality she actually took my money and my meal for whatever reason. After a lengthy conversation and playing the voice mail left by Jimmy Johns management to door dash support, I was FINALLY refunded and guess what? After I got off the phone I checked "my orders" on the dash application and sure enough $18.88 is pending in my account NOW that I had to take matters into my own hands. The fact I had to wait 6 days, jump through several hoops of PROVING I was being truthful for a refund that management said was given but was not is ridiculous. The money is not is important, it's the morals that management does NOT hold. The service standard they should be holding just isn't there. This is not my first issue with Jimmy Johns. I live less than half a block away. Even when I order through the mobile application directly it seems as my order is almost always canceled. I guess the $5 tip on a simple $12 order for them to drive up ONE road and set it on my door step isn't enough. Thats MORE than 20% AND by the way I'm NOT even obligated to tip ANYTHING! But seeing as how I work in a restaurant industry I always make sure I tip appropriately. Please choose another restaurant for your sandwich cravings because Jimmy Johns is just NOT it. This review will be sent to yelp, Google and cooperate. I have decided to file a formal complaint with door dash against the restaurant. I want door dash to drop Jimmy Johns from the application and I will reach out to anyone and everyone until I see the issues with management morals have been addressed. 0/10 DO NOT RECOMMEND read more

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I stared working here about 1 to 2 weeks ago and I think it got better but there ain't much people that work in jimmy Johns people love it so far that I seem everyone make mistakes but we learn from it specially when we're beginners and sometimes when people are at the register, they need to speak up more clear and let us know what you want because sometimes they'll tell us one thing and another we only have one delivery driver, which needs days off sometimes because he is a hard-working man and it's kind of hard being one person behind the table with 10 people, on their sandwich because we get nauseous feeling pressure to rush read more

Jimmy John's - the outside of the store - Sandwiches Near Me - Burleson, Texas

First of all I love Jimmy Johns. This has to be the very worst Jimmy Johns in the country. Why are the ALWAYS out of bread. That's pretty damn important when having a sandwich shop. This time was the last time I ever attempt to try this pace again. Used to be a slogan that Jimmy Johns was "scary fast" but this one is scary slow. read more

This place used to be fast and good. I came last week at lunch (Wednesday 8/10?) and it was closed. No lights, no people, no note. Tried again today and it's run by a bunch of young kids. The sandwich was not as good as usual. Had to wait 10-15 minutes for bread to be ready and the music volume was WAY TOO LOUD and it was screamo music. (Even if it had been soft music it was too loud to talk over it to order) Gah! I had a headache but that threw me over the edge by the time I got out of there!! This owner needs to get a handle on this location. read more

THIS PLACE IS A SCAM We have ordered at least three times from here and never got food. So basically they have taken money from us and refused to deliver. Do yourself a favor and go elsewhere. read more

They close the lobby 4 hours before closing time so basically if you go for dinner you can't sit or use the restroom if the two or 3 small tables they have are full you just have to leave or eat your food in your car. They also do not give you rewards points unless you make a big deal about it and tell you to move read more

Jimmy John's - Chairs blocking restroom and half the seats at 6pm - Sandwiches Near Me - Burleson, Texas

First time took nearly a hour to call and say they had no delivery driver, second time called after online said order was delivered after one hour since order was placed, was told not even made yet. Okay could be a glitch. But it took another hour to get my order delivered, so it was a total of two hours from placing order to delivery. So do delivery at your own risk read more

Food is pretty consistent but the service really blows. The gale with black wavy hair in pigtails im pretty sure had really bad dandruff. She was rude and had headphones on. She was very rude and said hey white boy your food is ready.. this place is the slowest jimmy John on the planet. Yeah I took a photo .. read more

Jimmy John's - No gloves no mask no hat no hair net ... - Sandwiches Near Me - Burleson, Texas

Made a catering order at Burleson,TX location for an event. I must say that Roman, the associate I spoke with on the phone was the most helpful, patient and kind person I've spoken with when placing a phone order. After many attempts of an online order and numerous phone calls to Roman he took the order over the phone and was extremely patient and friendly. Six stars for you Roman!!!! Needless to say, I've eaten there before and the food is very good and I recommend it to all my friends!! We Thanks again and I look forward to ordering food from Jimmy John's again soon!! read more

Loyal customers, we normally order 1-3 times a week and normally have it delivered. New Year's Eve with bad weather we had it delivered 2 sandwiches with only onions added, we got both and one had ZERO meat other no lettuce. Called and spoke with manager, she was nice and had second delivery scheduled. New order did have meat but missing other items this time. I normally write positive and negative reviews, I just can't understand why they wouldn't make sure it was done right the second time . Won't be ordering again for a while but I'm sure I'll give them another shot one day read more

Jimmy John's - Tuna no lettuce - Sandwiches Near Me - Burleson, Texas

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This location can't follow order notes to save their lives. Never can I get a sandwich cut in half or napkins with your order. If you order an unwich, prepare yourself. I ordered a Jimmy Cubano with no Mayo or mustard, it came with mustard on it, but no cheese which is supposed be on the sandwich. Started asking for no lettuce on my sandwiches because it's always turning bad. I don't know what the in store experience is like but using the app for delivery is a nightmare because they don't follow your order. I've had so many issues with this store and reported it to corporate but no changes. I supposedly have a store credit for being sent the wrong sandwich once but no idea how to use it, it doesn't connect to your JJ rewards or the app. read more

More like freaky slow. Always takes forever and they get my order wrong every other time.

This location has gradually gotten slower and slower in the past year. Something is always out of service, ice machine, card reader on credit card machine, or we can't take loyalty numbers right now. Only store I have ever had get my order wrong. I enjoy JJ but this location is a mess. read more

Corporate might need to retrain. How can a sandwich place run out of bread. Not once but several times over the course of a couple months. Now I wonder why bother subway is right there and schlotzsjys is right across street. read more

Well, we decided to try it again. We made a mistake in doing so. We ordered on the app for delivery around 1pm on Saturday. Around 1:45, my husband decided to take a nap and told me to wake him up when the food arrived. I wasn't too worried about the time because I figured they were busy and may be short handed (like every place these days). I began working in the yard and when I noticed it was 3pm and still no delivery, I called the store. The manager said they canceled all the orders because they had no bread. I asked why I didn't receive notification of this. She said I should have received a phone call. Nope. No call, email, text, etc. She just said sorry. When my husband woke a short time later, we went to Dos Juanitos, where we always receive the best service. No more Jimmy John's for us. read more

Always some sort of issue at this location. No driver for delivery, no ingredient, or you go to order in the store and they tell you will have to order online and wait. Poorly run store! read more

Save yourself the trouble. When you go in store, there's only ever 2 people working, 1 if you count the other playing on their phone that will remind you they're short staffed. Short attention span maybe, but you can take orders instead of checking your phone. Always out of bread(how?), always out of ice, or just about any basic necessities needed to run a sandwich joint. Management really needs to step in, but no manager is ever on site. read more

Sandwich is terrible. It isn't cut in half or not even cut all the way down the middle. I've been there 2 or 3 times and never enjoyed my sandwich. I asked for extra mayo and it was almost non existent. The meat doesn't have a fresh smell or taste to it. There are many better sandwich places like mc Allisters or firehouse that blow this place away. read more

Unbearably hot for almost a week (as of the Thursday I visited - unclear if it has even been fixed as of the Saturday I'm writing this). Not fair to the workers who were trying their best to provide a positive experience. One star for the owner of this establishment. read more

I recommend people stop going here. They steal from customers if you pay online! Jimmy John's charges for ranch as a side and this store NEVER has it ready and when you ask for it, all they say is "we don't have any". They refuse to refund your money and refuse to offer anything else to make up for it. They have done this to me many time and I stopped going here. I decided to try them again after a few months and they STILL DO IT! The staff is very rude about it too. They've probably stolen over $15 from me over the last year due to this! read more

$11.31 for a regular size Turkey Tom and regular soft drink. Then I open the sandwich and see three wafer thin pieces of cold cut and two slices of cheese. Stark reminder why I don't go to Jimmy John's anymore. read more

I really like Jimmy John's, but I used the one on Wiltshire in Burleson today. I ordered from their website and asked for curbside pickup which the website stated was available. When I go there and notified the store that I was there, it took about ten minutes to get the sandwiches. There were only two customers in the store who left during those ten minutes. The clerk then brought my sandwiches out to my car and said that they did not do curbside anymore. I explained that the website stated that they did offer that service, and in fact, the receipt she just handed me indicated that they did curbside. I asked if the owner was there to speak with. She said that he wasn't but she would get him on the phone for me. She went back inside and spoke on a mobile and then came out and gave me a number and said the owner would take my call if I wanted to talk with him. I have used a walker for over three years and have difficulty getting in and out log my car and then going into fast food stores to pick up a sandwich, so I very much appreciate curbside service. When the man answered the phone, and after I explained my problem, he responded that he appreciated me telling him about the website and receipt and would check into that. When I talked to him about my disability, he appeared very disinterested and was somewhat discourteous. When I got home, I also found that my order was incomplete. The staff and the owner I spoke with make me very sure that I will not use this Jimmy John's on Wiltshire again. read more

This location is cleaner, faster, and has friendlier service than other locations. Curbside service is nice too.

My daughter ordered and delivered all sorts of stuff totaling $20. She added extra meat extra everything it seem like and she got it delivered and she loved it I took a bite it was pretty good. I'm just the cheapest person I know and thought that she way overpaid. read more

Jimmy John's - Gargantuan pickle cookie drink - Sandwiches Near Me - Burleson, Texas

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If I could give less than 1 star would. Whole staff was MIA when we got there. Took almost 10 minutes just to take our order, after another 10 minutes they tell us that they didn't have enough of the Tuna to fill our order And it would be 10 minutes. The manager on duty didn't know how to refund just one sandwhich and the entire staff of 6 was twiddling their thumbs. When I said that if it took more than another 5 minutes we'd have to go somewhere else because we were short on time, manager just cancelled the whole order with the biggest "I don't care" attitude I have ever seen. read more

I heard a lot about this place. First time to go. I ordered roast beef and a turkey. They were dry not much to them, I expected a lot more toppings. Meat was good read more

I have given this location so many chances and after yet another inedible order, I am done. Their tomatoes and onions always taste old (mealy, weird texture, flavor is off), meat often tastes sour, soda is flat, and they put next to no meat on the sandwich. Delivery consistently at least 45 minutes and when you call the store they say "it'll be 20 minutes" without even asking which order you are calling about (and I know they aren't getting it off the caller ID because a different phone was used to call than the one used to order). If you order online and use the "customize" sandwich option, good luck getting them to actually read it. In person experience isn't much better, usually it's being run by a bunch of kids with zero concept of professionalism. So happy there is a Jersey Mikes going in down the street, we'll be going there from now on. read more

What happened to this location. It used to be great service, friendly, great music, super clean, and busy. Now it's no music, short staffed with blah workers, and no one here at lunch hardly. I'm guessing it changed owners. Bummer. read more

This location closes at 6pm now in stead of 10pm jimmy johns hire more people I went to order a sandwich here and they were already closed get more help at this location willing to stay open to 10pm again please Burleson Texas off Wilshire blvd read more

Their slogan is "freaky fast" but it should probably be "better than Subway". I don't usually like getting a cold sandwich because I'm pretty good at going to a grocery store and building it myself (and I'm no sandwich artist), but they definitely are one of the best chain sub sandwich places. I usually try to get a hot sandwich but they have a good selection. They deliver too which is a plus. And their fresh-baked bread is definitely better than that other place. read more

My husband, son, and I stopped by last night for a quick dinner. I had never been to Jimmy John's, and I was excited to try something new. I ordered the #1. I can't remember the name, and if you had eaten it, you wouldn't remember it either. It was THAT forgettable. It wasn't bad, just not good. In fact, the only reason this visit will stick out in my mind in any way is because they do not have high chairs. Seriously. This is a chain restaurant and they have no high chairs. When I asked about them, the cashier said she had mentioned it to the owner and the owner's response was "that would just be one more thing for you to clean". Classy. Way to think of your customers. So my toddler spent the 30 minutes of our dinner time stomping has way back and forth across the bench of our booth. Needless to say, I won't be back. read more

So glad to have them in Burleson now. Best sandwiches on earth. Will still frequent Fort Worth and other area locations from time to time, but this will be my go to location. Love JJ's read more

Jimmy John's - Big John - Sandwiches Near Me - Burleson, Texas

We love jimmy johns. One of my favorite sandwich places to go. We always get the #6 veggie. We even picked up some day old bread for $0.49 each. read more

Today the got my order wrong, the teen got snarky with me and blamed me for their mistake. Sad the customer service is so bad because the sandwiches are great! read more

This place is really nice and fast really tasty food great sandwiches I normally get the Gargantua, it has a variety of meats I believe is on the talion bread and is really filled you up make sure you have them cut it in half if you get the full length sandwich, half of it will fill you up is really got a lot of flavor and delicious and not very pricey. read more

They won't sell you a cup for water, they will charge you full price soda. Usually other places will charge you 25 cents for a larger water cup. So now I have to have a solo cup spilling over in my cup holder. Thanks a lot jimmy Johns... read more

Needed a place for a quick dinner for me my girlfriend and our son. Walked in and our son needed to use the restroom. First thing that stood out was that the restrooms were spotless and clean. Came out and the tables were clean. No one was standing around. Everyone was doing something. Great work ethics, service and food was great. Definitely would recommend this location and return to eat again! read more

Freaky fast and this store is freaky clean. Super nice super friendly super service super food.