First order was for a Tuscan Italian wrap; I really had high hopes because they're new to the neighborhood and would maybe go the extra mile; unfortunately my wrap fell apart when I began to eat it-HUGE DISAPPOINTMENT; when I called and spoke with the manager, I felt like it was no big deal- no offer to make it right whatsoever- I will not return due to the apathy offered to my legitimate concern!!! read more

This location is such a disappointment. If you go through drive thru they ask you to come in? on top of that they take FOREVER, it is so ridiculous!! They really need new management or something. The worst location I've ever been to. read more

It's fast, but service, not so good. Good location so they will likely stay in business despite being crummy. Playing games on an iPad while you are taking someone's order is probably not company policy. The girl making the sandwiches was trying really hard though, so maybe in a few months they will have weeded out a few bad employees. read more

I walked in at 12:45 on a Sunday and they told me it would be a 15-minute wait. So I went to my car and edited and loaded a YouTube video. After 15 minutes, I walked back in the store. One of the two employees working told me about how many orders she needed to make, how the drive-thru line was long, and some other sandwich-related things. I asked, "How long for a sandwich?" "About 20 minutes." I left. This entire brand is based on Freaky Fast, but this was nothing even close. There is no point to an average sandwich if it's Freaky Slow. Reviews are very poor for this location. It's not the fault of the workers. They are overwhelmed. Management doesn't care whatsoever. Horrible location. Not recommended! read more

Jimmy John's - No! - Sandwiches Near Me - Buford, Georgia

This Jimmy John's location has become my favorite sandwich shop. The in shop team members are very friendly and knowledgeable . I observed them trying to translate for an individual speaking only Spanish . They are meticulous with preparing the sandwiches and make some great suggestions . I stop at least once a week . Just like many businesses they can be short handed but that's not their fault . They work quickly and freaky fast! The restaurant is clean and most tables are cleaned and ready for the customers walking in ! They acknowledge customers as they enter the shop! read more

Terrible service and quality of food is always bad. Would not recommend.

I had The worst experience here! The lady kept interrupting me and ended up taking off stuff from my sandwich that I never asked for. Then she put my order in wrong. She charged me for everything separately instead of for a combo. When I get my drink which is Sprite it taste like soda water so I handed it back to her and she giggles and then says what do you want now? when I leave and read my receipt in the car when I'm almost home, I realize everything on my receipt was wrong. My sandwich was wrong. She added another sandwich on there that wasn't my sandwich so I had to turn around. when I get back to the store, I tell her everything that was wrong and she proceeds to give me the toppings that were missing on my sandwich in a small container. I guess I'm supposed to assemble that when I get home, she gets another man to ring up my receipt correctly and he proceeds to make it seem like it's not a big deal by telling me it's just a couple dollars difference overall everyone was rude and walking around like dead zombies. The girl I'm talking about is black with dry, dusty, looking Braids and a very unappealing pimple patch on her cheek. Don't go here it's not worth it. Now I have a soggy sandwich because they were too lazy to remake it and toppings that I have to put on myself somebody make it make sense. UPDATE : I made it home and realized I received the WRONG SANDWICHES this is honestly crazy!! How can someone fumble this hard it's just a sandwich!!?!? It was supposed to be a club tuna and a beach club with no cucumber and extra mayonnaise!! Another UPDATE !!!!! The HiC tastes like fucking water that's been colored with dye!!! And to top it off the bread is so hard we can tap dance with it!!! To conclude I will need to be speaking with a manager in the morning because I won't be back for a third time tonight read more

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This store is nasty and horribly run! it's been about a year since I've been in after they were out of bread and other items. I decided to give them another chance today. Since the headset was broken for the drive through I had to go inside. i wish I hadn't. It was so nasty! Overflowing trash cans and the floors haven't been mopped in a while. I will not be back! read more

I ordered there smallest sub which was shown in photo on your screen of the drive is completely different than their menu online. The screen at drive through said it was ham and cheese. It didn't mention anything about lettuce or tomatoes. I ordered another sandwich and specifically asked to remove the tomatoes so one would think they would have common sense to ask if I wanted anything besides ham and cheese or if tomatoes was okay for this sandwich since I just asked for them to be removed from the other one. I told the guy very loud and clear before I even knew what a number one had on it that ALL I wanted was a Ham and Cheese sandwich. I even inquired if it could be toasted but was told NO they can't do that. Well he says a number one is what I ordered but if I wanted to extra stuff I would've ordered that stuff. He never asked me if I wanted lettuce or tomatoes in the sandwich or that this #1 he recommended when I asked for a ham and cheese ONLT that this came with it. I do not do veggies on my sandwiches if I want to have a salad or veggies I'll order it separately and I don't even eat tomatoes so you can imagine my disappointment whenever I opened up this package. I didn't eat indoors so I can't tell you about the atmosphere or ambiance but I can imagine if they can't get a simple sandwich order correct or be willing to ask customer specifics they probably have other issues in the restaurant. It was an older gentleman and not a young adult so old enough to probably or who should probably have known how to better serve a guest if he's going to be running the drive through order taking. read more

Went to this Jimmy John's on a Monday afternoon around 8:30. I went in the drive thru line, and I was the first one at that. After speaking with the young lady and telling her my order, she instructed me to pull up to the window. I then waited, and wasn't greeted till 8:55. She finally took my payment and then I waited another 11 minutes for my food. Mind you, I only ordered a #11. Best to say service needs a serious upgrade, and if you're in a rush go somewhere else. read more

I'm not sure if this place even has a manager. The way the staff performs and treats customers makes me think they killed the manager and run the show. This place and the people who work there used to be great, but since Covid it's gone downhill and I'd say it's on the verge of being shut down. One last note. Call with any questions and see how fast they hang up on you. Yes apparently that's something they like to do. They even laugh when you call back and hang up again. Those crazy kids! But for real, they need some new staff or it's game over. read more

wow, I have never waited so long at a Jimmy John's before. It took 20 minutes waiting in the drive thru before I was at the window to wait another 5 minutes to get my sandwich. I know there was a time that Jimmy John's prided it's self on it's "freaky fast" service, but either that has died or this place just doesn't care. read more

This is honestly the worst experience I've ever had at any restaurant mainly because it was going to be my first time trying Jimmy John's. they already had the store closed by 830 they close at 10 but they were closed at 8:30... lol so they offer me to go through the drive-through and I do when I arrive they have a very rude attitude can't explain the menu and they were rushing for everything!!! this is the poorest customer service I've ever received me and my family will definitely never come to the Jimmy John's located here because they are horrible at their job. If you don't like working somewhere find your happiness. Thanks for coming to my Ted talk. read more

its really not bad like these reviews say. Management and employees have been replaced.

If you want good service, don't go to this Jimmy John's in Buford, GA. We arrive about 10 minutes before they open. There was a young lady in the store, she said we will be opening in about nine minutes, and we said no problem we will wait. The door was locked for another 30 minutes, not open until 11:20 am when their hours start at 11am. We waited because we were going to get several sandwiches for a party. When the door was finally unlocked I said what happened with opening at 11, from behind the counter one of the other employee yells well I had a lot to do (with a nasty attitude). We left and got our sandwiches from Jersey Mikes, great service there. read more

WTH!!! This wait is crazy. Will never come back. One cashier and one person making sandwiches during lunch time.

Food is good. Service is awful. They are slow and are always arguing with each other inside. It's like there is no manager or owner. Stay away. read more

I have to give 4 starts for the food. Others are right- please hire an adult but I use the drive through and service is fine. They have great subs! I mostly get the gargantuan- a huge Italian meat sub with a lot of meat and good bread. When feeding teenage boys these are great. This one is about $8.50 I believe but good value for the sub Tuna is good here too and the turkey sub with tons of veggies is good as well. As long as they follow jimmy John rules on how to make it, these kids are capable of making a good sub so I'm nice and kid with them so they don't spit on my food!! read more

Freaky fast? No, more like freaky slow. There is no slower drive through service on the planet! Also, double check your order to make sure they got it right. read more

The slowest and worst service for a Jimmy John's. It takes 10-15 minutes to get a sub even if there is no line.

I came for the $1 sub day. These was my first time trying. So I was happy with the $1 sub but if this is what you normally get for $5, then I wouldn't come back. The subs tasted good don't get me wrong, but I felt like the meat portions are just small. The subs really do come out quick. Maybe a bit to quick. Maybe they forgot to put in a decent amount of meat. I had the roast beef aka Big John...nothing big about it, but the 8" french bread. lol. Big events like this, you can expect long lines and no parking. I drove by a few Jimmy John's and you can see lines outside the store and full parking lots. I gave it 4 stars for the taste and for being great to the customers especially $1 sub day. Great promotion and if there is any in the future, I'll be there. After reading my review, i think I will return to give it a fair chance. See you guys again! read more

Jimmy John's - $1 sub day! - Sandwiches Near Me - Buford, Georgia

Ordered 3 subs last week for delivery and nothing showed up for 1.5 hours. I called the store to ask where my delivery was and the girl that picked up the phone said it's coming. I asked when she said she didn't know. I told her to cancel my order and she said "well you can't keep your subs then!" with an attitude. I asked to talk to her manager and she hung up on me. This was on Friday of last afternoon. I hope the owner takes note of what kind of employees they have. I tried calling again and she ignored my calls. Disgusting. read more

Wow, freaky slow! I continue to give these guys a 2nd, 3rd, etc chances. This will be the last!! I've had deliveries take well over an hour one actually was delivered 3 hours later, 3 hours...... our office couldn't be any closer being with in half a mile. Not only slow last 2 orders have shown up completely wrong. This location needs an owner change ASAP, your continuing to give the company a bad name. read more

The service at this Jimmy John's cannot even be described as bad because that would be giving them some kind of credit not only can you never get a sandwich delivered from there. They will not tell you that they have no delivery drivers. They will wait several hours to send it. Uber eats without letting you know they will not contact you in any way shape or form and they will also not refund your money when you've been waiting several hours. I recently called making an order through the app to find out that after 40 minutes they did not have a delivery driver AGAIN. when you call you will be met with a teenager haphazardly apologizing to you with no real care because it's really not their problem that a manager cannot keep a store staffed appropriately. If I was the manager of this store, I would be so disappointed in myself that I am not there personally delivering things, wow I really wish you could get it together instead of being an absolute disgrace of a chain. Thank you so much for absolutely nothing. You piece of crap. read more

Inconsistent. Super slow service. Took 15 minutes to get one sandwich. Definitely not freaky fast as they advertise. I love the subs offered, just a shame that this location is such a mess. read more

Sunday at 2:00 PM, the location was out of bread, waited 30 minutes to get what food I could, and after being handed my food I asked about my drink. The guy working the window, the only employee I interacted with, seemed surprised that I hadn't received it. He then got me my drink. Well, part of a drink anyway: the drink and ice came 2" from the top (below the top of the letters in the circular JJ logo). read more

Very good food, I love eating at Jimmy John's. However, this location is super slow. I usually eat here a couple of times a month and usually arrive sometime between 4-6pm after work and drive thru times are sometimes 10min while other Jimmy Johns locations I am in and out the door in about 4-6 min. This location is usually not busy at all when I arrive. Wish they can fix that read more

Im a Hospice Nurse who travel to my clients/ patients wherever they call home . I was so hungry I decided to stop in Jimmy John's on my way from Buford Ga to Decatur ( long commute) I walked in , there was five employees behind counter all busy because drive thru was busy there was no one inside the store at the time but me everyone turned to look at me but not one person said hello. the young lady closer to me never even looked around I stood there for 3 min without being acknowledged then finally a young Caucasian male stepped up never said hello even still another customer walked in Caucasian women oh they spoke and welcomed her in I then left ill take my money were I'm at least deserving of a greeting . it shouldn't matter if I walked in there green I should hve been greeted that's first rule of any service job reg of your ethnicity or the customers. last a check all money was GREeN and spend the same .. read more

What happened here ? Horrible customer service. Not sure what happened in the past few months but service went down. This is the 2nd time I come and nobody around. First time I walked in and they were Just sitting in the back chatting. They look at you like you're an inconvenience to them and nobody comes to asks to take your order. 2nd time I came thru drive thru. They were doing "shift change"? Really ? And takes you that long to do a change and nobody else there to take orders ? read more

Double and triple check your orders to go. I've had multiple issues of missing items or incorrectly made sandwiches and contacted corporate. They in turn had their franchisee email me. Offered me a $2 credit. Stay away from franchisee Kensington Hill Capitol. They own 86 Jjs in the area. read more

This spot ran out of meal kits and shouldn't advertise what they don't have. I asked for the sandwich warmed in the oven and got no response of intelligence... read more

Used their app to order food and when it got to my door the drink was half full. This isn't the first time the order has been messed up. I have ordered in the past and received the wrong items or missing the drink completely. read more

Jimmy John's - Sandwiches Near Me - Buford, Georgia

Horrible customer service. Heard the workers complaining the entire time they were making sandwiches and when they got me order of literally just ham and cheese and bread wrong and I asked them to fix it the lady said "well we are closed for the day" and threw down the bread. It is 6:20pm and they don't close until 10pm I believe. This store needs new employees and management. read more

The tuna is a must try!!! Nothing else like it. Plus they will deliver to my office if I can't get away. read more

Jimmy John's - Tuna rocks!!! - Sandwiches Near Me - Buford, Georgia

Placed an order through DoorDash around 8:20 and they close at 10 pm. Kept getting regular updates including the message where my order was delivered. I get home to no food and I had 1 missed call. I called the number back where an employee rudely informed me that they didn't have any drivers, ran out of bread and that she had, let me quote her, "I tried calling you 5 times and you wouldn't answer" which is a lie. So I called DoorDash customer service to see if they' were showing my money being removed from my account. Low and behold in their system my order had been delivered to my address and my money was removed from my account. The kind DoorDash woman got my money refunded to my account but that worker was seriously going to take my money $60 worth..... this branch OBVIOUSLY needs to do better. Where is the owner? read more

The lobby is closed and there are no signs indicating this. They won't take your order if you show up. Go here if you like wasting your time!!! read more

I would give 0 stars if I could. I have visited this location on three separate occasions and each visit was worse than the prior visit. They need an entire new team including management. Employees do not wear proper uniforms. They took 2 hours to finish an online order due to not having the bread. Still did not have the bread 2 hours later and made my sandwich wrong twice. Extremely poor customer service. Yesterday I went in and they had a sign posted at drive up that the debit/credit machine was down AND you need exact change for cash. The young man at the window was very rude and when I asked a clarifying question he stated "is that what the sign says"...a complete smart ass. I will never return to this raggedy location EVER. read more

Did the Italian sub, food was fine, not fancy but what you'd expect. Service was subpar. Seems like a recurring concept dating back the last few years of reviews. Staff seemed disinterested, bordering on rude. More interested in themselves than customers. Had to go back to get the subs cut and no napkins. Maybe it was a weekend aberration... read more

Ordered at 1:15 it's now 2:37 my lunch is over and I STILL don't have my food. If you can't deliver, I understand, take it off your website and don't offer delivery. I would've came and got it! read more

This place has gone down hill fast. Today I ordered on line for delivery. After 40 minutes I called the store and was told they were very backed up and short handed, but that I can rest assured, my sandwich would be made and delivered. After 1 hour and 20 minutes I received a call from the driver that his shift was over, and if I wanted my sandwich I would have to come to the store and get it. After driving to the store I had to wait another 10 minutes for my sandwich. I was still charged the delivery fee. Sad. read more