I love jimmy johns sandwiches, especially the Beach Club unwich, however, the store in Bend on 20th has got to be the SLOWEST and sometimes incompetent store I have ever come across. Unfortunately it is the closest store to my employer. I have had sandwiches made wrong, items on the menu out of stock, prices at the window different on the menu, and today i spent 20 minutes of my lunch in line to get one sandwich in the drive thru. I do not understand what the problem is and would like it resolved so I have time to eat my lunch on my lunch break!! When I make a comment about the long wait or my unwich made with bread i get a snarky response. This is not the great customer service i expect. read more

Just picked up a couple of Sando's for my lady and I. Was helped by a guy named Sean in the drive thru. Super energetic and outgoing. Love to see people who take pride in their job. Thank you Sean for proving a great experience. read more

Service was really bad. Waited in the drive-through line for 15 minutes when I asked if anyone was there to take my order, they were snarky back. bad management! read more

Went in for lunch recently and ordered lunch combos for 2. They told us the price which did not match what was on the drive thru menu board. They said they price went up a month ago, but the owner does not want to change the menu board. As we ate our lunch in the car, a guy with a screw driver heads out to the drive thru menu board and comes back with part of the magnetic menu in his hand! This is not the first time we encountered pricing problems here but it might be the last. read more

Placed an order for "ASAP," showed up later than I'd thought I would -- 30m later -- it wasn't ready and the guys working the pickup orders ignored me and then a big line developed at the regular order-in register. Worse yet another guy showed up and they didn't ignore him. Rude, rude, rude. When I finally got the attention of someone working there, the order was sitting there complete, but not bagged read more

I don't even know where to begin. I receive a notification that my order (of 3 sandwiches and two cookies) was out for delivery at 6:50pm. I have photos to verify this. 7:20 came, and I hadn't received my food, nor had anyone knocked on my door or rang my doorbell - I was listening and checking frequently. I called, and a male manager drove my food out to me. I appreciated this very much. HOWEVER, the food was wrong. Bacon was missing off of the sandwich I paid to have it added to. I called back, and they gave credit to my account for the bacon. I went to grab my two chocolate chunk cookies, and guess what?! THEY WERE WRONG. The cookies I received are oatmeal raisin. I ordered chocolate chunk. I called back, again, this time asking for a refund, and the female manager wasn't so nice to me this time. She refused to refund me, or to apologize. She was sassy. No respect. Extremely disrespectful. Highly unprofessional. She hung up on me. So i called back, yet again, and this was her response: "Don't call back mother fucker." Were her words. Don't waste your money here. read more

Jimmy John's - Sandwiches Near Me - Bend, Oregon

Very rude and offensive employee. Was making statements while pointing at me through the drive thru window and yelling at another employee saying "that guy is a fu--ing piece of sh--!" This person was glaring at me and talking loud enough that I could hear her through the closed drive thru window with my car running. For this exact reason I will never visit this store again! For corporate reference: Date 9-10-2022 Time 1:24pm Chk# 55 read more

Terrible service and even worse sandwich! Literally one slice of turkey and one slice of roast beef. My total was 9.75 so I gave the girl 10.75 and she took the dollar change and put it in the tip jar then saw I was disturbed by this and said oh you don't want to tip me. Lame !!! Never again will I pay 10.75 for two slices of meat stale bread and a ton of mayonnaise. Stay away from this restaurant unless you like staff that tips themselves with your money and gives you weak service and weak servings all around weak restaurant. Let's put it this way. I've never given a review to a restaurant before, but it was so bad it inspired me to. read more

Bought a tuna sub yesterday, and two of us had food poisoning. Both of us had to take a day off from work today. Won't go back there again. read more

We order delivery from these folks all the time. All but once our orders arrive super fast. The orders are consistently accurate and we do ask for quite a few substitutions and addition. The other day they ran out of bread and there was a mix-up on what to do that was an honest misunderstanding between both them and myself. They made a second trip out to our house to get us what we wanted and make sure we were happy. I am not sure most delivery places would do that and I really appreciate them going the extra mile, literally, to make sure we were happy. Way to go! read more

This was quite possibly the fastest Jimmy Johns I have ever been to and I have been to quite a few! Our food came out in record time, the staff was friendly and bantered a bit with us, and the restaurant itself was spotless. This location had a drive thru (which is something new for me) and while we could have chosen that option as we were on a road trip- we went inside instead. The bathrooms are super clean, although the lighting in their is a bit dark. You can tell that there staff works hard and has fun all day long. read more

Stopped here on our way from Bend to Boise. Staff was very friendly, took our order and quickly delivered our sandwiches. They were built correctly and tasted delicious. The location has plenty of parking and a drive thru. Staff was very friendly and happy. Music was a smidge loud, but it was a fun place. We took our sandwiches to go and they were wrapped just great for eating and driving! read more

Jimmy John's - Inside, counter - Sandwiches Near Me - Bend, Oregon

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Drive through is closed, sign posted at the window, not where you order...really? Avoid.

I order from this Jimmy Johns all the time I ask for extra avocados this time cause I didn't get anything last time on my veggie sandwich now that I paid for extra still no avocados ughhhh read more

Jimmy John's - No extra Avocado - Sandwiches Near Me - Bend, Oregon

Had a problem with the app. The first person I talked to was unable to help but got me to someone who could. The great thing is that she made everything better. I can only imagine what It's like to deal with this day in and out but she did like a pro. Thank you!! You were working at Tuesday (3/30 at 1:21) Great Job!!! read more

The kids that work here are too stoned most the time to actually get an order out correctly. It's not that hard to make a sandwich, charge for a sandwich, chips and a drink. A small suggestion... don't get so high when working. read more

I love jimmy johns! It was so fast, and it was really good. The only thing is that they didn't cut my sandwich in half, but other than that it was so good! read more

Jimmy John's - the inside of the restaurant - Sandwiches Near Me - Bend, Oregon

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I ordered a sandwich with mustard which they forgot and they just handed me mustard packets and said they aren't allowed to fix a sandwich once it's gone out. Then make me a new one? They didn't have knives so I could spread it on. Annoying. read more

I order for delivery quite often and they are always on top of what I order.. the one time they made a small mistake on my order, they came through even bigger! They replaced my sandwich and I offered the other sandwich back, but they said no worries and keep it. So, I gave it to a co-worker. But, they threw two free cookies in the mix! This store went above and beyond! That's customer service! read more

Worst place. Had to ask for the table to be wipe down. Music so loud my 3 year old grandson said it's to loud. Ask them to turn it down and they said it would only go down a little bit One of the employees was cussing so loud heard it over music.never again read more

PROS: I LOVE this location! They always get my order right and they really are freaky fast at their delivery. I also love the drive thru option that the other Bend location lacks. The staff is consistently polite and the store is always clean. I love their delivery drivers. Each and every one of them is very nice and hard working. CONS: I wish the music wasn't so loud. It would be nice to dine in but I never do due to the loudness. I've ordered from here well over 40 times due to the convenience of where my job is on the Eastside and I have only had one negative experience where the gal told me it was really hard to make a sandwich custom and it takes her too long to make it differently than what the menu says. I haven't seen her since that experience so I'm assuming they fired her for being too stupid to make a sandwich with no tomatoes. Overall, they deserve 5 stars! read more

The sandwich was really good - obviously very fresh. The bread is WAY better than their dominant competition - store was very clean. The music (hip hop) was extremely loud and apparently it's company policy to have it that loud. I am a pretty open-minded person but it sure made me want to carry out I stead of stay and enjoy. read more

Love Jimmy John's sandwiches. But, they are definitely not freaky fast anymore. The last few times I've been there took quite a while to get my sandwich. Makes me long for the days when I didn't even have my debit card back in my hand and they were handing me the sandwich already. That said, delicious sub! read more

Do not order delivery here if you live in an apartment complex! I made an order of 2 sandwiches, and when I was notified that it had arrived at my apartment, it was disappointing to see no food when I opened the door. I called the store explaining I didn't get my food, and they told me that since it was a "Leave at door order" there was nothing they could do and were 'freaky fast' to put the blame on me. The food never came to my doorstep which means the driver delivered the food to the wrong house... How is that my fault? I asked for a refund and the manager sternly told me, "I'm sorry, I can't help you. I have to focus on closing my store!" and hung up on me. read more

We were washing cars for our Teen Challenge fundraiser, then Brittany and the crew here gifted us with lunch for the day. The subs tasted great and the kindness greatly appreciated. Thank You!!! read more

Triple checked our order and still gave us the wrong sandwiches. Came through the drive through so it was too late before we realized.

I work down the street a block away from the store it should never take 25 mins to deliver a sandwich when you guys preach it will only take 5 mins when your a block away. I am still waiting. I could of walked down there and back by now. Still hungry though. Called again 15 mins later a gentleman told me that there super slammed and ill just have to wait. Wow terrible service i should get this for free this is garbage oder was placed 12:22 got my food at 1:04 a block away read more

This store is terrible. I've been there a few times, i keep wanting to give them a chance... I live less than a mile away and tonight it took 50 minutes to deliver!! I called and asked if I could just come and get it and the guy on the phone didn't ask for my name or what I had even ordered and said, "hold on I'll check" then came back and said, "it's out for delivery" and immediately hung up on my before I could say a word! A few day ago I went in there and there was one family in the restaurant and the music was so obnoxiously loud that the guy at the register had to put his hand to his ear and lean towards me to be able to hear me! I shouldn't have to yell to place an order.. I would like to find the franchise owners number or maybe they will read this and straighten out their investment. read more

I work close to this jimmy Johns and my sandwich is always wrong I even tell them to please not screw it up but they do I would not recommend this location to anybody read more

Incredibly fast, friendly service and our sandwich was fresh and delicious. The wheat bread was especially yummy. We will eat there again soon! read more

Horrible customer service. We ordered multiple sandwiches online. They messed up my beach club; I wanted no mayo, it was doused with mayo. My husband mistakingly ordered his Italian Club w/ no salami when he wanted no ham. They wouldn't bring the Salami, which would have been on the sandwich anyway, along with a new sandwich for me to fix Their mistake. In the past, I've thought the French bread was too tough/hard, not soft as I feel bread should be, as well as a complete lack of toppings. They barely put Any avocado spread & only put extra shredded lettuce when I asked for extra tomato, cucumber, hot peppers, etc... I will NEVER recommend this chain to anyone. The Owner of Jimmy John's kills wild African animals for amusement. They've definitely lost customers. read more

Terrible sandwich - stale bread - for $8 plus for a meal / better off going to Subway!

Always delicious and fresh. The restaurant was very clean, the staff was both funny and attentive, and the Sammies are always the best! Seriously the best white bread --from a chain restaurant. read more

I love jimmy johns sandwiches. The extremely fresh bread makes it fabulous and when I get tired of bread, I can have any order as an Un-Wich...yummy wrapped in crunchy iceberg lettuce. Their dill pickles are especially delicious & I can't pass up on the hot pickled peppers because they are a great mix of very hot to mild, red & green. I've liked everything I've tried and look forward to sampling all of their ingredients. Terrific chips too. Thanks JJ, you've renewed my love of the sandwich! read more

First time ever trying Jimmy John's. Very disappointed. The sandwich was tasteless as was the bread. Service was good but won't ever go to another Jimmy John's. read more

I personally really like Jimmy John's. But it is very disappointing that the only gluten-free option they offer, is a lettuce wrap. That is not a valid substitute. One of my family members is gluten intolerant which makes going to Jimmy Johns to eat difficult. We have started going to subway more frequently because they do offer gluten-free bread. I think Jimmy Johns is losing a lot of potential customers because of their lack of gluten-free bread. Very disappointed. read more

First let me preface this by saying that I absolutely love Jimmy John's and this restaurant has only been open for about a week, but this was the least satisfying experience I've ever had at a jimmy john's. The bread was stale and their slogan of "subs so fast you'll freak" certainly did not apply. My #9 Italian Night Club was so saturated in oil that it was hard to eat and in my wife's #4 Turkey Tom there was a piece of what looked like roast beef inside the wrapper. Over all there were no glaringly awful screw ups and that's why I'm leaving a three star review but this new location isn't quite up to par yet and I'll be sticking to the Old Mill location for now. read more

Says "freaky fast" on the logo and I live like 400 yards from the store and this is the third time I've ordered and it's 30 mins+ also they give you less meat than subway. I was stationed in Oklahoma and their jimmy johns was amazing. Something is wrong with this location read more

They make a great sammy for a good price. I eat here a least once a week. They are new and service is a little slow tho.

About time JJ moved into Redmond...Just love this place.I seam to all ways get the Italian sub with extra,extra peppers...taste so fresh..the staff is friendly and funny..when I think of a sub ,JJs is always first that comes to mind ...can't go wrong.. read more