I had a pretty negative experience initially with some work done on my truck. The steering box was replaced, but my engine ended up covered in steering fluid, and a new squealing noise started. I was even told to go to the dealership for further repairs! I left a 1-star review reflecting my frustration.
However, things turned around dramatically when Ross, the store manager, reached out. He was truly apologetic and asked me to bring my truck back in. They diligently worked to diagnose the problem, even ordering a new belt directly from Mopar. It turned out the squealing was related to the belt replacement. They persisted until they resolved the issue.
I'm incredibly impressed with how Ross and the team went above and beyond to rectify the situation. Their professionalism and respect were outstanding. My initial 1-star review absolutely doesn't reflect the quality of service they ultimately provided. I wholeheartedly thank Ross and the team for their dedication to making things right. read more