Never answer the phone. Always charge elaborate rates even when they don't even fix anything!read more

My truck had a transmission replaced and the entire bill (less a 200.00 deductible) was paid for by…read morethe extended warranty company. The service rep told me at the time of pickup that the new transmission and work was covered for 2 years. So 1 year and 6 months later I have a problem with a front wheel bearing and take it to the dealership. The wheel bearing and related items that they found were still covered under my extended warranty all with a 200.00 deductible. The service department calls me and says that I have to pay 1200.00 because the warranty company wont cover the leaking torque converter seal. No matter how I tried to explain to the service department this specific problem should be covered by the dealership, they provided several excuses blaming the extended warranty company. Service dept tells me the warranty company only covered 80% of the parts, but the warranty company said they paid 100%. Service department tells me then that the warranty company disagreed with the time it took to complete the work. When in fact the estimate the service dept sent me showed the exact same hours that the warranty company says was normal, however the dealership increased each job by 1 hour to cover the repair of the torque converter seal. No matter what common sense explanation I asked for, the service department came up with some excuse blaming the warranty company. The warranty company said all I was responsible for was the 200.00 deductible, but once they start the work I was at their mercy. All told and at the end, I was charged 898.00 for work that the dealership should have paid for. The funny thing is that the new service rep that the dealership had looked me straight in the face and told me everything was correct. I asked her how she could ethically and morally do this to people and I never received a response. I am still considering legal action against the dealership.

After a disastrous experience at Charlevoix Motors (don't ever take your car there) I stopped in to…read moreLakeshore Auto to inquire about the routine maintenance I was seeking. Chris greeted me, said they could perform said service and we scheduled a date and time. I dropped my truck off to Alex at the appointed time and 2 hours later my vehicle was finished, no additional repairs were suggested and the cost was very reasonable. Plus I got a no cost tire rotation. Great experience. I highly recommend Lake Shore Auto

Very friendly and made an emergency repair right away without an appointment. (Even 30 minutes…read morebefore posted opening time)

They really took great care of my service work that was done on my truck. Appreciate it very much…read more Was also one of the best buying experiences with a new vehicle.

On my way back from a great snowmobile vacation on a friday and my truck DEF light came on. Kept…read moredriving but the truck was almost in limp driving mode. Called Dave King and they said they could get me in to read error codes but couldnt promise they could fix it the same day if they had to order parts. kathy at the front office guided me to the dealer when my gps took me to wrong place. Said they would help me find lidging if i had to stay the night. Don/Trey in serve found the issue, bad DEF module. They had one in stock and was able to get me back on the road in 3 hours. Cant say enough about the whole staff at Dave King Chevy. They go way beyond service. I am from ohio but if i lived closer they would get all my service.

Bought a car from Niel Tveten at Fletch's in Petoskey. Honestly I was dreading it because it's…read morealways been an arduous task in the past but this was an incredible experience. Niel was knowledgeable and kind, not a high pressure, get the sale guy. He listened to what I needed and found the best fit in my price range. When it came time for the buy the whole team came together like a well oiled machine. They got me a great rate from the bank and any time I had to wait they offered beverages and snacks even though my wait time wasn't long. I really appreciate how hard they worked to get me what I needed without taking all day. Highly recommend Niel and the Fletch's establishment!

I bought my second Audi from Fletch's a couple of weeks ago. The first one was in 2019. The process…read morefor buying the first one AND the second one, couldn't have been easier! These two purchases are probably the smoothest car purchases in the last 20 years. I worked with Christy in both cases. Thank you Christy! I definitely recommend Fletch's for a terrific Audi buying experience!

They offered a $50 Visa gift card for a test drive and then they reneged on providing it. Same with…read moreSerra in TVC - coincidence? LSW June 2025

Carolyn was very helpful in getting us in a new 2021 WRX. Called her up after submitting an online…read moreapplication and she had the paperwork done in minutes over the phone. She worked out everything ahead of time so when we showed up to pick the vehicle up it was smooth and fast. I even changed the appointment time last minute and she worked it out just fine. This was my 2nd Subaru dealership experience (the previous was in Bellingham, WA), and both have been great. Thanks a lot, love the car. -Mike

I've bought several vehicles from these guys, and they are awesome! They did recently have a rough…read moretime with an employee who has been let go. Hopefully they can maintain their great reputation through all this!

Be carful shopping here, they are SHADY…read more Currently having a troubling experience with this company. I ordered 2 cars 4 months ago paid a deposit discussed pricing and made a custom order for each one. Rep told me the car takes 4-6 weeks. I paid a 500$ deposit for each car to lock in the deal! I didn't hear from them for 3 months so I called them, they said the previous rep got promoted and this new guy is taking over. Also that the cars should arrive in 7-14 days roughly. I'm at the 4 th month mark and still no update or phone call or anything so I called. Rep said he's sorry the previous rep is fired now, and all his orders are wrong. They said both cars are going up in pricing 200$ minimum more than quoted initially. Up until this point I have been patient and understanding, but this sounds like a SCAM. It sounded as if the dealer wanted to get me to not take my order so he can sell it to someone else. That was my vibe. The crazy part is I paid a 500$ deposit and I have my order receipt also I have my text message thread showing the quotes and everything. I'm currently waiting to hear back from management on how they want to handle this. But it's not too promising update coming as soon as I hear back from them