Bought a car from Niel Tveten at Fletch's in Petoskey. Honestly I was dreading it because it's…read morealways been an arduous task in the past but this was an incredible experience. Niel was knowledgeable and kind, not a high pressure, get the sale guy. He listened to what I needed and found the best fit in my price range. When it came time for the buy the whole team came together like a well oiled machine. They got me a great rate from the bank and any time I had to wait they offered beverages and snacks even though my wait time wasn't long. I really appreciate how hard they worked to get me what I needed without taking all day. Highly recommend Niel and the Fletch's establishment!

I would not trust Fletch's service for anything! I had my tires changed in my CTS-V in the amount…read moreof $2004.60. When the brought my car out from the back lot is was covered, and I mean covered, in bird sh!t. After some load complaining they washed it for me. I got home still furious. And I notice my wheels, that were absolutely perfect when I took it in, were all hacked up from changing the tires. I called and they insisted it was road rash and was that way when I brought it in. Absolute b.s.!!! This car is a very low miles car and is show condition. The old tires only had a couple thousand miles and I had to change them because of age to have a TPMS changed. And road rash from a moving wheel has a lot more extended scrapping, not the damage on these wheels. I also have a Audi S7 that has a bumper-to-bumper Audi extended warranty, that still has 3yrs and a lot of miles left on it. My a/c was not cooling. I took it in and Fletch agreed it had a leak and it was low on refrigerant. They recharged the system and invoiced me for it. They said it was because they could not pin-point the leak. I asked where the refrigerant escaped and they said that I must have opened a valve and it escaped because they could not find a leak. Or that because they could not identify it specifically that they could not get reimbursed from the warranty. The service department at Fletch is a dumpster fire!

My car was involved in an accident the second week of July. We had it towed to Lake Area…read moreCollision. With the next three days, Steve and his crew had an estimate for repairs sent to my insurance company and it was approved immediately. I was give an expected return date of July 30th. Twice within the month, I received text message updates as to the progress and yesterday I was called to say it was done, a day early. I picked my Explorer up today and not only does it look brand new, they went one step further and cleaned the inside of this Nana Mobile thoroughly. Oh and I want to add, I left money in the car unknowingly, and it was in the compartment between the seats. Thank you to everyone at Lake Area Collision, particularly Steve, Shane,and Alexandria. You should be very proud!

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

We were on a day road trip visiting Petoskey and Harbor Springs. Our car had an unexpected flat…read moretire and a kind local resident stopped to ask if we needed help and recommended Harbor Springs Car Care. It was after hours, but their helpful tow truck driver told us where to park, fill out a after hours report and leave the form/keys in their drop box. The next day we received incredible service and information about what was the best plan for new tires due to the wear on ours. After everything we have new tires and confidence our vehicle is safe for our vacation and beyond! We will travel to this location again for future service! Thank you!

HS Car Care replaced the battery on our Honda CRV and then the radio and display panel were…read morerendered inoperative. The radio was reset but were unable to reset the display. We were referred to the Honda dealer in Traverse City to reset it. The Honda service manager determined that the display was shorted out requiring a costly replacement. Harbor Springs Car Care refused to take any responsibility for the damage claiming it was impossible they could have caused it.

Audi petoskey has treated us extremely well. Christy sold my wife and I our Audi q7, and she is…read moreamazing! Sergio in service is great, he has taken care of us every time we come for service.

I've had excellent service here both in the service department and in sales…read more As the only Audi service department in the area, you might expect that they that they're going to overcharge you and be generally surly. (That's what I expected.) But they are so lovely -- so generous and polite and thrifty (if anything they have only ever undercharged me -- like, "we didn't charge you for the additive because it was Audi's fault it leaked out"). They really go above and beyond and I try to map out my mileage so I'll have my oil changed during the summer, after I've driven from CA. Recently I had to turn in my beloved car ("emissions scandal" etc etc) and I spoke to the sales associate about the possibility about buying my new car in Michigan. I had pulled in on a whim and she kept the dealership open late to help me, printing out everything I did not feel like reading on line, because every dealership in the country has run out of brochures (Audi, print more brochures!). I am not the kind of person who loves to buy a new car. And I have an excellent dealership in LA. I am not totally thrilled with Audi as a company. But between my wonderful service department in LA and this excellent dealership here, I am thinking about forgiving Audi for stealing my beloved, beloved diesel from me.

What a refreshing experience with a car dealer! I'm not local but was looking at a specialty car…read moreon their lot. From my first message, Grady got back to me quickly, and communicated effectively, without ever being pushy. Everyone I dealt with was friendly, and seemed to genuinely care about me. I'd highly recommend them if you are in the market for a new or used car.

They really took great care of my service work that was done on my truck. Appreciate it very much…read more Was also one of the best buying experiences with a new vehicle.

I purchased an older car, 2002 Lexus Sc430, that needed some routine maintenance. Oil change,…read morereplace brakes, etc. they did a great job at a fair price and were easy to communicate with. I will continue to use them.

Great place to get your car fixed right. They are thorough, honest and fair. I've had several…read moreissues with my older GMC Acadia and they get the repair right every time. The prices are reasonable and the work is done right. You can't go wrong.

They went above and beyond for us to get our truck repaired. We drive a vehicle with modified parts…read moreand they helped us find the right shop to repair our part and proceeded to work late to get it reinstalled. They're the absolute best!

Three months ago I had my car delivered to these guys. After two months I was really surprised they…read morenever called me. I gave them a call and they said they had a wrong number. They told me the number they were calling must have been incorrect and said they left messages, voicemails, etc which wasn't possible because the number they claimed to be calling was a disconnected number, proving they were lying straight to my face about leaving messages. After all this was resolved they hit me with a $3500 quote. I get a call that the work has been completed and get a ride over to their shop (over an hour away) the car wouldn't start and couldn't even be jumped. I leave the car and get another ride back home. They call me a few days later and say they fixed the issue. I go all the way back out there again to pick the car up. After saying they were going to fix the issue on them because it was their mistake, they charged me for the labor. On my way back with the car it stalled out while going 50mph 4 times and was struggling to start back up. The next day the car didn't even start at all. In my attempt to bring the car back to them today it broke down and wouldn't start at all. Bringing it somewhere else seems like the best idea. I will not be coming back and will be letting others know not to go to them. On top of everything they put their oily hands on the cloth of my door card. 100% DO NOT RECOMMEND.

I stopped in today with a bolt in my tire and was expecting to pay for a repair. The team took care…read moreof it quickly and professionally, and there was no charge. Everyone was friendly, knowledgeable, and respectful. Experiences like this are why customers come back. Belle Tire has definitely earned my future business for tire and vehicle repairs. Thank you to the entire staff for the outstanding service!

While vacationing, we had a flat tire. A gentleman at another store recommended this…read moreestablishment. I called and Josh said they could plug our tire. We arrived and they fixed the tire and were most cordial and helpful. In addition, they didn't charge for this service. I would recommend this place without reservation.