The team there is friendly, helpful and work hard to give you the care your car needs. Jeff is the best manager he does everything he can to make sure you have a great experience. My car was a little more work than they expected but Jeff made sure he did all he could to get me on the road again. He kindness and professionalism are appreciated. I was very pleased. Thank you to the whole team. read more

Today, I visited the Jiffy Lube location at 13319 Occoquan Rd. Woodbridge, VA 22191, for an oil change. It was my first time at a Jiffy Lube period and was unaware of your service their service methods. After the service was performed, the manager refused to issue a hard copy receipt citing some green policy (seems more like a way to minimize overhead costs) which was not mentioned from the onset. The store manager insisted with providing only an electronic copy resulting in a needless back and forth that I must say was not up to an acceptable level of customer service. The manager apparently is under some misguided notion that he is not required to provide a hard copy invoice if requested. I tried to file a complaint with their corporate office but their intake system fails to upload the complaint for some odd reason. A little research for Jiffy Lube's benefit, please refer to the following state statute requiring the production of an invoice upon completion of work. Virginia Code § 59.1-207.5, part of the Automobile Repair Facilities Act, requires automobile repair facilities to provide customers with a detailed written invoice upon completion of repair work. This invoice must separately list the charges for parts and labor, identify which parts were supplied under warranty and which were not, and note any used, rebuilt, or reconditioned parts. The provision does not apply to work performed on a pre-advertised single price basis. Had I known it would've become an issue, I would not have provided an email address as my preference would have been a hard copy for my records. Needless to say, I would not consider Jiffy Lube for any future maintenance needs. read more

do not go to this location. i'll never go back here. oil spilling all over my driveway because the bolt was not tight. oil cover bolts were not even the factory bolts just some old rusted bolts lying around. missing air filter cover they wrote on the receipt but now im thinking it was them bc the only other place i went to was kia. read more

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this location cannot perform emissions inspections, despite them being advertised in the lobby

Terrible service they refuse to simply dump the trash off of my air filter before replacing it because I didn't want to pay $50 for theirs. They said I need to replace my cabin filter and showed me a pile of trash on it. I asked them to simply dump the trash off and replace it until I can replace it later. When I went to replace it later that day the amount of trash was still on it they put it back in the same. They boast about topping off your fluids and checking your air pressure and other crap but couldn't simply dump the trash off the filter because the manager says they're not allowed. I can get a $80 oil change anywhere but will not be using jiffy lube ever again. There is no tangible difference so why should I pay for poor service. read more

Jiffy Lube - Auto Repair Near Me - Woodbridge, Virginia

I cannot say enough good things about this location. They did everything right and they did it all with a kind patient attitude. They took their time, as they did my oil change and explained every check they were doing on every part of my car. Also they went above and beyond with the headlight cleaning. They were cloudy and really made my beautiful white Range Rover look bad. Once they cleaned my headlights they looked brand new!! Crystal clear. Shout out to the service manager. I forgot her name with the beautiful smile and her, whole team. The location manager took my phone call and was friendly and honest about the wait time. I am now, a Jiffy lube customer for life! Great job team!! read more

We needed an oil change and spontaneously pulled in the parking lot. The oil was changed in about 15 minutes. The waiting room was clean. There is free WiFi & coffee. The employee must have sensed I was still attached to the bird poop on the window, so he left it for me. Check the web site for coupons. They always have them for oil changes. read more

Jiffy Lube - Auto Repair Near Me - Woodbridge, Virginia

My interaction with TRAVIS WATSON was great, he has great customer service and is very friendly. This location is convenient and I always have a good experience here. read more

This locations prices are way to High. Signature service blend was starting at $89.99 plus $11.50 a quart above the 5 free quarts. My bill about $112. Normally I go to jiffy lube in Sterling, same service was $49.99 plus $5 per extra quart. Total bill was about $61. The Sterling store did tell me their base price went from $49.99 to $54.99 though. service wise, I would give it a 3 also. I knew the condition of my air filters since I just changed them last year and told them not to check them. They still pulled them to show and try to sell me more air filters. read more

I am a regular Jiffy Lube customer for oil changes, but when I had a tire leak recently that another shop could not fix I gave this one a try. The successfully diagnosed the problem - damage to the tire caused by the other station - and since they didn't have my tire size, gave me recommendations on where to find one for the best price. I took their advice and then ordered it on line. When the tire arrived I took it back to Jiffy who mounted and balanced it. Problem solved. What more could I have asked for! Thanks Jiffy. read more

This is a multicare Jiffy Lube. They do almost all the services to include changing tires. They even fixed my truck, that the dealer wanted $500 to do and they charge nothing because it was a simple fix. The manager was courteous and informative. I received an oil change, engine flush, AC charge, and fuel service. Great job guys. read more

Jiffy Lube - Waiting area - Auto Repair Near Me - Woodbridge, Virginia

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I had my vehicle serviced on 8/17/22. On 8/18/22 while driving, I heard this screeching noise coming from my vehicle. Luckily I wasn't in the EZPass lanes heading north. I was able to pull into an NTB where they advised me that my skid plate was dragging and asked if I'd had work done on my car. Long story short, Jiffy Lube did not secure the skid plate, did not replace the radiator cap and did not fasten the hard plastic piece that covers the radiator cap. Initially the Manager, Ali offered me a free oil change. Not nearly enough to compensate me for my troubles. Ali did manage to refund what I paid on Wednesday and said I will receive a check for what I paid NTB. He also apologized, I believe sincerely. But how in the HECK does something like this happen??? Not good Jiffy Lube...NOT GOOD!!!! read more

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I cannot bestow enough positive feedback upon the staff at this Jiffy Lube location (#1070). When I came in to get my car's oil changed, they asked about additional services they provide, including a tune up. I decided to pull the (spark) plug (lol), and the manager on duty, Travis W., performed the service. I have a unique/rare three cylinder car and while it took three hours, Travis took the time to show me EXACTLY how to perform the service and what also may be causing the misfire code. I like knowing how my car operates, and the staff on site today--including Atiba, Saleh, George, and Kvon--were courteous and just generally sociable. They all got involved in trouble-shooting. One of the best experiences I've had getting my car's oil changed. I came in on the Monday after Veteran's Day--I did that specifically because I knew it would likely be a slower day after the holiday weekend (when they ran a special for veterans). I will be coming back to #1070 for future services, for sure. Thank you so much gentlemen! read more

Came in for an oil change, the guys here were very nice and efficient. Wasn't in there long and they also gave me some recommendations on what i needed for the next time. I always come here for oil changes and never am i not satisfied. read more

My first visit was last week to fix an oil leak. Patrick and his team were so friendly and worked on my car quickly. I came back again today and Tashidra and her team were great! I really like this location for their 5 star customer service! I know my issue was simple and so I didn't have to wait too long, but friendliness and efficiency go a long way. read more

Agree with the other comments listed below...Travis, the Assistant Manager at this location is awesome. He has great customer service skills and is very professional, helpful, and knowledgeable. I was overdue for an oil change and tire rotation. My car is older and has quite a few miles on it. I already knew the recommended services upcoming going in and he assisted with looking up the possible services recommended by the manufacturer. He didn't try to upsell me on anything nor was he pushy about me getting any of them. I greatly respect and appreciate that so I went ahead and got everything that I needed to get done since I was already there to avoid another trip later on. He and the technicians did the great job. They are thorough and I could tell they did all of the services after departing. This location gets it done and I will definitely be going back when I need other services! read more

Cost: $20- $ UP USD Customer Service Quality: EXCELLENT Decor: Clean Auto Shop, Auto Service: EXCELLENT Service Type: Automotive, low to mid range automotive repair and preventative maintenance Jiffy Lube has been one of the pioneers consistently pushing the quick lube industry they have evolved and refined the automotive care process. I went into this Jiffy Lube location and was very impressed by the customer service, propriety, and knowledge of the staff. Don't get me wrong, I have been to some very bad Jiffy Lube locations were they are rude to the uneducated/uninformed and female customers but this location does not do any of that and is very professional. The process was very easy and informative and they are very military friendly to include offering discounts and they have software that tracks your service record. Don't forget to check the website for online coupon deals. https://stcjiffylube.jiffylube.com/mobile/ I will be repeat customer at this location. read more

Jiffy Lube - Auto Repair Near Me - Woodbridge, Virginia

too lazy to do their job. came up with every excuse they could to not do anything. Apparently they only want to do oil changes and anything easy that they can rip you off with. read more

The Jiffylube address 13319 occoquan Rd in Woodbridge is super fast with employees ready to help and are so nice. Thank you Jeremy and crew for the nice service ! Will definitely be back! read more

Went there yesterday for an oil change and tire rotation. All seems fine when I left there to go home for the day. This morning, as I took off, my check tire sign comes on and the bottom cover of my car started dragging on the road. Then I realized they have not vacuumed the car as they signed off on. Now, I'm not even sure what else they claimed to have done but didn't. They lost my trust abc business. The J Carter to instructed the work, is not thorough and overlooked bad service. read more

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Customer went in for a coolant change the radiator cap was left off additional damage was done. Customer was reimburse services rendered. Seeking additional funds for damage done. read more

I arrived at this location after having a horrible experience at another location( Virginia Tire and Auto in Springfield). The men at this location were so respectful and informative. They are a breath of fresh air compared to the other location I was at. Kenneth was an amazing mechanic and didn't try to pressure me into buying anything that wasn't necessary. As a female, I feel pressured when I take my car to some places but I can honestly say this was probably the best service I have EVER received at a car shop and I will continue to return to this exact location for any further repairs or issues with my vehicle. read more

The Manager, Ali, showed me my air filter and told me it could wait til next change. I appreciate honesty!!

Had to take the car in for a simple oil change. Everything seemed fine until the next oil change came. Even a novice like me knows you have to lubricate the bolt before putting it back. well they didn't and know I have to go out and find a new drain plug cause they had to basically stripe the bolt to get it out. A careless error like this is simply due to a lack of effort and discipline. I will never use jiffy lube services again. I'll take it to Midas like I should of to begin with. a month of not being to do my oil made it impossible to work since I drive for my job. I am throughly disappointed about their lack of service. read more

*** 1 March 2020 Update *** I initially complained about an unpleasant interaction I had with one of the representatives at this location on 27 February 2020. To put things into perspective, I've been visiting this Jiffy Lube since 2009. They've worked on 3 different vehicles that I've owned over the past 10 years. Aside from one odd experience in which they didn't reattach the cap for the transmission reservoir, I didn't have anything negative to say about my encounters. As a result, it was necessary for me to update my review. I felt that it was unfair to judge a business off of one poor encounter with a representative who either had a rough day or simply didn't mean any harm. After my initial review, the owner reached out to me immediately and I spoke with the regional manager. They went above and beyond to not only hear my point of view, but expressed genuine concern. Oscar, came in before they opened at 0715 on 29 February 2020, to right a wrong because I could not make it before they closed on 28 February 2020. After he replaced my light bulbs for free, he showed me the that the light bulb elements had in fact worn out. Although it was impossible for this to have been an error caused by his team, he HONORED HIS WORD and did not charge me for replacing it. That meant more to me than anything, because it was purely a coincidence that the light bulb blew from the time of me leaving my house, to the time they were finished with my oil change. Oscar is a new manager at this location, but it is apparent that customer service is his mantra. He is a great edition to this store, and I will surely return because of him. read more

I love this location the staff is super friendly amd very efficient. They were able to change my oil and replace a headlight in less than 20 minutes. They almost always check my tire light and get me back on the road quickly. I appreciate great service and they never overcharge very important!!! read more

I had 4 new tires balanced and mounted from TireRack for my 2016 Subaru Legacy. There was an issue with the TPMS not reading the new sensors I bought with the tires. One of the technicians (Kenny) took the extra time needed to reprogram the new sensors and register them to my car. His efforts were above and beyond making my Aftermarket TPMS sensors work saving me a costly trip to the Subaru Dealership. Thanks Kenny for your outstanding customer service, a commodity hard to find these days! I will be sure to bring my other vehicles to this shop in the future. read more

These people are greedy, fear mongering liars! I'm not a car mechanic, but I know more than an average Joe about cars. These guys will suggest services that you absolutely do not need! it's scary how much useless service they tried to sell me. I swear, If I had let them do all the services my bill would have been $500, instead of the $30 oil change I was looking for. If you're coming in, be ready to say no A LOT. Just get the oil change and get out. Go to a real mechanic for other services. read more

Just read the post below and seems like a similar issue. Gf took the car there, instructed them specifically that she only wanted an oil change, and do not mess with anything else. What do they do? Pulled out all the filters to show her the filters that one I just changed two weeks ago, and another was still ok. She said no, and upon getting home realized there are now issues with the ac. I checked it out and they left crap in the ac fan, making it sound like a jet engine. Pulled out the crap that I know wasn't in there because I literally just changed the cabin filter 2 weeks ago. So pissed. Do NOT take your car there!!! Something shady is going on. read more

$99.99 for a synthetic oil change... they tried telling me I had a tail light out when I totally did not, and tried to get me to pay to get it fixed. Don't come here read more

BE CAREFUL! I have taken all my vehicles to this location to service over the last five years without any issues. Over the years you see the crews changing out ever six months or so and given that the management and leadership have had high moments and low moments. One a Tech tried​ to insinuate that I had a stole vehicle because I recently, had vanity license plates placed on my car. However, this time I was having issues with my AC unit in one of my vehicles and asked the Technician​ to take a look at it. The Head Supervisor returned moments later and told me that my A/C compressor was utterly ​"shot" so, they passed me a card of a "trusted" local mechanic.​ I immediately departed the location and drove to the address on the card. Once I arrived at the address on the card which i​s located in an industrial area, about a mile away from the Jiffy Lube. The parking lot was crowded with unplated cars, and the trucks that had plates were Virginia "Don't Tread on Me" plates, I quickly left the establishment. The next day I took my car to Pep Boys in Woodbridge on RTE 1, and they told me that the wires were disconnected; that's why my A/C did not work correctly. From an almost $800+ repair to a $50 service diagnostic, something seems fishy to me. So, this brings me to a case scenario 1. Is a Tech(s)/Manager(s) at Jiffy Lube getting kickbacks from this mechanic that they funnel people to get work done? Picture, this for a moment if I would have taken my car to this shop. The mechanic could have told me anything and charged me accordingly. By making me pay for rebuilt parts and placing my working components on a similar vehicle, possibly tripling his profit margin. Meanwhile, the Tech and manager get free work on their POVs and or pennies on ​the dollar, kickbacks. This is a sad narrative of how people try to take advantage of working class people. They never try this within more affluent market spaces. ​ Please BE CAREFUL and take your vehicle to a trusted mechanic before allowing Techs with only a basic understanding of car maintenance to gaslight you into spending money unnecessarily. read more

I needed a quick oil change, so this was the place to go. They are fast and to the point. The customer service is decent, but the price is really not that cheap especially if you add on anything that they are trying to sell. They had me in and out in a flash which is what I need sometimes. If you are looking for a cheaper alternative, Jiffy lube is not your place. This is a place where you pay for convenience. read more

I had a awesome experience with Mauro today. From the moment he approached my car, he gave me a warm greeting. He was very meticulous about my synthetic oil service change and recommended additional services, I needed for my vehicle, without coming off as pushy. I like to point out he was honest. The staff was very polite and courteous. This makes me want to return to complete the remainder of the services I need on my car. I definitely would this location. read more

What a bunch of sweet guys! I had a notification on my phone that my tire pressure was low and they checked it for me free of charge were super nice and attentive. read more

The manager with the red hair is awful, no communication pretty dry customer service care, his team seems to look disconnected, teamwork is non existent here. Not happy, not returning to this location at all ever (unless they change managers) read more

Friendly and fast service. Great staff. I was in and out in no time. Offered additional services but not pressured like other company's do. read more

They will rip you off, mess up your car, and laugh in your face. Under no circumstances use this place

I've taken two cars through this locations for an oil change and other minor issues. A Maxima and then an Infinite. About a year ago when rotating my tires, the tech got a rock or something stuck in the wheel well and it ground a ridiculously huge groove into it. They removed it but the damage had been done. Then enter the Infiniti. I only had an oil change done on that car at this location and maybe a new air filter. They were always friendly and asked questions before doing any type of work to my car. That is important for this next part. I took an Audi A6 2014 to them one day ago (Sept 6, 2016) to check a leak from the coolant. I had recently added the Audi/VW specific antifreeze (which is violet) and now it was below the minimum level on the reservoir. I asked them to check for a leak. Before I knew it, the tech was putting green antifreeze in my reservoir to top it off. I freaked out...understandably so. Had he asked me if I wanted that in there I would have emphatically said, "No!" So I told him I needed it flushed and the correct antifreeze put in which I could get from the auto parts store next door. I got the antifreeze and distilled water because a 50/50 solution needed to go in that car. Either the Asst Mngr Chris thought I was an idiot or he simply didn't want to deal with me...maybe a bit of both. He siphoned the antifreeze out...not flushed for starters. Then he put the entire bottle of antifreeze in when I already said it had to be 50/50. Hence why I had the distilled water. He then thought it a good idea to have an e-cigarette or real cigarette hang from his mouth while working over my engine. At this point I was done and completely frustrated. I left to go to the Jiffy Lube on Minniville Road (much better customer service and knowledge base) because that's where my boyfriend goes. I asked them if they could flush it after what happened at the other location. They said yes, but would have to use the green antifreeze. I didn't want that. So the techs got under the car and said it was leaking but they couldn't definitively see from where. They told me what tests I need to ask for at the Audi dealership. They also provided me the number to the customer service manager who I promptly called to report what happened at the Occoquan location. He was understandably shocked at the ordeal. He offered his apologies and a free oil change, which in all honesty I will probably never use on this particular car. The Occoquan location has forever put a bad taste in my mouth. If I am ever broken down near this location, I would much rather push my car barefoot in 110 degree heat wearing a mink coat in the middle of August to the Minniville location than to have any type of service completed at this location. Audi also found no leak after running several tests. It seemingly works fine now. They FLUSHED it and filled it with the Audi specific antifreeze. If you have a foreign luxury car and value its performance, I would NOT take it to this location for anything...ever. read more

The staff is extremely nice and helpful for oil changes and minor issues. They were great with my oil, brakes etc. but DO NOT TRUST THEM for serious issues!!!!!!! A simple mistake led to my boyfriends car overheating and the entire engine blowing a week later, according to the dealership we took it to!!!! They passed the info onto a customer service representative who has NOT YET even contacted us, and refuses to return phone calls. It's been 3 days already! Just be aware of what you're risking if you go here for anything other than an oil change read more

These guys did a real good job helping me out. I came in on a week day for a break job, and they had me in and out in 90 minutes. The staff was nice, the place was clean. I will be coming back here for any of my needs. read more