Dishonest Pricing and Upsell Tactics - Beware the Fine Print…read more I went to Take 5 with a 50% off coupon, expecting a decent deal. That changed quickly. First red flag: the guy who greeted me seemed to know nothing about pricing. I showed him the coupon -- 50% off an oil change -- and he shrugged. Turns out, the discount only applies to their so-called "Economy Oil Change," which is $60. But for some unexplained reason, my Ford didn't qualify. I was told I needed the "Premium" oil change -- no clear reason why, just that's what their system said. Then it got worse. Because my truck has high mileage, they tacked on another $2 -- not for different oil, but just because. I asked if anything actually changed about the oil or service. "Nope." I stopped them before they started and said, "I want to know the exact price before you do anything." That seemed to surprise them. The number they gave me? Close to $100. The math didn't add up. Supposedly 50% off a $60 service (that I couldn't get), plus $2 for mileage, then $30 for 2 extra quarts of oil -- all for a basic oil change on a truck that runs just fine. Bottom line: the coupon is borderline deceptive, the pricing is a moving target, and the staff didn't offer a clear explanation at any point. I left without getting the service. Won't be back.

Nothing done as they advertise on TV. Dont top of fluids, don't check tire pressure, dont accept…read moretheir own coupons and do tell you the less expensive oil change is recycled oil. I had them put my hood down and left before they screwed something up.

Dropped my beetle off had problems with my air conditioner. They said to fix it it would be 2500…read more Couldn't guarantee that it would even work. So I felt it wasn't worth the fix. I was then charged $135 to pick up my car. Wanted a second opinion and took it somewhere else. Totally a different story than what I was told and half the price to fix. Don't even think Chesser even looked at my car. Just let my drop it off stop at Go and collected $135 dollars.

Helpful. Affordable. Honest. I would recommend. We have had Fords and Hondas worked on. No…read morecomplaints.

Some Midas's may be ok. ?? But my experience with Midas:…read more1. Their mechanic destroyed my catalytic converter during a tuneup 2. I had audio recordings that were ignored 3. Over 2 dozens attempts at resolution 4. Over 12 multiple million dollar lawsuits for fraud fought and won against Midas 5. Upon paying my last payment, after 4 years of having the same due date, they moved my due date up 5 days to collect interest. RUN LIKE THE WIND.....GO ELSEWHERE!!! NOT WORTH THE PAIN AND SUFFERING!!!!

Beware Ladies! I came in 10/23 and asked about bringing a battery to be installed for my ex wife…read moreand reset the ECM. My ex wife how car brought the car in the next day and they tried to charge her $60 more for installing the battery when the quote was $125 for all. It's a simple battery to change. I was very clear I was being in the battery for them to install and reset the ECM. This car requires a ECM reset it, or I would have happily done it myself. I have used them several times and spent thousands of dollars at this location. Beware ladies, they will treat you different than men.

I have done business with Tim for several years on different vehicles. He is always fair, and…read moreknowledgeable. The few times he wasn't able to do the work I needed, he referred me to other locally owned shops that could.

Great people, skilled and honest. I have been going here for over 22 years and trust them. Tim Ladd…read more(the owner) is a skilled Mechanic and is humble about it. Never had a bad experience over all these years. Susan, who also works there is super-helpful and very nice. I feel like they are family.

Friendly staff and willing to communicate with a Deaf customer. Only one thing - my check engine…read morelight is still on after checking.

Excellent Service, each time! Very Friendly. It's very clean…read moreand organized. Hoping Peoria gets completed soon. Thank you for hanging in there for us! Sincerely, Brigitte

Excellent service! Fast and friendly! Highly recommend Robertson!! Turns out I'd picked up a nail…read morebut they were able to fix it and I got there after 5 and they got me right in!!! Super customer oriented!!

I always go here for my car services... like I have for about 18 years, so I hesitate a little bit…read moreto give the review with these low stars, but this visit had a few things going on. The gentleman that was behind the counter was not very kind- not saying he was terribly mean, but he just wasn't into being there, it seemed. I asked for an oil change and for all my fluids to be checked (pretty standard). I had brought in a box of tire sensors and asked if they could put them in since all but one of my existing sensors were dead. He kind of popped off a little bit of a snappy comment and roughly pulled them toward him. He asked if I was staying or going while they service my car - I asked how long it would be and he said about two hours. I was there a little more than three. I understand. They were busy, but I got up when it was just a little more than two hours to check on it. I guess I feel like they could do an update with the peeps that are still in the shop. There were at least four men sitting at the counter that day. It seems like the job got done- oil changed, fluids replenished and sensors in. The other thing I am not a fan of- he never stated there would be a charge for the placement of the sensors and it ended up being $70. A full bill that would normally be about that price ($70 ish) was $180 because of fees and other line items. That feels pretty steep and I will definitely be watching YouTube next time. Part of my appeal to return to Robertson's is they help out with such things as I am sure they installed a set of sensors for me before at no charge or at least not anymore than $20.

My wife originally went there for the brakes on my Jeep. We later took our Ford F53 Class A…read moremotorhome there for an alternator swap and my wife's Challenger for its regular maintenance. The place may not look 'pretty', but they do high quality work at a great price. I definitely recommend them!

I was recommended to this shop for exhaust work on my Jeep. They got me in that day and installed…read moremy cat back exhaust system that I had purchased on eBay. They was very reasonable and did an excellent job. I will be taking any of my cars or trucks back to them in the future for exhaust work. Very friendly ! Perfect!

Poor communicators. I waited 1hr 45 minutes and still they did not come. Either they're scammers or…read morecompany is just too small to accommodate the "ASAP" part of their business model

I paid 1.500 for this company to fix my car. After repairs the car drove approximately one half a…read moremile and broke down. I'm having trouble getting this company to stand by its guarantee. I have no car; I work at a job that requires a car. I have children at home. I spent every dime that I had, plus went into further debt due to paying for a car that still does not work. I will say that he did show up in the beginning right on time. It was nice to have a mobile service. I'm still getting the run around regarding their guarantee.