I had a great experience here. Shaun was kind and transparent about the I work I was getting done. Granted, things did take a while and I had to get more work done than I expected, but he kept bringing me over to my car to show me and explain the issues. He'd check in periodically to tell me where they were at. I've been through it with mechanics trying to upsell me, but Shaun was honest about the work I needed done and what I would probably need in the future. Steve did great work. read more

Probably the worst experience I have ever received at service station. Stuck in my car couldn't leave to use the bathroom! $350 first then $220 then $175! WTF???!! read more

BEWARE!!!! Went for my first oil change on a brand new car and they cut the protector under the car to get quick access to the oil pan leaving it exposed underneath. read more

Jiffy Lube - Auto Repair Near Me - Shirley, New York

Shaun is absolutely rude . No manager on site or able to reach . Incompetent employees . Terrible communication.

Honestly the goofiest jiffy lube experience I've had in a while. I never write reviews but this was exceptionally bad. First off, there were only three vehicles in the whole garage and around 5 employees. I was just getting an oil change, which should have only taken about 20 minutes tops but it was around 45 by the time I left. Everyone in there (except for the one guy in the orange durag, he was taking care of business) was dragging their feet and goofing off and taking forever to get things done to the point where I heard another employee say MULTIPLE TIMES "you guys are going really slow, these cars should have been out of here by now" which honestly yeah he's right. Second, I know I'm at a Jiffy Lube. They're gonna try to upsell me on something silly that I don't actually need, I know the drill. I hear them whispering in front of my hood and as one of them walks away I hear them say "watch this" and the next thing I know the husky dude with the curly ginger hair and beard takes my air filter out, walks up to my window, looks me dead in the face and says "The weather strips on your air filter are no good. There's supposed to be three here, once this last one in the middle falls off it's no good so you should replace it." and I almost started laughing in this guys face because of how ridiculous that was. I let him keep going for a minute trying to upsell me on every fluid he could think of and eventually I just tell him "hey man I'm only here for the oil change, thanks" and he gives up and walks away. Another 10 minutes goes by and without asking which oil I wanted, they filled my engine with the full synthetic oil (which is the most expensive). It's what I planned on anyway but they didn't know that, they just wanted to charge me as much as possible. After all of this, without actually checking my tire pressure, one of the dudes starts over inflating all four of my tires (I know because I had just put air in them last week and I checked the gauge after I left the circus that is Shirley Jiffy Lube). At this point I just want them to give me the bill so I can get on with my day. Next time I'll just stay home and do it myself as I usually do, god forbid I want to be a little lazy on my day off and pay to have it done for me. Ladies beware, if they don't think you know anything about your car they WILL try to upsell you on something dumb that you absolutely do not need just to make a quick buck. I was going to give them one star but I honestly couldn't stop laughing every time I looked at the guy who told me my "weather strips were no good" so I'm gonna give them two solely because of how goofy that was. At least say that the filter was too dirty or something somewhat believable. Go to a mechanic you trust instead next time. read more

The service is great. Quick, respectful and honest. I always go to Jiffy Lube. I wish they had coupons for my last visit, but I still go there. read more

Today I went in for an oil change. I have used this location numerous times over the past three years and never had a compliant. I was told I needed my oil flushed because I had some build up. The staff assured me this recommendation was needed. But unfortunately the more I find out , this should have never been a recommendation considering my car had over 130 k miles on it. Im very upset and I feel my needs and my cars needs weren't a priority just another dollar to there fees for the day. Highly disappointed and I won't be going back there again. read more

Everyone was extremely helpful. No one tried to talk me into buying anything. They were quick, efficient and very friendly. I would highly recommend them! read more

this is unfortunately what it's comes to when you have brought your vehicle into this place multiple times and constantly getting lied to and excuses about what they didn't do to fix the problem and still paying for the work. 5 days my vehicle has been at this place and nothing was done to fix the issue. read more

Went first Evan oil change which I have done at this locations several times in the past. Dealt with Terrance. Delightful guy. Helpful and polite. There are tons of locations but I recommend this one due to their customer service. read more

They tried charging me 600 for a tune up and oil change. Told me the spark plugs were 2 and change or some wild nonsense. Whole family is in the trades so I saw the scam a mile away and just laughed and left. Only reason I stopped was cause I had a few hours to spare between jobs. Some lady was waiting for them to do her brakes in the waiting area and they were playing her also with labor cost. telling her the brakes were wrong they had delivered and HAD to wait for the right ones to get there and wouldn't put her old brakes back on so she could go elsewhere. Place is a complete rip off. read more

Very rude and disrespectful young man. Parents neglected to teach him manners. Backed out disgusted with treatment and should've spoken to store manager. That rude employee lost him $150 and a good customer!! read more

So I went today for a transmission flush and oil change, I was told by a "technician" they do not do transmission work. I know that's not the case because I've been there before for the same thing. As I was leaving what seemed to be a manager came out and said he rather their mechanic tell me they can't do the service, obviously my reply was that I didn't want to waste more of my time there. Place is really down hill since "Geo" left. The boys in Medford on 112 took care of me. read more

Very kind at FIRST. Proceeded to take a "deposit" and say they needed to email me my receipt, which they DID NOT do. They gave a paper receipt as well and NEVER put on the receipt what an extra $160 was for. There is no mention of my $160 ANYWHERE on my receipt. I called them to try and ask and they started getting defensive saying it was in the email, and yelling over the phone as well as people in the back yelling. All I asked for was my emailed receipt they supposedly emailed me (THEY NEVER DID- said emails take MONTHS as if I'm a moron). Now they are calling me repeatedly, harassing me because they took my $160. STAY AWAY FROM HERE read more

Refused to honor free tire rotation coupon, even though the location was listed on the website and didn't expire until 12/31/23.

Went in for an oil change on a Saturday. Service was done quickly and efficiently. They were nice and filled up my tires without me having to ask read more

They tried to rip me off! Charging a 1000 for a new radiator had my car did a whole week and never called. They are not fit to be kept pen and after seeing these reviews it doesn't make sense. Here I am another unsatisfied customer ! Just ridiculous . read more

Do not go here. they rip you off. The prices are ridiculously inflated and no matter what vehicle you have they tell you that your vehicle calls for FULL synthetic and thats over 100 dollars. that's false information Inless it's a sports car or actually states you need it, which isn't most cars. Then they say the synthetic blend is 82 and when he gave me the total it jumped to 96. wtf? do yourself a favor an go Anywhere else!! read more

I purchased 2 $50 gift cards from BJs and immediately ran for an oil change. The clerk ringing me up told me only 1 card was valid and I needed to go back where I purchased to get it corrected. I then returned to BJs where they called Jiffy Lube and found out that the card I had was used and swiped on terminal 1 at Shirley. I then returned and asked the clerk for the other card as I needed it to get my refund she was screaming at me that she swiped both cards and threw it away. She then proceeded to retrieve the card for me all the while speaking about how she tried both cards. This employee tried to steal a $50 gift card by telling me it was not valid then returning the card she did swipe. Shame on you Jiffy Lube for hiring such trash. read more

They really screwed me. I'm a single mom my two kids and dog were in the car and they took full advantage of me. My dad owns his own shop and was super busy and out of town so I was not able to have it done by him this time. They never quoted me a price. at the end they told me $116 and I was so frazzled at this point I handed them my card. I can't believe they take advantage of people like this. 6 quarts of oil is about 28 dollars. read more

Jiffy Lube - Was charged 94 dollars for something that costs 28! - Auto Repair Near Me - Shirley, New York

The people completing the work were pleasant, calm, helpful and seemed knowledgeable. It was a good experience, though I admit the cost was initially surprising to me. The extra details were appreciated. read more

I have been waiting since November for a refund when being charged for another customers auto service. I have called and spoken with multiple people regarding this and keep being told the Franchise Owner will reach out.. It is now February... Please call me regarding this refund read more

This place is a total rip off went there twice they charged me 98$ for an oil change and explained well we vacuumed your vehicle and cleaned your windows for that price the second time I went I was like okay now my windows are dirty and my interior was a mess they did nothing but take an hour and a half to change my oil and charged me 98$ so I go to firestone in moriches they take like 40 minutes and charge 52$ for the same oil change on my f-350 f"$& this place read more

Close up shop! When you greet customers by saying its going to be $98 for an oil change, you might as well place a Do not disturb sign" on the front door. read more

I paid cash and was robbed no one gave me a receipt I figured I'll have it emailed like I always do. But no email was sent and I called the store guy on the phone told me my oil change was only $70 I paid $100 cash I would never be back here again if I hear no response from jiffy line I will just take this to social media. It's disgusting how I was robbed read more

God awful. They hire inexpierienced/undertrained teenagers to tell you your car is about to breakdown so they can overcharge you for an airfilter. The guys basically force you to come into the garage to "review your service" nearly every time its just them telling you there is this or that that requires you to shell out over $100 for some kind of service. The fact that they charge $45 for an oil change is bad enough. But wait there's more... I go there yesterday, because my mechanic (who usually does my oil change for me) was swamped, and I didn't feel like getting my hands dirty. After going through the circus show, I get my car and see that the service light is still on. The guy tells me it's my check engine light. Usually I would say I don't think so, but this is my wife's car so being unfamiliar with it, I assume he knows what he's talking about. So I foolishly drive down the street to Autozone to get my engine light checked. to my luck, their is a huge line and like 2 people working. Finally I get the woman to come outside and run a diagnostic on the car, she tells me that that isn't the check engine light, there is no reading. Shame on me for listening to these people. Do yourself a favor, go to a real mechanic, or just roll up your sleeves an do it yourself. read more

Terrible managment. The manager tried to shame me for only putting 30w oil in my car, told me I needed synthetic oil, when I told him the manufacturer recommends (and was in my car when I picked it up from the dealer) 10-w30 he acted as if he knew better, on top of that my 45 minute wait turned into 90 minutes because the manager did not have things going smoothly at all, my car sat out in front of the building, running, for 40 minutes while I was waiting to pay the bill. If you can avoid this location do so at all costs read more

The people who work here basically are thieves. I like the convenience, timely and location of all Jiffy Lubes, but I'd rather some honest people to do the job. Came to this location for a simple oil change, here's what was said to me, "we recommend changing rear differential fluid, should have been changed at 120,000 miles but we can get that done for you now, for about $120". I thanked him and denied the up-sell. I got the oil change, paid and left. Did I mention my car is a 2015 and only as 35,000 miles...... suck it jiffy lube! read more

Very nice very helpful. Rebecca is really cute good work very professional did a good job.........

I brought my car in for an oil change and was greeted by Samantha. She explained my options and what she recommended. Great customer service! read more

currently waiting for our car. walked in, the kid Kaleb behind the counter could not be bothered to say hello or ask if we were being helped. A little common courtesy ie customer service goes a long way. The oil change was done quick enough.. but I just cant see coming here again when I could atleast be acknowledged somewhere else, next time I will go back to Honda or quicklube down the road.. atleast they are friendly read more

Never go here!!! We brought our car in for an oil change and coolant replacement. We left with no A/C. It was ice cold when we came in. They refused to accept responsibility for it. I brought to my mechanic. The receptionist told me that this was the second time someone came in with the same exact complaint. Makes me wonder who else got their car damaged. (Sabotaged) read more

SAMANTHA was great and all the service guys like Jacob are excellent!! This is the best place!!!

I wasn't aware of the new drive-through process since Covid- just got my oil changed today. It was super convenient, the team was nice, quick and efficient. They're doing a great job. read more

The Guys were very polite, but I didn't get an oil change because the prices are totally outrageous!!!! The Lowest oil change starts at $41.00!!!!!!! Before taxes!!!!! I can go to my mechanic and get a full oil change for $26!!!! read more

Great service, very happy with Juffy Lube. The mechanic was polite & professional & it took very little time to service my car.

I should have read the reviews first!! I'm so pissed!!! I went in for a oil change cause the weather has been crappy and my husband hasn't had time to change my oil like he always does . So they pull me in the shop to tell me whoever changed my oil last stripped the oil pan like it was cross threaded or something . Mind u my husband is a electrician all he does is nuts and bolts all day, and me i went to school for automotive and even have nys inspection license I'm not a dummy. So when I told them my husband always does it they told me he did it wrong. No actually YOU guys fucked up my car! my 2010 Honda Odyssey has an aluminum oil pan I'm sure these idiots used a impact gun to take bolt out instead of a wrench. So basically I'm fucked and of course "manager" isn't there, the guy called the manager he doesn't want to give out his personal number so I say call me from a private number but nope. So basically there's no way for me to prove that it wasn't like that. I would have oil spots in my brand new driveway I don't! So I have to pay $77 and hope I can get ahold of the manager 2m so I'm screwed either way there not going to do shit and looks like I'll have to come outta pocket for a brand new oil pan !! And pray the seal is on correctly so It doesn't leak. This place HORRIBLE!!! Beware hope they do the right thing and rectify the situation or I'm going all out corporate BBB attorney general the works. read more

Took advantage of my dad, would not recommend at all!! Definitely go somewhere else they charge way too much, wish I read the reviews first.. read more

"We don't want to do your oil change if you aren't using synthetic oil." I have had it done with the same vehicle in the past and not gone with synthetic in this location. Truly seemed like they didn't want to be bothered by doing oil changes in a place that does oil changes. The nerve of me expecting this service. There are many other places close by that will do what you ask them to, try those instead. After reading the reviews of this place there seems to be a trend. read more

The 1st time I went to jiffy lube I took my 2016 Hyundai sonata they over filled it with oil which can blow your motor its what they call air bound it is when their is to much oil and the crank hit the oil and makes air bubbles and the oil pump does not pick up the oil! BLOWN MOTOR .Took it back they drained the oil and replaced it with the proper amount for free. The 2nd time I took my 2016 ram 1500 only have 15,000 miles on it did not Vacuum the hole truck got the truck home leaked oil all over my new driveway. They did not clean the oil that they spilled all over the frame. I just did an oil change I had to use a Breaker bar to take off the oil pan plug then I had to put a screw driver though oil filter to take it off they put it on so tight. My son took his car their came home oil all over my driveway they did not tighten his oil plug he had to go back so they could tighten it. NEVER AGAIN will I go to JIFFY LUBE they are a bunch of Idiots. How they got 3 1/2 stars is crazy they should not get 1 STAR. read more