Great service. We have finally found an auto repair shop in Sequim that we like. They did a great…read morejob for us. Quick, honest and thorough. We will continue to use them.

10 stars. I know everybody has their mechanics, but these…read moreguys are the best. Honest , affordable, thorough, kind, quick, easy. Just everything about them is great and easy.

Terrible customer service and inexperienced staff. My husband took his F250 diesel for an oil…read morechange, the tech kept calling it an American Dodge and took out the parts without checking to see if they had new parts in stock. Then, handed my husband the pieces and said he would need to go somewhere else. The manager wasn't helpful. My sister-in-law also had a bad experience when they forgot to put in an oil filter - completely ruining her car - again, no accountability. ​

Stressful day at Sequim Auto Center today. Not one, but 2 people called out "sick". They were…read moreobviously very slow since they were short staffed. Hostile customers and name calling ensued, it was triggering for me personally. I don't usually use that term, but it was loud and stressful. They also spilled oil on my engine causing a burnt oil smell. It's not worth the savings for the 2.5 hour wait and the customer experience.

We took our 2021 Hyundai Sonata Hybrid in for an oil & filter change & they did a courtesy…read moreinspection finding a coolant leak. This was a known issue & subject to a recall which we had repaired by Hyundai in Bremerton Just a few months ago. The fact that it's still leaking & could if left unchecked result in engine failure, would've been a disaster. The team at Auto Depot identified & photographed the area where the leak is & suggested we get the coolant system pressure tested to locate & repair the leak. The staff is knowledgeable, informative & their charges are reasonable. We will definitely return the next time we require service.

They did very well and worked with me on keeping me up to date on progress and work done happy…read morehappy happy

always responsive with expertise no matter the problem with any of my cars. excellent standard…read moreservices....oil changes etc but goes way beyond that with help for all special frustrating problems. reasonable prices and good accessories also.

I took my Ford Ranger to Sequim Auto Repair October 2024, and I couldn't be happier with the…read moreexperience. If you're researching mechanics you can stop here because you'll be happy with Sequim auto Repair. From start to finish, the entire process was seamless and exceptional thanks largely to Trenton, whose customer service truly stood out. Trenton took the time to explain each step of the repair process in detail. His professionalism and kindness made what could have been a stressful situation incredibly smooth. The quality of the work performed on my truck was impeccable. They actually fixed some issues that were leftover from a different mechanic. They did so without charging for anything unnecessary. What really sets them apart, however, is the commitment to transparency and communication. Every update and explanation from Trenton came promptly without any confusion. Their dedication to keeping their clients informed throughout the process is really special. Keep him on the phones he has great energy. If you're looking for kind, trustworthy, mechanics in Sequim, look no further than Sequim Auto Repair. Special kudos go to Trenton for making sure my experience was nothing short of fantastic and Tom as well for explaining everything he did on the truck.

We have had great experience with this shop and wanted to share because it's not always easy to…read morefind an automotive business you can truly trust. From the start, they were honest, straightforward, and took the time to explain what our vehicle needed, without any pressure or upselling. Their pricing is competitive to other quotes we have received. The work was done on time, and vehicles have been running perfect since the work was done. What stood out the most was their integrity - you can tell they genuinely care about doing right by their customers. On our most recent visit, we had a check engine light came on, and a local automotive retailer ran the code as a purge valve issue. Here Bruce's ran a pressure test, and it came back negative. They assured nothing was wrong the car, reset the computer and didn't charge us! It's rare to find this level of honesty in this industry. We will always choose Bruce's and highly recommend them to anyone looking for reliable, fairly priced auto service.

My experiences with auto service shops have not been very good in the past. I have been ripped off…read morefor thousands of dollars and therefore my trust with them is limited. I thought that I was experiencing once again here. I took my Mercedes in for just minor service, oil and filter, inspection, etc. The very next day drove home and oil was everywhere, see photos attached. I was obviously pissed and called them and had it towed back. Caleb was calm and let me know he would take care of it. They put it on the lift, located the problem, fixed it, and cleaned up the mess in and around the engine. It was a brand new O-Ring installed on the oil filter that failed. It was one of the rare "shit happens" incidents. He even gave me some oil sand to take home to use to clean up my garage. My trust has been reestablished with an auto service shop. I will be going back!

Being retired I never minded the trip to Seattle for routine car maintenance at Seattle Mercedes…read moreBenz. Due time the limited encounter policy of he virus containment I decided to stay home and have European Auto take over keeping my 2016 GLE350. In two to three hours I was driving it home. The work and service were excellent. I'm happy to know I can get such great service easily. Saved me hours of travel and I only saw one person so my exposure was minimal and safer than the option of going the dealer.

On a Monday our car started knocking really bad, we called a tow truck and we happened to be close…read moreto European AutoWerks, so we had it towed there. The tow truck driver left the lights (or 4-way flashers) on and killed the battery. So the tech brought a booster box to jump it and started it. They heard the knocking and turned it off in less than 60 seconds. They said there was obviously major engine problems and they didn't feel it was advisable to run it any longer. I believe they hooked up a code reader but I was not informed if it showed anything or not. We had an extended warranty through a separate company, so I gave them the information and they called to try to get approval to do the work. I don't think they were on the phone for even 30 minutes. They were told to get a price quote to replace the engine. At that point two of the techs discussed at length whether or not they could say it needed a new engine without further diagnostic. They told me they needed 3 hours of labor at over $200.00 per hour, to pull the whole engine apart to determine if it could be rebuilt or it needed to be replaced. At this point I received an important call and stepped out to take the call, I ended up spending 30 to 45 minutes on the call. When I went back in they said they made a couple of calls and the cheapest engine they could find was $2000.00 and I would have to pick it up in Tacoma. I told them the most I might be able to come up with was $1000.00. They said most of that would be used up with the diagnostic. While we were having that conversation, the extended warranty company called me to tell me they wouldn't cover more than $450.00. After that, the techs and I spent quite awhile discussing my options (or lack there of). But I ultimately told them that we didn't have enough to do anything then and said we might try to trade it in (even though we still owed on it). I asked if they could recommend a dealer that might take it. They said they weren't sure but would make a couple of calls. I told them I was working Tuesday & Wednesday, and asked if I could leave the car there until Thursday so I could make arrangements to have it towed. They said that would be fine but no longer. Then they mentioned that I would have to pay before I could take the car. I was totally shocked that they wanted to charge me for the 60 second diagnostic. I asked how much and they said the car had been there for 3 hours at that point and I should be paying them for the 3 hours. Then they acted like they felt bad for me and said they would give me a break and only charge me for 1 hour. I went ahead and payed the $210.85 and left. The next morning before 9:00am I get a message that they wanted me to get the car out of their parking lot. When I called them to tell them I was working on arrangements to get it towed, they said that the boss offered to buy the car for $100.00. Which was a major insult since they had charged me over $200.00 the day before for doing absolutely nothing, other than making a couple of phone calls.

Unfortunately 0 is NOT an option. This is clearly someone who has turned a hobby, into a poorly run…read morebusiness. The phone, that being a single # is NEVER answered, mailbox full, calls are not returned in a timely manner if at all. I have to wonder about Jahns actual mechanical history. Being an enthusiast about a particular vehicle, does not make a great mechanic. I have called 10x documented in my phone with 0 response. It takes a lot to piss me off, but his lackadaisical attitude, shoddy work. Will both show in final product.

Let me start off by saying that I have not used Jahn for repairs yet - but he is one very cool…read moreindividual. I was broke down in my 2004 Range Rover on westbound i90 - oveheated - waiting for AAA to show up. Jahn was driving eastbound - saw me on on the other side of the freeway - made a u turn at the next exit to drive by and see if he could help. If I hadn't been towing it to Biggs in Bellevue at that point (they had the rover 3 weeks ago for the low coolant light and said there wasn't an issue) to fix their previous work - I'd have used him. Great kudos to a guy who takes time out of his day to stop and help a stranger on the opposite side of the highway!

This used to be our go to place but not anymore. Just went in for an oil change and was charged…read more$140. They said it was due to higher oil prices but they charged us for a full hour of labor just to do an oil change.

Phenomenal service is an understatement. I live a few hours away and was up here for work and broke…read moredown on the side of the road. They reassured me that they could take a look at my car and squeeze it in if I could get it to them. Within minutes they diagnosed and repaired an issue that was caused by a lube oil somewhere else. They charged me nothing and sent me on my way. Absolutely have never experienced Customer Service like this. They understood that I needed to get back home tonight and could've price gouged me for at minimum their time spent diagnosing issue. Really really appreciate everything about my experience today!!!