Very liable family oriented and very reasonable and not to pricey I recommend to the fullestread more

I go out of my way to the other side of town to get my oil changed here. The workers are always…read morevery professional and friendly and work quickly. This has been consistent for the past 12 year (so rare for a business in a growing city like Austin).

Friendly greeting from beginning. Did a detailed check to make sure everything was in good working…read morecondition. He showed me the filters to give confirmation of the condition. Technician gave a few recommendations but it didn't feel forceful or an upsell. Would I recommend this place to family and friends? Absolutely.

Lady took the car first and asked few questions about the need of service but she was rude bc I…read moredidnt want transportation fluid bc already had it done and she just didn't see it in her company computer and then the filter I didn't want pay to change it and she she didn't are to handle with care and toss it and I didn't like it the care she given , then a man took over the oil change and took long time and didn't even update me on what what was happening and no communication was done well . I didn't like the cold attitude was given today to the car and could have been better service to the person like me .

So, I usually dread doing any errands for my car due to previous poor experiences at other places…read moregetting my car serviced for almost anything, but this Jiffy Lube location keeps me coming back! I got my oil changed here before and had a pleasant experience so I figured I'd get my inspection done here as well today. Michael P had outstanding customer service while inspecting my vehicle and Micheal C who had helped with my oil change last time, was so polite while checking me out. With COVID going on, they have you stay in your car while they hook it up to inspect it which could be awkward but he was very respectful and had great manners while also communicating what he was doing from beginning to end. It didn't take long at all either, I did wait a little bit but not too long and once again the communication was excellent. This was so refreshing!! I will definitely continue to visit this Jiffy Lube (:

Copied from my Google Review:…read more This place has no way to get an inspection done at this location. I called this location a while back to see if they had time for me to drive up (10 minutes) to get an inspection. I was told to come on up. Got there and there was a vehicle in front of me. Gentleman came out and explained it would be 30 minutes. I told him thank you and left. This happens. Business's get busy. Decided to drive by today. When I got there, another gentleman came out and let me know it would be about 30 minutes. So I asked why? He told me that they were having problems completing the vehicle in the building in front of me. I told him I understood. I asked if I could go get my grocery pickup from Walmart and come back in 30 minutes? He said yes. I left, pick up groceries, dropped them off at my house and was back 3 minutes early. A different gentleman came out and let me know it would 45 minutes now. I told him I was told that I could come back in 30 minutes. He went in the building and then came back out. Told me that it would be an hour. I have now wasted my fuel and my personal time twice! Never again! This is ridiculous. This place is horrible. Beware!!!

The stud was free floating on my rim and Discount Tire gave me a referral to Rush Automotive. I…read morecalled and spoke to a very friendly person who was able to fit me in same day. (They are closed on weekends.) They're very friendly in person too and offer a very clean and comfortable waiting area with recliners, a giant tv (Ghostbusters was playing, which definitely beats the news!). There are interior restrooms and complimentary coffee and water. The air conditioning is going so if you're chilled easily bring a sweater. If you run hot you should be comfortable! Would highly recommend for auto needs!

I brought my daughter's older Honda in for a noise concern. The verbal quote over the phone was…read moregiven for a wheel bearing, wheel stud replacement, brakes/rotors, and tie rods. It was impressed on me that these repairs were critical for safety. The person on the phone even made comments about how glad they were that we were safe as the brakes were metal on metal, etc.The written estimate that arrived was much higher and still had these things listed as critical along with a few smaller issues. When I requested an itemized breakdown and compared parts prices to AutoZone retail, I found parts were marked up over 2x retail across the board. When I called to ask about this, prices dropped immediately without any additional information from me. It took them over night to send the original estimate but the new one arrived within minutes of my texting. I ultimately approved only the wheel bearing and lug stud repair and negotiated the price down. The actual safety critical item, one lug nut holding the wheel on, was buried after the full upsell menu was presented. Several items were listed as critical on that quote that they later said were not actually critical. I posted anonymously in a local group asking for honest mechanic recommendations. The owner identified me by my comments, I guess, and referenced my vehicle publicly to signal he knew who I was. I feel as if this might have been an attempt to get me to remove my anonymous post. Multiple other folks in the comments described identical experiences including false "metal on metal" urgency that softened the moment they pushed back. The work was done and we picked up the car this morning. The process to get to that point was frustrating. Since I only see good reviews I wanted to offer another perspective. The staff is very nice and the banter when we came in was fun. But nice is not the same as honest. I would advise anyone using this place to check retail prices of parts. And since they always offer better prices with push back, everyone who deals with them should question their prices. Some labor costs were good and some were listed at the high end for the area but not ridiculously so. The biggest price "padding" was in the parts themselves. The work seems good at this time, if you want to pay extra for parts in order to be treated nice in a fancy waiting room, I suppose it's worth it to pay more for that service but it's a nah from us. Thanks.

I've had two different experiences at this store. The first time I went, 10/10!! A million out of…read more10!! I had an oil leak scare and they quickly fixed it and explained it to me as well as next steps. The second time I went, I called around 7AM and asked if they could fix a side mirror I knocked off really quick. They said yes. I bring it in & ask for a diagnostic. They return it to me with the mirror still broken telling me I'd have to spend around $3,000 and wait two weeks to get fixed. I asked if I could bring a cheaper used mirror I found & pay them for labor and they said no - making me think this was beyond easy repair. I took it home, and my boyfriend fixed it easily with no tools. Disappointing.

Another great experience with this team today. Needed tires replaced and an oil change, and was in…read moreand out in under two hours. Good price and guarantee along with it. Very responsive, very courteous, and this location in particular had earned my trust. Could I go cheaper elsewhere? Maybe. But you can't put a price on peace of mind. There's another location closer to my house, but these guys give me the warm fuzzies that I was missing there (any Dave's will always give good service, but they were just not as personable at that location for whatever reason). Thank you to Jason and the whole team!

Honest, reliable, reasonably priced, trustworthy and friendly. They have worked on our domestic and…read moreeuro cars. A quick oil change, turned into a longtime customer. I wouldn't trust my car to anyone else!

Awesome service got the job done quickly and they were all very respectful. I WILL return!read more

Amazing fast service was a out quick mechanic gave a comprehensive analysis of recommendations for…read moremaintenance

Needed help. Came in and they helped me out no problem. No issues with the car and no charge for…read morethe help. Just good people helping people. If you have car issues this is the place to go.

A/C went out on Friday. Called CB on Monday, said to drop…read moreit off. Dropped off on Tuesday, they had cold air blowing on Wednesday. Very happy with the speed and service I got.

They quoted me $565 for a piece that cost $80 for the right product and piece needed for my car…read morefrom MOPAR, and they didn't like the review I gave them so they harassed me on Google saying I was looking at the wrong piece when I know what my car needs and the just want to upcharge the shit out of everybody. Bad business coming after those who reviewed ur company because of ur Pettiness.

Stopped by the oil well yesterday to have my car looked at before I sold it to another couple…read more After waiting for about 45 minutes for the guy to even start looking at the car (I had an appointment that he completely forgot about), he took about another 45 minutes to check it out. He comes in after looking at the car and proceeds to tell the couple who was going to buy my car that the vehicle has some serious issues. One of his major concerns? The wiper on the back window needed to be replaced. He also mentioned that there were problems with the brakes, shocks and that the car would shake uncontrollably when applying the brakes after getting it up to 60 MPH on the highway. The prospective buyer and I took it for a ride after his crazy rant and none of the issues happened that he described, especially the shaking. He also mentioned that the tires (which I had purchased 10 months beforehand) were dangerously low on tread. I smelled a scam from the start and took the car to a mechanic by my house right after I left the "Oil Well". The mechanic there looked it over for 20 minutes and told me he found no issues with the brakes or the tires. He said that the shocks MIGHT need to be replaced in 20 or 30k miles but that all shocks are worn and these were no worse than most cars. I had a feeling that the owner of the Oil Well was trying to come up with an expensive list of issues to get the potential buyers to spend $1500 to fix the car when it wasn't even needed. Thanks to the scam, I now know that there is nothing wrong with my car that you wouldn't normally see on an 8 year old vehicle. If you've ever worried about being ripped off by a mechanic, stay far

I recently took my 2001 Buick to The Oil Well for repairs to two of my automatic windows. From…read moreprevious replacements, I was expecting - no, make that "I was dreading" - the repair costs to be around $450/window. At least that was what I had been charged previously by another mechanic company who was not as gentle as the name of their company would indicate. Frantic for a way to save on the cost, I asked Carl if he could "stake shut" my windows or use cut-cost components. Thankfully, he explained to me that those were probably not the best solutions; used components would likely soon fail, and even to stake shut the windows would cost in labor more than I was hoping to spend. He asked if I could give him time to come up with a quote, and he called me back with a price that was - after tax and a State Inspection - less than half of what I had expected to pay for the work! Not only was the work done inexpensively, it was done well. Instead of the hobo hillbilly fix that I had initially suggested, I have functioning power windows, professionally maintained. The mechanic even gave me tips as to why the windows likely failed and how to keep it from happening in the future. Definitely will return.